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Choices

4.8/5, 5330 Reviews
98% Recommended

97% sales valuation accuracy

90% letting valuation accuracy

89% sales fee satisfaction

89% letting fee satisfaction

Contact Us
Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff offer award winnin
g customer service and can assist you with all your property needs. Make the right choice of agent, choose Choices. Landlords, looking to safeguard your investment? Make sure you choose the Best Managing Agent. Choices is the first agent in the UK to take Property Management to the next level. Enquire about our range of services for landlords, designed to protect your property and maximise your returns. Sellers, choosing the right agent is the key to success. Making the wrong choice could cost you valuable time and money. Ensure you choose a less stressful and more effective way of selling your home. We offer longer opening hours, flexible contracts, competitive fees and a pro-active homesales service. Contact us now to arrange your free valuation and market appraisal. Our image is innovative, professional and refreshingly different. We recognise the importance of effective Internet advertising and advertise on the major national property portals. As a member of the government backed National Approved Letting Scheme, Choices is fully bonded for Lettings and Management. We are also members of the Property Ombudsman Scheme for both Sales and Lettings.
Latest Reviews
Performance Statistics
ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
Sales97.00%89%£22,500£2,500,000
Lettings90%89%£345£3,800
Review Statistics
From LandlordsFrom TenantsFrom VendorsFrom BuyersFrom Other
GoodBadGoodBadGoodBadGoodBadGoodBad
10034828831013824654222924
Address

Choices
41 - 43 Brighton RoadCroydon, Greater London
CR2 6EB
02086801699

Opening Hours
  1. Monday :
  2. Tuesday :
  3. Wednesday :
  4. Thursday :
  5. Friday :
  6. Saturday :
  7. Sunday :
  1. 09:00 - 18:00
  2. 09:00 - 18:00
  3. 09:00 - 18:00
  4. 09:00 - 18:00
  5. 09:00 - 18:00
  6. 09:00 - 17:00
  7. Closed
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Choices Branches (View All 6)
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BRANCH ASSET
Attention !!!!to Croydon ...

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1 Star Review

By : 'M'
Branch : Croydon, 41 - 43 Brighton Road
Services : Letting (As a Owner)
Sold price : £1500
Would you recommend ? : No
Postcode : SE25

24 Apr 2025
People found this helpful0

Attention !!!!to Croydon landlords This agency advertising rent grantee however they will redirect all the charges their tenants don’t pay please share your experience in all agent to stop ... Read Full Review


Attached Files
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Comments on Agent Fees

Fees paid upfront deducted landlords rent guarantee

Comments (0)Was this helpful?:
Unresponsive Management and ...

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1 Star Review

By : 'Alicia'
Branch : Central London, 2 Devonshire Square
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : E1W

7 Oct 2024
People found this helpful1

We are deeply frustrated with the ongoing issues we have experienced since moving into the property managed by CHOICES. Despite multiple attempts to communicate with Robyn and Chantel, who repeatedly stated they would provide answers, we have yet to receive any response regarding several serious ... Read Full Review

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I would like to thank Nicole ...

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5 Star Review
UserName

By : 'Abigail'
Branch : Redhill, 99 Brighton Road
Services : Sales (As a Vendor)
Would you recommend ? : No
Postcode : CR3

21 Feb 2024
People found this helpful0

I would like to thank Nicole at Redhill Sales progression with the sale of the flat she kept us in the loop all the time unlike our solicitor she was brilliant. My god daughter has been traumatised through the sale so if it was not for Nicola we would still be waiting thank you ... Read Full Review

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Ethan provided an excellent ...

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5 Star Review

By : 'Martyn'
Branch : Crawley, 5 Broadwalk
Services : Sales (As a Vendor)
Sold price : £115
Would you recommend ? : Yes
Postcode : RH11

2 Nov 2023
People found this helpful0

Ethan provided an excellent service keeping me updated throughout the sale of my property. I found him to be very polite , conscientious and ... Read Full Review

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I have always feared Dentists ...

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5 Star Review

By : 'Hartley'
Branch : Croydon ,41 - 43 Brighton Road
Services : Sales (As a Vendor)
Sold price : £317000
Would you recommend ? : Yes
Postcode : CR3

20 Sept 2023
People found this helpful1

I have always feared Dentists & Estate Agents however since encountering Choices Caterham i now only fear Dentists? This small team have been a pleasure to work with - always answer emails promptly and pre-warn about problems that have not yet arisen thanks to their in depth experience. ... Read Full Review

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Dear,Sir/Madam,I am MOHIBUR ...

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1 Star Review

By : 'Mohibur'
Branch : Croydon, 41 - 43 Brighton Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : E14

14 Jan 2023
People found this helpful0

Dear, Sir/Madam, I am MOHIBUR RAHMAN. I would like to make a complaint against of the estate agents below details: Choices Estate Agents Limited. Registered in England 2374716. Registered office: 2d Carshalton Road, Sutton, Surrey, SM1 4RA. The colleagues Mr. Ashley Hinds (Rico) view the ... Read Full Review

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Greedy and driven - ...

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2 Star Review

By : 'Robin'
Branch : Croydon ,41 - 43 Brighton Road
Services : Sales (As a Vendor)
Sold price : £310000
Would you recommend ? : No
Postcode : SM2

21 Oct 2022
People found this helpful0

They can sell a property without a problem. But as they charge the buyers a 3.25% fee they are making twice a much as an average of other agents do. They try and push the completion because they want their 3.25%. Choices have always been money worshippers even since the days when they had ... Read Full Review

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I dealt with Tianne Harvey, ...

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1 Star Review

By : 'Miss'
Branch : Central London, 2 Devonshire Square
Services : Letting (As a Tenant)
Rent PCM : £3000
Would you recommend ? : No
Postcode : E14

21 Oct 2022
People found this helpful0

I dealt with Tianne Harvey, who was the rudest person I have ever dealt with, making false promises and disrespectful. Another member of staff, hung up the phone on me when I was trying to deal with an issue. Best advice: Stay well ... Read Full Review

Comments (0)Was this helpful?:
Stay clear of ...

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1 Star Review

By : 'Andy'
Branch : Croydon ,41 - 43 Brighton Road
Services : Letting (As a Owner)
Rent PCM : £1095
Would you recommend ? : No
Postcode : SM6

21 Oct 2022
People found this helpful0

Awful service avoid yourself a lot of stress I am a property owner and have used a lot of letting agents over the years just use someone else these guys will say all kinds of stories to get your business then when you need them to sort out something out then all of a sudden they come up with ... Read Full Review

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I would highly recommend ...

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5 Star Review

By : 'Gk'
Branch : Crawley, 5 Broadwalk
Services : Letting (As a Owner)
Rent PCM : £1700
Would you recommend ? : No
Postcode : RH11

5 Oct 2022
People found this helpful0

I would highly recommend choices Estate Agents. Roland from Crawley he is very friendly and good person. He rent out my property in one week and find a very good tenants for me.. thank you very much for giving me such a great ... Read Full Review

Comments (0)Was this helpful?:
Be careful if it states CHAIN ...

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1 Star Review

By : 'Diane'
Branch : Croydon ,41 - 43 Brighton Road
Services : Sales (As a Buyer)
Sold price : £22500
Would you recommend ? : No
Postcode : RH6

12 Apr 2022
People found this helpful0

I put my offer in on a property last July and it was up as Chain Free.I moved out of my property on 27th October being told I would exchange and complete by the 10th November 2021 . on the 29th October I was told that the seller had decided to get involved in a chain , Last week I withdrew my offer ... Read Full Review

Comments (1)Was this helpful?:

By : Curtis Lampson

15 Apr 2022

Hi Diane, thank you for your review. We are sorry to hear some of your comments as this is very unusual for the team in Horley. Feel free to get in touch and we will do our best to help you in the...


Appalling customer ...

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1 Star Review

By : 'SARAH'
Branch : Croydon ,41 - 43 Brighton Road
Services : Letting (As a Owner)
Rent PCM : £600
Would you recommend ? : No
Postcode : CR8

8 Apr 2022
People found this helpful0

Appalling customer service. No one ever gets back to you. Not even their Director when asked to do so. Admin is chaotic with no clear leadership. They placed a convicted pae******* into our property who was then constantly supervised by the council. We were not informed and there were children ... Read Full Review

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I sold my property through ...

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3 Star Review

By : 'Lauren'
Branch : Croydon ,41 - 43 Brighton Road
Services : Sales (As a Vendor)
Sold price : £285000
Would you recommend ? : Yes
Postcode : CR3

27 Mar 2022
People found this helpful0

I sold my property through Choices Caterham and had a generally positive experience. Grant was really good at communicating progress, easy to contact and got our property sold very quickly. I enjoyed working with Grant and would recommend him as an estate agent. The reason for my neutral review ... Read Full Review

Comments (0)Was this helpful?:
Sale of ...

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5 Star Review

By : 'A'
Branch : Croydon, 41 - 43 Brighton Road
Services : Sales (As a Vendor)
Sold price : £260000
Would you recommend ? : Yes
Postcode : CR2

11 Mar 2022
People found this helpful0

We just completed today - very satisfied with the support all the team at choices in Croydon and Redhill gave us. They really helped with the understanding of the processes. The solicitor they recommended were great as well. Many thanks to Dan at the Croydon office and Nicola (after sales) at ... Read Full Review

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I had a viewing earlier today ...

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5 Star Review

By : 'Steve'
Branch : Croydon ,41 - 43 Brighton Road
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : RH6

11 Feb 2022
People found this helpful0

I had a viewing earlier today with a wonderful young man named Alfie. He was very helpful and answered every question I had confidently, to this day I have never head such a great experience viewing a house! Will definitely continue to use Choices and will be recommending this young gentleman ... Read Full Review

Comments (0)Was this helpful?:
Horrendous service from this ...

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1 Star Review

By : 'Unhappy'
Branch : Croydon ,41 - 43 Brighton Road
Services : Letting (As a Owner)
Rent PCM : £1000
Would you recommend ? : No
Postcode : E7

29 Dec 2021
People found this helpful2

Horrendous service from this estate agency. They take ages to arrange repairs and maintenance, and use contractors who are ridiculously overpriced. I was given a quote of £4k to fix remedial works on an EICR from their preferred supplier. This seemed excessive, so I arranged a second test, with ... Read Full Review

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We just done an exchange on ...

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5 Star Review

By : 'Maria'
Branch : Croydon, 41 - 43 Brighton Road
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : CRO

20 Dec 2021
People found this helpful0

We just done an exchange on the today and I must say Dan been real helpfully, always Ready to help even if he on his day off . And to word the end Nicola also came to the rescue and help me with some problems I have before the exchange. They both been very nice ... Read Full Review

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I am sad to write this, but ...

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1 Star Review

By : 'Mrs'
Branch : Croydon ,41 - 43 Brighton Road
Services : Letting (As a Owner)
Would you recommend ? : No
Postcode : SM2

2 Dec 2021
People found this helpful1

I am sad to write this, but they are the worst agents I have come across. My property was rented through them. I have yet to see a penny as rent. They have charged for two inventories and did not tell me that there was anything needed to be done. After renting saying various things need ... Read Full Review

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Painful ...

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1 Star Review

By : 'Kitty'
Branch : Crawley, 5 Broadwalk
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : SE15

10 Sept 2021
People found this helpful1

Painful experience. As guarantor of my daughter's student house, they practically wanted my last MRI results. Extended process of electronic signatures followed endless borderline invasive requests for personal and financial information. Shame on the agent. Shame on the ... Read Full Review

Comments (0)Was this helpful?:
Disgraceful company should ...

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1 Star Review

By : 'Kay'
Branch : Crawley, 5 Broadwalk
Services : Letting (As a Tenant)
Rent PCM : £1450
Would you recommend ? : No
Postcode : RH10

9 Jul 2021
People found this helpful2

Disgraceful company should not be operating. Never had such a bad experience with a disgusting property and staff that never resolve any issues and just pass problems about from one shop to another avoiding any resolution. I would never use this company and it has a terrible reputation for many ... Read Full Review

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1 - 20 of 5330 items

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.

Last updated at 5/12/2016, 2:36:11 AM by allAgents

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