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Brook Independent Estate Agents
2.7/5, 3 Reviews
50% Recommended
0% letting valuation accuracy
50% letting fee satisfaction
Established for more than 10 years, Brook Independent Estate Agents have gained the trust of both vendor and purchaser. This has been demonstrated to us by the number of clients who come back to us for their next move.
The UK's largest customer review website for the property industry.
Brook Independent Estate Agents
33 Middle Road,SO31 7GHCertified Customer Experience
Report Summary
Report generated on (13 August 2025 @ 17:47:17)
Customer Experience
Awards Won
Recent Customer Reviews From
Clients Of This Agent
 Frustreated on 10th Oct 20171 Star Review As a handicapped pensioner, I would have hoped for some co-operation from the agency to avoid a whole week's pension (£120) being deducted from my deposit over a minor item (de-scaling) which, had I been aware, would have taken care of for about £3 of descalant. But they just went ahead and called in someone to do it and there was no opportunity for me to attend to it. Extremely disappointing treatment of a 70yr old with handicap. I cannot recommend - unfortunately.
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MCollett on 28th Jan 20155 Star Review As a first time seller I was very cautious choosing an agent to sell my property. I chose Brook after weighing up my options, and I am so glad I did. The staff were very professional and friendly and were not what I would consider 'typical' estate agents. The service I received from start to finish was first class, all viewings were accompanied by them, and once sold I was regularly updated with how things were going. Having had such an experience with such a friendly Agency I would not consider using anyone other than Brook in the future
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What on 10th Feb 20092 Star Review Good at finding us a property, prompt, intelligent and courteous. But when the seller failed to produce a necessary building certificate for an extension, they hounded us, not them, with attempts to close the sale of "the deal will fall through if you keep chasing". Thanks!
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 0% | 50.00% | £0 | £0 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 0 | 0 | 0 | 1 | 1 | 0 | 0 | 0 | 0 | 1 |
Address
Brook Independent Estate Agents
33 Middle Road, Southampton, Hampshire
SO31 7GH
01489 885500
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- Closed
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Brook Independent Estate Agents Branches (View All 2)
As a handicapped pensioner, I ...
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1 Star Review
By : 'Frustreated'
Branch : Southampton, 33 Middle Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SO31
11 Oct 2017
People found this helpful3
As a handicapped pensioner, I would have hoped for some co-operation from the agency to avoid a whole week's pension (£120) being deducted from my deposit over a minor item (de-scaling) which, had I been aware, would have taken care of for about £3 of descalant. But they just went ... Read Full Review
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Frustreated said about Brook Independent Estate Agents
Services : Letting( As a Tenant )Date: 10th Oct 2017
As a handicapped pensioner, I would have hoped for some co-operation from the agency to avoid a whole week's pension (£120) being deducted from my deposit over a minor item (de-scaling) which, had I been aware, would have taken care of for about £3 of descalant. But they just went ahead and called in someone to do it and there was no opportunity for me to attend to it. Extremely disappointing treatment of a 70yr old with handicap. I cannot recommend - unfortunately.
The UK's Largest Customer Review Website for the Property Industry
As a first time seller I was ...
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5 Star Review
By : 'MCollett'
Branch : Southampton, 33 Middle Road
Services : Sales( As a Vendor )
Sold price : £120000
Would you recommend ? : Yes
Postcode : SO19
28 Jan 2015
People found this helpful1
As a first time seller I was very cautious choosing an agent to sell my property. I chose Brook after weighing up my options, and I am so glad I did. The staff were very professional and friendly and were not what I would consider 'typical' estate agents. The service I received from start to finish ... Read Full Review
Comments on Agent Fees
Brook were great value for money and i was not stuck in a long contract
Comments (0)Was this helpful?:
MCollett said about Brook Independent Estate Agents
Services : Sales( As a Vendor )Date: 28th Jan 2015
As a first time seller I was very cautious choosing an agent to sell my property. I chose Brook after weighing up my options, and I am so glad I did. The staff were very professional and friendly and were not what I would consider 'typical' estate agents. The service I received from start to finish was first class, all viewings were accompanied by them, and once sold I was regularly updated with how things were going. Having had such an experience with such a friendly Agency I would not consider using anyone other than Brook in the future
The UK's Largest Customer Review Website for the Property Industry
Good at finding us a ...
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2 Star Review
By : 'What'
Branch : Southampton ,33 Middle Road
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
10 Feb 2009
People found this helpful0
Good at finding us a property, prompt, intelligent and courteous. But when the seller failed to produce a necessary building certificate for an extension, they hounded us, not them, with attempts to close the sale of "the deal will fall through if you keep chasing". ... Read Full Review
Comments (0)Was this helpful?:
What do you expect from a trade? said about Brook Independent Estate Agents
Services : Sales( Prospective Vendor/Buyer )Date: 10th Feb 2009
Good at finding us a property, prompt, intelligent and courteous. But when the seller failed to produce a necessary building certificate for an extension, they hounded us, not them, with attempts to close the sale of "the deal will fall through if you keep chasing". Thanks!
The UK's Largest Customer Review Website for the Property Industry
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
