All queries have been answered swiftly and clearly at all times Very happy with the service and communication from Michelle and ... Read Full Review

Eastbank took over the lease of our building mid-contract from our previous letting agency, this for a tenant can be a nervous and stressful experience as you don't know your new agency's intentions or history. Michelle and Lulu have made that transition seamless, stress free and ... Read Full Review

I am renting from Eastbank more than 6 years and I always have been highly satisfied from them and their services. The electricity in the property went down 19:30 Saturday night and I called them to explain. 1 hour later we was in brand new property with the baby cot , the microwave and all we ... Read Full Review

After a years and years of AWFUL estate/letting agents/property management across London Eastbank have been the best. And not just the best of a bad bunch, actually brilliant. Any (minor, we've only experienced minor) issues in the flat and the dedicated email address for repairs is actioned ... Read Full Review

Very friendly staff who are eager to respond and deal with any queries as soon as possible. Everyone at Eastbank has been extremely ... Read Full Review

I recently had to contact your offices for a couple of reasons:- 1. a boiler that didn't work and 2. a rat sighting. On both occasions the response was rapid and the support ... Read Full Review

Michelle always responds very quickly to email enquiries and is very helpful and efficient. She met my expectations and managed issues profesionally and in a timely manner. With regards to the agency Eastbank -although they are very responsive and solve reported problems quickly, the regular ... Read Full Review

We had the misfortune of renting a property from Eastbank Studios for 4.5 years, moving out in January 2018 due to them wanting to increase the rent by £300 per month. The list of issues we had dealing with them is extensive but I will attempt to give an overview below: - When we first moved in, ... Read Full Review

Appalling. Eastbank completely neglected us as tenants. When our electric went the electrician said he was shocked that the house hadn't burnt down. Put in temporary fix but said it needed serious work. Eastbank ignored this so we moved out. They do not answer the phone, ignore emails and ... Read Full Review

We wanted to give a review based in our last experience with an electric fault we had at the flat we are renting from Eastbank. Michelle got involved straight away when I expressed the urgency of the repair and someone from the repair team came the same night to evaluate the situation. Then the ... Read Full Review

I have been dealing with Eastbank Studios for many years now and I can honestly say that the girls there are always helpful and responsive. They manage a lot of property and do a very good job of it ... Read Full Review

What can I say? This has to be the most shambolic company to have ever existed since the dawn of man. The customer service leaves much to be disired and one staff in particular 'Michelle' is extremely rude who could do with a few lessons in manners. They ignore all emails. No problem/issue gets ... Read Full Review

Eastbank are a shambles of a "company" and should be avoided at all costs. We had several issues with the property which generally took a number of emails to resolve. Typically interactions with Eastbank involve one/ some or all of the following: 1. Evasiveness 2. Complete denial ... Read Full Review

Beware! Eastbank are appalling landlords. The property we rented was very poorly maintained and contacting repairs was very difficult. The staff are rude, dismissive and unhelpful. When we left they tried to make deductions from our deposit,even though the house was cleaner and in better shape when ... Read Full Review