The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

4.7/5, 208 Reviews
92% Recommended
100% sales valuation accuracy
100% letting valuation accuracy
96% sales fee satisfaction
96% letting fee satisfaction
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 96% | £145,000 | £825,000 |
| Lettings | 100% | 96% | £525 | £1,700 |
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 26 | 1 | 75 | 10 | 49 | 1 | 38 | 0 | 4 | 4 |
Brices Sales and Lettings
30c Western Road, Hove, East Sussex
BN3 1AF
01273 323000








By : 'Ben'
Branch : Brighton and Hove, 30c Western Road
Services : Letting (As a Tenant)
Rent PCM : £1050
Would you recommend ? : Yes
Postcode : BN3
I have been renting in the UK and around the world for over 20 years. The team at Brices are far and away the finest agents I have ever had the pleasure to deal with. Lightning fast results finding a property coupled with truly caring personal service puts them head and shoulders above the ... Read Full Review

By : 'Jane'
Branch : Brighton and Hove, 30c Western Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : BN3
Louise and her staff have a very firm grasp of their customers' needs and I cannot thank her and her team enough for their impeccable service. From the very first day I walked into their office 7 years ago, when I rented my first property with them (I'm now on my second), I have not once been ... Read Full Review


By : 'Agata'
Branch : Brighton and Hove, 30c Western Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : BN3
Brices have been my agent for 6 months now and as a very "pedantic" tenant I must say I cannot complain! Jason was initially my contact who was great fun on viewings and Ellie has been my property Manager and contact from the day I signed on the dotted line. Living just up the road from ... Read Full Review
By : Ellie Koutsouris
23 May 2014Agata - What a truly wonderful review. Thank you for taking the time to write such kind words! It has been no trouble whatsoever helping you move and settle into your new home and we love having you...


By : 'Michael'
Branch : Brighton and Hove, 30c Western Road
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : BN1
After renting out my property in Birghton, and having it managed by Brices, I then later decided to sell. Using Brices for this service was quick and efficient. I would whole-heartedly recommend using Brices for rental or sales. Their sincere appraoch is ... Read Full Review
By : Louise Brice
22 May 2014Michael...thank you for your comments! A great landlord and equally fabulous...
By : 'Smith'
Branch : Brighton and Hove, 30c Western Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : BN3
After scrolling through the rest of the reviews on this website it has become clear to me that Brices value the landlords and prospective buyers of their properties more than any of their tenants. Initially the condescending manner in which some of their staff dealt with me was nothing more than ... Read Full Review
Some respect would have been nice.
By : Louise Brice
22 May 2014Dear Mr/Mrs/Ms Smith...I am very sorry and sad to read your review and would like to have the opportunity to find out what exactly happened as we have had no complaints, reports of unconfirmed...
By : 'Sarah'
Branch : Brighton and Hove, 30c Western Road
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : BN41
Brices' advice, help and professionalism in the management and sale of our property was invaluable. As property managers Brices have been exceptionally committed and supportive of us and our ... Read Full Review
By : Louise Brice
22 May 2014Andrew and Sarah...thank you for your kind words - we are really going to miss you guys - one of our kindest and understanding landlords! Enjoy your...
By : 'Mark'
Branch : Brighton and Hove, 30c Western Road
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : BN1
I have been involved in many property transactions over the years, but I have never experienced an agent add so much value as Shanade did on this purchase. There were complexities from the outset that she helped unravel calmly and professionally. Again in the latter stages when issues emerged she ... Read Full Review
By : Shanade McCLelland
8 May 2014Hi Mark Thank you for such a lovely review! You were an absolute pleasure to deal with and I wish you all the best with the flat! Please feel free to call me if you need anything in the...
By : 'Another'
Branch : Brighton and Hove, 30c Western Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : BN3
As a tenant I have been renting for over 20 years and this is truly the worst experience I have ever had with a lettings agency. Like one of the reviewers below when I complained I was called a 'bully' which is really not pleasant. My new agency is like a breath of fresh air, unlike Brices ... Read Full Review
Better Customer service, more care for me as a tenant
By : Louise Brice
6 May 2014I am very sorry to read your review as Director of Brices and would like to invite you to contact me with further details of your experience so I can take the appropriate action with my staff and/or...
By : 'MissBrunswick'
Branch : Brighton and Hove, 30c Western Road
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : BN3
Brice's specialise in the Hove area and as a property owner in that area, they were the obvious choice out of many chain agencies which are also there. They really know the area well and have an in depth knowledge of the market there and are able to give unique information and insights to those ... Read Full Review
By : 'Terry'
Branch : Brighton and Hove, 30c Western Road
Services : Letting (Property Management)
Would you recommend ? : Yes
Postcode : BN3
I have had the pleasure of dealing with Brice's for the last 12 years. At all times I found them courteous, knowledgeable and efficient both when buying property for myself as well as buying a property as an investment. As a newcomer to the buy to let market I am delighted with their property ... Read Full Review


By : 'Claire'
Branch : Brighton and Hove, 30c Western Road
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : BN3
I don't think you ever know you have a good letting agent until you have challenges with your flat or tenant. Brice's have supported us through both. Louise and her team have been constantly professional in providing up to date advice on all manner of issues. When the whole building had a gas ... Read Full Review

By : 'Chris'
Branch : Brighton and Hove, 30c Western Road
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : BN1
I have 2 properties as a Landlord with Brices, the overall service experience from Elle is first class, she always goes the extra mile to make sure the correct Tenant is secured and are vatted correctly and are made content during their period of tenancy. Pro-actve in keeping me advised of any ... Read Full Review

By : 'Mikey's'
Branch : Brighton and Hove, 30c Western Road
Services : Letting (Property Management)
Would you recommend ? : Yes
Postcode : BN3
I purchased a property through Brices as a buy to let investment. I found all the staff friendly, helpful and very professional at all times, so much so that I chose them to manage the rental of my property. In the last two years I have received excellent service and advice from them in all aspects ... Read Full Review
By : 'Richard'
Branch : Brighton and Hove, 30c Western Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : BN3
I started renting through Brices 3 months ago. Everything was explained really well in advance and they even helped me arrange removals from my old property. The service since has been exceptional and I never feel like an inconvenience when I call with queries in respect of my new property. It ... Read Full Review
By : Louise Brice
27 Feb 2014Thank you Richard! You are a super tenant - we don't want you to go anywhere else...
By : 'IGD'
Branch : Brighton and Hove, 30c Western Road
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : BN3
I have two properties rented out through Brices and am very satisfied with the all the staff I deal with. They have made my life as a landord much easier as all the small problems are dealt with quickly and effectively which is good for me and the tenanat, any larger issues are brought to my ... Read Full Review
By : Louise Brice
27 Feb 2014Many thanks for your comments. A super...


By : 'Michael'
Branch : Brighton and Hove, 30c Western Road
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : BN3
To all out there: In short you cannot go wrong with Brice's! I have a number of properties around the country and in Hove I have now used Brice's for about four years now and can not fault them on both letting and sales! What I look for in a letting agent is someone that will actually ... Read Full Review
By : Louise Brice
27 Feb 2014Michael...A pleasure to deal with as a landlord and vendor! Thank you for your kind comments and looking forward to a successful completion of your sale! ...
By : 'UnhappyExTenant'
Branch : Brighton and Hove, 30c Western Road
Services : Letting (As a Owner)
Would you recommend ? : No
Postcode : BN3
Absolutely ABYSMAL service from this company. The reviews online speak volumes. Horrendous experience as a tenant and most defiantly never a company to rent through. -They NEVER return calls on time. -You constantly have to chase issues -Staff When you call are always unavailable -Don't ... Read Full Review
Worst agency in Hove.
By : Louise Brice
20 Feb 2014Dear ExTenant ... I am very concerned to read your review. I am a perfectionist with my staff and customer service and if you have experienced anything other than a five star service from my...
By : 'Happytenant2014'
Branch : Brighton and Hove, 30c Western Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : BN2
I have rented through Brices in the past and have recently come back to them to secure a new property in the Hove area. I never had any problems when I was a tenant previously and felt comfortable coming back to them as have had bad experiences with other letting agents. I find the staff really ... Read Full Review
By : 'dominiqueindie'
Branch : Brighton and Hove, 30c Western Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : BN3
Seriously awful estate agents - the worst ones I have ever dealt with. Do not, do not use them. Not only are they quick to shirk off any responsibility - they are also extremely rude and incredibly defensive. Instead of being apologetic for their short-comings/misunderstandings near the end of ... Read Full Review
It\'s hard to say what they could have done, because the nature of our interaction was so awful. I think they should all go to customer service lessons and realise that actually, to be a lettings agent, you should be friendly and accommodating. You are offering a service. They should probably go to counselling as well - the anger was so strong it was like it was pulsating off the phone!
By : Louise Brice
27 Jan 2014Dominique, I was obviously concerned to read your review and I planned to do a full investigation into what happened to put things right but I have been through all tenancies for the past 5 years and ...
By : 'geogen'
Branch : Brighton and Hove, 30c Western Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : BN3
I found a flat through this agency and arrange viewing. Came there but agent, who arrived later, said me that property is gone. What is the attitude? I could save at least 35 minutes not coming there. Thanks god i am living round the corner. Terrible attitude. Always double check with this agency ... Read Full Review
By : Louise Brice
24 Jan 2014Dear Geogen. I was disappointed to read your review and welcome the opportunity to discuss this with you as I need more information to work out exactly what happened. From what you have written it...
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Should you be dissatisfied with our service please contact our Office Manager Ellie Koutsouris in writing at ellie@brices.co.uk.
Last updated at 9/1/2016, 3:00:37 AM by allAgents