1 Star Review
Jul 31,2017
By: 'Craig'
Jul 31,2017
Branch: Warrington, 59-61 Sankey Street
Services: Lettings (as a Landlord)
Rent PCM: £575
Would you recommend?: No
Postcode: WA5
Branch: Warrington, 59-61 Sankey Street
Lettings (as a Landlord)
Rent PCM: £575
Postcode: WA5
0
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Let my property out to these people cost me £420 for them to find somebody to move in for a 6 month contract then the tenants moved out after 3 months, they never changed the gas and electric bill over now I've bing sting with a 3 ton bill. Useless...
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1 Star Review
Jul 26,2017
By: 'matt'
Jul 26,2017
Branch: Bolton, 85 Bradshawgate
Services: Lettings (as a Tenant)
Rent PCM: £450
Would you recommend?: No
Postcode: m264
Branch: Bolton, 85 Bradshawgate
Lettings (as a Tenant)
Rent PCM: £450
Postcode: m264
0
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Joke of a company. *. 2 years on and our children's bedroom is still mouldy. And then have the cheek to put the rent up. First and last time I would rent through these cowboys. Never return calls or emails. Stay well clear...
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Comment on agent fees
Hidden fees
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1 Star Review
Jun 30,2017
By: 'Hannah'
Jun 30,2017
Branch: Liverpool, 51 Walton Vale
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: L92b
Branch: Liverpool, 51 Walton Vale
Lettings (as a Tenant)
Postcode: L92b
3
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Absolutely appauling.
Myself and my partner are living in a house that is being sold (no sign outside, however).
I came home from work today at lunch, and there was a knock on my door. I was busy, so ignored it. My dog was barking at the hall way, so I went outside, to find an estate agent and two customers in my hallway!
They told me they were in my house for a viewing. Neither myself nor my partner had been informed that people would be entering our home for a viewing.
Although I informed ...
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1 Star Review
Jun 13,2017
By: 'Ted'
Jun 13,2017
Branch: Widnes, 49 Albert Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: WA8
Branch: Widnes, 49 Albert Road
Lettings (as a Tenant)
Postcode: WA8
0
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Appalling service (Widnes lettings) who will stitch you up in numerous fees and do little or nothing to deal with issues. Had to fight for everything in terms of small repairs before moving in.Staff are useless and it turned into a dispute. Luckily the house is nice but Entwistle Green are not. The worst part is they seem to pride themselves on how bad they can be and do not give a stuff!...
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1 Star Review
Jun 09,2017
By: 'Bella'
Jun 09,2017
Branch: Southport, 343 Lord Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: Pr9
Branch: Southport, 343 Lord Street
Lettings (as a Tenant)
Postcode: Pr9
0
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Its really bad id tell anyone who.s thinkin of rent.n with them rude things iv been askin over an over simple jobs they dont care once they.v got y money.id like some1 frm head office too ans this....
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Bad
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1 Star Review
Jun 08,2017
By: 'GSimpson'
Jun 08,2017
Branch: Bolton, 85 Bradshawgate
Services: Sales (Prospective customer)
Sold price: £110000
Would you recommend?: Yes
Postcode: bl6
Branch: Bolton, 85 Bradshawgate
Sales (Prospective customer)
Sold price: £110000
Postcode: bl6
0
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Ignorant ! never called me back after I jumped through hoops for him and I lost out on a property, no courtesy call or anything, avoid viewing any of their properties....
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Bad
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1 Star Review
Jun 08,2017
By: 'GSimpson'
Jun 08,2017
Branch: Bolton, 85 Bradshawgate
Services: Sales (Prospective customer)
Sold price: £110000
Would you recommend?: Yes
Postcode: bl6
Branch: Bolton, 85 Bradshawgate
Sales (Prospective customer)
Sold price: £110000
Postcode: bl6
0
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Ignorant ! never called me back after I jumped through hoops for him (Branch manager) and I lost out on a property, no courtesy call or anything, avoid viewing any of their properties....
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Bad
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1 Star Review
May 09,2017
By: 'Wrenny'
May 09,2017
Branch: Bury, 10 The Rock
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: BB4
Branch: Bury, 10 The Rock
Lettings (as a Landlord)
Postcode: BB4
3
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Branch Manager Michael Treadwell has really made it very difficult for me as a Landlord. Never returning my emails or phone calls, when he was asked to serve notice on my Tenants as I have sold my house, he didn't, so consequently I have to wait a full two months for my Tenants to move out. All parties involved are now suffering because of his incompetence. When I questioned him on the matter he turned the tables and blamed me....
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Comment on agent fees
Very bad
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1 Star Review
Apr 25,2017
By: 'Disappointed customer'
Apr 25,2017
Branch: Liverpool, 26 Central Square
Services: Sales (as a Buyer)
Sold price: £175000
Would you recommend?: No
Postcode: L31
Branch: Liverpool, 26 Central Square
Sales (as a Buyer)
Sold price: £175000
Postcode: L31
2
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By far the worst experience I have ever had with any company. I am currently purchasing a house advertised with this office and can only refer to the level of service received as abysmal. Should my review stop one person going through what we have went through with this agency it will be worth it. They never answer calls, never respond to emails, never provide updates and refuse to apologise for mis selling us a property which is still yet to go through despite our offer being made over four ...
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Comment on agent fees
N/a
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1 Star Review
Apr 03,2017
By: 'Tennant'
Apr 03,2017
Branch: Liverpool, 11 Broad Green Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: L10
Branch: Liverpool, 11 Broad Green Road
Lettings (as a Tenant)
Postcode: L10
0
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Terrible letting agency. Working and supporting* landlords.
Agency fees are unreasonably priced. Most agency's in Liverpool are cheaper, shop around before even considering these.
DONT RENT ANYTHING IN FAZAKERLEY! Please email me for photos and screen shots of custom service and unfixed repairs.
mt2017@live.com...
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1 Star Review
Mar 20,2017
By: 'Muhammad'
Mar 20,2017
Branch: Bolton, 85 Bradshawgate
Services: Sales (Prospective customer)
Sold price: £55000
Would you recommend?: No
Postcode: BL3
Branch: Bolton, 85 Bradshawgate
Sales (Prospective customer)
Sold price: £55000
Postcode: BL3
1
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Very poor customer service, No point dealing specifically with this branch, they treat you like shit, even managers also doesn't know how to even talk to customers he was actually very rude to be honest, they don't turn up to their appointments and when you rebook last week they ring you back on the day of appointment where you arrange everything for yourselves and asking to either cancel it or book another one. And if you start arguing on that look i took my day off from work i am not going to ...
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Comment on agent fees
Very Bad, i don't even give a penny. 😀
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1 Star Review
Mar 20,2017
By: 'DonVito'
Mar 20,2017
Branch: Liverpool, 26 Central Square
Services: Lettings (as a Tenant)
Rent PCM: £550
Would you recommend?: No
Postcode: L3
Branch: Liverpool, 26 Central Square
Lettings (as a Tenant)
Rent PCM: £550
Postcode: L3
1
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I found a property I want. The rent is £550 but the agent informed me that they fees will be £450 for all the paper work and checks. Excuse me???
Poor landlord who sign agreement with this agency....
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Comment on agent fees
Just a rip off. The agent is counting on your unawareness.
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1 Star Review
Feb 23,2017
By: 'Charlie'
Feb 23,2017
Branch: Lancaster, 67-71 Market Street
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: LA1
Branch: Lancaster, 67-71 Market Street
Lettings (as a Landlord)
Postcode: LA1
2
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I am a client of Entwistle green since June 2016.They are selling my property.In meantime I decided to rent my property out.Used their services and opted for full management,what a big mistake.Terrible service,did not comunícate with me,book appointments,don't have the courtesy to inform me.Did not take reading of electric meter , constantly misinforming me.Did not state about deposit how is concluded how much deposit for my house need to be paid.The list goes on....
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Comment on agent fees
The fees are really high for the services provided.
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1 Star Review
Feb 21,2017
By: 'Atrium'
Feb 21,2017
Branch: Preston, 13-14 Chapel Street
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: fy8
Branch: Preston, 13-14 Chapel Street
Sales (Prospective customer)
Postcode: fy8
0
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Entwistle Green (Lytham St Annes office) told me that the ground rent on a flat was 500 pounds and on that basis I paid a deposit. What they didn't tell me was that the ground rent was subject to all sorts of complicated financial terms. I pulled out of the deal and asked for my money back. They have stopped communicating with me.
Read more about it here
https://theatriumbywestbyhomesblog.wordpress.com/...
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1 Star Review
Feb 20,2017
By: 'Deepti Harish'
Feb 20,2017
Branch: Preston, 13-14 Chapel Street
Services: Lettings (as a Tenant)
Rent PCM: £600
Would you recommend?: No
Postcode: PR2
Branch: Preston, 13-14 Chapel Street
Lettings (as a Tenant)
Rent PCM: £600
Postcode: PR2
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Horrendous. If you do not check the micro detail like a toilet flush before you sign the contract you are in a huge well...
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Comment on agent fees
Bad obviously
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1 Star Review
Feb 17,2017
By: 'Freedom at last'
Feb 17,2017
Branch: Liverpool, 18-20 Allerton Road
Services: Lettings (as a Landlord)
Rent PCM: £605
Would you recommend?: No
Postcode: L13
Branch: Liverpool, 18-20 Allerton Road
Lettings (as a Landlord)
Rent PCM: £605
Postcode: L13
0
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If there was a zero I would use it. Poor communication once they received your signature on the contract. So many hidden fees that I'm not even sure they can back up seeing as 2 people in the same complex paid different amounts for fees that were spring in them and some even dropped when questioned.
Both tenant and landlord received poor communication and ended up liaising directly. The only thing Entwistle green did was collect money. Complete waste of time and money. Absolute con. As for try...
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Comment on agent fees
Awful. So many hidden fees. Told there was no initial charges yet the first months rent all went to them for "advertising fees" then there was renewal fees and a cease of contract fee which is nowhere to be seen or discussed initially. Also promised a floor plan on the initial advert which never materialised so even fees they collected for specific tasks that weren't done! They were also keen to lower the price of the rent within 3 days of it going on the market due to "limited interest"
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1 Star Review
Jan 31,2017
By: 'Unhappy'
Jan 31,2017
Branch: Liverpool, 18-20 Allerton Road
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: L15
Branch: Liverpool, 18-20 Allerton Road
Lettings (Prospective customer)
Postcode: L15
0
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Awful. Went to visit a property to rent. We were shut outside while they agreed a let while everyone else viewing was outside in the cold and they had the cheek to then let us go round to view the property when they never had any intention of letting to anyone else as we didn't bribe the woman....
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1 Star Review
Jan 25,2017
By: 'Tony'
Jan 25,2017
Branch: Liverpool, 18-20 Allerton Road
Services: Lettings (as a Tenant)
Rent PCM: £750
Would you recommend?: No
Postcode: L179
Branch: Liverpool, 18-20 Allerton Road
Lettings (as a Tenant)
Rent PCM: £750
Postcode: L179
3
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We were renting a house in Ashbourne Road Aigburth for 3 years thought this Branch, We have given them a 1 Star rating only because could not choose 0 rating
Where do we start, they Lied to use time and time again, Said they would not leave until the problem was sorted, They lied, they are out the Door at 5pm, Never phone you back, You have to phone and phone time and time again, we were left all weekend with no hot water, getting a tap fixed took 3 months,
They do not pass on information to ot...
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1 Star Review
Jan 05,2017
By: 'David'
Jan 05,2017
Branch: Southport, 343 Lord Street
Services: Lettings (as a Tenant)
Rent PCM: £900
Would you recommend?: No
Postcode: L38
Branch: Southport, 343 Lord Street
Lettings (as a Tenant)
Rent PCM: £900
Postcode: L38
2
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This estate agent has the highest finding fees (reference checks, credit checks, etc. etc. etc.) but promised exceptional service. I rented a property for 18 months. Some things like the landing light were never fixed. The shower took over 2 months to fix. It took them 4 MONTHS to send me the exit inspection document. The landlord demanded 250 for wear and tear. The estate agent did not give any opinion on the demand. The inspection documents have such small photos you cannot tell if the complai...
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Comment on agent fees
The highest I found when looking to rent a property. but they promised exceptional service. The rent charged was also higher than average. But my partner really liked the kitchen, so we rented from entwistle.
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1 Star Review
Dec 23,2016
By: 'Not happy'
Dec 23,2016
Branch: Bury, 10 The Rock
Services: Lettings (as a Tenant)
Rent PCM: £760
Would you recommend?: No
Postcode: Bb4
Branch: Bury, 10 The Rock
Lettings (as a Tenant)
Rent PCM: £760
Postcode: Bb4
4
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Well, we are currently renting a property with entwistle and green, the person managing this property is supposed to Micheal from they bury office, well trying to get hold of Micheal is an absolute joke, never answers your phone calls and gets back to you about the messages you've left him, the property we are renting was advertised as a 3 bedroom room bungalow, with garage and drive, well let me tell you this is NOT what we got! FALSE ADVERTISEMENT! After looking at a couple of properties to re...
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1 Star Review
Nov 17,2016
By: 'Disatisfied'
Nov 17,2016
Branch: Liverpool, 18-20 Allerton Road
Services: Sales (Prospective customer)
Would you recommend?: Yes
Postcode: L26
Branch: Liverpool, 18-20 Allerton Road
Sales (Prospective customer)
Postcode: L26
1
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Under no circumstance use this estate agents. I asked them to sell my property. They secured very little viewing with minimal feedback, they lost the keys I had cut for them and continually palmed me off with very port excuses. The pictures were terrible they could not get my name right and Kirsty assured me she had secured a lock smith to change the licks but I have never heard them. They caused undue stress and are massively incompetent...
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Comment on agent fees
Would not pay them a penny. Incapable of doing the most simple jobs and following basic instruction and work to cover up their mistakes
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1 Star Review
Nov 17,2016
By: 'Pam'
Nov 17,2016
Branch: Southport, 343 Lord Street
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode: PR8
Branch: Southport, 343 Lord Street
Sales (as a Vendor)
Postcode: PR8
0
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I had my house up for sale with Entwistle Green in Southport . They turned out to be the most expensive of all Estate Agents in Southport and also the worst for service which was absolutely deplorable. I rang them consistently only to be told nearly every time there was no one available and when I asked them could they ring me back, no one ever does. When I complained I just got sorry you feel that way. My daughter lets out a house in Southport and Entwistle Green manage it for her (or suppose...
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Comment on agent fees
The most expensive in this area.
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1 Star Review
Nov 07,2016
By: 'JJones'
Nov 07,2016
Branch: Preston, 13-14 Chapel Street
Services: Lettings (as a Tenant)
Rent PCM: £800
Would you recommend?: No
Postcode: PR3
Branch: Preston, 13-14 Chapel Street
Lettings (as a Tenant)
Rent PCM: £800
Postcode: PR3
0
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Dishonest
Have made every excuse to delay repayment of my security deposit even though the landlord has agreed to it.
They claim it takes 15 working days ( 3 weeks) to process it.
Since they are fully computerised it should take less than a day to get it into my account....
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Comment on agent fees
Very high
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1 Star Review
Oct 14,2016
By: 'Dishonest tff'
Oct 14,2016
Branch: Thornton-Cleveleys, 140 Victoria Road West
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: Fy5
Branch: Thornton-Cleveleys, 140 Victoria Road West
Sales (Prospective customer)
Postcode: Fy5
3
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Last year Entwistle green cleveleys were dishonest about a house I was going to buy in fleetwood. This year they are being dishonest about selling a flat and parking....
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5 Star Review
Sep 13,2016
By: 'T & C from Kent'
Sep 13,2016
Branch: Carnforth, 1 Warton Road
Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode: LA5
Branch: Carnforth, 1 Warton Road
Sales (as a Buyer)
Postcode: LA5
0
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Having spent 6 weeks back and forth from Kent to Lancs searching for a house to relocate into.
The most flexible, reliable, interested in finding us the right property, and by far the most communicative team in the town was Nicola and Paulette @ Entwistle Green
Having provided feedback on properties, they fed back to vendors, who then actually did work on the house based on that feedback - which allowed us to re-view the house later with fresh eyes. it was this which made us buy the house, as...
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Comment on agent fees
I'm not paying them...so I can't comment
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1 Star Review
Sep 06,2016
By: 'Frogprincess'
Sep 06,2016
Branch: Liverpool, 51 Walton Vale
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: L6
Branch: Liverpool, 51 Walton Vale
Sales (Prospective customer)
Postcode: L6
1
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Waste of time tried to book to view a property I was interested in a week ahead to give them plenty of notice firstly was told no problem they'd email me a time then they were fully booked but would fit me in in morning then next morning got call cancelling it saying they had no staff in that day I feel sorry for the sellers I was a serious buyer ....
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2 Star Review
Aug 16,2016
By: 'Lillian2'
Aug 16,2016
Branch: Bolton, 85 Bradshawgate
Services: Lettings (as a Tenant)
Rent PCM: £550
Would you recommend?: Yes
Postcode: M46
Branch: Bolton, 85 Bradshawgate
Lettings (as a Tenant)
Rent PCM: £550
Postcode: M46
2
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Renting:
The fees are extortionate - the holding fee goes straight into the pockets of the agency and not towards your deposit by the way!
I've paid closed to £400 in fees for them to get contract information wrong and give me a list the length of my arm of things to chase up on my own; such as getting tv and telephone lines fitted, finding out my door number from the council, getting bins, parking and even the electricity meters updated on the national grid.
While the staff have been...
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Comment on agent fees
Extortionate for the little service they provide. I can only hope the Landlord is also paying out the ear too so I'm not the only gullible on in this situation.
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1 Star Review
Aug 15,2016
By: 'unhappy renter.'
Aug 15,2016
Branch: Blackpool, 36 Topping Street
Services: Lettings (as a Tenant)
Rent PCM: £625
Would you recommend?: No
Postcode: fy6
Branch: Blackpool, 36 Topping Street
Lettings (as a Tenant)
Rent PCM: £625
Postcode: fy6
2
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I don't even know where to start. Over £300 in fees to move in and we have to constantly chase them up. They never return calls and when you finally reach a staff member you get spoken to like scum.
We moved into the property with a smashed window. 2 weeks prior had been promised it would be fixed before we moved in (we have small children) fast forward six weeks and the window came through onto our dog, who suffered serious injuries.
Shortly after we arranged a meeting with the landlord...
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What agent could do to change your mind?
Horrendous. Double that of other agents.
Attached Files
Comment on agent fees
Horrendous. Double that of other agents.
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1 Star Review
Jul 29,2016
By: 'LoobyLou'
Jul 29,2016
Branch: Blackburn, 10 Sudell Cross
Services: Lettings (Prospective customer)
Rent PCM: £750
Would you recommend?: No
Postcode: Bb1
Branch: Blackburn, 10 Sudell Cross
Lettings (Prospective customer)
Rent PCM: £750
Postcode: Bb1
2
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Absolutely disgusting customer service. I rang to enquire about a rental property as I am moving into the area for work purposes. I was spoken to like a piece of dirt, as if by wanting to rent I was the scum of the earth. Many mortgages cost less than I am willing to pay to rent for the 12 months I am here, and even if I was paying less, I am still a customer and still a human being. If there were a property that was ideal I would still never use this company, I would rather sleep in my car! I'...
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What agent could do to change your mind?
Double the amount other letting agencies charge in the area.
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Comment on agent fees
Double the amount other letting agencies charge in the area.
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1 Star Review
Jul 27,2016
By: 'MissMoneyPenny'
Jul 27,2016
Branch: Southport, 343 Lord Street
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode: PR8
Branch: Southport, 343 Lord Street
Sales (as a Vendor)
Postcode: PR8
1
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Never use this agent! We advertised our property for sale and after 2 years, we opted to cancel our contract in writing December 2014. The following year we sold our house at Auction March 2015 with a different agent everything appeared to go smoothly.
We were contacted by Countrywide estates by email in May 2015 as they believed the fee was payable to Entwistle Green as they did a viewing 2 years prior. We had absolutely no knowledge of this and there was no communication to confirm this.
We ...
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What agent could do to change your mind?
Bad ‚£7000 2 years later
Attached Files
Comment on agent fees
Bad ‚£7000 2 years later
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Best Estate Agent in Winsford 