The Deposit Protection Service

I could not think of a worst service. I have been in contact with them about 3 times to get my money back and they are absolutely useless. They are telling me it takes them up to 5 days to read an email from the landlord saying that there is no dispute and they should return my money. They will ... Read Full Review

Coming up to 12 weeks nobodys even looked at the case yet due to unuasly high levels of disputes blah blah to hold peoples deposits this long is disgracefull and finacially unviable for most renters only Landords and agents will benefit from ... Read Full Review

This company has taken 9 weeks and counting to have they're adjudicator look at my case - and still 0 being done. I have no money to get a new property as they have the bond. If you call and ask for a manager or any information you just get the same old story. They're on there dinner or ... Read Full Review

This company should have it's licence revoked. They hide a website that restricts communication. Telephone calls are eventually answered but the advice given is inaccurate, contradictory and of no use whatever. The site allows accounts to be created but not deleted. The only saving grace is ... Read Full Review

Website login wouldn't work to extend tenancy. Tried calling and just on hold, waste of time and judging by the rest of the reviews a lost cause! Was all working great when handing over the ... Read Full Review

Terrible cant get thu to anyone. both me and my partner rang and was hold two 2hours. landlords and tenants should not use them they are useless get more staff to answer your phones. ... Read Full Review

Dreadful website - I could never log on Long, long wait times on the phone Didn't call back when promised Now told a 10 day wait to get my £1661 deposit back, which when I paid it, was instantaneous. Refused to escalate my complaints to a manager. Told it takes them 4 weeks to reply to email. ... Read Full Review

Still trying to get a deposit returned to both myself and tenant, have waited 20 days just been told I am going to have to wait a further week before money returned. Lousy customer service, feel this is a very dodgy set up and will be moving other deposits out as of ... Read Full Review

Be aware as DPS system is unclear and I was forced to release money to agent. DPS of course responded there is no fault. Do not use them as their system is misleading. Use TDS, much ... Read Full Review

First time I have ever rented...First time I have ever had trouble getting my deposit back... Nobody picks up the phone...none of the numbers work to log in... It's a big scam...Please stop using this service ... Read Full Review

I spent hours trying to pay to protect a deposit, they said not recd. tried to pay 3 times over 3 hours on phone, DPS told me money not received and for me to call world pay who won't speak to me as I am not the merchant. I tried to get DPS to call they refused. My bank shows they have taken ... Read Full Review

This is just one example of the rubbish currently being dished out from the DPS. This relates to a departed tenant, who left £2800 of rent arrears and damage and cant be contacted. A Statutory declaration was delivered to the DPS and signed for on 22/02/2018 – I spoke with the DPS on the 25th ... Read Full Review

We have just the one property which we completed renovated and rented to two guys who immediately sub let via Airbnb; the contract stated no sub letting. When this came to light they left owing over £2000 in rent arrears in addition to damage caused by groups of 30+ partying in a two bedroom flat. ... Read Full Review

Awful service, 6 months has passed and still waiting for my deposit. Communication is anything but transparent. You have to keep calling them to know any ... Read Full Review

This company is complete rubbish with tenants DO NOT USE IT BY ANY MEANS!!!!! They have no professional adjudicators, they lack knowledge when they make decisions, they didn't send us any proof showing their final decision, they claim to have an adjudicator, which is a complete lie! After a ... Read Full Review

Following the death of my Mother-in-law, we struggled over a 9 wk period to get the deposit back from this Company. Despite countless Phone calls to them, and, been constantly put on hold, our Telephone Bill rocketed. They used every tactic possible to furthur delay the payment, proberbly to get ... Read Full Review

claims are long winded and statements on tenants have to be verified and counter signed by a barrister! seriously! if you accidentally submit a deposit against a wrong property there is absolutely no way to amend this online or even by phoning the call centre. ridiculous and typical of any ... Read Full Review

FIND ANOTHER SYSTEM : We have only one property, a flat in London which we look after to the highest level and we have had over a decade of happy tenants. This time we had a very controlling man from Eastern Europe and his girlfriend, never again, they ran rings around us, failing to clean the ... Read Full Review

As an honest and caring Landlord made a genuine claim for keeping a portion of the deposit. DPS denied me most of the claim and then what they did offer, £25 to replace tiles in a bathroom was ludicrously undervalued. Clear bias in favour of the tenants in disputes and clueless as to the ... Read Full Review

Call centre staff were unhelpful in regards to getting my deposit back and told me I needed to get in touch with my landlady so she can get in touch with them to obtain information. Website is also very poor and hard to navigate. You can only sign up as a Landlord or and Agent. There is nothing on ... Read Full Review