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Eafield & Maple Lettings
2.7/5, 7 Reviews
43% Recommended
0% letting valuation accuracy
57% letting fee satisfaction
No Description Found
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Scan MeEafield & Maple Lettings
24 Blackburn Road, BB5 1HD
Certified Customer Experience Report Summary
Report generated on (13 November 2025 @ 07:20:00)
2.71
★★★☆☆
Rated 2.71 out of 5 based on 7 reviews
- 43%Customer satisfaction
0
Recommend
0
Disapprove
Customer Experience Awards Won
Recent Customer Reviews From Clients Of This Agent
Displaying 6 of 7 total reviews
Dante on 14th May 2024
★★★★★5 Star Review
Amazing lettings agent been with them now since 2019 and staff are always helpful even when very busy.
Viewing staff are always ready to answer any questions and Paul is AWESOME
Viewing staff are always ready to answer any questions and Paul is AWESOME
Services:N/A
Recommend:No
#1
Patience on 31st Jul 2023
★★★★★5 Star Review
Had a great experience with Eafield & Maple. Libby was amazing and found us a great place in less than 2 weeks. She found everything we were looking for and it was a smooth and easy process, we will definitely use Eafield & Maple in the future.
From day one on, thanks to Eafield & Maple, it's been an exceptionally smooth and reliable process, from swiftly finding the right property, viewing it, and communicating between the landlord and us until completing all formalities to rent the property. It's been an enjoyable experience leading to perfect results. Thank you.
From day one on, thanks to Eafield & Maple, it's been an exceptionally smooth and reliable process, from swiftly finding the right property, viewing it, and communicating between the landlord and us until completing all formalities to rent the property. It's been an enjoyable experience leading to perfect results. Thank you.
Services:N/A
Recommend:No
#2
Carrie on 20th Feb 2020
★★★★★5 Star Review
These guys at eafield and maple are absolutely amazing they have helped me so much they have definitely gone above and beyond for me and my family and I would recommend them to anyone just also wanted to say a massive thank you to the girls in the office who have always had the door open for me and also thank you to Paul who moved me so quickly when I got flooded ur all amazing xx
Services:N/A
Recommend:No
#3
Fuming!!!! on 16th Jan 2017
★☆☆☆☆1 Star Review
Not happy what so ever!! Moved in oct and now to this day this property has been cold and damp!! Weve have reported problems from day one was told day one of moving in that all the work will be done in next xouple of days but 5 months later were no where!! Thinking of moving out of this s**** HOLE
Services:N/A
Recommend:No
#4
JC on 29th Apr 2016
★☆☆☆☆1 Star Review
An agent in london was helping me get a property through eafield and maple Accrington. The owner and manager of eafield and maple will say one thing and do another. He will promise repairs as soon as you move in and nothing will get done. He will arrange a price for a property then change his mind saying he never said this. He will arrange to get workmen who don't show.
I had a very badly disrepaired property that needed a lot of work, but all was masked with paint so one would not know on inspection.
Slug infestation all over the kitchen and dining room floors and cupboards and extreme mould and rising damp which was newly painted over so I did not notice until several weeks of moving in. When the paint dried you could then smell very strong cat urine all over carpets.
I had to involve the council and even then works did not commence until I withheld rent and was leaving. The agent I had who had worked with eafield and maple to get me the property would pay rent if I left early as I could not reside there as it was so bad and affecting my health more due to severe mould and damp. I left the property and now eafield have left me with a county court judgement for an inhabitable property even though I said I would not pay that month because no works were done and I could not live there. I had asked the main man, owner to release me from the contract as he could. He was difficult and said I should not have taken the property had I not liked it. How was I to know the place had rising damp throughout the entire house, the slugs all throughout the ground living areas and the mouse infestation. The place was newly painted hiding everything but the mouse holes which were increasing rapidly throughout property.
It is so bad that even though I left eight months ago the property is still on the market for rent, or not able to rent due to council stepping in.
Avoid this company as they are difficult and unfair.
A county court judgement for a property he himself would not have spent a day in, never mind one night. The council have photos as well as myself. I am so glad I kept them. Maybe I should have gone on a documentary of below substandard living worse than a third world country.
I had a very badly disrepaired property that needed a lot of work, but all was masked with paint so one would not know on inspection.
Slug infestation all over the kitchen and dining room floors and cupboards and extreme mould and rising damp which was newly painted over so I did not notice until several weeks of moving in. When the paint dried you could then smell very strong cat urine all over carpets.
I had to involve the council and even then works did not commence until I withheld rent and was leaving. The agent I had who had worked with eafield and maple to get me the property would pay rent if I left early as I could not reside there as it was so bad and affecting my health more due to severe mould and damp. I left the property and now eafield have left me with a county court judgement for an inhabitable property even though I said I would not pay that month because no works were done and I could not live there. I had asked the main man, owner to release me from the contract as he could. He was difficult and said I should not have taken the property had I not liked it. How was I to know the place had rising damp throughout the entire house, the slugs all throughout the ground living areas and the mouse infestation. The place was newly painted hiding everything but the mouse holes which were increasing rapidly throughout property.
It is so bad that even though I left eight months ago the property is still on the market for rent, or not able to rent due to council stepping in.
Avoid this company as they are difficult and unfair.
A county court judgement for a property he himself would not have spent a day in, never mind one night. The council have photos as well as myself. I am so glad I kept them. Maybe I should have gone on a documentary of below substandard living worse than a third world country.
Services:N/A
Recommend:No
#5
Mgrben99 on 7th Apr 2016
★☆☆☆☆1 Star Review
I didn't let a property through this agent and now never would. I called to arrange a viewing and they arranged it for the following Tuesday. I took the day off work and viewed the house, whilst there the viewing chap asked if we had a guarantor, I explained that I didn't feel I needed one due my job and impeccable record as a tenant. The viewing chap said this would be fine and gave me the form to apply and said that I should put details on the form of my employment. The following day I called the office and asked what I needed to apply and was told just the form and my £60 application fee. I finished work early so I didn't miss out on the property and drove to the agents office, whilst there I was told that I needed a guarantor, I explained that I didn't have anyone and I didn't fee I needed one, the young lady took my form and said she would get someone to speak to the landlord and they would let me know. The following day came and by 1pm I hadn't heard anything, I called the office to say they were requesting references before speaking to the landlord, I requested that this didn't happen as if the landlord wasn't prepared to consider me without a guarantor, then I didn't want my employer to be receiving numerous requests for references. Later that day I received a call from someone *, he stated that it was 'company policy' that all tenants had a guarantor he also stated that he wasn't prepared to progress my application without one. His mannerism was very hostile and I ended up retracting my application and will look elsewhere for a property.
Any prospective tenants I would avoid this agent at all costs! They seem hostile and don't like to be upfront saying you needed a guarantor! If they had told me their 'company policy' before making my appointment to view the house I wouldn't have wasted my time. I feel it was an insult and very intrusive especially as I have rented houses for over 15 years and never missed a payment!
Any prospective tenants I would avoid this agent at all costs! They seem hostile and don't like to be upfront saying you needed a guarantor! If they had told me their 'company policy' before making my appointment to view the house I wouldn't have wasted my time. I feel it was an insult and very intrusive especially as I have rented houses for over 15 years and never missed a payment!
Services:N/A
Recommend:No
#6
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 0% | 57.00% | £320 | £795 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 0 | 0 | 3 | 3 | 0 | 0 | 0 | 0 | 0 | 1 |
Address
Eafield & Maple Lettings
24 Blackburn Road, Accrington, Lancashire
BB5 1HD
0 1254 879 900
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- Closed
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Social Media
Rankings
Latest Properties
No Property Found
No Property Found
Best lettings agent in ...
Share On : 
5 Star Review
By : 'Dante'
Branch : Accrington, 24 Blackburn Road
Services : Letting( As a Tenant )
Rent PCM : £650
Would you recommend ? : Yes
Postcode : BB6
14 May 2024
People found this helpful0
Amazing lettings agent been with them now since 2019 and staff are always helpful even when very busy. Viewing staff are always ready to answer any questions and Paul is ... Read Full Review
Comments (0)
Amazing lettings agent been with them now since 2019 and staff are always helpful even when very busy.
Was this helpful?:
Dante said about Eafield & Maple Lettings
Services : Letting( As a Tenant )Date: 14th May 2024
Amazing lettings agent been with them now since 2019 and staff are always helpful even when very busy.
Viewing staff are always ready to answer any questions and Paul is AWESOME
The UK's Largest Customer Review Website for the Property Industry
100% 5 STAR to Eafield & ...
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5 Star Review
By : 'Patience'
Branch : Accrington, 24 Blackburn Road
Services : Letting( As a Tenant )
Rent PCM : £495
Would you recommend ? : Yes
Postcode : BB3
1 Aug 2023
People found this helpful0
Had a great experience with Eafield & Maple. Libby was amazing and found us a great place in less than 2 weeks. She found everything we were looking for and it was a smooth and easy process, we will definitely use Eafield & Maple in the future. From day one on, thanks to Eafield & ... Read Full Review
Comments (0)Had a great experience with Eafield & Maple. Libby was amazing and found us a great place in less than 2 weeks. She found everything we were looking for and it was a smooth and easy process, we will definitely use Eafield & Maple in the future.
Was this helpful?:
Patience Omoregie said about Eafield & Maple Lettings
Services : Letting( As a Tenant )Date: 31st Jul 2023
Had a great experience with Eafield & Maple. Libby was amazing and found us a great place in less than 2 weeks. She found everything we were looking for and it was a smooth and easy process, we will definitely use Eafield & Maple in the future.
From day one on, thanks to Eafield & Maple, it's been an exceptionally smooth and reliable process, from swiftly finding the right property, viewing it, and communicating between the landlord and us until completing all formalities to rent the property. It's been an enjoyable experience leading to perfect results. Thank you.
The UK's Largest Customer Review Website for the Property Industry
These guys at eafield and ...
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5 Star Review
By : 'Carrie'
Branch : Accrington, 24 Blackburn Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : BB5
20 Feb 2020
People found this helpful0
These guys at eafield and maple are absolutely amazing they have helped me so much they have definitely gone above and beyond for me and my family and I would recommend them to anyone just also wanted to say a massive thank you to the girls in the office who have always had the door open for me and ... Read Full Review
Comments (1)Was this helpful?:
Carrie Paterson said about Eafield & Maple Lettings
Services : Letting( As a Tenant )Date: 20th Feb 2020
These guys at eafield and maple are absolutely amazing they have helped me so much they have definitely gone above and beyond for me and my family and I would recommend them to anyone just also wanted to say a massive thank you to the girls in the office who have always had the door open for me and also thank you to Paul who moved me so quickly when I got flooded ur all amazing xx
The UK's Largest Customer Review Website for the Property Industry
By : Patience Omoregie
1 Aug 2023Had a great experience with Eafield & Maple. Libby was amazing and found us a great place in less than 2 weeks. She found everything we were looking for and it was a smooth and easy process, we...
Not happy what so ever!! ...
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1 Star Review
By : 'Fuming!!!!'
Branch : Accrington, 24 Blackburn Road
Services : Letting( As a Tenant )
Rent PCM : £400
Would you recommend ? : No
Postcode : BB5
16 Jan 2017
People found this helpful4
Not happy what so ever!! Moved in oct and now to this day this property has been cold and damp!! Weve have reported problems from day one was told day one of moving in that all the work will be done in next xouple of days but 5 months later were no where!! Thinking of moving out of this s**** ... Read Full Review
Comments on Agent Fees
Not good what so ever
Comments (0)Was this helpful?:
Fuming!!!! said about Eafield & Maple Lettings
Services : Letting( As a Tenant )Date: 16th Jan 2017
Not happy what so ever!! Moved in oct and now to this day this property has been cold and damp!! Weve have reported problems from day one was told day one of moving in that all the work will be done in next xouple of days but 5 months later were no where!! Thinking of moving out of this s**** HOLE
The UK's Largest Customer Review Website for the Property Industry
An agent in london was ...
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1 Star Review
By : 'JC'
Branch : Accrington, 24 Blackburn Road
Services : Letting( As a Tenant )
Rent PCM : £320
Would you recommend ? : No
Postcode : BB5
30 Apr 2016
People found this helpful4
An agent in london was helping me get a property through eafield and maple Accrington. The owner and manager of eafield and maple will say one thing and do another. He will promise repairs as soon as you move in and nothing will get done. He will arrange a price for a property then change his mind ... Read Full Review
Comments (0)An agent in london was helping me get a property through eafield and maple Accrington. The owner and manager of eafield and maple will say one thing and do another. He will promise repairs as soon as you move in and nothing will get done. He will arrange a price for a property then change his mind saying he never said this. He will arrange to get workmen who don't show.
Was this helpful?:
JC said about Eafield & Maple Lettings
Services : Letting( As a Tenant )Date: 29th Apr 2016
An agent in london was helping me get a property through eafield and maple Accrington. The owner and manager of eafield and maple will say one thing and do another. He will promise repairs as soon as you move in and nothing will get done. He will arrange a price for a property then change his mind saying he never said this. He will arrange to get workmen who don't show.
I had a very badly disrepaired property that needed a lot of work, but all was masked with paint so one would not know on inspection.
Slug infestation all over the kitchen and dining room floors and cupboards and extreme mould and rising damp which was newly painted over so I did not notice until several weeks of moving in. When the paint dried you could then smell very strong cat urine all over carpets.
I had to involve the council and even then works did not commence until I withheld rent and was leaving. The agent I had who had worked with eafield and maple to get me the property would pay rent if I left early as I could not reside there as it was so bad and affecting my health more due to severe mould and damp. I left the property and now eafield have left me with a county court judgement for an inhabitable property even though I said I would not pay that month because no works were done and I could not live there. I had asked the main man, owner to release me from the contract as he could. He was difficult and said I should not have taken the property had I not liked it. How was I to know the place had rising damp throughout the entire house, the slugs all throughout the ground living areas and the mouse infestation. The place was newly painted hiding everything but the mouse holes which were increasing rapidly throughout property.
It is so bad that even though I left eight months ago the property is still on the market for rent, or not able to rent due to council stepping in.
Avoid this company as they are difficult and unfair.
A county court judgement for a property he himself would not have spent a day in, never mind one night. The council have photos as well as myself. I am so glad I kept them. Maybe I should have gone on a documentary of below substandard living worse than a third world country.
The UK's Largest Customer Review Website for the Property Industry
I didn't let a property ...
Share On :
1 Star Review
By : 'Mgrben99'
Branch : Accrington, 24 Blackburn Road
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £795
Would you recommend ? : No
Postcode : BB1
8 Apr 2016
People found this helpful4
I didn't let a property through this agent and now never would. I called to arrange a viewing and they arranged it for the following Tuesday. I took the day off work and viewed the house, whilst there the viewing chap asked if we had a guarantor, I explained that I didn't feel I needed one due my ... Read Full Review
Comments (1)I didn't let a property through this agent and now never would. I called to arrange a viewing and they arranged it for the following Tuesday. I took the day off work and viewed the house, whilst there the viewing chap asked if we had a guarantor, I explained that I didn't feel I needed one due my job and impeccable record as a tenant. The viewing chap said this would be fine and gave me the form to apply and said that I should put details on the form of my employment. The following day I called the office and asked what I needed to apply and was told just the form and my £60 application fee. I finished work early so I didn't miss out on the property and drove to the agents office, whilst there I was told that I needed a guarantor, I explained that I didn't have anyone and I didn't fee I needed one, the young lady took my form and said she would get someone to speak to the landlord and they would let me know. The following day came and by 1pm I hadn't heard anything, I called the office to say they were requesting references before speaking to the landlord, I requested that this didn't happen as if the landlord wasn't prepared to consider me without a guarantor, then I didn't want my employer to be receiving numerous requests for references. Later that day I received a call from someone *, he stated that it was 'company policy' that all tenants had a guarantor he also stated that he wasn't prepared to progress my application without one. His mannerism was very hostile and I ended up retracting my application and will look elsewhere for a property.
Was this helpful?:
Mgrben99 said about Eafield & Maple Lettings
Services : Letting( As a Prospective Landlord/Tenant )Date: 7th Apr 2016
I didn't let a property through this agent and now never would. I called to arrange a viewing and they arranged it for the following Tuesday. I took the day off work and viewed the house, whilst there the viewing chap asked if we had a guarantor, I explained that I didn't feel I needed one due my job and impeccable record as a tenant. The viewing chap said this would be fine and gave me the form to apply and said that I should put details on the form of my employment. The following day I called the office and asked what I needed to apply and was told just the form and my £60 application fee. I finished work early so I didn't miss out on the property and drove to the agents office, whilst there I was told that I needed a guarantor, I explained that I didn't have anyone and I didn't fee I needed one, the young lady took my form and said she would get someone to speak to the landlord and they would let me know. The following day came and by 1pm I hadn't heard anything, I called the office to say they were requesting references before speaking to the landlord, I requested that this didn't happen as if the landlord wasn't prepared to consider me without a guarantor, then I didn't want my employer to be receiving numerous requests for references. Later that day I received a call from someone *, he stated that it was 'company policy' that all tenants had a guarantor he also stated that he wasn't prepared to progress my application without one. His mannerism was very hostile and I ended up retracting my application and will look elsewhere for a property.
Any prospective tenants I would avoid this agent at all costs! They seem hostile and don't like to be upfront saying you needed a guarantor! If they had told me their 'company policy' before making my appointment to view the house I wouldn't have wasted my time. I feel it was an insult and very intrusive especially as I have rented houses for over 15 years and never missed a payment!
The UK's Largest Customer Review Website for the Property Industry
By : Paul Brown
24 May 2016I have to say I do like reviews sites, at least this site allows for a response. I'm not the wisest person in the world but I'm told there is always more than one side to every story. The facts...
We let the property In ...
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1 Star Review
By : 'Andrew'
Branch : Accrington, 24 Blackburn Road
Services : Letting( As a Tenant )
Rent PCM : £495
Would you recommend ? : No
Postcode : BB4
6 Jun 2014
People found this helpful4
We let the property In October 2013, all seemed well, just a few issues with some windows not opening. Around early Jan 2014, we started having pools of water appear in the kitchen. We contacted the agency instantly and they informed us a roofer would come out the following day. 2 days passed, so ... Read Full Review
What agent could do to change your mind?
Do a better damn job in every section possible. Don\'t be rude, fix problems when they arise.
Comments (0)We let the property In October 2013, all seemed well, just a few issues with some windows not opening.
Was this helpful?:
Andrew Green said about Eafield & Maple Lettings
Services : Letting( As a Tenant )Date: 5th Jun 2014
We let the property In October 2013, all seemed well, just a few issues with some windows not opening.
Around early Jan 2014, we started having pools of water appear in the kitchen. We contacted the agency instantly and they informed us a roofer would come out the following day. 2 days passed, so we rang the letting agency (Eafield & Maple) to find out what was going on. I spoke to a staff memeber whom told me that it 'Wasnt my concern'. Which is utter rubbish, as i was the one mopping the floor everyday.
A few days later, a plumber came round (hurahh!). Could he find the problem? No.
After ripping the tiles off from around the bath he left scratching his head. Great.
It wasn't until that evening (when me and my girlfriend were mopping up). That she noticed the waster was warm, after tunning our hands over the wall, the walls where scorching. I went upstairs and checked the boiler. It was over pressured. Causing the excess hot water to leak down the walls into the kitchen. How Eafield and Maples plumber didnt spot this is beyond me, clearly not a plumber worth his salt.
After the leaky boiler issue, all was 'ok' for a while, until the ceiling in the kitchen started to give (were the water had leaked) paint started to flaked off, mould built up and even MUSHROOMS grew out of our ceiling.
We contacted the letting agency AND the landlord on the 30th Jan 2014, since then no work has been done to rectify any of the issues. 4 of the 9 windows in the house still do not open, the tiles around the bath still hasn't been fixed and the roof in the kitchen is still flaking. The mould is building up around the door and to add to the issues, when it rains heavily, rain water comes in through the landing light fitting.
We handed our notice in on 4th June, (to add insult to injury) they agency (Eafield and Maple) put a sign up immediatly. They can market a property straight away, yet fail to maintain the property, despite me and my girlfriend chasing them up constantly.
We shall never use Eafield & Maple again, as the staff are rude, untrained and untrustworthy. Once they have the direct debit set up, you are pretty much left to hope for the best. I implore everyone to avoid Eafield & Maple.
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