1 Star Review
Jun 27,2017
By: 'Mrs Taylor'
Jun 27,2017
Branch: Basingstoke, 1 Wote Street
Services: Lettings (as a Landlord)
Rent PCM: £725
Would you recommend?: No
Postcode: Rg21
Branch: Basingstoke, 1 Wote Street
Lettings (as a Landlord)
Rent PCM: £725
Postcode: Rg21
0
people found
this helpful
Landlords, if you are considering using Connells in Basingstoke to manage your property I strongly recommend you reconsider; after a year of using connells I have recently switched to another agent in town & the difference between companies is night and day - no hidden charges & fees, staff who actually speak to each other & do what they say they will........
read full review
Comment on agent fees
Fully managed fees seemed quite reasonable to begin with until all the "hidden" fees became evident - charges to receive a monthly statement of income & expenditure, contractors bills were loaded with a surcharge which connells received.
0
people found
this helpful
Was this helpful?
Yes
5 Star Review
Jun 25,2017
By: 'Adam Rabbani'
Jun 25,2017
Branch: St Albans, 5 Wycombe Place
Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode: AL10
Branch: St Albans, 5 Wycombe Place
Sales (as a Buyer)
Postcode: AL10
0
people found
this helpful
A very professional agency. I bought a property recently through Connells, during the purchase of my property all my dealings with the staff, primarily Fai, was very helpful and efficient. I appreciated the advice given to me and the negotiations undertaken on my behalf. I would certainly recommended Connells to everyone.
Adam Rabbani...
read full review
Comment on agent fees
Good
0
people found
this helpful
Was this helpful?
Yes
5 Star Review
Jun 22,2017
By: 'Nicki C'
Jun 22,2017
Branch: Southampton, 409 Shirley Road
Shirley
Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode: SO45
Branch: Southampton, 409 Shirley Road
Shirley
Sales (as a Buyer)
Postcode: SO45
0
people found
this helpful
I have been looking for a Property for 2 years and discovered my dream house via Connells. I dealt with Claire who I found to be super efficient, extremely easy to deal with and actually got things done. With Claire's help and advice I made a suitable offer and have now managed to secure the Property. I have dealt with a good few Estate Agents, but I found none of them as pleasant and helpful as Claire and the other staff at the Shirley Branch. I would thoroughly recommend going through ...
read full review
Comment on agent fees
N/A here as I was buying through the Shirley Branch.
0
people found
this helpful
Was this helpful?
Yes
5 Star Review
Jun 20,2017
By: 'Robin'
Jun 20,2017
Branch: Watford, 6 The Parade
Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode: WD23
Branch: Watford, 6 The Parade
Sales (as a Buyer)
Postcode: WD23
0
people found
this helpful
Having just gone to exchange of contracts on a new Watford investment property, I can't speak highly enough of the dealings I have had with Scott and the promptness and diligence throughout. He has been extremely responsive, professional and nothing was too much trouble throughout. I would recommend Scott very highly and look forward to dealing with him again...
read full review
Comment on agent fees
N/A as I was the buyer
0
people found
this helpful
Was this helpful?
Yes
5 Star Review
Jun 20,2017
By: 'Ormsby87'
Jun 20,2017
Branch: Andover, Winchester House,
Winchester Street
Services: Sales (as a Vendor)
Sold price: £187000
Would you recommend?: Yes
Postcode: Sp10
Branch: Andover, Winchester House,
Winchester Street
Sales (as a Vendor)
Sold price: £187000
Postcode: Sp10
0
people found
this helpful
Love connells
These guys made a stressful event very calming and understood all concerns and worries and took them in their stride with great reassurance everything would be dealt with... which it was professionally and quickly. Tristan got us through the never ending financials with great success and professionalism. A big shout to joe who started us on this venture but due to promotion was unable to see it through (although regualr contact was made to see how it was going) so was passed to di...
read full review
Comment on agent fees
Very reasonable
0
people found
this helpful
Was this helpful?
Yes
5 Star Review
Jun 20,2017
By: 'Alice'
Jun 20,2017
Branch: Salisbury, 19 Salisbury Street
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: SP9
Branch: Salisbury, 19 Salisbury Street
Sales (as a Vendor)
Postcode: SP9
4
people found
this helpful
David and his team have been excellent. I was delighted with the valuation, but David assured me it was bang on the money for the area and what my house has to offer. And he was spot on because within 10 days of putting it on the market, and 6 viewings later, I accepted an offer not far off the asking price, which was considerably more than I'd imagined I'd get before I asked Connells to market my house. I genuinely felt that all the viewers had been carefully vetted so that there were no time w...
read full review
Comment on agent fees
I think the fees are around the industry standard, but I am completely happy that everything I was told I would get for the fee has been 100% delivered, and a bit more as well in terms of the speed of the sale.
4
people found
this helpful
Was this helpful?
Yes
5 Star Review
Jun 16,2017
By: 'PGS'
Jun 16,2017
Branch: Torquay, 115 Union Street
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: TQ1
Branch: Torquay, 115 Union Street
Sales (as a Vendor)
Postcode: TQ1
0
people found
this helpful
Dear Ben & First class team
We are on the verge of internet take- overs for all areas of business. Sounds good, but, when things are not quite what they seem, when being misled by third parties stalls everything, when you need a professional team of real people to conclude you business efficiently........you have to go back to real people, that's the team at Connells in Torquay !
Thanks
Philip...
read full review
Comment on agent fees
Good
0
people found
this helpful
Was this helpful?
Yes
1 Star Review
Jun 13,2017
By: 'G'
Jun 13,2017
Branch: Wednesbury, 22 Springhead
Services: Sales (as a Buyer)
Would you recommend?: No
Postcode: Ws10
Branch: Wednesbury, 22 Springhead
Sales (as a Buyer)
Postcode: Ws10
0
people found
this helpful
Misleaded us since we are fist time buyers, we were told lies since they wanted us to buy the property although they knew what was wrong with the property and we would spend double money on repair. Not worth dealing with them...
they have fools us and wasted our time and money.
Plsss don't use Connellssss...
read full review
Comment on agent fees
Worse
0
people found
this helpful
Was this helpful?
Yes
1 Star Review
Jun 13,2017
By: 'Anon...'
Jun 13,2017
Services: They arranged our mortgage
Would you recommend?: Yes
Postcode: de21
They arranged our mortgage
Postcode: de21
6
people found
this helpful
Rubbish service, convinced to accept advice from Connell's advisor who charged £600 for the privilege. Found a mortgage and quick to take all the fees but then never submitted the application.
Put in contact with the recommended solicitor that in turn wanted to charge double that of 5 quotes from other local firms for convincing. Both solicitors and mortgage company chasing him but never replied meaning my mortgage offer was withdrawn and the sale/ purchase has now also fallen through....
read full review
Comment on agent fees
Very over priced, 5 like for like quotes from local firms were 50% cheaper than Connells, no exaggeration!
6
people found
this helpful
Was this helpful?
Yes
5 Star Review
Jun 12,2017
By: 'Customer Feedback'
Jun 12,2017
Branch: Horley, 30 High Street
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: RH6
Branch: Horley, 30 High Street
Sales (as a Vendor)
Postcode: RH6
1
people found
this helpful
Hi Stephanie, I just wanted to say a big thank you for all your help with the sale of my parents' house in Horley. The support we received from Connells was excellent from start to finish, and without your help, it is highly likely that the sale would have fallen through on a number of occasions. I would happily recommend your services to anyone thinking of selling their home. Best wishes...
read full review
Comment on agent fees
Fees charged were competive
1
people found
this helpful
Was this helpful?
Yes
1 Star Review
Jun 12,2017
By: 'M.V'
Jun 12,2017
Branch: Paignton, 51 Hyde Road
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: TQ4
Branch: Paignton, 51 Hyde Road
Lettings (Prospective customer)
Postcode: TQ4
0
people found
this helpful
Absolute disgrace, totally disgusted and totally livid with this shambles of an establishment.
Typical frustrated sales agents trying to hit their targets not caring about anybody else who lives in the real world who are just trying their best to get a property for their family.
They told us constantly that they where liaseing with a landlord to help with a property to fit our needs (my partner Is loosing her vision)they kept saying the agent in question was busy and would phone us back the ...
read full review
Comment on agent fees
abysmal
0
people found
this helpful
Was this helpful?
Yes
5 Star Review
Jun 11,2017
By: 'Adam'
Jun 11,2017
Branch: Basingstoke, 56 Broadmere Road
Services: They arranged our mortgage
Would you recommend?: Yes
Postcode: Rg21
Branch: Basingstoke, 56 Broadmere Road
They arranged our mortgage
Postcode: Rg21
0
people found
this helpful
Enzo worked hard to get us the best mortgage for our needs. We had a slightly unusual property so this help was really valuble...
read full review
0
people found
this helpful
Was this helpful?
Yes
5 Star Review
Jun 09,2017
By: 'Sam'
Jun 09,2017
Branch: Andover, Winchester House,
Winchester Street
Services: They arranged our mortgage
Would you recommend?: Yes
Postcode: So50
Branch: Andover, Winchester House,
Winchester Street
They arranged our mortgage
Postcode: So50
1
people found
this helpful
Great service! Clear advice. Tristan made it all seem very simple and gave us a lot of confidence prior to our property search. He arranged the mortgage quickly and was always more than happy to help with any questions we had regarding the buying process. Very professional, friendly and helpful. Thank you!!!...
read full review
Comment on agent fees
Fair price for great service.
1
people found
this helpful
Was this helpful?
Yes
5 Star Review
Jun 08,2017
By: 'Kmedley'
Jun 08,2017
Branch: Southampton, 409 Shirley Road
Shirley
Services: Sales (as a Vendor)
Sold price: £203000
Would you recommend?: Yes
Postcode: So16
Branch: Southampton, 409 Shirley Road
Shirley
Sales (as a Vendor)
Sold price: £203000
Postcode: So16
0
people found
this helpful
Have recently used Connells for two property sales. Excellent efficient professional service from start to finish (under sometimes trying circumstances). Kept me informed throughout the process. Would definitely recommend. When an initial sale fell through they were quick to arrange numerous viewings the following week which resulted in four offers over the asking price. Great teamwork with this branch....
read full review
Comment on agent fees
I think the fees are average.
0
people found
this helpful
Was this helpful?
Yes
3 Star Review
Jun 06,2017
By: 'D beckham'
Jun 06,2017
Branch: Hemel Hempstead, 45 Marlowes
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: Hp3
Branch: Hemel Hempstead, 45 Marlowes
Lettings (as a Tenant)
Postcode: Hp3
0
people found
this helpful
Zoe did a great job from beginning to end , only comment I have about this branch is that they do NOT pass on messages or listen to what to what you are telling them...
read full review
0
people found
this helpful
Was this helpful?
Yes
1 Star Review
Jun 06,2017
By: 'Disgruntled'
Jun 06,2017
Branch: Redhill, 43 Station Road
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: Rh5
Branch: Redhill, 43 Station Road
Sales (Prospective customer)
Postcode: Rh5
1
people found
this helpful
i found this agent to be highly unprofessional. They asked to value my house and then didn't turn up. I then tried to find out what had give wrong and they couldn't have cared less. I also asked to view a show house twice and they told me it wasn't open which was a lie. Very poor experience which would make me not want to have to deal with them again....
read full review
1
people found
this helpful
Was this helpful?
Yes
5 Star Review
Jun 02,2017
By: 'Stuart M'
Jun 02,2017
Branch: Basingstoke, 56 Broadmere Road
Services: Sales (as a Vendor)
Sold price: £260000
Would you recommend?: Yes
Postcode: Rg22
Branch: Basingstoke, 56 Broadmere Road
Sales (as a Vendor)
Sold price: £260000
Postcode: Rg22
0
people found
this helpful
Darren Minton made the whole moving process very simple. We moved with no issues at all. I would definitely recommend his services.
Stuart M...
read full review
Comment on agent fees
Fee resonable for the good service.
0
people found
this helpful
Was this helpful?
Yes
5 Star Review
May 30,2017
By: 'Mr G'
May 30,2017
Branch: Horley, 30 High Street
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: RH6
Branch: Horley, 30 High Street
Sales (as a Vendor)
Postcode: RH6
1
people found
this helpful
My wife and chose Connells to market and hopefully sell our property for us. From the initial valuation through to the completion of our eventual sale and purchase - Stephanie and the team at Connells were fantastic. They were all professional, courteous, calming and extremely knowledgable about the property market in our area. There were no over exagerated pricing expectations and this allowed us to be realistic about what we could achieve from our sale.
Stephanie and team at Connells replied ...
read full review
Comment on agent fees
All good.
1
people found
this helpful
Was this helpful?
Yes
5 Star Review
May 30,2017
By: 'Thank you'
May 30,2017
Branch: Christchurch, 3 High Street
Services: Lettings (as a Landlord)
Rent PCM: £1300
Would you recommend?: Yes
Postcode: BH31
Branch: Christchurch, 3 High Street
Lettings (as a Landlord)
Rent PCM: £1300
Postcode: BH31
0
people found
this helpful
Dear Jade and Luke
We very much appreciate the business-like way that you have gone about re-letting our bungalow. You have made life very easy for us....
read full review
Comment on agent fees
GOOD
0
people found
this helpful
Was this helpful?
Yes
5 Star Review
May 26,2017
By: 'Nikki Keep'
May 26,2017
Branch: Redhill, 43 Station Road
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: RH2
Branch: Redhill, 43 Station Road
Lettings (as a Landlord)
Postcode: RH2
1
people found
this helpful
Lucy, (Mark in Sales) Emma and Ruth have done such a good job for me that I can't praise them highly enough. After a traumatic experience with another agent, the difference is huge. Lucy is my main contact, and is efficient, kind, intelligent, caring and fun. She has made the letting of my flat an enjoyable and trouble free experience, and Ruth negotiated very will on my behalf.
I recommend them as a professional but caring team, but for letting and buying....
read full review
Comment on agent fees
The feds are very reasonable, I trust them to be fair and honest, and having just had a poor experience with another agent, the relief is terrific!
Thank you all.
1
people found
this helpful
Was this helpful?
Yes
1 Star Review
May 24,2017
By: 'M Sloane'
May 24,2017
Branch: Newton Abbot, 4 Bank Street
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: TQ7
Branch: Newton Abbot, 4 Bank Street
Sales (Prospective customer)
Postcode: TQ7
1
people found
this helpful
Phoned to view a property and my partner was told she would have to take a small phone financial plan interview to make sure she was ok to purchase the property.
When I phoned to clarify , a young woman told me it was because the property was not on the internet yet (it was on rightmove) we had to be pre-qualified.
Connell's complaints department then said that after speaking to the branch ,it was because the vendor, had let the house , and wanted all viewers pre-qualified.
Clearly this is si...
read full review
Comment on agent fees
N/A
1
people found
this helpful
Was this helpful?
Yes
1 Star Review
May 23,2017
By: 'Mr & Mrs J*'
May 23,2017
Branch: Leamington Spa, 7/8 Euston Place
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode: cv34
Branch: Leamington Spa, 7/8 Euston Place
Sales (as a Vendor)
Postcode: cv34
2
people found
this helpful
I have to agree with the Bad Reviews made by other Clients who have tried to Sell with Connells. The main problems is there Sales dept which has a High turn over off Sales Staff. One day you will be talking to someone then a few days later they have left the Company.
Very hard to get them on the phone and leaveing a message you very rarely get a reply.
Be prepared to do your own viewings as they concentrate on the higher priced properties as they get a larger personel Commision.
Tried to complai...
read full review
Comment on agent fees
Fees are high
2
people found
this helpful
Was this helpful?
Yes
1 Star Review
May 23,2017
By: 'Abi'
May 23,2017
Branch: Haywards Heath, 135 South Road
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: RH16
Branch: Haywards Heath, 135 South Road
Sales (Prospective customer)
Postcode: RH16
0
people found
this helpful
Connells made buying a house extremely difficult. They refused to accept our offer unless we used their mortgage services which they charged at £600 and did not offer the best rates on the market at the time. Trying to discuss this with them was impossible, one member of staff became very rude and hostile towards us. We were lied to and told the seller was ready to move and had found a place when she had not. The whole experience dampened our interest in the property so we ended up withdra...
read full review
0
people found
this helpful
Was this helpful?
Yes
5 Star Review
May 19,2017
By: 'Mr R.T'
May 19,2017
Branch: Christchurch, 3 High Street
Services: Lettings (as a Landlord)
Rent PCM: £1100
Would you recommend?: Yes
Postcode: bh24
Branch: Christchurch, 3 High Street
Lettings (as a Landlord)
Rent PCM: £1100
Postcode: bh24
0
people found
this helpful
My house had been on the major web sites for a month so I was a little scepticle with Lukes confidence that he had tenants ready and waiting. It was let the very next day. Well done Luke, very proffesional, efficient and enthusiastic. I could not have asked for more from Luke and the rest of the team at Connells. Thanks Roger...
read full review
Comment on agent fees
good
0
people found
this helpful
Was this helpful?
Yes
5 Star Review
May 18,2017
By: 'jodiewh'
May 18,2017
Branch: Worcester, 3 Foregate Street
Services: Lettings (as a Landlord)
Rent PCM: £500
Would you recommend?: Yes
Postcode: WR3
Branch: Worcester, 3 Foregate Street
Lettings (as a Landlord)
Rent PCM: £500
Postcode: WR3
0
people found
this helpful
A great member of staff in a great branch.
I have used Connells for personal mortgage advice and to rent out property for over 10 years.
Chris and the team have been professional, helpful, diligent and courteous throughout every single contact with them.
They truly put their customers needs first and more times than I can remember have gone that extra mile for me.
Chris has been nothing but an expert in his field for us and our circumstances, which hasn't always been easy to deal with.
I have a...
read full review
Comment on agent fees
Very reasonable fees especially for continuing customers
0
people found
this helpful
Was this helpful?
Yes
1 Star Review
May 16,2017
By: 'Kare wjames'
May 16,2017
Branch: Wednesbury, 22 Springhead
Services: Lettings (as a Landlord)
Rent PCM: £650
Would you recommend?: No
Postcode: WS10
Branch: Wednesbury, 22 Springhead
Lettings (as a Landlord)
Rent PCM: £650
Postcode: WS10
1
people found
this helpful
Very poor inadequate service! Not worth one star!!!
I'm a landlord, I gave 2 properties to Connells and asked them to manage them with a 6 month contract.
Connells issued both 12 month contracts, they managed to get the one tenant out at the end of 6 months but the other tenant won't leave. Connells have accepted little ability but won't compensate me. Won't return my 8% management fees per month AND have suggested they've done me a favour as I'm getting rent!!! I have my property up for sale ...
read full review
Comment on agent fees
Expensive fees for bad service!
1
people found
this helpful
Was this helpful?
Yes
1 Star Review
May 16,2017
By: 'Vishal'
May 16,2017
Branch: Kingsthorpe Northampton, 87 Harborough Road
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode: NN1
Branch: Kingsthorpe Northampton, 87 Harborough Road
Sales (as a Vendor)
Postcode: NN1
0
people found
this helpful
I had very bad experience last year. While taking the property on market the manager talk sweet and give lot of assurances of good customer services however, once you sign the contract to put your property on market they transfer your file to someone who is unprofessional and mismanage your dealings. Due to the mismanagement while doing appointments I lost a buyer who already got the mortgage approved through bank for my property. They send the buyer without prior appointment which made the buye...
read full review
Comment on agent fees
Bit higher than market.
0
people found
this helpful
Was this helpful?
Yes
5 Star Review
May 11,2017
By: 'Phil Ellis'
May 11,2017
Branch: Worcester, 3 Foregate Street
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: WR2
Branch: Worcester, 3 Foregate Street
Lettings (as a Landlord)
Postcode: WR2
1
people found
this helpful
Utterly fantastic. Very organised, proactive and responsive. Really couldn't ask for any more. I have 100% confidence in Kris. Very happy......
read full review
Comment on agent fees
Very fair and reflect the effort and professionalism of the service provided
1
people found
this helpful
Was this helpful?
Yes
3 Star Review
May 11,2017
By: 'Anne McConkey'
May 11,2017
Branch: Weymouth, 84 St Thomas Street
Services: Lettings (as a Landlord)
Rent PCM: £775
Would you recommend?: No
Postcode: DT4
Branch: Weymouth, 84 St Thomas Street
Lettings (as a Landlord)
Rent PCM: £775
Postcode: DT4
0
people found
this helpful
Shani has always striven to provide us with the best service possible and I highly commend her services.
I do, however, have some issues with the way that Connells is set up as a letting agency. It appears to me that they have too few people doing too much work. They have difficulty effectively covering absences which can leave the customer high and dry. I have had to deal with a number of different people and repeat several times what was a relatively complex situation. I had hoped, when...
read full review
Comment on agent fees
Monthly fee good but tenancy handover charges are often high
0
people found
this helpful
Was this helpful?
Yes
4 Star Review
May 10,2017
By: 'Tina'
May 10,2017
Branch: Paignton, 51 Hyde Road
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: TQ3
Branch: Paignton, 51 Hyde Road
Lettings (as a Landlord)
Postcode: TQ3
0
people found
this helpful
Shani is very helpful and informative member of your staff. She makes sure we understand everything and will listen to our point of view. Unfortunately she had to take time out as she was very sick, but as soon as she returned to work she let me know she was back and we caught up on everything that has been going g on with our property....
read full review
0
people found
this helpful
Was this helpful?
Yes
Best Letting Agent in Corby 
Best Overall Agent in Watford 
Best Overall Agent in Maidstone 