H L M Midlands

HLM were appointed to run our site in Shrewsbury when we changed agents. They have since transformed our development. They have provided the directors with clear reports and progressed the works that we needed doing to enhance our building, as well as tackling the service charge arrears. The ... Read Full Review

I have dealt with Pam over the last 5 years and always found her to be very professional in her approach to the job and very tenacious in getting matters resolved. as a director of the management company I found her help invaluable and consider her an asset to the company (HLM). I have also dealt ... Read Full Review

I am very pleased with the attitude and help HLM have given me. They are professional, friendly and reply quickily to queries. Many ... Read Full Review

I would like to offer my appreciation and thanks to Pam Lynch for all her help and support. She is an excellent site manager who can be trusted to get job done quickly. Pam is friendly and professional in her approach. Thanks again Pam and the HLM ... Read Full Review

Very impressed with HLM today. They solved what I thought was a major issue swiftly. The lady I spoke to was very helpful and talked me through the process. Thank you HLM for all your ... Read Full Review

There has been a flurry of positive reviews for this agent, after a steady succession of negatives. It is perfectly possible for the Company to have got their act together & cleaned up their performance, however in my experience, our site suffered abysmal management for some 10 years from HLM. ... Read Full Review

We have been with HLM as our managing agents for 9 years and have had fantastic service, especially since the arrival of Pam Lynch. She always responds promptly and sympathetically to enquiries and you can rely on her to solve problems quickly. She is always friendly, professional and efficient. It ... Read Full Review

Our management company moved to HLM several years ago and I have found them to be much improved over the previous agents, for a lower management fee. Having seen some of the below comments, from my experience charges only go up 'excessively' when owners have insisted on keeping their service ... Read Full Review

We have dealt with HLM for over 8 years and have always been delighted with their service. We have had numerous issues in that time and can honestly say that they have been managed swiftly and professionally. We are always kept informed as to what is going on and we would not hesitate to recommend ... Read Full Review

We are tenants living in a building which contains four flats managed by HLM, we have no input re the financial obligations, these are dealt with by our Landlords (one of the four Leaseholders). Our contact at HLM is Pam Lynch, she is always very professional and most helpful at all ... Read Full Review

I am forced to pay service charces to HLM, which I totally and utterly despise for their incompetence in providing any kind of maintanance and security services to Harrow Court, in Rugeley, the Walton Homes complex where my house is located at. I have sent numerous emails, made countless phone ... Read Full Review

One star only as no option for 0 stars. Absolutely dreadful company to deal with. Charges are raised constantly for services that are not done including cleaning and repair. Charges increase year on year whilst the services are not done. In our property the front door has been broken for 2 ... Read Full Review

Hiked service charges, no evidence given upon request of what my money is spent on,ie receipts, lies and aggression from Jon ward and Charlotte Scurr. I am in the process of taking them to tribunal tier 1 This agents should be: Being more honest and open to what they are spending my money on, ... Read Full Review

This company has cost me a lot of money and provided me with no services whatsoever over the last 4 years ever since Pam Lynch took over.the projection of accounts could have been put together better by my six year old grandson.I have had to pay over �1000 in solicitors costs because the ... Read Full Review

Absolutely shocking blatant liars and I would have a better service if a 3 year old managed my property! Run from dealing with this company and never look back more hassle than it could ever be ... Read Full Review

HLM manage our estate we have payed them plenty of money and they've spent very little, they tell you bare faced lies,whoever you talk to say exactly the same thing what you want to here. They take the management fees and the money seems to spirit away very clever.they are a management company that ... Read Full Review

My review is basically echoing what others posted already: 1. poor management 2. poor communication 3. lots of promises but hot air and never done. I decided I will publish the whole paper trail now so others are warned or may need this for future reference. Simply here are a few things but ... Read Full Review

The agent never responds to tenants / landlord complaint. They have taken over water meter charges from Dee Valley and now put it as part of management fee budget. This quite ridiculous as water charges varies and yet they are chagrin this as a fixed rate. This is a responsibility of service ... Read Full Review

1. Blatantly not resolving problems with maintenance 2. Not doing the work they charge for 3. Breaching of Housing Act where request for maintenance payments are concerned 4. Not dealing with complaints 5. They don't return calls or emails 6. They don't tell the truth when dealing with complaints ... Read Full Review

I was a director of the company formed when the development was built but sold my property two years ago. I resigned my directorship in the correct manner but since then have received via my mail redirect service numerous requests such as signing off the accounts "as I am a director", ... Read Full Review