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Abode Sales and Lettings

2.3/5, 43 Reviews
33% Recommended

100% letting valuation accuracy

61% letting fee satisfaction

Contact Us
No description for branch.
Latest Reviews
Performance Statistics
ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
Letting100%61.00%£365£1,500
Review Statistics
From LandlordsFrom TenantsFrom VendorsFrom BuyersFrom Other
GoodBadGoodBadGoodBadGoodBadGoodBad
311028000010
Areas covered
  • CT2
Address

Abode Sales and Lettings
Canterbury Innovation Centre,University RoadCanterbury, Kent
CT2 7FG
01227 647090

Opening Hours
  1. Monday :
  2. Tuesday :
  3. Wednesday :
  4. Thursday :
  5. Friday :
  6. Saturday :
  7. Sunday :
  1. 09:00 - 17:00
  2. 09:00 - 17:00
  3. 09:00 - 17:00
  4. 09:00 - 17:00
  5. 09:00 - 17:00
  6. Closed
  7. Closed
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Social Media
Email
Latest Properties

No Property Found

No Property Found
Honestly would not recommend ...

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1 Star Review

By : 'Chloe'
Branch : Canterbury, Canterbury Innovation Centre,University Road
Services : Letting (As a Tenant)
Rent PCM : £450
Would you recommend ? : No
Postcode : CT1

24 Aug 2020
People found this helpful2

Honestly would not recommend abode to anyone. Upon moving in, the place was dirty and there was already mould. The flat hadn’t been cleaned properly and therefore we had to ask them to get someone to come in and clean as they clearly hadn’t had anyone in to clean beforehand. ... Read Full Review

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Excellent service to ...

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5 Star Review
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UserName

By : 'Lauren'
Branch : Canterbury, Canterbury Innovation Centre,University Road
Services : Letting (As a Owner)
Rent PCM : £1500
Would you recommend ? : Yes
Postcode : CT1

25 Feb 2020
People found this helpful1

As a landlord I have been using Abode to manage my properties for a number of years now, and cannot fault their service. Nina, Stephanie and all the girls in the office are always hardworking and friendly, and I have received lots of positive comments from my tenants from their dealings with ... Read Full Review

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Worst letting agency you can ...

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1 Star Review

By : 'Katharine'
Branch : Canterbury, Canterbury Innovation Centre,University Road
Services : Letting (As a Tenant)
Rent PCM : £575
Would you recommend ? : No
Postcode : CT1

26 Sept 2019
People found this helpful2

Worst letting agency you can possibly deal with don’t even go near! They lie about fixing things and can’t complete any kind of simple tasks. They will lie to you for months until you’re so stressed and confront all of the problems then they make themselves out to be ... Read Full Review

Comments (2)Was this helpful?:

By : Abode Sales & Lettings

26 Sept 2019

Hi Katherine, As you are aware your landlord carries out all his own maintenance and has his own contractors. As we advised you yesterday, there is an issue with your gas meter which SSE are...


Unprecedented Level of ...

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1 Star Review

By : 'Emma'
Branch : Canterbury, Canterbury Innovation Centre,University Road
Services : Letting (As a Tenant)
Rent PCM : £375
Would you recommend ? : No
Postcode : CT1

14 Aug 2019
People found this helpful4

After renting with Abode, I can say that they have an unprecedented level of incompetence. We had problem after problem and each time they found a new way to mess things up. On moving in, we were told the peeling wallpaper would be replaced in a week, but nothing was done for months until we found ... Read Full Review

Comments (2)Was this helpful?:

By : Stephanie Back

15 Aug 2019

Hi Emma, I'm really disappointed to read your review, especially as we had a pleasant chat on the phone just before you posted this review. It's always stressful for all parties when plumbing...


DISORGANISED AND UNRELIABLE. ...

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1 Star Review

By : 'Disappointed'
Branch : Canterbury, Canterbury Innovation Centre,University Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : CT2

12 Aug 2019
People found this helpful2

DISORGANISED AND UNRELIABLE. DO NOT USE. I cannot express how disappointed I am with the services of Abode Lettings. We are a group of 3 students who recently signed a contract for a 4 bedroom house. We were promised that rent prices would go down if we were able to fill the 4th room in the house - ... Read Full Review

Comments (1)Was this helpful?:

By : Stephanie

13 Aug 2019

Thank you for your review. It is useful to have feedback. I have investigated this with our staff member who you dealt with on all of the viewings and I am satisfied her information to you at all...


Excellent service from ...

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5 Star Review

By : 'Jonathan'
Branch : Canterbury, Canterbury Innovation Centre,University Road
Services : Letting (As a Tenant)
Rent PCM : £880
Would you recommend ? : Yes
Postcode : CT1

27 Jul 2019
People found this helpful0

Excellent service from Abode. All the staff were friendly, knowledgeable and efficient and responded promptly to questions and resolved issues very ... Read Full Review

Comments (1)Was this helpful?:

By : Tenant

26 Jul 2021

Unfortunately, I would have to disagree! The communication is awful, the staff are condescending and we have had an incredibly stressful time constantly trying to get into contact with Abode as it is ...


Without a doubt one of the ...

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1 Star Review

By : 'Aaron'
Branch : Canterbury, Canterbury Innovation Centre,University Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : CT1

9 Jul 2019
People found this helpful3

Without a doubt one of the top contenders for worst letting agents in Kent. Nightmarish to deal with and you will constantly find yourself chasing these incompetent fools in your free time and they still won't fulfill your simple request for months. This extends to not repairing basic ... Read Full Review

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Abysmal ...

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1 Star Review
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UserName

By : 'Nick'
Branch : Canterbury, Canterbury Innovation Centre,University Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : CT1

19 Feb 2019
People found this helpful3

After years of renting numerous places I have never known such an unorganised and flat out horrific at their job lettings agent. Don't bother with them - unless you would like to phone up every single day to get some simple tasks completed. They know how to say the right thing on the phone ... Read Full Review


Comments on Agent Fees

Agent fees were fine.

Comments (0)Was this helpful?:
Stay ...

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1 Star Review
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UserName

By : 'Nick'
Branch : Canterbury, Canterbury Innovation Centre,University Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : CT2

20 Sept 2018
People found this helpful4

I rented with this agency as a student for my final year. Throughout my tenancy I had numerous problems with the property which the agency failed to address. I cannot stess enough how awful they were when it came to complaints. The agency constantly ignored emails, refused to acknowledge problems, ... Read Full Review

Comments (1)Was this helpful?:

By : Stephanie

4 Oct 2018

Hi Nick, I know which flat you mean and I'm really sorry you had a bad experience. We do always try to keep our tenants happy and I can categorically say our intentions towards our tenants are...


scum ...

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1 Star Review

By : 'previous'
Branch : Canterbury, Canterbury Innovation Centre,University Road
Services : Letting (As a Tenant)
Rent PCM : £365
Would you recommend ? : No
Postcode : CT2

11 Sept 2018
People found this helpful4

I'm only giving 1 star as i have to. scammers so if you're a student stay away. will charge you an arm and a leg for everything possible. get a 20% fee to call a cleaners they clearly have an under the table deal with to spend 20 hours 'cleaning' (having a nap) the house. Have ... Read Full Review


Comments on Agent Fees

bad

Comments (1)Was this helpful?:

By : Stephanie

4 Oct 2018

Hi there, Thanks for taking the time to leave this review even though it is terrible. The deposit release time for student houses is a difficult time for us and i'd imagine all agents. Cleans are...


4 turnagain ...

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5 Star Review

By : 'Hector'
Branch : Canterbury, Canterbury Innovation Centre,University Road
Services : Letting (As a Tenant)
Rent PCM : £375
Would you recommend ? : Yes
Postcode : CT1

14 Aug 2018
People found this helpful0

I moved in to a flat for 1 year, I really enjoyed living there. The people were really helpful when I moved in and whenever I needed something ... Read Full Review


Comments on Agent Fees

Yes, it is worth it.

Comments (0)Was this helpful?:
Lovely ...

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5 Star Review

By : 'Anon'
Branch : Canterbury, Canterbury Innovation Centre,University Road
Services : Letting (As a Tenant)
Rent PCM : £1140
Would you recommend ? : Yes
Postcode : CT1

14 Aug 2018
People found this helpful0

Being my first time letting, Abode were so friendly and helpful. They went above and beyond helping us find a house that suited all our criteria and even worked out of hours so we were able to view a property that we were extremely interested in. They work very closely with their tenants and ensure ... Read Full Review


Comments on Agent Fees

Good!

Comments (0)Was this helpful?:
Honest, truthful agent. ...

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5 Star Review
UserName

By : 'James'
Branch : Canterbury, Canterbury Innovation Centre,University Road
Services : Letting (As a Owner)
Rent PCM : £1500
Would you recommend ? : Yes
Postcode : CT1

9 Jan 2018
People found this helpful1

Honest, truthful agent. Always get my rent, always get a statement, all staff know me and my properties so can always answer any questions. My houses are always full and I have only had a week here and there void periods over almost 6 years of Abode managing my portfolio. They are very clued up on ... Read Full Review


Comments on Agent Fees

Cheapest about for me and I understand from my tenants they are very reasonable in comparison to most in the area.

Comments (1)Was this helpful?:

By : Elly Winder

9 Jan 2018

Thanks James. It's nice to feel appreciated and thanks for taking the time to review us. Thank you for the lovely gifts from you and Imelda to us all this...


I wanted to thank all of the ...

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5 Star Review
UserName

By : 'Lyn'
Branch : Canterbury, Canterbury Innovation Centre,University Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : CT1

13 Nov 2017
People found this helpful1

I wanted to thank all of the girls at Abode Lettings in Canterbury. We have had a very good experience renting with you for the last 3 years. We are only sorry we have had to leave Canterbury for Lancaster or we would have definitely stayed with you. Our experience of letting agents has been ... Read Full Review


Comments on Agent Fees

We would rather not pay any fees but compared to other agents and our new agent Abode's fees are reasonable. Nothing is hidden or added later on.

Comments (1)Was this helpful?:

By : Manager

1 Dec 2017

Dear Mr & Mrs Hogben, thank you so much for you kind words. Likewise, we will miss you as tenants and wish you well for your move to Lancaster and your new...


Absolutely no complaints ...

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5 Star Review

By : 'Anon'
Branch : Canterbury, Canterbury Innovation Centre,University Road
Services : Letting (As a Tenant)
Rent PCM : £370
Would you recommend ? : Yes
Postcode : CT1

7 Nov 2017
People found this helpful0

Absolutely no complaints about Abode. Always fixed maintenance issues as soon as reported and i was always spoken to in a friendly ... Read Full Review


Comments on Agent Fees

Good.

Comments (0)Was this helpful?:
I would not recommend this ...

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1 Star Review
UserName

UserName

By : 'Anon'
Branch : Canterbury, Canterbury Innovation Centre,University Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : CT1

20 Oct 2017
People found this helpful3

I would not recommend this letting agency. Extremely unprofessional and incompetent. It seems that their is evidently a lack of communication amongst the colleagues in the office which is appalling as this did cost me and they didn't even take accountability. In comparison to the other letting ... Read Full Review


Comments on Agent Fees

Bad

Comments (1)Was this helpful?:

By : Manager

2 Nov 2017

Many thanks for your feedback, however we have not received any complaints to the office. We charge one of the lowest tenant fees of all agents in Canterbury, so if you would like to contact the...


This letting agency is ...

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1 Star Review
UserName

UserName

By : 'Unorganised'
Branch : Canterbury, Canterbury Innovation Centre,University Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : CT2

14 Sept 2017
People found this helpful8

This letting agency is disgraceful. There has been an extreme lack of communication between the agency and me and a tenant as well as to the landlord. The unprofessionalism is abysmal especially towards students. I strongly believe I have been taken advantage of and undermined because I am a ... Read Full Review

Comments (2)Was this helpful?:

By : Manager

2 Nov 2017

Thank you for your feedback. We do always put all information in writing to tenants so that there can be no misunderstanding of the terms or details of tenancies, and both the landlord and ourselves ...


Awful. They never answer the ...

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1 Star Review

By : 'Sc1994'
Branch : Canterbury, Canterbury Innovation Centre,University Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : CT1

31 Aug 2016
People found this helpful5

Awful. They never answer the phone, fail to correspond any messages of importance and do not fix problems you have. They left us in a single-glazed home, for 8 days in the middle of winter with no hot water or heating, even though they told my house mate they had sent someone to look at the problem ... Read Full Review

Comments (1)Was this helpful?:

By : Abode Sales & Lettings

2 Sept 2016

Thank you for your feedback. In order for us to investigate this matter fully please can you contact the...


Best house and agent service ...

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5 Star Review

By : 'Chloe'
Branch : Canterbury, Canterbury Innovation Centre,University Road
Services : Letting (As a Tenant)
Rent PCM : £895
Would you recommend ? : Yes
Postcode : CT1

30 Jun 2016
People found this helpful0

Best house and agent service in all 3 years at Uni. Would highly recommend and am sad to be ... Read Full Review


What agent could do to change your mind?

Lowest of all other agents used


Comments on Agent Fees

Lowest of all other agents used

Comments (0)Was this helpful?:
In my experience with housing ...

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1 Star Review
UserName

By : 'Mr.Honest'
Branch : Canterbury, Canterbury Innovation Centre,University Road
Services : Letting (As a Tenant)
Sold price : £1500
Rent PCM : £500
Would you recommend ? : No
Postcode : CT1

26 Feb 2016
People found this helpful3

In my experience with housing agents (and i have dealt with dogey agents) this agency is by far the most unprofessional, worst and irresponsible company of them all. They refuse to deal with any issues about the property presented to them by ignoring emails for weeks and months even after multiple ... Read Full Review


What agent could do to change your mind?

Expensive for what you get. i.e no garden, bad signal.


Comments on Agent Fees

Expensive for what you get. i.e no garden, bad signal.

Comments (0)Was this helpful?:
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.

Last updated at 5/12/2017, 2:20:30 AM by allAgents

Awards won by Abode Sales and Lettings

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