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Properties for sale
Properties for rent
Nov 17,2016
Minithumbup
By:
Nov 17,2016
0 people found
this helpful
Under no circumstance use this estate agents. I asked them to sell my property. They secured very little viewing with minimal feedback, they lost the keys I had cut for them and continually palmed me off with very port excuses. The pictures were terrible they could not get my name right and Kirsty assured me she had secured a lock smith to change the licks but I have never heard them. They caused undue stress and are massively incompetent...
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Comment on agent fees
Would not pay them a penny. Incapable of doing the most simple jobs and following basic instruction and work to cover up their mistakes
Was this helpful? Yes
Nov 17,2016
Minithumbdown
By:
Nov 17,2016
0 people found
this helpful
I had my house up for sale with Entwistle Green in Southport . They turned out to be the most expensive of all Estate Agents in Southport and also the worst for service which was absolutely deplorable. I rang them consistently only to be told nearly every time there was no one available and when I asked them could they ring me back, no one ever does. When I complained I just got sorry you feel that way. My daughter lets out a house in Southport and Entwistle Green manage it for her (or suppose...
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Comment on agent fees
The most expensive in this area.
Was this helpful? Yes
Nov 07,2016
Minithumbdown
By:
Nov 07,2016
0 people found
this helpful
Dishonest Have made every excuse to delay repayment of my security deposit even though the landlord has agreed to it. They claim it takes 15 working days ( 3 weeks) to process it. Since they are fully computerised it should take less than a day to get it into my account....
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Comment on agent fees
Very high
Was this helpful? Yes
Oct 14,2016
Minithumbdown
By:
Oct 14,2016
1 people found
this helpful
Last year Entwistle green cleveleys were dishonest about a house I was going to buy in fleetwood. This year they are being dishonest about selling a flat and parking....
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Was this helpful? Yes
Sep 28,2016
Minithumbdown
By:
Sep 28,2016
2 people found
this helpful
I met Michael Treadwell from the Bury branch for a flat viewing. He showed up 20 minutes late, didn't ring to let me know, or explain why he was late when he got there. I understand people get held up, but I had another flat viewing lined up with another agency which he knew about, but I ended up missing it because of this. Calling to let me know he will be late would have been appreciated. The flat I saw was nice, so I ended up going for it. I hung around for an hour for him to get back to t...
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Was this helpful? Yes
Sep 13,2016
Minithumbup
By:
Sep 13,2016
0 people found
this helpful
Having spent 6 weeks back and forth from Kent to Lancs searching for a house to relocate into. The most flexible, reliable, interested in finding us the right property, and by far the most communicative team in the town was Nicola and Paulette @ Entwistle Green Having provided feedback on properties, they fed back to vendors, who then actually did work on the house based on that feedback - which allowed us to re-view the house later with fresh eyes. it was this which made us buy the house, as...
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Comment on agent fees
I'm not paying them...so I can't comment
Was this helpful? Yes
Sep 06,2016
Minithumbdown
By:
Sep 06,2016
1 people found
this helpful
Waste of time tried to book to view a property I was interested in a week ahead to give them plenty of notice firstly was told no problem they'd email me a time then they were fully booked but would fit me in in morning then next morning got call cancelling it saying they had no staff in that day I feel sorry for the sellers I was a serious buyer ....
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Was this helpful? Yes
Aug 16,2016
Minithumbup
By:
Aug 16,2016
2 people found
this helpful
Renting: The fees are extortionate - the holding fee goes straight into the pockets of the agency and not towards your deposit by the way! I've paid closed to £400 in fees for them to get contract information wrong and give me a list the length of my arm of things to chase up on my own; such as getting tv and telephone lines fitted, finding out my door number from the council, getting bins, parking and even the electricity meters updated on the national grid. While the staff have been...
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Comment on agent fees
Extortionate for the little service they provide. I can only hope the Landlord is also paying out the ear too so I'm not the only gullible on in this situation.
Was this helpful? Yes
Aug 15,2016
Minithumbdown
By:
Aug 15,2016
2 people found
this helpful
I don't even know where to start. Over £300 in fees to move in and we have to constantly chase them up. They never return calls and when you finally reach a staff member you get spoken to like scum. We moved into the property with a smashed window. 2 weeks prior had been promised it would be fixed before we moved in (we have small children) fast forward six weeks and the window came through onto our dog, who suffered serious injuries. Shortly after we arranged a meeting with the landlord...
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What agent could do to change your mind?
Horrendous. Double that of other agents.
Comment on agent fees
Horrendous. Double that of other agents.
Was this helpful? Yes
Jul 29,2016
Minithumbdown
By:
Jul 29,2016
1 people found
this helpful
Absolutely disgusting customer service. I rang to enquire about a rental property as I am moving into the area for work purposes. I was spoken to like a piece of dirt, as if by wanting to rent I was the scum of the earth. Many mortgages cost less than I am willing to pay to rent for the 12 months I am here, and even if I was paying less, I am still a customer and still a human being. If there were a property that was ideal I would still never use this company, I would rather sleep in my car! I'...
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What agent could do to change your mind?
Double the amount other letting agencies charge in the area.
Comment on agent fees
Double the amount other letting agencies charge in the area.
Was this helpful? Yes
Jul 27,2016
Minithumbdown
By:
Jul 27,2016
1 people found
this helpful
Never use this agent! We advertised our property for sale and after 2 years, we opted to cancel our contract in writing December 2014. The following year we sold our house at Auction March 2015 with a different agent everything appeared to go smoothly. We were contacted by Countrywide estates by email in May 2015 as they believed the fee was payable to Entwistle Green as they did a viewing 2 years prior. We had absolutely no knowledge of this and there was no communication to confirm this. We ...
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What agent could do to change your mind?
Bad ‚£7000 2 years later
Comment on agent fees
Bad ‚£7000 2 years later
Was this helpful? Yes
Jun 13,2016
Minithumbup
By:
Jun 13,2016
0 people found
this helpful
A big thank you to Tom and Chelsea at entwistle green lettings. From the start they have been hard working, professional, polite and proactive at all times. Many thanks folks and keep up the good work....
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Comment on agent fees
Very good fees
Was this helpful? Yes
May 19,2016
Minithumbup
By:
May 19,2016
0 people found
this helpful
The Maghull Branch have just sold my property the process was well managed and I would highly recommend them to friends and colleagues Excellent service....
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Comment on agent fees
Good
Was this helpful? Yes
May 12,2016
Minithumbdown
By:
May 12,2016
0 people found
this helpful
Entwistle Green found me a tenant for my property back in January 2016. It was a tenant find service only and therefore the deposit needed to go into my protection scheme as I was managing the tenancy going forward. In error they put it into their scheme, so I asked them to transfer it across to me, giving them my ID number for the Deposit Protection Scheme. They told me that they couldn't do this (even though other agents have done) and that I would need to set up a deposit within my scheme for...
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What agent could do to change your mind?
The agent fees would be fine had they provided a good service, I'm just frustrated that for 4 months I have not been able to receive the deposit which I want to protect foe my tenants
Comment on agent fees
The agent fees would be fine had they provided a good service, I'm just frustrated that for 4 months I have not been able to receive the deposit which I want to protect foe my tenants
Was this helpful? Yes
By: Tom Parkinson
May 16, 2016
View all comments (1)
Dear Sarah, at Entwistle Green we aim to provide only the best service to our customers. I am really sorry to hear of your experience and can only apologise greatly for the delay in having your deposit transferred over. I have raised this with my colleagues concerned and can assure you this won't occur again. Again my sincere apologies, Tom, Lettings Branch Manager.....
Apr 07,2016
Minithumbdown
By:
Apr 07,2016
2 people found
this helpful
Awful - did nothing for their money. Then landlord I assume was paying them as they manageed the property. we lived there two years without any contact from them or any visits to check the state of the property Whenever anything went wrong they ignored our contact yet at every extension demanded money from us as a fee. Now we have left the property over a month and a half ago and no sign of deposit - entwistle green are not returning our calls or emails or coming to the phone when we ri...
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Comment on agent fees
Very bad - rip off - charge money for doing nothing in return
Was this helpful? Yes
Feb 25,2016
Minithumbdown
By:
Feb 25,2016
0 people found
this helpful
Getting repairs at one point took so many contacts it was ridiculous (literally months and months). Finally, we were sent a letter saying we had to move as the landlord was going to sell. We asked if we could perhaps stay longer, as the move was at a bad time (Christmas) and relatives from the states were already booked to come, and they never bothered to even answer us. We even offered to pay much more rent. Nothing! Have moved out of their rental property yet still have not received...
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Was this helpful? Yes
Feb 05,2016
Minithumbdown
By:
Feb 05,2016
1 people found
this helpful
Terrible service. Moving to Liverpool so I contacted them about renting a flat. Was not told that it was a long lease and after messing me about for two weeks they decided that if I would not sign a 12 month contract I would have to pay six months rent up front in advance! Shocking way to do business. Never come across such treatment before. Would absolutely not recommend this company to anyone....
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Comment on agent fees
I plan to get all my fees back even if I have to pay more to a solicitor to do it. I will not let them profit from this type of business practice.
Was this helpful? Yes
Jan 26,2016
Minithumbup
By:
Jan 26,2016
0 people found
this helpful
The skill,efficiency and empathy received from Caroline Ashton and staff are a splendid example of whats possible in concluding the selling, and buying of properties for us....
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Comment on agent fees
Good
Was this helpful? Yes
Jan 22,2016
Minithumbdown
By:
Jan 22,2016
0 people found
this helpful
Poor Service. Basically been trying to contact someone in the lettings side, leaving messages/emails/complaints regarding the property I let out and received nothing. When i finally managed to get a managers attention he replied 2 days later and said he will deal with tomorrow. I have paid a full management fee since renting the property out and at the first sign of trouble i have ended up having the environmental health call because the tenant also was unable to get contact with them (i didn...
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Comment on agent fees
too much for what they did. should be free!
Was this helpful? Yes
Jan 20,2016
Minithumbup
By:
Jan 20,2016
0 people found
this helpful
I couldn't recommend E.Green - Blackburn more highly first class service. Staff polite, professional and listened to what we wanted. Moving really was stress free thanks guys. Love love our new place....
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Was this helpful? Yes
Jan 20,2016
Minithumbdown
By:
Jan 20,2016
0 people found
this helpful
This place was supposed to be managing my house. But after 2 years with a tenant. When they move out the place was completely trashed. The whole house smelt of dog urine. All the carpets where ripped. The walls had been painted silly colours. After all this they didn't pay me my bond for 5 weeks and when they did it was half the amount. What am I paying these guys monthly for??????This company is a joke. I wouldn't trust this company with anything. My house is now unliveable!!!!!!!!...
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Was this helpful? Yes
Jan 11,2016
Minithumbdown
By:
Jan 11,2016
0 people found
this helpful
Worst agency ever, emailed loads times never get a reply, been into the office multiple times get told someone will ring me but nobody ever does....
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What agent could do to change your mind?
Bad.
Comment on agent fees
Bad.
Was this helpful? Yes
Dec 10,2015
Minithumbdown
By:
Dec 10,2015
0 people found
this helpful
Quite appalling service .worse service from any estate agent in Bury. Asked to view a house and was assured it's a acompanied viewing.then rang with pathetic excuse saying could not be accompanied as negotiatar was ill. After visiting the house we received no feedback calls at all ,the only estate agent not to ask for feedback. Emailed asking why such bad service and eventual call back received. No apologies at all given .we then put offer in on house and was promised a call to say yes or no.No...
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Was this helpful? Yes
Nov 09,2015
Minithumbdown
By:
Nov 09,2015
0 people found
this helpful
I dealt with these agents to rent out my property. To say they were appalling is an understatement. We requestion no one with benefits to go into the house and also because I manage the property myself I wanted to meet the person before anything was confirmed. I was denied this opportunity and the agent had accepted fees, signed all paperwork and given them keys to the house before even telling me. As a result I struggled to get them out of my house. They paid no rent and owe £15000 of dam...
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What agent could do to change your mind?
Fees were given and laid out clearly
Comment on agent fees
Fees were given and laid out clearly
Was this helpful? Yes
Oct 22,2015
Minithumbup
By:
Oct 22,2015
0 people found
this helpful
I found all the staff at Entwistle very friendly and helpful. I dealt mainly with Caroline but when she went on holiday the other staff in the office knew of my case and dealt with me efficiently. I would recommend them to any prospective seller....
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Was this helpful? Yes
Oct 14,2015
Minithumbup
By:
Oct 14,2015
0 people found
this helpful
I found the team very helpful and communication was good. they were there when needed and responded promptly. also supported me in a stressful sale process....
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Was this helpful? Yes
Sep 09,2015
Minithumbup
By:
Sep 09,2015
0 people found
this helpful
A thoroughly competent team, Caroline being our main point of contact, who ensured that we had good prospective buyers (by simply asking them the right initial questions) thereby filtering out the time wasters. By doing this the house was sold in record time. Carry on the good work Kind Regards...
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Was this helpful? Yes
Sep 04,2015
Minithumbup
By:
Sep 04,2015
0 people found
this helpful
Stacey and Caroline kept me updated throughout. Always, professional, polite and very helpful. If I ever become an estate agent I will be poaching Stacey and Caroline to come and work for me they are brilliant. I hope Messrs Entwistle Green know what a superb team they have, headed up by a competent, knowledgeable and helpful Stacey....
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Was this helpful? Yes
Aug 27,2015
Minithumbup
By:
Aug 27,2015
0 people found
this helpful
From the day we had made arrangements to view our new property until the day we exchanged contracts Stacey McCauley has been on hand to answer any questions we have asked, she has been one of the most helpful supports we could have wished to deal with ,She has kept us feeling sane when some of the matters we have had to deal with in our purchase began to feel like we did not understand the process , a very professional young lady who we can not thank enough nothing has been too much trouble ...
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Was this helpful? Yes
Aug 27,2015
Minithumbdown
By:
Aug 27,2015
0 people found
this helpful
I put a reservation down on a property Westby Homes in April and building work has still not started. On 3/8/15 I rang to cancel and asked for my reservation fee back. I have rung several times in the last four weeks and the person called Michelle is supposed to ring me back but she never does. She also does not refund your money. They are not a reliable office. ....
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Was this helpful? Yes



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Last updated at 2:22 PM 23/04/2015 by allAgents

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Last updated at 2:22 PM 23/04/2015 by allAgents

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