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Connells

4.7/5, 1829 Reviews
96% Recommended

81% letting valuation accuracy

78% letting fee satisfaction

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One of the largest and most successful estate agency groups in the country with a network of over 150 branches throughout the Home Counties, South, West Country, Midlands and East Anglia.
Latest Reviews
Performance Statistics
ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
Letting81%78.00%£300£5,000
Review Statistics
From LandlordsFrom TenantsFrom VendorsFrom BuyersFrom Other
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280652581573728916852119266
Address

Connells
45 MarlowesHemel Hempstead, Hertfordshire
HP1 1LD
01442 216633

Opening Hours
  1. Monday :
  2. Tuesday :
  3. Wednesday :
  4. Thursday :
  5. Friday :
  6. Saturday :
  7. Sunday :
  1. 08:30 - 18:30
  2. 08:30 - 18:30
  3. 08:30 - 18:30
  4. 08:30 - 18:30
  5. 08:30 - 18:30
  6. 09:00 - 17:00
  7. Closed
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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Connells Branches (View All 160)
New Homes ...

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5 Star Review
UserName

By : 'New'
Branch : Shirley, 409 Shirley Road
Services : Sales (As a Vendor)
Sold price : £295000
Would you recommend ? : Yes
Postcode : SO16

17 Dec 2018
People found this helpful1

Claire and her team took on our small development of a terrace of three houses in Maybush. I found Clair and her team very pro active in their approach, providing regular updates and doing all they could to push the conveyancing process. I wouldn't hesitate in using Claire and her team ... Read Full Review


Comments on Agent Fees

Average

Comments (0)Was this helpful?:
Excellent ...

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5 Star Review
UserName

By : 'Mindy'
Branch : Watford, 6 The Parade, High Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : WD17

16 Dec 2018
People found this helpful0

Lauren went above and beyond, making my transition from the US to London a positive experience. She was always available to answer my questions. And she helped me out with things I wouldn't know, having just moved to the UK. I would recommend Lauren without ... Read Full Review


Comments on Agent Fees

I was taken off guard by the agent's fees. I thought the person hiring the agent to find renters for their property would pay for their services. So getting a £400+ fee shocked me.

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They don't turn up ...

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1 Star Review

By : 'Pjb'
Branch : Wednesbury, 22 Springhead
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : WS10

12 Dec 2018
People found this helpful0

Booked time off work for them to value my property and they didn't turn up. No apology. Really poor ... Read Full Review

Comments (0)Was this helpful?:
Thank ...

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5 Star Review
UserName

By : 'C_Johnson'
Branch : Shirley, 409 Shirley Road
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : SO16

11 Dec 2018
People found this helpful1

Claire has been absolutely brilliant in helping us with the sale of our property. She genuinely cares about getting the best for her clients whether as the buyer or seller. She's proactive in providing updates and is happy to help push the conveyancing along. She has a great team ... Read Full Review

Comments (0)Was this helpful?:
EXCELLENT ...

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5 Star Review
UserName

UserName

By : 'ANDREW'
Branch : Hemel Hempstead, 45 Marlowes
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : HP1

11 Dec 2018
People found this helpful3

WE HAVE GIVEN TO SOME OF WELL KNOWN ESTATE AGENTS IN HEMEL, NONE OF THEM COULD NOT FIND A SUITABLE TENANT FOR US FOR MORE THAN 4 - 5 WKS. BODIE BRANDON CONTACTED US AND PROMISED THAT HE COULD FIND A SUITABLE TENANT, YES INDEED HE DID. HE IS VERY GOOD CHARMING YOUNG MAN AND AN ASSET TO THE ... Read Full Review


Comments on Agent Fees

GOOD

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Both staff members very ...

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5 Star Review
UserName

UserName

By : 'Julie'
Branch : Hemel Hempstead, 45 Marlowes
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : HP3

10 Dec 2018
People found this helpful2

I needed a tenant at short notice after a potential tenant backed out at the final hour. Bodie found someone quickly and kept me fully informed of progress and Zoe dealt with the initial fee negotiations and the final details e.g. keys and paperwork. Very happy with the service, thank you. I have ... Read Full Review


Comments on Agent Fees

Fine

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Review ...

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1 Star Review

By : 'Hariold'
Branch : Ivybridge, 11 Glanvilles Road, Glanvilles Mill
Services : Sales (As a Vendor)
Would you recommend ? : No
Postcode : PL

3 Dec 2018
People found this helpful1

Our experience of selling a property through Connells was a bad one. During the process we raised a complaint. The complaint was acknowledged but never dealt with, as had been indicated, before completion. After completion the complaint was still not addressed and Connells failed to follow ... Read Full Review


Comments on Agent Fees

The fees were typical. However, if the high street agent is to survive the challenge presented by the internet, we would suggest they need to deliver something of "value"; such as excellent service. Since that "value" was missing, the fee charged was too much.

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Find my ...

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5 Star Review
UserName

By : 'Student'
Branch : Winchester, Westgate Chambers, 82 High Street
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : SO22

3 Dec 2018
People found this helpful1

Faisal was prompt, efficient and value for money. He turned up when he said he would and delivered a result at every turn. He found ideal tenants within 3 days of me contacting him. Well ... Read Full Review


Comments on Agent Fees

great value for money

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Supportive ...

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4 Star Review

By : 'Shanthi'
Branch : Watford, 6 The Parade, High Street
Services : Letting (As a Tenant)
Rent PCM : £975
Would you recommend ? : Yes
Postcode : WD18

2 Dec 2018
People found this helpful0

Very supportive and helpful. Since I viewed the property till I got my tenancy contract in hand, I had a positive ... Read Full Review


Comments on Agent Fees

Little high agent fees... Compared to other agency

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Highly professional and ...

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5 Star Review
UserName

By : 'Dylan'
Branch : Watford, 6 The Parade, High Street
Services : Letting (As a Tenant)
Rent PCM : £930
Would you recommend ? : Yes
Postcode : WD17

30 Nov 2018
People found this helpful0

Lauren is a fantastic agent. The two properties that I viewed with her were explained very well, and her polite and courteous manner made for a positive viewing experience. She responded quickly to emails and provided great detail to any queries I had. Highly recommended ... Read Full Review

Comments (0)Was this helpful?:
Fast and efficient ...

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4 Star Review
UserName

By : 'Glennwidgery@hotmail.co.uk'
Branch : Hemel Hempstead ,45 Marlowes
Services : Letting (As a Owner)
Rent PCM : £850
Would you recommend ? : Yes
Postcode : CO2

29 Nov 2018
People found this helpful1

A fast and efficient service from start to finish. Jody was a great point of reference and very knowledgeable. Made my rental easy. I will definatly use Connels ... Read Full Review


Comments on Agent Fees

Good and fair

Comments (0)Was this helpful?:
Very helpful ...

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5 Star Review

By : 'Chris'
Branch : Ipswich, 6 Princess Street
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : IP1

28 Nov 2018
People found this helpful3

Jody Collins from Connells Property Management has been consistently helpful and supportive with the management of my three Ipswich properties. I always receive a prompt and professional service and hope that the regular change in staff positions does not affect Jody so I can continue working with ... Read Full Review


Comments on Agent Fees

This is negotiated with the Ipswich branch

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A Quick ...

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4 Star Review

By : 'Sam'
Branch : Hitchin, 15 High Street
Services : Sales (As a Vendor)
Sold price : £355000
Would you recommend ? : Yes
Postcode : SG4

25 Nov 2018
People found this helpful0

The team at Connells in Hitchin overall did a great job with our house sale and chain. We had a bumpy ride due to completing the end of a chain which had been in place since the beginning of the year. The guys did a great job of pushing everything through in a really constrained time period and we ... Read Full Review


Comments on Agent Fees

Reasonable fee’s

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An experienced, dedicated ...

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5 Star Review
UserName

UserName

By : 'Dave'
Branch : Yeovil, 1-3 Princes Street
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : BA22

23 Nov 2018
People found this helpful0

From start to completion Connells provided a first class service. Always helpful and undertook everything from viewings to pushing the solicitors into acting quickly. I would fully recommend Connells to any prospective ... Read Full Review


Comments on Agent Fees

Fees are satisfactory

Comments (0)Was this helpful?:
Very ...

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5 Star Review

By : 'Mahesh'
Branch : Harrow, 182 Station Road
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : HA3

23 Nov 2018
People found this helpful0

Great Team, Very professional and helpful. Jigar has helped me through out all the process and very kind and ... Read Full Review


Comments on Agent Fees

Good

Comments (0)Was this helpful?:
Brilliant estate ...

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5 Star Review

By : 'Nikki'
Branch : Cambourne, Unit 2, Caxton House, Broad Street
Services : Sales (As a Buyer)
Would you recommend ? : No
Postcode : CB23

22 Nov 2018
People found this helpful0

Lauren showed us around two properties and was by far the best estate agent we have viewed houses with. She is not pushy with trying to sell a house that is unsuitable which from experience is something the majority of estate agents ... Read Full Review


Comments on Agent Fees

N/A

Comments (0)Was this helpful?:
Great ...

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5 Star Review
UserName

UserName

By : 'Ruth'
Branch : Cambourne, Unit 2, Caxton House, Broad Street
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : CB23

22 Nov 2018
People found this helpful0

We have just bought and sold through Connells and were very impressed with them throughout the process. Lauren took time to get to know us and understand what we were looking for, and was very friendly throughout. Alex took over further into the process and kept us informed with what was happening ... Read Full Review

Comments (0)Was this helpful?:
SALE OF ...

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5 Star Review
UserName

By : 'SALE'
Branch : Wolverhampton, 81-83 Darlington Street
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : WV3

19 Nov 2018
People found this helpful0

Many thanks Jackie for all your assistance you have been most helpful. You guided and helped me through a difficult time when all could have gone ... Read Full Review


Comments on Agent Fees

Fair for the work that was done.

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Wouldn't use ...

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1 Star Review
UserName

By : 'Unhappy'
Branch : Basingstoke, 1 Wote Street
Services : Letting (As a Owner)
Would you recommend ? : No
Postcode : RG24

15 Nov 2018
People found this helpful6

I am a landlord, connells 'fully' managed a property of mine and I shall never use them again. Overall my experience with connells has been nothing short of exasperating. I had to chase ALOT. The phone never seemed to be manned and unbeknown to me when agreeing to let them manage, that ... Read Full Review


Comments on Agent Fees

Bad, not value for money at all. I managed the property in the end because they weren’t competent enough to do so.

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Avoid st all ...

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1 Star Review

By : 'Tom'
Branch : Leighton Buzzard, 4 Market Square
Services : Mortgages (I got a mortgage through them)
Would you recommend ? : No
Postcode : HU4

13 Nov 2018
People found this helpful0

Avoid these at all costs. Just look at the other reviews. Unfortunately I have a lifetime membership with this pathetic excuse of a company . Initially, I took out a mortgage using one of their advisors at their subsidiary William H Brown/Sequence. I was misled by the advisor into what I was ... Read Full Review


Comments on Agent Fees

N/a

Comments (0)Was this helpful?:
1 - 20 of 1829 items

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.

Last updated at 12/14/2016, 7:18:27 AM by allAgents

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