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Countrywide Estate Management

4.5/5, 43 Reviews
93% Recommended

60% letting valuation accuracy

63% letting fee satisfaction

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Latest Reviews
Performance Statistics
ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
Letting60%63.00%£420£925
Review Statistics
From LandlordsFrom TenantsFrom VendorsFrom BuyersFrom Other
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25060100218
Address

Countrywide Estate Management
11th Floor Maitland House, Warrior SquareSouthend on Sea, Essex
SS1 2JY
01702222899

Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Countrywide Estate Management Branches (View All 4)
We can only speak for our own ...

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5 Star Review
UserName

By : 'Mike'
Branch : Coventry, 161 New Union Street
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : CV32

22 Feb 2023
People found this helpful0

We can only speak for our own experience, obviously, however, being out of the country for work, we have to rely on our management company. Corey, at countrywide, has dealt with our tenants and relayed through communications. We are impressed with the the feedback and efficiency. We do also ... Read Full Review

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This is the worst estate ...

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1 Star Review

By : 'Davide'
Branch : Coventry, 161 New Union Street
Services : Letting( As a Tenant )
Rent PCM : £925
Would you recommend ? : No
Postcode : B1

14 Apr 2022
People found this helpful0

This is the worst estate agency ever. Everytime we had a problem in the apartment (shower not working, stoves not working, etc) they took ages to fix it, and they always try not to for months. They raised our rent last month and we had to move out. They demanded a cleaning fee (the apartment was ... Read Full Review

Comments (1)Was this helpful?:

By : Amir Faruqui

15 Dec 2023

Worse is not the word. They are dodgy. My niece rented the flat. They took the money but did not fix issued like no shower, door locks broken stove not working. Broken dishwater, leaking under the ...


Incompetent ...

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1 Star Review

By : 'Gary'
Branch : Croydon, 125 High St,
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : KT2

16 Oct 2021
People found this helpful0

Countrywide manage my residential letting and are completely incompetent. The shower in the flat broke three months ago and they still haven't fixed ... Read Full Review

Comments (0)Was this helpful?:
very poor service.give the ...

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1 Star Review

By : 'KHALED'
Branch : Coventry, 161 New Union Street
Services : Letting( As a Owner )
Rent PCM : £550
Would you recommend ? : No
Postcode : B29

23 Mar 2020
People found this helpful0

very poor service. give the landlord wrong information. I asked them to fix my out build and I paid them GBP 800 then after 3 month they said sorry we did not do it because the tenant said NO. Despite they confirmed 3 months ago that it is OK with the tenant. All the waste of time after 6 ... Read Full Review

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AVOID. they do not take care ...

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1 Star Review

By : 'KHALED'
Branch : Coventry, 161 New Union Street
Services : Letting( As a Owner )
Rent PCM : £550
Would you recommend ? : No
Postcode : B29

19 Oct 2019
People found this helpful1

I have been their client since 2014 but now they are very unresponsive. my outbuilding is subject to fall and they can not get a quote to take it down. tenant pets are damaging the house but they do not take any action. ... Read Full Review

Comments (0)Was this helpful?:
Diabolical ...

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1 Star Review

By : 'Juge22'
Branch : Southend on Sea, 11th Floor Maitland House, Warrior Square
Services : Letting( Property Management )
Would you recommend ? : No
Postcode : BN15

31 May 2019
People found this helpful2

I am SO glad I'm now free of this bunch of cowboys!!! Countrywide Estate Management was appalling managing our building! Amanda Monger (Manager) was extremely good at avoiding anything that needed to be carried out. In 7 years, all we had repaired was a carport roof and that was because it ... Read Full Review


Comments on Agent Fees

Average until they demanded huge fees for one year for works which were never carried out.

Comments (1)Was this helpful?:

By : Juge22

1 Jun 2019

The Branch address is wrong. I was referring to the Hampshire Link House Branch not Southend On...


Excellent Property ...

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5 Star Review
UserName

By : 'Flat'
Branch : Coventry, 161 New Union Street
Services : Property Management
Would you recommend ? : Yes
Postcode : SW19

13 Dec 2018
People found this helpful0

Renee has been the most conscientious and caring property manager i have come across, since i moved into my flat 8 years ago. her kind professional manner is appreciated and i am grateful she is taking care of my block of ... Read Full Review

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Professional,Effective and ...

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4 Star Review
UserName

By : 'Ash'
Branch : Croydon, 125 High St,
Services : Property Management
Would you recommend ? : Yes
Postcode : SE25

28 Nov 2018
People found this helpful0

It has been a pleasure to have Roni look after the property on our portfolio. She has been very professional in all her dealings with us and has always responded to queries and problems quickly, positively and efficiently. I would not hesitate to recommend her and Countrywide ... Read Full Review


Comments on Agent Fees

We have found the Fees to be reasonable.

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GREAT ...

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4 Star Review

By : 'HOMEFIX'
Branch : Southend on Sea, 11th Floor Maitland House, Warrior Square
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : CT9

9 Oct 2018
People found this helpful0

What a pleasure to work with Louise and her team, a breath of fresh to find a team that care as much as us about getting all the various maintenance works done on the various sites the Southend-on-sea branch manage. Its makes the job of our maintenance engineers that much easier whilst working on ... Read Full Review

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Mr ...

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5 Star Review
UserName

By : 'J'
Branch : Croydon, 125 High St,
Services : Property Management
Would you recommend ? : Yes
Postcode : KT19

8 Oct 2018
People found this helpful0

Roni is the definition of professionalism and a pleasure to work with. I have already referred her two various other ... Read Full Review


Comments on Agent Fees

Value for money

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Great Service for a tricky ...

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5 Star Review
UserName

By : 'BD'
Branch : Croydon, 125 High St,
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : BR1

5 Oct 2018
People found this helpful0

We have built up a great relationship with Countrywide over the years and not wthout its problems as there are 56 flats in our estate. Caroline is incredibly easy to approach and manages to keep calm and solve all the problems. Not easy as every single flat owner makes many demands o her time. She ... Read Full Review


Comments on Agent Fees

The fees are quite high but for the amount of service we demand it seems to be fair. We certainly didnt have the service with our previous agent

Comments (0)Was this helpful?:
Service ...

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5 Star Review
UserName

By : 'Karen'
Branch : Croydon, 125 High St,
Services : Property Management
Would you recommend ? : Yes
Postcode : E4

27 Sept 2018
People found this helpful0

I am the director of a management company which uses countrywide management. The service we have received has been much improved by Renee. She is responsive, helpful and a pleasure to work ... Read Full Review


Comments on Agent Fees

They seem to be in line with others

Comments (0)Was this helpful?:
Beyond ...

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5 Star Review

By : 'Beth'
Branch : Coventry, 161 New Union Street
Services : Property Management
Would you recommend ? : Yes
Postcode : CV6

18 Sept 2018
People found this helpful1

In the 10 or so years that Countrywide has managed our block of flats, we've received exceptional service. Colin Anderson has been our property manager and not only does he respond to all emails really speedily, but he sorts out any issues without hassle. I am trying to think of any negatives ... Read Full Review


Comments on Agent Fees

Under the circumstances, and considering the going rate I think they are fair and represent the service.

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Great service so ...

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5 Star Review

By : 'ANI'
Branch : Southend on Sea, 11th Floor Maitland House, Warrior Square
Services : Property Management
Sold price : £230000
Would you recommend ? : Yes
Postcode : E16

13 Jul 2018
People found this helpful0

I moved in to my flat in August 2016. Countrywide were and still are the property managers for my block of flats. The thing which made them stand out was that they decided to tidy up the entire property - refurbish the exterior of the building, the interior of the building, do a complete makeover ... Read Full Review


Comments on Agent Fees

The fees so far seem reasonable and justified.

Comments (0)Was this helpful?:
Excellent service at ...

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5 Star Review

By : 'Brian'
Branch : Croydon, 125 High St,
Services : Property Management
Would you recommend ? : Yes
Postcode : PO15

20 Jun 2018
People found this helpful0

Julie and Hannah have provided an excellent service at Countrywide Estate Management. Thank you to Kevin for such good gardening job. I really appreciate all your hard work. Thank you ... Read Full Review


Comments on Agent Fees

Fair

Comments (0)Was this helpful?:
Property ...

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5 Star Review

By : 'PA'
Branch : Southend on Sea, 11th Floor Maitland House, Warrior Square
Services : Property Management
Would you recommend ? : Yes
Postcode : CM20

18 Jun 2018
People found this helpful0

I have found Lyn Walker extremely helpful and most competent in sorting out what has been a challenging task in relation to transferring a building I acquired to their managing department. I would certainly not hesitate to recommend her and your whole department to any other prospective client / ... Read Full Review


Comments on Agent Fees

Good

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viv ...

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4 Star Review
UserName

By : 'viv'
Branch : Southend on Sea, 11th Floor Maitland House, Warrior Square
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : CM2

15 Jun 2018
People found this helpful0

Perry is a delight to work with, he will go far, he dots the i's and crosses the t's so to speak. He is very prompt at getting back to us, very fair and honest, gets amazing quotes. We do live in fear that we might loose him, as has been the case of the last 4 property managers, he is by ... Read Full Review


Comments on Agent Fees

n/a

Comments (0)Was this helpful?:
Improved ...

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4 Star Review

By : 'Annie'
Branch : Southend on Sea, 11th Floor Maitland House, Warrior Square
Services : Property Management
Would you recommend ? : Yes
Postcode : UPMI

15 Jun 2018
People found this helpful0

Since we had Perry appointed as our agent we had a very prompt response to problems. Very helpful and I would recommend using ... Read Full Review


Comments on Agent Fees

Acceptable

Comments (0)Was this helpful?:
Well ...

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5 Star Review

By : 'M'
Branch : Southend on Sea, 11th Floor Maitland House, Warrior Square
Services : Property Management
Would you recommend ? : Yes
Postcode : RM6

10 May 2018
People found this helpful0

The building we live in is managed by CountryWide and we have found the staff at the Hemel Hempstead branch very helpful and prompt to respond to problems. On some occasions problems with the property were resolved within 24 hours of the initial report. The property is well maintained by ... Read Full Review


Comments on Agent Fees

The service charges were reasonable considering the works carried out on the property. Their legal fees are very expensive.

Comments (0)Was this helpful?:
Vast ...

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5 Star Review

By : 'Mr'
Branch : Southend on Sea, 11th Floor Maitland House, Warrior Square
Services : Property Management
Would you recommend ? : Yes
Postcode : BH2

3 May 2018
People found this helpful0

I cannot find anything to say but praise for Amanda since she took over our residency in Bournemouth. She is always prompt and helpful whenever a problem arises and it always feels as if she genuinely cares about whatever she can do to help. Amanda always uses our management fees to improve the ... Read Full Review


Comments on Agent Fees

Although our agent fees are high I believe they are well used. Our building is well maintained. The gardens, the outside of the building, gutters, bins etc are all cleaned like clock work. Recently I spoke to Amanda and she said we have some money over this year and she is looking into using it to have our interior decorated. Cannot fault her efforts

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1 - 20 of 43 items

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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