Brand Vaughan

Jenna and the team are very professional, helpful and provide an excellent service. I've always received the kind of tenants I'm looking for with very few issues. The team are very experienced when suggesting the market ... Read Full Review

A very proactive and professional management service with all the latest rules and regs in hand and a good calibre of ... Read Full Review

As a tenant I have nothing but praise for the brand vaughan team. I have had a very challenging few months paying rent with covid and being furloughed. The staff were very understanding and I’m now back on track. They are empathetic and courteous and I am very happy to recommend ... Read Full Review

As a long term landlord and business leader , I believe in providing feedback on business services. I would like to provide thanks to Jenna Miles for her prompt response in dealing with the intial conversations and tenant finding. Jenna was customer focused , proactive and demonstrated ... Read Full Review

Consistent good service received by the team at Brand Vaughan, who are always very professional. Jenna was helpful and ... Read Full Review

As a tenant I have nothing but praise for the brand vaughan team. I have had a very challenging few months paying rent with covid and being furloughed. The staff were very understanding and I'm now back on track. They are empathetic and courteous and I am very happy to recommend ... Read Full Review

Brand Vaughan lettings have been helpful and efficient in all my dealings with them. I would certainly recommend them to ... Read Full Review

Extremely professional, I would recommend them for a prompt and efficient service and I found the staff very knowledgeable and ... Read Full Review

DO NOT RENT FROM THESE PEOPLE. We have had countless terrible experiences with this letting agent whilst only being on a short term 8 month tenancy contract. They let random contractors let themselves into the property on several occasions which is illegal. And when we complained about it we got ... Read Full Review

Complained about men letting themselves into the house without any sort of warning and they said it was normal. Absolutely no communication between workers. Increased the rent by £755 after a year of being there and told us we needed to find replacement tenants 5 months in advance and gave us a 2 ... Read Full Review

Beyond useless! Poor communication throughout the lettings process and just abysmal at finding suitable and reliable tenants. The main priority would appear to get anyone in, regardless how their references stack up, and get you on their books. I've now last eight months rent (and counting) ... Read Full Review

As a guarentor for a tenant I have been extremely disappointed. Brand Vaughan do not communicate in a timely manner, emails go unanswered and matters that should be brought to my attention are not. When my son first tried to move in to the property he was given keys that didn't fit the ... Read Full Review

Absolute shambles of an agency and property manager. As a young student, I have been treated with no respect or dignity, with deliberately slow and meaningless replies. AVOID THIS AGENCY AT ALL COSTS. They see tenants as money and not human ... Read Full Review

TERRIBLE MANAGEMENT They don’t act on reported issues raised one year ago! We are tired to have to repeat ourselves over and over again and hear back from them saying they are handling our issues the correct ... Read Full Review

They cancelled viewings multiple times last minute. I then called and listed a few properties I was interested in, they said they would get back to me multiple times and never did. Bad customer ... Read Full Review

Bought and sold a property through their Kemp Town branch in challenging circumstances amidst the pandemic. Michael, Felix, Timothy and the rest of the team were faultless throughout. Always available, helpful, communicative and endlessly patient in dealing with all our enquiries and requests, ... Read Full Review

I was trying to buy a house which was being sold through them. The communication was awful. The agent never answered the phone or called me back. He failed to let me know there were other offers until the last moment and I feel this resulted in me losing the house. I found them to be unprofessional ... Read Full Review

I was interested in renting a property in kemptown and Brand Vaughn took a sizeable holding fee (many hundreds of pounds.) The company they use to do a credit search ask for incredible amounts of personal and family information and will not take responsibility for how that data is kept. On learning ... Read Full Review

New tenants were found exceptionally quickly, thank you Brand Vaughan. Unfortunately lack of communication between different teams seemed apparent, though difficult under Covid ... Read Full Review

I will never use this company again. During the tenancy there was a couple of occasions that needed someone to come and repair things. It was a constant game of chasing them to get updates. We were left with no washing machine for over a week. Then when it came to asking for a change of tenant ... Read Full Review