Charles Carr

We purchased our house through Charles Carr last year, it was stressful from start to finish. First they got both our address and the sellers address wrong when contacting solicitors which lead to many documents having to be re-done. Despite having met us they got our names wrong aswell. My ... Read Full Review

I don't know why it is so hard to get a call back from this real estate agent when all I'm trying to do is book a ... Read Full Review

Would never ever use these people again made to feel unimportant as a renter never returned emails or phone calls I do actually own my own house also and would be appalled if my agent treated my tenant the way I've been ... Read Full Review

Charles Carr are quite happy to rent you a property without a functioning oven or fire alarm but will dodge any calls to remedy any and all issues no matter how dangerous they may be. As of writing, it has been 11 months with these issues. I've attempted to make two complaints now - notice ... Read Full Review

Poor communications, continuous errors, a shambles from start and still continuing after notice given and completed. Do not use at all. Staff are inadequate at their job. Also very bulshy with ... Read Full Review

We bought our home through Charles Carr. All around good experience, especially Rebekah who has been a delight to deal with! We viewed our prospective home a few times and she was always more than happy to help. On completion date when we went to get the keys, we were told they were not yet ... Read Full Review

Poor service, bad communication.Often do not reply to reasonable queries, have had to chase them up several times. They should be providing a service to the Tenant as well as the Landlord and not treat the tenant as if they are a nuisance. Took them a year to give us a Tenancy agreement, then ... Read Full Review

10 months completely wasted!!! I have never encountered such a bad customer service in my life! Three buyers, property sold 3 times, 4 surveys done, and three agents who left the agency without even telling. No communication for weeks, even months, unless I was making the phone call first! Please ... Read Full Review

Charles Carr cancelled our tenancy agreement 2 weeks before move in date, through no fault of our own. They have refused to return the full sum of deposit paid. Response to emails was poor (delayed or no response) and were rarely available to take calls. I would never use Charles Carr ... Read Full Review

Appalling service. Still waiting my deposit to be returned 6 weeks after moving out found Anna to be extremely rude by e-mail and unhelpful. She has since left and CC have ignored any emails sent over the last 2 weeks after trying to claim for unnecessary works. Regretfully will be taking action ... Read Full Review

I have been so overwhelmed by the support I have received from Louise after agreeing a sale, finding a property to purchase and completing the whole process. Louise has, on many occasions, gone over and above my expectations, yes we have had a few hiccups but she always kept in contact and helped ... Read Full Review

Superb estate agents. Cannot fault the lloyd at all. The option to have an 'open day' when selling our property was great and certainly seperates them from other estate agents. It also ensured we got a great price for our house. They have also found us our future family home, without pressuring us, ... Read Full Review

Very happy with the service ive had since i started renting from Carter Edwards they have been great and very professional they have worked hard to sort out the problems that have needed sorting out and have also kept me up to date ive been looked after by hannah who has been a great she is a real ... Read Full Review

I am very pleased with the overall service from Charles Carr, in particular Lauren because she assisted me every step of the way with the sale of my property. I'm so happy with their service that I'm currently selling 2 properties with them. They gave me excellent feedback and I felt I could ask ... Read Full Review

Alia was extremely helpful and polite when I spoke to her on the phone. As promised she sent me through information I required quickly, very ... Read Full Review

I have been renting since 2016 I having had problems but the last few months since Anna has taken over I have seen a real big difference and am really happy and looking forward to the next couple of ... Read Full Review

Many thanks to everyone at Carter Edwards Mark when selling and Lauren after we sold especially the last couple of weeks when stress levels were very high we are settled in now and very happy thank you all Brenda & John ... Read Full Review

Lauryn is a wonderful agent, excellant communications and went the extra mile for us. She is simply wonderful and huge asset to the Carter Edwards Team. I cannot recommend her ... Read Full Review

would recommend the office to sellers. efficient and friendly team. kept me informed of developments. discussed the various options when selling the ... Read Full Review

Good service - quick, with a helpful response to queries. Polite on the phone, went out of her way to help ... Read Full Review