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Website not available Properties for sale
Properties for rent
Jun 09,2017
Minithumbdown
By:
Jun 09,2017
0 people found
this helpful
Its really bad id tell anyone who.s thinkin of rent.n with them rude things iv been askin over an over simple jobs they dont care once they.v got y money.id like some1 frm head office too ans this....
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Comment on agent fees
Bad
Was this helpful? Yes
Jun 08,2017
Minithumbup
Branch Manager Bolton
By:
Jun 08,2017
0 people found
this helpful
Ignorant ! never called me back after I jumped through hoops for him and I lost out on a property, no courtesy call or anything, avoid viewing any of their properties....
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Comment on agent fees
Bad
Was this helpful? Yes
Jun 08,2017
Minithumbup
By:
Jun 08,2017
0 people found
this helpful
Ignorant ! never called me back after I jumped through hoops for him (Branch manager) and I lost out on a property, no courtesy call or anything, avoid viewing any of their properties....
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Comment on agent fees
Bad
Was this helpful? Yes
May 09,2017
Minithumbdown
Michael Treadwell
By:
May 09,2017
3 people found
this helpful
Branch Manager Michael Treadwell has really made it very difficult for me as a Landlord. Never returning my emails or phone calls, when he was asked to serve notice on my Tenants as I have sold my house, he didn't, so consequently I have to wait a full two months for my Tenants to move out. All parties involved are now suffering because of his incompetence. When I questioned him on the matter he turned the tables and blamed me....
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Comment on agent fees
Very bad
Was this helpful? Yes
Apr 25,2017
Minithumbdown
By:
Apr 25,2017
2 people found
this helpful
By far the worst experience I have ever had with any company. I am currently purchasing a house advertised with this office and can only refer to the level of service received as abysmal. Should my review stop one person going through what we have went through with this agency it will be worth it. They never answer calls, never respond to emails, never provide updates and refuse to apologise for mis selling us a property which is still yet to go through despite our offer being made over four ...
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Comment on agent fees
N/a
Was this helpful? Yes
Apr 03,2017
Minithumbdown
By:
Apr 03,2017
0 people found
this helpful
Terrible letting agency. Working and supporting* landlords. Agency fees are unreasonably priced. Most agency's in Liverpool are cheaper, shop around before even considering these. DONT RENT ANYTHING IN FAZAKERLEY! Please email me for photos and screen shots of custom service and unfixed repairs. mt2017@live.com...
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Was this helpful? Yes
Mar 20,2017
Minithumbdown
Branch Manager Bolton
Drew
By:
Mar 20,2017
1 people found
this helpful
Very poor customer service, No point dealing specifically with this branch, they treat you like shit, even managers also doesn't know how to even talk to customers he was actually very rude to be honest, they don't turn up to their appointments and when you rebook last week they ring you back on the day of appointment where you arrange everything for yourselves and asking to either cancel it or book another one. And if you start arguing on that look i took my day off from work i am not going to ...
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Comment on agent fees
Very Bad, i don't even give a penny. Γ°ΕΈΛœβ‚¬
Was this helpful? Yes
Mar 20,2017
Minithumbdown
Nadine Clottey
By:
Mar 20,2017
0 people found
this helpful
I found a property I want. The rent is £550 but the agent informed me that they fees will be £450 for all the paper work and checks. Excuse me??? Poor landlord who sign agreement with this agency....
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Comment on agent fees
Just a rip off. The agent is counting on your unawareness.
Was this helpful? Yes
Feb 23,2017
Minithumbdown
By:
Feb 23,2017
2 people found
this helpful
I am a client of Entwistle green since June 2016.They are selling my property.In meantime I decided to rent my property out.Used their services and opted for full management,what a big mistake.Terrible service,did not comunícate with me,book appointments,don't have the courtesy to inform me.Did not take reading of electric meter , constantly misinforming me.Did not state about deposit how is concluded how much deposit for my house need to be paid.The list goes on....
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Comment on agent fees
The fees are really high for the services provided.
Was this helpful? Yes
Feb 21,2017
Minithumbdown
By:
Feb 21,2017
0 people found
this helpful
Entwistle Green (Lytham St Annes office) told me that the ground rent on a flat was 500 pounds and on that basis I paid a deposit. What they didn't tell me was that the ground rent was subject to all sorts of complicated financial terms. I pulled out of the deal and asked for my money back. They have stopped communicating with me. Read more about it here https://theatriumbywestbyhomesblog.wordpress.com/...
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Was this helpful? Yes
Feb 20,2017
Minithumbdown
Joshua
By:
Feb 20,2017
0 people found
this helpful
Horrendous. If you do not check the micro detail like a toilet flush before you sign the contract you are in a huge well...
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Comment on agent fees
Bad obviously
Was this helpful? Yes
Feb 17,2017
Minithumbdown
Dave
By:
Feb 17,2017
0 people found
this helpful
If there was a zero I would use it. Poor communication once they received your signature on the contract. So many hidden fees that I'm not even sure they can back up seeing as 2 people in the same complex paid different amounts for fees that were spring in them and some even dropped when questioned. Both tenant and landlord received poor communication and ended up liaising directly. The only thing Entwistle green did was collect money. Complete waste of time and money. Absolute con. As for try...
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Comment on agent fees
Awful. So many hidden fees. Told there was no initial charges yet the first months rent all went to them for "advertising fees" then there was renewal fees and a cease of contract fee which is nowhere to be seen or discussed initially. Also promised a floor plan on the initial advert which never materialised so even fees they collected for specific tasks that weren't done! They were also keen to lower the price of the rent within 3 days of it going on the market due to "limited interest"
Was this helpful? Yes
Jan 31,2017
Minithumbdown
By:
Jan 31,2017
0 people found
this helpful
Awful. Went to visit a property to rent. We were shut outside while they agreed a let while everyone else viewing was outside in the cold and they had the cheek to then let us go round to view the property when they never had any intention of letting to anyone else as we didn't bribe the woman....
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Was this helpful? Yes
Jan 25,2017
Minithumbdown
By:
Jan 25,2017
3 people found
this helpful
We were renting a house in Ashbourne Road Aigburth for 3 years thought this Branch, We have given them a 1 Star rating only because could not choose 0 rating Where do we start, they Lied to use time and time again, Said they would not leave until the problem was sorted, They lied, they are out the Door at 5pm, Never phone you back, You have to phone and phone time and time again, we were left all weekend with no hot water, getting a tap fixed took 3 months, They do not pass on information to ot...
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Was this helpful? Yes
Jan 05,2017
Minithumbdown
By:
Jan 05,2017
2 people found
this helpful
This estate agent has the highest finding fees (reference checks, credit checks, etc. etc. etc.) but promised exceptional service. I rented a property for 18 months. Some things like the landing light were never fixed. The shower took over 2 months to fix. It took them 4 MONTHS to send me the exit inspection document. The landlord demanded 250 for wear and tear. The estate agent did not give any opinion on the demand. The inspection documents have such small photos you cannot tell if the complai...
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Comment on agent fees
The highest I found when looking to rent a property. but they promised exceptional service. The rent charged was also higher than average. But my partner really liked the kitchen, so we rented from entwistle.
Was this helpful? Yes
Dec 23,2016
Minithumbdown
Michael Treadwell
By:
Dec 23,2016
4 people found
this helpful
Well, we are currently renting a property with entwistle and green, the person managing this property is supposed to Micheal from they bury office, well trying to get hold of Micheal is an absolute joke, never answers your phone calls and gets back to you about the messages you've left him, the property we are renting was advertised as a 3 bedroom room bungalow, with garage and drive, well let me tell you this is NOT what we got! FALSE ADVERTISEMENT! After looking at a couple of properties to re...
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Was this helpful? Yes
Nov 17,2016
Minithumbup
By:
Nov 17,2016
1 people found
this helpful
Under no circumstance use this estate agents. I asked them to sell my property. They secured very little viewing with minimal feedback, they lost the keys I had cut for them and continually palmed me off with very port excuses. The pictures were terrible they could not get my name right and Kirsty assured me she had secured a lock smith to change the licks but I have never heard them. They caused undue stress and are massively incompetent...
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Comment on agent fees
Would not pay them a penny. Incapable of doing the most simple jobs and following basic instruction and work to cover up their mistakes
Was this helpful? Yes
Nov 17,2016
Minithumbdown
By:
Nov 17,2016
0 people found
this helpful
I had my house up for sale with Entwistle Green in Southport . They turned out to be the most expensive of all Estate Agents in Southport and also the worst for service which was absolutely deplorable. I rang them consistently only to be told nearly every time there was no one available and when I asked them could they ring me back, no one ever does. When I complained I just got sorry you feel that way. My daughter lets out a house in Southport and Entwistle Green manage it for her (or suppose...
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Comment on agent fees
The most expensive in this area.
Was this helpful? Yes
Nov 07,2016
Minithumbdown
By:
Nov 07,2016
0 people found
this helpful
Dishonest Have made every excuse to delay repayment of my security deposit even though the landlord has agreed to it. They claim it takes 15 working days ( 3 weeks) to process it. Since they are fully computerised it should take less than a day to get it into my account....
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Comment on agent fees
Very high
Was this helpful? Yes
Oct 14,2016
Minithumbdown
Natalie Russell
Natalie Russell
By:
Oct 14,2016
3 people found
this helpful
Last year Entwistle green cleveleys were dishonest about a house I was going to buy in fleetwood. This year they are being dishonest about selling a flat and parking....
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Was this helpful? Yes
Sep 13,2016
Minithumbup
Nicola Davidson
Paulette Gregory
By:
Sep 13,2016
0 people found
this helpful
Having spent 6 weeks back and forth from Kent to Lancs searching for a house to relocate into. The most flexible, reliable, interested in finding us the right property, and by far the most communicative team in the town was Nicola and Paulette @ Entwistle Green Having provided feedback on properties, they fed back to vendors, who then actually did work on the house based on that feedback - which allowed us to re-view the house later with fresh eyes. it was this which made us buy the house, as...
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Comment on agent fees
I'm not paying them...so I can't comment
Was this helpful? Yes
Sep 06,2016
Minithumbdown
By:
Sep 06,2016
1 people found
this helpful
Waste of time tried to book to view a property I was interested in a week ahead to give them plenty of notice firstly was told no problem they'd email me a time then they were fully booked but would fit me in in morning then next morning got call cancelling it saying they had no staff in that day I feel sorry for the sellers I was a serious buyer ....
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Was this helpful? Yes
Aug 16,2016
Minithumbup
By:
Aug 16,2016
2 people found
this helpful
Renting: The fees are extortionate - the holding fee goes straight into the pockets of the agency and not towards your deposit by the way! I've paid closed to £400 in fees for them to get contract information wrong and give me a list the length of my arm of things to chase up on my own; such as getting tv and telephone lines fitted, finding out my door number from the council, getting bins, parking and even the electricity meters updated on the national grid. While the staff have been...
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Comment on agent fees
Extortionate for the little service they provide. I can only hope the Landlord is also paying out the ear too so I'm not the only gullible on in this situation.
Was this helpful? Yes
Aug 15,2016
Minithumbdown
By:
Aug 15,2016
2 people found
this helpful
I don't even know where to start. Over £300 in fees to move in and we have to constantly chase them up. They never return calls and when you finally reach a staff member you get spoken to like scum. We moved into the property with a smashed window. 2 weeks prior had been promised it would be fixed before we moved in (we have small children) fast forward six weeks and the window came through onto our dog, who suffered serious injuries. Shortly after we arranged a meeting with the landlord...
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What agent could do to change your mind?
Horrendous. Double that of other agents.
Attached Files
Comment on agent fees
Horrendous. Double that of other agents.
Was this helpful? Yes
Jul 29,2016
Minithumbdown
By:
Jul 29,2016
2 people found
this helpful
Absolutely disgusting customer service. I rang to enquire about a rental property as I am moving into the area for work purposes. I was spoken to like a piece of dirt, as if by wanting to rent I was the scum of the earth. Many mortgages cost less than I am willing to pay to rent for the 12 months I am here, and even if I was paying less, I am still a customer and still a human being. If there were a property that was ideal I would still never use this company, I would rather sleep in my car! I'...
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What agent could do to change your mind?
Double the amount other letting agencies charge in the area.
Attached Files
Comment on agent fees
Double the amount other letting agencies charge in the area.
Was this helpful? Yes
Jul 27,2016
Minithumbdown
By:
Jul 27,2016
1 people found
this helpful
Never use this agent! We advertised our property for sale and after 2 years, we opted to cancel our contract in writing December 2014. The following year we sold our house at Auction March 2015 with a different agent everything appeared to go smoothly. We were contacted by Countrywide estates by email in May 2015 as they believed the fee was payable to Entwistle Green as they did a viewing 2 years prior. We had absolutely no knowledge of this and there was no communication to confirm this. We ...
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What agent could do to change your mind?
Bad β€š£7000 2 years later
Attached Files
Comment on agent fees
Bad β€š£7000 2 years later
Was this helpful? Yes
Jun 13,2016
Minithumbup
By:
Jun 13,2016
0 people found
this helpful
A big thank you to Tom and Chelsea at entwistle green lettings. From the start they have been hard working, professional, polite and proactive at all times. Many thanks folks and keep up the good work....
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Comment on agent fees
Very good fees
Was this helpful? Yes
May 19,2016
Minithumbup
By:
May 19,2016
0 people found
this helpful
The Maghull Branch have just sold my property the process was well managed and I would highly recommend them to friends and colleagues Excellent service....
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Comment on agent fees
Good
Was this helpful? Yes
May 12,2016
Minithumbdown
By:
May 12,2016
0 people found
this helpful
Entwistle Green found me a tenant for my property back in January 2016. It was a tenant find service only and therefore the deposit needed to go into my protection scheme as I was managing the tenancy going forward. In error they put it into their scheme, so I asked them to transfer it across to me, giving them my ID number for the Deposit Protection Scheme. They told me that they couldn't do this (even though other agents have done) and that I would need to set up a deposit within my scheme for...
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What agent could do to change your mind?
The agent fees would be fine had they provided a good service, I'm just frustrated that for 4 months I have not been able to receive the deposit which I want to protect foe my tenants
Attached Files
Comment on agent fees
The agent fees would be fine had they provided a good service, I'm just frustrated that for 4 months I have not been able to receive the deposit which I want to protect foe my tenants
Was this helpful? Yes
By: Tom Parkinson
May 16, 2016
View all comments (1)
Dear Sarah, at Entwistle Green we aim to provide only the best service to our customers. I am really sorry to hear of your experience and can only apologise greatly for the delay in having your deposit transferred over. I have raised this with my colleagues concerned and can assure you this won't occur again. Again my sincere apologies, Tom, Lettings Branch Manager. ...
Apr 07,2016
Minithumbdown
By:
Apr 07,2016
2 people found
this helpful
Awful - did nothing for their money. Then landlord I assume was paying them as they manageed the property. we lived there two years without any contact from them or any visits to check the state of the property Whenever anything went wrong they ignored our contact yet at every extension demanded money from us as a fee. Now we have left the property over a month and a half ago and no sign of deposit - entwistle green are not returning our calls or emails or coming to the phone when we ri...
read full review
Comment on agent fees
Very bad - rip off - charge money for doing nothing in return
Was this helpful? Yes



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