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Castledene Sales & Lettings

5/5, 407 Reviews
98% Recommended

93% sales valuation accuracy

97% sales fee satisfaction

Contact Us
Welcome to Castledene Sales & Lettings, the current Sunday Times Northern Letting Agent of the Year 2016 � a reason we attribute to Customer Service being at the forefront of everything we do. This focus ensures our customers receive a level of service that surpasses their expectations and those of our co
mpetitors. The reason why this Service is so good ? We are unrivalled when it comes to staff development & training, meaning you can rest assured that whatever your property requirements, you are in safe hands with Castledene. Operating from 4 branches, our multi award winning Property Management & Sales company covers the entire North East of England.
Latest Reviews
Performance Statistics
ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
Sale93.00%97.00%£26,000£825,000
Review Statistics
From LandlordsFrom TenantsFrom VendorsFrom BuyersFrom Other
GoodBadGoodBadGoodBadGoodBadGoodBad
19171336260171206
Address

Castledene Sales & Lettings
19 Victoria RoadHartlepool, County Durham
TS24 7SE
01429 856565

Opening Hours
  1. Monday :
  2. Tuesday :
  3. Wednesday :
  4. Thursday :
  5. Friday :
  6. Saturday :
  7. Sunday :
  1. 09:00 - 17:00
  2. 09:00 - 17:00
  3. 09:00 - 17:00
  4. 09:00 - 17:00
  5. 09:00 - 17:00
  6. 09:00 - 12:00
  7. Closed
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Castledene Sales & Lettings Branches (View All 4)
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BRANCH ASSET
I find both Louise and Lizzie ...

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5 Star Review
UserName

UserName

By : 'Tito'
Branch : Hartlepool, 19 Victoria Road
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : SR8

17 Nov 2017
People found this helpful0

I find both Louise and Lizzie realiable and knowledgeable in the job they do for me. Hence, I am happy with service I get from ... Read Full Review


Comments on Agent Fees

The Agents; fees are reasonable and acceptable for me.

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Recently rented a property ...

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5 Star Review

By : 'Miss'
Branch : Bishop Auckland, 121 Newgate Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SR8

17 Nov 2017
People found this helpful0

Recently rented a property through Castle dene which was a big step for me moving out on my own however Caroline Ryan was there for me through every step and really gave me piece of mind ... Read Full Review


Comments on Agent Fees

Good

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Caroline is extremely helpful ...

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5 Star Review

By : 'Mick'
Branch : Bishop Auckland, 121 Newgate Street
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : DH8

17 Nov 2017
People found this helpful0

Caroline is extremely helpful and always professional. She appears to cope well under pressure and always manages to go above and beyond to satisfy requirements. Over time, we have built a very good relationship and I believe she is an asset to your company. It's a pleasure to deal with such a ... Read Full Review

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Caroline is very professional ...

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5 Star Review

By : 'Liam'
Branch : Bishop Auckland, 121 Newgate Street
Services : Letting (Property Management)
Would you recommend ? : Yes
Postcode : TS28

17 Nov 2017
People found this helpful0

Caroline is very professional , She has a great work attitude And delivers to a high standard, look forward to dealing with Caroline again ... Read Full Review

Comments (0)Was this helpful?:
I would like to leave a ...

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5 Star Review

By : 'Sarah'
Branch : Bishop Auckland, 121 Newgate Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : FY4

17 Nov 2017
People found this helpful0

I would like to leave a review for my service I have received from Castledene sales and lettings. I moved into a property this week and even from viewing stage I was very impressed. Jordan was fully aware of the property and had the answers to any of my questions My Portfolio manager is now ... Read Full Review


Comments on Agent Fees

Good

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As a contractor, there is ...

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5 Star Review

By : 'Contractor'
Branch : Bishop Auckland, 121 Newgate Street
Services : Letting (Property Management)
Would you recommend ? : Yes
Postcode : DL3

17 Nov 2017
People found this helpful0

As a contractor, there is always a worry whether I will get regular work. Caroline provides regular updates on expected work, pay details and timeframes for completion of work. I can't fault Caroline on her communication, professionalism and customer service ... Read Full Review


Comments on Agent Fees

Good

Comments (0)Was this helpful?:
I don't have a great ...

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5 Star Review

By : 'Mr'
Branch : Bishop Auckland, 121 Newgate Street
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : SR6

17 Nov 2017
People found this helpful0

I don't have a great deal to do with Caroline as she handles everything excellently but if I do have an issue I know she is just the other end of the phone and nothing is too troubling for her. When we speak from time to time her customer service is always outstanding. ... Read Full Review

Comments (0)Was this helpful?:
I have been working with Phil ...

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5 Star Review

By : 'Carol'
Branch : Bishop Auckland, 121 Newgate Street
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : FY4

17 Nov 2017
People found this helpful0

I have been working with Phil for the last few years and only very recently Caroline. You can really tell they are both a good team and communicate with each other as no matter who answers the phone they are both aware of ... Read Full Review


Comments on Agent Fees

The fees are good

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Caroline has been a pleasure ...

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5 Star Review

By : 'Karen'
Branch : Bishop Auckland, 121 Newgate Street
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : SR8

17 Nov 2017
People found this helpful0

Caroline has been a pleasure to work with and is always happy to help no matter how big or small my problem is. She is one of the most pleasant and helpful young ladies I have ever met, highly recommend working with her as she is an asset to your ... Read Full Review


Comments on Agent Fees

Good

Comments (0)Was this helpful?:
Had a brilliant straight ...

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5 Star Review

By : 'Rach'
Branch : Bishop Auckland, 121 Newgate Street
Services : Letting (As a Tenant)
Rent PCM : £440
Would you recommend ? : Yes
Postcode : DH6

17 Nov 2017
People found this helpful0

Had a brilliant straight forward experience with caroline, thanks again for all your help. Defo reccomend castle dene for all kinds of housing ... Read Full Review


Comments on Agent Fees

Good

Comments (0)Was this helpful?:
I have been a contractor with ...

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5 Star Review

By : 'Steven'
Branch : Bishop Auckland, 121 Newgate Street
Services : Letting (Property Management)
Would you recommend ? : Yes
Postcode : TS27

17 Nov 2017
People found this helpful0

I have been a contractor with Castledene for the last couple of weeks. I was very nervous as I have just started Self Employed and I have to say I have no concerns at the moment. I get a steady pace of work and I have a good relationship with Caroline. If I have too much il let her know and if ... Read Full Review


Comments on Agent Fees

Good

Comments (0)Was this helpful?:
Dealt with Caroline ...

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5 Star Review

By : 'Rebecca'
Branch : Bishop Auckland, 121 Newgate Street
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : DL14

17 Nov 2017
People found this helpful0

Dealt with Caroline throughout my experience with Castledene and I have found her to be professional and pleasant. Always keeps me up to date with any changes and is never too busy to help if I have any queries. Would recommend her to ... Read Full Review

Comments (0)Was this helpful?:
Caroline is a professional ...

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5 Star Review

By : 'Mrs'
Branch : Bishop Auckland, 121 Newgate Street
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : SR8

17 Nov 2017
People found this helpful0

Caroline is a professional and friendly agent with whom I have built up a great rapport with. Her manner and service over the phone is exceptional, she is always willing to go the extra mile for her clients. Any questions I have, I directly contact Caroline with confidence. Her professional and ... Read Full Review


Comments on Agent Fees

Good

Comments (0)Was this helpful?:
I have dealt with Caroline ...

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5 Star Review

By : 'Mrs'
Branch : Bishop Auckland, 121 Newgate Street
Services : Letting (As a Owner)
Rent PCM : £475
Would you recommend ? : Yes
Postcode : DL14

17 Nov 2017
People found this helpful1

I have dealt with Caroline for several months now during a particularly stressful time having found myself with a vacant property left in a poor state. Caroline's customer service and professionalism has been outstanding, she gave me every faith that she was doing everything she could to ... Read Full Review


Comments on Agent Fees

Good

Comments (0)Was this helpful?:
Amazing service Always ...

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5 Star Review

By : 'Miss'
Branch : Bishop Auckland, 121 Newgate Street
Services : Letting (As a Owner)
Rent PCM : £400
Would you recommend ? : Yes
Postcode : SR7

16 Nov 2017
People found this helpful0

Amazing service Always recommend Castledene to everyone, Caroline is my only point of contact and has been for the last few years. Fountain of knowledge and always has the answers to any ... Read Full Review


Comments on Agent Fees

Good

Comments (0)Was this helpful?:
I have a couple of houses ...

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4 Star Review
UserName

By : 'Ray'
Branch : Easington, Easington Business Centre, Seaside Lane
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : SR8

16 Nov 2017
People found this helpful0

I have a couple of houses from our portfolio managed by Castledene. If I have had any issues regardless of which branch I am dealing with I know Georgia will sort it. I hope the MD of Castledene reads my review and aim to get other branches up to the level of service Georgia's branch ... Read Full Review


Comments on Agent Fees

The fees are market rates, i would consider moving some of my other houses if there was a more attractive discount

Comments (0)Was this helpful?:
Louise and Lizzie are very ...

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5 Star Review
UserName

UserName

By : 'John'
Branch : Hartlepool, 19 Victoria Road
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : TS24

16 Nov 2017
People found this helpful0

Louise and Lizzie are very professional , always respond promptly to any queries and we are very pleased with the how they have been looking after our house in ... Read Full Review


Comments on Agent Fees

Competitive

Comments (0)Was this helpful?:
Caroline is always very ...

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5 Star Review

By : 'Mr'
Branch : Bishop Auckland, 121 Newgate Street
Services : Letting (As a Owner)
Sold price : £150000
Would you recommend ? : Yes
Postcode : DL14

16 Nov 2017
People found this helpful0

Caroline is always very professional and takes pride in her work, this portrays on a daily basis. In the time frame that I have worked with her I have found her to be very helpful with a polite and positive attitude, with nothing being too much trouble. She has dealt with past issues in a swift ... Read Full Review


Comments on Agent Fees

Fair

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Castledene have been a ...

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5 Star Review
UserName

By : 'Karl'
Branch : Hartlepool, 19 Victoria Road
Services : Letting (As a Tenant)
Rent PCM : £295
Would you recommend ? : Yes
Postcode : TS26

16 Nov 2017
People found this helpful0

Castledene have been a pleasure to deal with right from the start. A viewing on our requested property was arranged in good time, and the application process that followed was simple and well communicated. Leslie attended the viewing to show us around the property and was both polite and pleasant ... Read Full Review


Comments on Agent Fees

Fees are reasonable. Not the cheapest, but also far from the most expensive. The customer service received and swift processing of information is worth the fee I paid.

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My portfolio has been handled ...

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5 Star Review
UserName

By : 'Khaleel'
Branch : Easington, Easington Business Centre, Seaside Lane
Services : Letting (As a Owner)
Rent PCM : £370
Would you recommend ? : Yes
Postcode : TS29

16 Nov 2017
People found this helpful0

My portfolio has been handled by Georgia for the past year I believe I had problems with one of the properties where a builder let me down very badly. Georgia tried very hard to find suitable builders for me but in the end I came from London to do the work myself. I had many questions which she was ... Read Full Review


Comments on Agent Fees

Very good, as they do listen to my concerns.

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1 - 20 of 407 items

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.

Last updated at 3/31/2017, 5:01:33 AM by allAgents

Awards won by Castledene Sales & Lettings

Regional Awards Won by Castledene Sales & Lettings

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