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2.3/5, 8 Reviews
38% Recommended
100% letting valuation accuracy
99% letting fee satisfaction
Report generated on (27 July 2025 @ 23:06:49)
![]() Garsham Robertson on 19th Sep 2024 2 Star Review Been a landlord with them for almost 3 years, overall feeling?.... very underwhelmed.
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![]() Scheppe on 3rd Sep 2015 1 Star Review Horrible experience first off when the fridge broke that came with the property and we requested it be fixed or replaced due to the fact I was pregnant and was afraid of consuming spoiled food baseless took it upon themselves to let the landlords know that we can get a fridge from FMO. So I had to let them know that's my entitlement to decide to use and not for them to decide to let the landlords know what we as military get and don't get. When it came to check out we ended up doing it 3 weeks before we left the country we had been told 5 business days for the landlords to decide an amount of money to be taken from our deposit since they would be needing to get a quote....... By day 5 we nothing , by day 7 we had nothing I called to let them know that i was on to them I'm sure they where waiting for us to leave the country so we couldn't contest to whatever number they had been making up. The day before we left they got a figure. 550gbp there was no invoice saying how they came to this amount only the closing record with all the issues that had been spotted a couple including a couple of tiny nail holes, a couple of grubby spots on blindes and slight scuffing on the walls. After getting base housing involved and as well as telling them we had hired the cleaning done so they would come clean what was missed for free as well as stating we wanted to get a quote done they continued to put us off after an entire month we finally got an so called invoice with only the amount stated no listed for individual things being done and cost for time involved. We felt that 150gbp was more than fair the landlords said no so we said 100gbp. DPS stated that nail holes are normal if the landlords have pictures up assume tenants will as well. Baskets says on the final check out sheet slight scuffing normal, and the blinds had been grubby bc they had not been replaced since two previous tenants so you can't have us pay for someone else's damage. Baseless is there to benefit the landlords they step in and say you are trying to charge for things that go against our guidelines or even give tenants the chance to make the most of their deposits they should be ashamed for taking advantage of people that feel like there is nothing they can do because they won't be there dodgy! The military community should put them out of business! As you can see they have no place to post bc all the feedback would say they are shit ! We only ended up giving the 100gbp fight that shit till the end it will pay off
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![]() annak on 26th Feb 2015 5 Star Review They have a new manager who is very good responsive and really understands. The old one was terrible. Cher responds qickly and the old baselets is no more. Pleasure to have as an agent
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![]() UnionJack2011 on 11th May 2014 1 Star Review This agency is not the best one in the area. Throughout my tenancy I asked for repairs (oven which was looked at twice, but never fixed, big burn marks from previous tenant), did not know what the air filters were until I came close to leaving, and permission to have a couple small animals. Easy, low threat caged creatures, but they would never get back with an answer. When it came to questions about the house itself, they were very rude. However, in person they were ok and not bad to deal with and most were quite pleasant. Although a third party, do not expect to get all of your deposit back no matter how well you took care of your home. I was told by inspectors basic wear and tear was visible, but still the house was in amazing shape. Civilian and military should stay away from this company.
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![]() honhgd on 3rd Mar 2014 5 Star Review I arrived at rafl last month and ccontacted baselets. I was looking for a home that woild accept pets. The agent melissa showed me some nice homes and knew a lot sbout the area the proceedures and explained all proceesses. Im now in my home and have has 2 issues but these were handled quickly. I agree the lady lisa can be very rude as she was to me about my deposit but the beck row personell are very friendly. Overall excellent
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Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
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Letting | 100% | 99.00% | £1,150 | £2,600 |
From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
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0 | 1 | 3 | 4 | 0 | 0 | 0 | 0 | 0 | 0 |
By : 'Garsham'
Branch : Lakenheath, 5 Shopping Centre Earls Field
Services : Letting( As a Owner )
Rent PCM : £1250
Would you recommend ? : No
Postcode : IP28
Been a landlord with them for almost 3 years, overall feeling?.... very underwhelmed. The staff who are out doing the job are very pleasant and easy to deal with but it seems there is a disconnect with management, who hide behind processes. My tenant left my property in a disgustingly filthy ... Read Full Review
By : 'Scheppe'
Branch : Lakenheath, 5 Shopping Centre Earls Field
Services : Letting( As a Tenant )
Rent PCM : £2600
Would you recommend ? : Yes
Postcode : IP28
Horrible experience first off when the fridge broke that came with the property and we requested it be fixed or replaced due to the fact I was pregnant and was afraid of consuming spoiled food baseless took it upon themselves to let the landlords know that we can get a fridge from FMO. So I had to ... Read Full Review
cher
By : 'annak'
Branch : Lakenheath, 5 Shopping Centre Earls Field
Services : Letting( As a Tenant )
Rent PCM : £1150
Would you recommend ? : Yes
Postcode : IP27
They have a new manager who is very good responsive and really understands. The old one was terrible. Cher responds qickly and the old baselets is no more. Pleasure to have as an ... Read Full Review
By : 'UnionJack2011'
Branch : Lakenheath, 5 Shopping Centre Earls Field
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : IP2
This agency is not the best one in the area. Throughout my tenancy I asked for repairs (oven which was looked at twice, but never fixed, big burn marks from previous tenant), did not know what the air filters were until I came close to leaving, and permission to have a couple small animals. Easy, ... Read Full Review
melissa
By : 'honhgd'
Branch : Lakenheath, 5 Shopping Centre Earls Field
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : IP27
I arrived at rafl last month and ccontacted baselets. I was looking for a home that woild accept pets. The agent melissa showed me some nice homes and knew a lot sbout the area the proceedures and explained all proceesses. Im now in my home and have has 2 issues but these were handled quickly. I ... Read Full Review
By : 'Military'
Branch : Lakenheath, 5 Shopping Centre Earls Field
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : IP2
These agents seem to be swindlers they try to get as much money from military as possible they try to work the dps system to their advantage, and help you rarely throughout your tenancy, then they harass you with quarterly inspections the worst of it is that they feel normal wear and tear are ... Read Full Review
so trying to prolong or keep good tenants deposits or prolonging there dps return
Lisa
By : 'Upset'
Branch : Lakenheath, 5 Shopping Centre Earls Field
Services : Letting( As a Tenant )
Would you recommend ? : No
Horrible service. Every time I contacted them about a problem they took forever to respond. Had a problem with my shower, took them 3 weeks to even look at it. They never respond back in a timely fashion except if they're having problems with your direct deposit and they haven't seen your money, ... Read Full Review
By : 'unhappy'
Branch : Lakenheath, 5 Shopping Centre Earls Field
Services : Letting( As a Tenant )
Would you recommend ? : No
Initially I was happy with Baselets in helping us locate a property however when it came time to close out the process (end the lease), we found Baselets to be very difficult. They did not seem to know what they were doing. I simply asked if I needed to give notice to just baselets or the landlord ... Read Full Review
Not made the closing out process so difficult. They gave us different stories and made it difficult to contact the landlord.
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