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Austin Gray
2.3/5, 3 Reviews
33% Recommended
0% sales valuation accuracy
0% sales fee satisfaction
Our residential department is based in the prestigious and high profile office located at the busy Seven Dials, Dyke Road and is within a short walking distance of Brighton mainline station with the department led by the partner, Graham Farthing MNAEA. Graham brings a wealth of experience having been practicing es
tate agency in the Brighton and Hove area for almost 30 years.
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Scan MeAustin Gray
123-125 Dyke Road, BN3 1TJ
Certified Customer Experience Report Summary
Report generated on (22 October 2025 @ 23:01:05)
2.33
★★☆☆☆
Rated 2.33 out of 5 based on 3 reviews
- 33%Customer satisfaction
0
Recommend
3
Disapprove
Customer Experience Awards Won
Recent Customer Reviews From Clients Of This Agent
Displaying 3 of 3 total reviews
Ct on 25th Sep 2020
★☆☆☆☆1 Star Review
SELLERS BEAWARE!! Agent only does sole agency selling and Shocking experience rude and unprofessional. !!!!! !!!!!!!!!! !!!!!!!! !!!!!! !!! !!!!!!!!!
Services:N/A
Recommend:No
#1
DC on 12th Jun 2014
★☆☆☆☆1 Star Review
Be aware of this Estate Agent! "*" WHY ON EARTH GAZUMING IS ALLOWED IN LAW?
I have been searching for a flat for the last three months and finally found this flat which I totally fell in love with, I viewed it over the weekend and was told that they do not accept offers then and have to wait till Monday morning, so I called then to put my offer in with Sharon and was asked to give my best and final offer in by end of the day. She called me on Tuesday morning and congratulated me with good news that my offer was accepted. Then on Thursday they called me that someone else have put in a better offer and the vendor took it? How can they be so immoral to do such a nasty thing to a human being? They kept saying they are legally bound to give all offers to the vendor but he already accepted my offer, surely it's an honourable thing to say its under offer and not take any more in? Anyway it was their fault that the sales memo was not sent to me straight away due to a staff's (Sharon) day off on Wednesday and when she should have all my solicitor's details I sent in, and no more offers could have been made? I am devastated, furious and heartbroken. by this.
I have been searching for a flat for the last three months and finally found this flat which I totally fell in love with, I viewed it over the weekend and was told that they do not accept offers then and have to wait till Monday morning, so I called then to put my offer in with Sharon and was asked to give my best and final offer in by end of the day. She called me on Tuesday morning and congratulated me with good news that my offer was accepted. Then on Thursday they called me that someone else have put in a better offer and the vendor took it? How can they be so immoral to do such a nasty thing to a human being? They kept saying they are legally bound to give all offers to the vendor but he already accepted my offer, surely it's an honourable thing to say its under offer and not take any more in? Anyway it was their fault that the sales memo was not sent to me straight away due to a staff's (Sharon) day off on Wednesday and when she should have all my solicitor's details I sent in, and no more offers could have been made? I am devastated, furious and heartbroken. by this.
Services:N/A
Recommend:No
#2
James on 24th Sep 2013
★★★★★5 Star Review
Austin Gray is a small estate agents based at the Seven Dials area in Brighton. From start to finish, we found them a godsend in helping us to navigate the tricky and stressful period of selling our flat. The flat marketing materials were produced quickly and to a high quality and we had viewers through the door before it even hit Rightmove.
They have a small team there and all the agents have an in depth knowledge of the area and the little quirks of our flat and lease situation (very important in Brighton).
The flat sold within three weeks.
However, this agency really earned its money in the period between us accepting an offer and exchange of contracts. We had a number of very stressful incidents with legalities and Graham completely took charge, going above and beyond by phoning and emailing us several times a day, even if just to tell us that there was no update. He even called while he was on annual leave!
We probably would have fallen apart without this help and I can't recommend Austin Gray highly enough.
Don't be dazzled by some of the larger chains' claims of x number of branches. Getting a buyer for your property is only about a third of what an estate agent does for you.
Make sure your agent, like Austin Gray, knows what they are doing.
They have a small team there and all the agents have an in depth knowledge of the area and the little quirks of our flat and lease situation (very important in Brighton).
The flat sold within three weeks.
However, this agency really earned its money in the period between us accepting an offer and exchange of contracts. We had a number of very stressful incidents with legalities and Graham completely took charge, going above and beyond by phoning and emailing us several times a day, even if just to tell us that there was no update. He even called while he was on annual leave!
We probably would have fallen apart without this help and I can't recommend Austin Gray highly enough.
Don't be dazzled by some of the larger chains' claims of x number of branches. Getting a buyer for your property is only about a third of what an estate agent does for you.
Make sure your agent, like Austin Gray, knows what they are doing.
Services:N/A
Recommend:No
#3
Debug: Only 3 reviews available. Loading complete. (Provided: 3)
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 0.00% | 0% | £189,950 | £189,950 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 0 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 2 |
Address
Austin Gray
123-125 Dyke Road, Hove, East Sussex
BN3 1TJ
01273 232 232
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 18:00
- 09:00 - 18:00
- 09:00 - 18:00
- 09:00 - 18:00
- 09:00 - 18:00
- 09:00 - 16:00
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Austin Gray Branches (View All 3)
SELLERS BEAWARE!! Agent only ...
Share On : 
1 Star Review
By : 'Ct'
Branch : Hove, 123-125 Dyke Road
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : BN1
26 Sept 2020
People found this helpful1
SELLERS BEAWARE!! Agent only does sole agency selling and Shocking experience rude and unprofessional. !!!!! !!!!!!!!!! !!!!!!!! !!!!!! !!! ... Read Full Review
Comments (0)
Was this helpful?:
Ct said about Austin Gray
Services : Sales( Prospective Vendor/Buyer )Date: 25th Sep 2020
SELLERS BEAWARE!! Agent only does sole agency selling and Shocking experience rude and unprofessional. !!!!! !!!!!!!!!! !!!!!!!! !!!!!! !!! !!!!!!!!!
The UK's Largest Customer Review Website for the Property Industry
Be aware of this Estate ...
Share On :
1 Star Review
By : 'DC'
Branch : Hove, 123-125 Dyke Road
Services : Sales( Prospective Vendor/Buyer )
Sold price : £189950
Would you recommend ? : No
Postcode : BN1
13 Jun 2014
People found this helpful5
Be aware of this Estate Agent! "*" WHY ON EARTH GAZUMING IS ALLOWED IN LAW? I have been searching for a flat for the last three months and finally found this flat which I totally fell in love with, I viewed it over the weekend and was told that they do not accept offers then and have to ... Read Full Review
What agent could do to change your mind?
They should have objected to the other offer, it was only just under £2k more than my offer and it was a moral thing to do as a human being.
Comments (1)Be aware of this Estate Agent! "*" WHY ON EARTH GAZUMING IS ALLOWED IN LAW?
Was this helpful?:
DC said about Austin Gray
Services : Sales( Prospective Vendor/Buyer )Date: 12th Jun 2014
Be aware of this Estate Agent! "*" WHY ON EARTH GAZUMING IS ALLOWED IN LAW?
I have been searching for a flat for the last three months and finally found this flat which I totally fell in love with, I viewed it over the weekend and was told that they do not accept offers then and have to wait till Monday morning, so I called then to put my offer in with Sharon and was asked to give my best and final offer in by end of the day. She called me on Tuesday morning and congratulated me with good news that my offer was accepted. Then on Thursday they called me that someone else have put in a better offer and the vendor took it? How can they be so immoral to do such a nasty thing to a human being? They kept saying they are legally bound to give all offers to the vendor but he already accepted my offer, surely it's an honourable thing to say its under offer and not take any more in? Anyway it was their fault that the sales memo was not sent to me straight away due to a staff's (Sharon) day off on Wednesday and when she should have all my solicitor's details I sent in, and no more offers could have been made? I am devastated, furious and heartbroken. by this.
The UK's Largest Customer Review Website for the Property Industry
By : David B
29 Nov 2014Dear DC I just came across this whilst looking for contact details an thought I would give you an objective view. An estate agent is legally bound to put all offers forward up until exchange of...
Austin Gray is a small estate ...
Share On :
5 Star Review
By : 'James'
Branch : Hove, 123-125 Dyke Road
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : BN1
24 Sept 2013
People found this helpful1
Austin Gray is a small estate agents based at the Seven Dials area in Brighton. From start to finish, we found them a godsend in helping us to navigate the tricky and stressful period of selling our flat. The flat marketing materials were produced quickly and to a high quality and we had viewers ... Read Full Review
Comments (0)Austin Gray is a small estate agents based at the Seven Dials area in Brighton. From start to finish, we found them a godsend in helping us to navigate the tricky and stressful period of selling our flat. The flat marketing materials were produced quickly and to a high quality and we had viewers through the door before it even hit Rightmove.
Was this helpful?:
James said about Austin Gray
Services : Sales( As a Vendor )Date: 24th Sep 2013
Austin Gray is a small estate agents based at the Seven Dials area in Brighton. From start to finish, we found them a godsend in helping us to navigate the tricky and stressful period of selling our flat. The flat marketing materials were produced quickly and to a high quality and we had viewers through the door before it even hit Rightmove.
They have a small team there and all the agents have an in depth knowledge of the area and the little quirks of our flat and lease situation (very important in Brighton).
The flat sold within three weeks.
However, this agency really earned its money in the period between us accepting an offer and exchange of contracts. We had a number of very stressful incidents with legalities and Graham completely took charge, going above and beyond by phoning and emailing us several times a day, even if just to tell us that there was no update. He even called while he was on annual leave!
We probably would have fallen apart without this help and I can't recommend Austin Gray highly enough.
Don't be dazzled by some of the larger chains' claims of x number of branches. Getting a buyer for your property is only about a third of what an estate agent does for you.
Make sure your agent, like Austin Gray, knows what they are doing.
The UK's Largest Customer Review Website for the Property Industry
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