The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

5/5, 407 Reviews
98% Recommended
93% sales valuation accuracy
97% sales fee satisfaction
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 93.00% | 97.00% | £26,000 | £825,000 |
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 191 | 7 | 133 | 6 | 26 | 0 | 17 | 1 | 20 | 6 |
Castledene Sales & Lettings
19 Victoria Road, Hartlepool, County Durham
TS24 7SE
01429 856565






By : 'Tito'
Branch : Hartlepool, 19 Victoria Road
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : SR8
I find both Louise and Lizzie realiable and knowledgeable in the job they do for me. Hence, I am happy with service I get from ... Read Full Review
The Agents; fees are reasonable and acceptable for me.
By : 'Miss'
Branch : Bishop Auckland, 121 Newgate Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SR8
Recently rented a property through Castle dene which was a big step for me moving out on my own however Caroline Ryan was there for me through every step and really gave me piece of mind ... Read Full Review
Good
By : 'Mick'
Branch : Bishop Auckland, 121 Newgate Street
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : DH8
Caroline is extremely helpful and always professional. She appears to cope well under pressure and always manages to go above and beyond to satisfy requirements. Over time, we have built a very good relationship and I believe she is an asset to your company. It's a pleasure to deal with such a ... Read Full Review
By : 'Liam'
Branch : Bishop Auckland, 121 Newgate Street
Services : Letting (Property Management)
Would you recommend ? : Yes
Postcode : TS28
Caroline is very professional , She has a great work attitude And delivers to a high standard, look forward to dealing with Caroline again ... Read Full Review
By : 'Sarah'
Branch : Bishop Auckland, 121 Newgate Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : FY4
I would like to leave a review for my service I have received from Castledene sales and lettings. I moved into a property this week and even from viewing stage I was very impressed. Jordan was fully aware of the property and had the answers to any of my questions My Portfolio manager is now ... Read Full Review
Good
By : 'Contractor'
Branch : Bishop Auckland, 121 Newgate Street
Services : Letting (Property Management)
Would you recommend ? : Yes
Postcode : DL3
As a contractor, there is always a worry whether I will get regular work. Caroline provides regular updates on expected work, pay details and timeframes for completion of work. I can't fault Caroline on her communication, professionalism and customer service ... Read Full Review
Good
By : 'Mr'
Branch : Bishop Auckland, 121 Newgate Street
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : SR6
I don't have a great deal to do with Caroline as she handles everything excellently but if I do have an issue I know she is just the other end of the phone and nothing is too troubling for her. When we speak from time to time her customer service is always outstanding. ... Read Full Review
By : 'Carol'
Branch : Bishop Auckland, 121 Newgate Street
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : FY4
I have been working with Phil for the last few years and only very recently Caroline. You can really tell they are both a good team and communicate with each other as no matter who answers the phone they are both aware of ... Read Full Review
The fees are good
By : 'Karen'
Branch : Bishop Auckland, 121 Newgate Street
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : SR8
Caroline has been a pleasure to work with and is always happy to help no matter how big or small my problem is. She is one of the most pleasant and helpful young ladies I have ever met, highly recommend working with her as she is an asset to your ... Read Full Review
Good
By : 'Rach'
Branch : Bishop Auckland, 121 Newgate Street
Services : Letting (As a Tenant)
Rent PCM : £440
Would you recommend ? : Yes
Postcode : DH6
Had a brilliant straight forward experience with caroline, thanks again for all your help. Defo reccomend castle dene for all kinds of housing ... Read Full Review
Good
By : 'Steven'
Branch : Bishop Auckland, 121 Newgate Street
Services : Letting (Property Management)
Would you recommend ? : Yes
Postcode : TS27
I have been a contractor with Castledene for the last couple of weeks. I was very nervous as I have just started Self Employed and I have to say I have no concerns at the moment. I get a steady pace of work and I have a good relationship with Caroline. If I have too much il let her know and if ... Read Full Review
Good
By : 'Rebecca'
Branch : Bishop Auckland, 121 Newgate Street
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : DL14
Dealt with Caroline throughout my experience with Castledene and I have found her to be professional and pleasant. Always keeps me up to date with any changes and is never too busy to help if I have any queries. Would recommend her to ... Read Full Review
By : 'Mrs'
Branch : Bishop Auckland, 121 Newgate Street
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : SR8
Caroline is a professional and friendly agent with whom I have built up a great rapport with. Her manner and service over the phone is exceptional, she is always willing to go the extra mile for her clients. Any questions I have, I directly contact Caroline with confidence. Her professional and ... Read Full Review
Good
By : 'Mrs'
Branch : Bishop Auckland, 121 Newgate Street
Services : Letting (As a Owner)
Rent PCM : £475
Would you recommend ? : Yes
Postcode : DL14
I have dealt with Caroline for several months now during a particularly stressful time having found myself with a vacant property left in a poor state. Caroline's customer service and professionalism has been outstanding, she gave me every faith that she was doing everything she could to ... Read Full Review
Good
By : 'Miss'
Branch : Bishop Auckland, 121 Newgate Street
Services : Letting (As a Owner)
Rent PCM : £400
Would you recommend ? : Yes
Postcode : SR7
Amazing service Always recommend Castledene to everyone, Caroline is my only point of contact and has been for the last few years. Fountain of knowledge and always has the answers to any ... Read Full Review
Good

By : 'Ray'
Branch : Easington, Easington Business Centre, Seaside Lane
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : SR8
I have a couple of houses from our portfolio managed by Castledene. If I have had any issues regardless of which branch I am dealing with I know Georgia will sort it. I hope the MD of Castledene reads my review and aim to get other branches up to the level of service Georgia's branch ... Read Full Review
The fees are market rates, i would consider moving some of my other houses if there was a more attractive discount


By : 'John'
Branch : Hartlepool, 19 Victoria Road
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : TS24
Louise and Lizzie are very professional , always respond promptly to any queries and we are very pleased with the how they have been looking after our house in ... Read Full Review
Competitive
By : 'Mr'
Branch : Bishop Auckland, 121 Newgate Street
Services : Letting (As a Owner)
Sold price : £150000
Would you recommend ? : Yes
Postcode : DL14
Caroline is always very professional and takes pride in her work, this portrays on a daily basis. In the time frame that I have worked with her I have found her to be very helpful with a polite and positive attitude, with nothing being too much trouble. She has dealt with past issues in a swift ... Read Full Review
Fair

By : 'Karl'
Branch : Hartlepool, 19 Victoria Road
Services : Letting (As a Tenant)
Rent PCM : £295
Would you recommend ? : Yes
Postcode : TS26
Castledene have been a pleasure to deal with right from the start. A viewing on our requested property was arranged in good time, and the application process that followed was simple and well communicated. Leslie attended the viewing to show us around the property and was both polite and pleasant ... Read Full Review
Fees are reasonable. Not the cheapest, but also far from the most expensive. The customer service received and swift processing of information is worth the fee I paid.

By : 'Khaleel'
Branch : Easington, Easington Business Centre, Seaside Lane
Services : Letting (As a Owner)
Rent PCM : £370
Would you recommend ? : Yes
Postcode : TS29
My portfolio has been handled by Georgia for the past year I believe I had problems with one of the properties where a builder let me down very badly. Georgia tried very hard to find suitable builders for me but in the end I came from London to do the work myself. I had many questions which she was ... Read Full Review
Very good, as they do listen to my concerns.
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Last updated at 3/31/2017, 5:01:33 AM by allAgents