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One of the largest and most successful estate agency groups in the country with a network of over 150 branches throughout the Home Counties, South, West Country, Midlands and East Anglia.
 
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Properties for sale
Properties for rent
Aug 23,2016
Minithumbdown
By:
Aug 23,2016
0 people found
this helpful
Lied to, insulted & laughed at! I first called to view a property I liked the look of and was told I couldn't view it until I had seen their mortgage adviser even though I told them I had an adviser they told me this was standard practice. I soon viewed the property and made a very reasonable offer 10k under asking based on numerous factors. This offer was laughed at and following the conversation they had with myself prior to speaking with the vendors I am certain the offer was not put for...
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Aug 19,2016
Minithumbdown
By:
Aug 19,2016
0 people found
this helpful
Complaints Against Lettings Agents - Barnard Marcus / Sequence Home / Connells In the 2nd quarter of 2015, as the then Landlord, I was forced to begin an eviction process, using a solicitor to kick-start the process and paper-work, which cost me £970. The Tenant eventually left on 27th. July 2015. In an effort to wrap this up with the TDS (Tenancy Deposit Scheme) and get back expenses incurred to formally evict the tenant, I am still struggling with the managing agents administratio...
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What agent could do to change your mind?
Comment on agent fees
Once they had their "fully managed fee" paid they were happy..however, fully managed also meant right up until I got my expenses back, caused by THEIR (fully managed) tenant, in my property. It affected my entire family's life!!
Was this helpful? Yes
By: Stewart
Aug 20, 2016
This should not be against my office in Leighton Buzzard? I would suggest finding the agents office. Easy mistake to make, as our head office is in Leighton Buzzard, but this is not it. Kind regards Stewart....
Aug 18,2016
Minithumbup
By:
Aug 18,2016
0 people found
this helpful
Very many thanks indeed to Scott Windsor for navigating so successfully through the sensitivities of a rent change. He resolved the issue in a speedy and helpful way and I am very grateful. Andrew thomson...
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Comment on agent fees
acceptable!
Was this helpful? Yes
Aug 14,2016
Minithumbup
By:
Aug 14,2016
0 people found
this helpful
Jacqueline has always been professional, polite and quick to respond to any queries. She has helped us with two separate tenants and has been extremely helpful with any issues which we have had....
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Aug 11,2016
Minithumbup
By:
Aug 11,2016
2 people found
this helpful
Very poor service combined with very high fees. Very pushy, there is a lot of pressure to extract the maximum possible fee from sellers and also to use Connells' own brand solicitors rather than your own. When I explained I would be using my own solicitor, Arron Shaw (the assistant manager) lost his temper and said, and I quote verbatim 'don't come complaining to me when your sale is too slow'. That is just one example (although probably the most extreme) of their lack of professionalism. Conne...
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Comment on agent fees
Excessive fees (over 2%), particularly in view of the (mediocre) and at times rude and unprofessional service provided. I will not be recommending Connells to my friends and family.
Was this helpful? Yes
Aug 04,2016
Minithumbup
By:
Aug 04,2016
0 people found
this helpful
We used Connells to handle our letting needs and they found us the current house that we are letting at 3 Maltings Court. While there were some initial issues as we went through the process, Nikki finally got involved and made the process better and more efficient. We were facing a potential delay in moving in to the property, and all of the issues were resolved once Nikki got involved and resolved the problems. We would like to thank Nikki for getting us in on time. After being in a temporar...
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Comment on agent fees
I am not sure how the fees are set, but having to pay a fee for both my wife and I separately was very confusing and disappointing. I was working with Tia Thomas who charged us each 150 for our applications, splitting the rent onto each application as if to justify charging us both for the application fee. Since I am the only applicant that would be paying the full rent each month -- my wife does not work -- I felt that I should be the only one charged a fee to run the background check and complete the process. I would like to know if this is a common practice by your letting agency.
Was this helpful? Yes
Aug 04,2016
Minithumbup
By:
Aug 04,2016
0 people found
this helpful
I was more than happy with the way Scott managed a recent tenancy renewal. It wasn't straightforward for various reasons and I found him to be very personable and patient when explaining options, discussing the issues involved and giving timely updates. This renewal required negotiation to be acceptable to both tenant and landlord. Scott conducted this process with a high level of skill and professionalism and gets the top rating from me....
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Comment on agent fees
Good
Was this helpful? Yes
Aug 03,2016
Minithumbdown
By:
Aug 03,2016
0 people found
this helpful
An experience that just completely confirmed my opinions of estate agents. Right from the start when their representative was 45 minutes late arriving for the appointment, through to not informing me that the sale had collapsed, it was a soul destroying experience.Between them and their preferred solicitor (but more of them later), they managed to collapse a transaction involving a vacant property with no chain at either end, and took nine months to do it. A very high turnover of staff with seem...
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What agent could do to change your mind?
Awful, awful, awful service. Late to viewing appointment and then collapsed the sale altogether along with Premier Property Lawyers
Comment on agent fees
Awful, awful, awful service. Late to viewing appointment and then collapsed the sale altogether along with Premier Property Lawyers
Was this helpful? Yes
Aug 02,2016
Minithumbup
By:
Aug 02,2016
0 people found
this helpful
We have returned to the UK from living in Spain for 13 years, renting a property wasn't particularly straight forward for us, as we have no earning history etc in the UK. Even though we probably weren't the easiest client to deal with, once we had contact with Nikki, she was fantastic in getting the whole process sorted, regularly keeping us updated etc. It was very reassuring for us, and will cement our decision to buy via Connells in a few years time....
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Comment on agent fees
Its an expensive process being first time renters, but I think Connells fees are inline with everyone elses.
Was this helpful? Yes
Aug 02,2016
Minithumbup
By:
Aug 02,2016
0 people found
this helpful
I don't understand the bad reviews! The staff are amazing!! Especially Ruth and Maxine. Do not hesitate to use them, top class service, so friendly and will go to every length to help you every step of the way!...
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Comment on agent fees
They are more expensive than others so you may decide not to use them....big mistake! They will get your money back and a lot more for your pocket on the sale. Worth every penny!
Was this helpful? Yes
Aug 02,2016
Minithumbup
By:
Aug 02,2016
0 people found
this helpful
Alison Williams-Pratt has been very professional, helpful and exceeded expectations when I asked to move into my new rented property within shorter than usual timescales. She worked very hard to ensure that I could achieve my move. A great asset to the team and I look forward to using her services again in the future....
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Comment on agent fees
Don't know - 1st time renting.
Was this helpful? Yes
Aug 01,2016
Minithumbup
By:
Aug 01,2016
0 people found
this helpful
Within 30 minutes of me calling Connells to rent out my property, (I'd just got the keys to!), Jo Turner was there with prospective tenants in mind, who her colleague had called to arrange them to meet me and see the house the following day. Jo herself is extremely efficient, professional and speedy at getting things done. I was really impressed. I will say exactly the same for Jacqueline as I had things to do with her later. They sent me forms I needed to fill in and told me exactly what I need...
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Comment on agent fees
The fees are fair. One problem Ive already had with the cooker was sorted out straight away and not over the top in price. I was really impressed.
Was this helpful? Yes
Aug 01,2016
Minithumbup
By:
Aug 01,2016
0 people found
this helpful
Very happy with the service we received from Nikki at Connells at a particully stessfull time as our house had been flooded and we needed a house to rent close by, everything happened quickly and efficiently. House is great and I'm sure if we have any issues they will be dealt with in the same efficient manner ....
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Comment on agent fees
Our insurance paid so not sure
Was this helpful? Yes
Jul 25,2016
Minithumbup
By:
Jul 25,2016
0 people found
this helpful
Thank-you so much for your help recently regarding the issue with my washing machine. It was challenging as I was on holiday with limited signal; but because of your attention to detail and your ability to do what you say you were going to do ie. call me back, E mail me, liase appropriately with tenants, find an electrician urgently - the whole process was much much smoother than it could have been. Thank-you...
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Was this helpful? Yes
Jul 25,2016
Minithumbup
By:
Jul 25,2016
1 people found
this helpful
Jessica has recently become our property co-ordinator and I feel she is the best one we have dealt with. She is based at the Letting Support Centre in Cardiff. We have had a few problems and she has dealt with them quickly and efficiently, especially when dealing with possible findings of asbestos. Fortunately there was no asbestos when tests were made. Our church own the property and Jessica appreciates any matters need to be dealt with by the Trustees and sends information to me quickly and i...
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Was this helpful? Yes
Jul 25,2016
Minithumbup
By:
Jul 25,2016
0 people found
this helpful
I have had the pleasure of dealing with Molly on a couple of occasions with regards to my apartment l rent out through your letting department. I have always found Molly to be extremely helpful in dealing with my issue in a professional way and always returns calls and keeps fully informed of the progress she is making in bring the issue to a conclusion. Should l have any further problems or issues l will always ask for Molly as she is a credit to your company in what l believe is " She ...
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Comment on agent fees
N/a
Was this helpful? Yes
Jul 22,2016
Minithumbup
By:
Jul 22,2016
2 people found
this helpful
I have use Connells for 3 years now, including their managed services for BTL's. I have found them extremely helpfully, always keeping me informed and notifying me of certs when needed and generally looking after my interests. Jordan Miller has been a direct contact, very professional in his approach and work....
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Comment on agent fees
Fair charges for the services provided
Was this helpful? Yes
Jul 22,2016
Minithumbup
By:
Jul 22,2016
2 people found
this helpful
A very helpful and capable member of staff. Scott was polite and quickly and professionally dealt with my queries and has already actioned the points addressed, whilst keeping me in the loop. I felt very confident leaving my queries in his hands and and very happy with the outcome. A highly professional and very personable member of staff and an asset to the team!...
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Comment on agent fees
N/A
Was this helpful? Yes
Jul 22,2016
Minithumbup
By:
Jul 22,2016
0 people found
this helpful
Following the appointment of Denise Game as our dedicated property coordinator the standard of service we receive has been much improved. I trust she will continue to uphold this level for the future....
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Comment on agent fees
Acceptable as long as standards maintained.
Was this helpful? Yes
Jul 21,2016
Minithumbup
By:
Jul 21,2016
0 people found
this helpful
Jacqueline Hyatt from the Maidstone property services division has been an absolute star with helping me arrange maintenance visits and general good advice. This has been my first year as a landlord and I can't praise her highly enough. She is extremely efficient, always gets straight back to me and goes the extra mile to make sure things run smoothly. Looking forward to continuing to work with her in the future. Jacqui - please don't leave! Also just recently started dealing with Jo Turner at R...
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Comment on agent fees
Good
Was this helpful? Yes
Jul 17,2016
Minithumbdown
By:
Jul 17,2016
1 people found
this helpful
Recently rented my property through Connells . I wasn't explained the full fees before sining the contract .And it took longer than normal to receive my first months rent until I had to call in the office to see if they lost my bank details . Later to find once I received my first payment extra fees were taken out which were not explained to me . Have called the office for about a week and and I still await a call back from Tia who is never in the office or free !...
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What agent could do to change your mind?
Bad
Comment on agent fees
Bad
Was this helpful? Yes
Jul 15,2016
Minithumbup
By:
Jul 15,2016
1 people found
this helpful
Carrie has been so helpful and supportive, efficiently sorting out a few teething issues with our new property. She is friendly and reassuring in the phone and also very professional - always following up conversations with emails and checking in to make sure work was being carried out in a timely manner. Carrie has made a stressful time easier on us and we're so grateful - thank you!...
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Was this helpful? Yes
Jul 15,2016
Minithumbup
By:
Jul 15,2016
1 people found
this helpful
I rented a studio flat for one year in the centre of Tunbridge Wells and the process to move in was extremely smooth - from viewing to moving in took 11 days which was very efficient and the two agents mentioned were fantastic in their work to make sure I knew everything and everything ran smoothly. The two agents above were also the most communicative I have experienced in my ten years letting - need to pass their high customer service to other members of their team....
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Comment on agent fees
Fees were pretty standard for most letting agencies
Was this helpful? Yes
Jul 13,2016
Minithumbdown
By:
Jul 13,2016
0 people found
this helpful
Called Agent to view property & they could not be bothered to do there job and an arrange a viewing. I want to share my experience buyers and seller take note...
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What agent could do to change your mind?
Comment on agent fees
N/a
Was this helpful? Yes
Jul 12,2016
Minithumbup
By:
Jul 12,2016
2 people found
this helpful
Professional, efficient, polite and competent . Molly was very helpful and supportive and also very committed and reliable. She her job very well and gave very accurate advice....
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Comment on agent fees
Good
Was this helpful? Yes
Jul 11,2016
Minithumbup
By:
Jul 11,2016
0 people found
this helpful
A very poor relationship with Connells Letting has come to an end and it could have been much worse if it was not for Lyndsey Posey. She has assisted us with a difficult and unpleasant situation which could have been avoided completely if Lyndsey's proactive approach and service orientated mind-set prevailed. Thank you so much for your assistance and hopefully others will look to you for inspiration and training in the near future....
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Was this helpful? Yes
Jul 09,2016
Minithumbup
By:
Jul 09,2016
2 people found
this helpful
Connells have managed two of my properties for the past 7 years and I have always received first class service with all aspects of letting my properties....
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Comment on agent fees
Fees are comensurate with current rates and level of service provided
Was this helpful? Yes
Jul 08,2016
Minithumbup
By:
Jul 08,2016
5 people found
this helpful
We have now had Connells manage 2 of our properties for about a year and they have done a fabulous job and taken the stress out of us having to manage it ourselves. They are quick to respond to queries and keep us informed throughout. I would highly recommend them....
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Comment on agent fees
The Agents fees are very reasonable and I feel that we get good value for money.
Was this helpful? Yes
Jul 08,2016
Minithumbup
By:
Jul 08,2016
4 people found
this helpful
Both of these members of staff deserve a mention. They are both a credit to Connells and their excellent levels of service have certainly taken away a lot of the worries and tedium of being a landlord. Well done to you both....
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Was this helpful? Yes
Jul 08,2016
Minithumbup
By:
Jul 08,2016
1 people found
this helpful
Sam is one hard working and dedicated lady. Sam worked hard selling our house. Sadly the property were buying fell through near to exchange of contract. We quickly found another property which from making an offer to completion required 21 days. Sam worked with the recommended solicitors Premier Property Lawyers which resulted in us completing the sale in just 20 days..... Superb work!!...
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Comment on agent fees
Agents fees are fare qnd competitive for the area.
Was this helpful? Yes



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
55 16 38 30 60 35 23 19 18 133

Job vacancies

Please see a list of jobs available

Review Statistics for Foxtons

Valuation and Fee Performance
71 % customers were satisfied with agent's fees 87 % accuracy of agent's valuations

Sales and lettings value statistics
Price range of properties sold by the agent Price range of properties rented by the agent
 
Minimum:83000 Minimum:275
Maximum:2370000 Maximum:12013

Review Summary

 
Total Reviews:764
Total Ratings:770
First Review:24/04/2007
Latest Review:30/04/2015
Overall Review Performance
 
Recommend:518
Disapprove:252
Satisfaction:68 %

 

Individual Services Review Performance
 
From Landlords From Tenants From Vendors From Buyers
 
Recommend:45 Recommend:166 Recommend:190 Recommend:78
Disapprove:38 Disapprove:137 Disapprove:14 Disapprove:5
Satisfaction:55 % Satisfaction:55 % Satisfaction:94 % Satisfaction:94 %

 
Surveys Conveyancing Lettings (Prospect) Sales (Prospect)
 
Recommend:0 Recommend:0 Recommend:21 Recommend:13
Disapprove:0 Disapprove:1 Disapprove:23 Disapprove:30
Satisfaction:- Satisfaction:0 % Satisfaction:48 % Satisfaction:31 %

 
They manage our building They are our factor They manage our estate
 
Recommend:0 Recommend:0 Recommend:0
Disapprove:2 Disapprove:0 Disapprove:0
Satisfaction:0 % Satisfaction:- Satisfaction:-

Agent Fees

Created at 1:00 AM 01/01/1970. Last updated at 1:00 AM 01/01/1970 by


Complaints Procedure

No procedure available.

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Rushden
30 High street, Rushden NN10 0NP
(0)
Salisbury
46-50 Castle Street, Salisbury SP1 3TS
(2)
Shaftsbury
34 High Street, Shaftsbury SP7 8JG
(1)
Sherborne
92 Cheap Street, Sherborne DT9 3BJ
(0)
Shirley
409 Shirley Road Shirley, Southampton SO15 3JD
(3)
Smethwick
122 Poplar Road, Smethwick B66 4AP
(1)
Southam
84 Coventry Street, Southam CV47 0EA
(0)
Southampton
2 West End Road, Southampton SO18 6TG
(3)
Southbourne Bournemouth
73 Southbourne Grove, Bournemouth BH6 3QU
(1)
St Albans
38 Chequer Street, St Albans AL1 3YH
(10)
St Budeaux
15 Victoria Road, PL5 1RW
(1)
Stafford
Unit 3C, Salter Street, Stafford ST16 2JU
(0)
Stamford
40 High street, Stamford PE9 2BX
(0)
Stevenage
8 Market Place, Stevenage SG1 1BD
(3)
Stourbridge
11B St Johns Road, Stourbridge DY8 1EJ
(1)
Stratford Upon Avon
11b Meer Street, Stratford Upon Avon CV37 6QB
(5)
Sutton Coldfield
4-6 High Street, Sutton Coldfield B72 1XA
(1)
Swindon
Unit B11 North Swindon District Centre, Thamesdown Drive, Swindon SN25 4AN
(3)
Taunton
53 High Street, Taunton TA1 3PR
(0)
The parade Wateford
6 The Parade, Watford WD17 1AA
(11)
Torquay
115 Union Street, Torquay TQ1 3DW
(4)
Trowbridge
11 Fore Street, Trowbridge BA14 8HA
(0)
Tunbridge Wells
5 Vale Road, Tunbridge Wells TN1 1BS
(2)
Verwood
3 The Parade, Verwood BH31 7AA
(0)
Victoria Plymouth
15 Victoria Road, Plymouth PL5 1RW
(0)
Walsall
57-59 Bridge Street, Walsall WS1 1JD
(2)
Wareham
1 South Street, Wareham BH20 4LR
(0)
Warndon
Lyppard Grange Ankerage Green, Warndon WR4 0DZ
(0)
Warwick
14 High street, Warwick CV34 4AP
(0)
Watford
86 High Street, Watford WD23 3DH
(4)
Wednesbury
22 Springhead, Wednesbury WS10 9AD
(1)
Wellesbourne Warwick
Bridge Street, Warwick CV35 9QP
(0)
Welwyn Garden city
38 Wigmores North, Welwyn Garden City AL8 6PH
(0)
Werrington
13 Church Street, Werrington PE4 6QA
(0)
Werrington Peterborough
Unit 6 Staniland Way, Peterborough PE4 6NA
(3)
West Bromwich
3 Astle Park, West Bromwich B70 8NS
(0)
Weymouth
84 St Thomas Street, Weymouth DT4 8EN
(2)
Winton Bournemouth
689 Wimbourne Road, BH9 2AT
(0)
Wolverhampton
81-83 Darlington Street, Wolverhampton WV1 4EX
(8)
Wooton
11 Tudor Court, NN4 6FF
(0)
Worcester
3 Foregate Street, Worcester WR1 1DB
(1)
Wycombe St Albans
5 Wycombe Place, St Albans AL4 9RD
(1)
Yeovil
1-3 Princes Street, Yeovil BA20 1EW
(4)

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