96% sales valuation accuracy
98% sales fee satisfaction
94% lettings valuation accuracy
97% lettings fee satisfaction
Way back in 2003, Michael and Alison Brain were left disappointed and frustrated after being on the receiving end of a poor estate agency service.After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “...
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Way back in 2003, Michael and Alison Brain were left disappointed and frustrated after being on the receiving end of a poor estate agency service.
After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “norm”.
It was at that moment they realised they had the opportunity to change the way property is bought and sold in Derby, for good…
After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “norm”.
It was at that moment they realised they had the opportunity to change the way property is bought and sold in Derby, for good…
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Michelle
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Latest Reviews
View all Reviews 2832Featured Review
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reviewed by 'Richard Nayler'
Featured Review
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reviewed by 'Mrs G'
7th Jun 2024
reviewed by 'Nicky'
7th Jun 2024
reviewed by 'Hannah'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 96% | 98% | £20,025 | £47,000,000 |
| Lettings | 94% | 97% | £320 | £2,350 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 157 | 7 | 231 | 12 | 1341 | 55 | 857 | 57 | 102 | 13 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Featured Review
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Feb 03,2023
Feb 03,2023
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Excellent service from Olivia Mee who gave us really professional and clear advice regarding our application for a rental home....
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May 15,2023
May 15,2023
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Excellent experience and fantastic service!
After a bad experience with a large corporate estate agents (Not Hannells) 18 months ago, I was very nervous about repeating the process.
I was assured by Hannells that the experience would be different and they stayed true to their word. ...
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Feb 24,2018
Feb 24,2018
2
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Hannells at Allestree were handling the sale of the property we wished to purchase. We were so impressed with them that we asked them to market our property. From the start, Nicola was courteous, efficient, professional at all times and managed every aspect of the ...
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Comment on agent fees
Excellent value for money!
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Feb 26, 2018
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Hi Rachel, thank you so much for your kind words & taking the time to write a review. It was a pleasure selling your home & helping you to purchase your new one, where we hope you are both very happy. Kind regards Nicola & the team at Allestree ...
Feb 22,2018
Feb 22,2018
2
people found
this helpful
this helpful
Every time I've dealt with the Team at Hannells Chaddesden I've had a positive experience! They are extremely knowledgable about the market and always go the extra mile to help in whatever way they can. Highly recommend. I think I've dealt with every member of ...
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Comment on agent fees
Good very fair.
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Feb 22, 2018
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Hi Paul, thankyou very much for your kind review. Hopefully we can be of assistance to you again in the future. ...
Feb 22,2018
Feb 22,2018
2
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this helpful
this helpful
Sarah and the other staff were very helpful and made our purchasing process an easy and friendly experience. If we were to move again in the future, we would use Hannells....
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Feb 23, 2018
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Hi Stuart, thank you very much for your lovely review. Hope you have settled in well to your new home!! ...
Feb 21,2018
Feb 21,2018
2
people found
this helpful
this helpful
Thank you for helping us purchase our dream home so quickly and to sell ours in just 3 days! You provided an exeptional service with your professional and friendly staff that continually updated us throughout the process. Thank you...
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Comment on agent fees
Good
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Feb 21,2018
Feb 21,2018
2
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this helpful
this helpful
Efficient, reasonable, friendly and professional- could not ask for more. The branch firstly handled the leasehold disposal and more recently the freehold disposal of the property, doing a great job on both fronts....
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Comment on agent fees
The fees represents good value of money, given the scope of works undertaken.
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Feb 23, 2018
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Hi Mr Cheema, Thank you for writing your lovely review. It was so lovely to work with you again and so very pleased you found us friendly and professional. Kind Regards from Lauren and the whole team at Littleover. ...
Feb 20,2018
Feb 20,2018
2
people found
this helpful
this helpful
We found Hannells to be an excellent estate agency.
From the moment we phoned their office with our initial approach everything ran like a well oiled machine .
We were so impressed by the Hannells first face to face contact that we agreed the contract there ...
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Comment on agent fees
The fees were reasonable
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Feb 20, 2018
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Good afternoon Mr Brown
Could I thank you on behalf of myself, the Mickleover team and of course Hannells...
Your kind words are most appreciated and we wish you and Mrs Brown a healthy and happy life in Scotland!! ...
Feb 19,2018
Feb 19,2018
2
people found
this helpful
this helpful
Hannells worked hard to make sure that there were lots of viewings on my property and that I was kept regularly updated with regard to feedback from potential buyers. Everything was clearly explained from the start and information was always forthcoming. Moving house can be ...
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Feb 23, 2018
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Thank you for taking the time to write a review. We are every proactive in our approach & aim to get the property moving in the best time possible while achieving the best price and making the moving experience a good one. We hope we can be assistance to you at some point in the future. Kind regards Nicola & all at Allestree branch ...
Feb 18,2018
Feb 18,2018
2
people found
this helpful
this helpful
We received excellent service from the team. They sold our house extremely quickly and efficiently. Plenty of contact throughout the whole process. Many thanks...
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Comment on agent fees
Competitive with market
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Feb 23, 2018
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Thank you for such a lovely review Helen, the whole team here at Littleover were so please when they saw it. I am pleased that you felt our service was excellent and felt we were very efficient. Enjoy your new home. Kind Regards Lauren and the whole team from Littleover. ...
Feb 16,2018
Feb 16,2018
3
people found
this helpful
this helpful
Thank you to all of the team at Hannells Mickleover for making our house sale a quick and smooth process. They kept us fully informed throughout and were a pleasure to work with. Would highly recommend them to prospective house sellers....
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Comment on agent fees
Fees were competitive for the local market. They had several prospective buyers waiting for a property like ours and helped us to achieve the best asking price
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Feb 16, 2018
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Thank you from all the team at Hannells!!!
It was a real pleasure to put two great vendors with equally considered buyers.
Stay in touch !!! ...
Feb 16,2018
Feb 16,2018
3
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Very positive & helpful throughout the negotiations kept well informed thank you for all your help. Would recommend & use again.thanks...
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Feb 17, 2018
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Thank you John for your review of our services, Best wishes in your new home. Kind regards Nicola & the team at Allestree ...
Feb 14,2018
Feb 14,2018
3
people found
this helpful
this helpful
Very happy with how Hannells have dealt with selling our house. From the initial valuation to photographs and arranging viewings. All was done in a friendly and professional manner. Good communications all along....
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Comment on agent fees
Fee is 1% of sale price so it's a lot of money but I feel we received excellent service and Hannells certainly did everything they could to secure a sale.
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Feb 14,2018
Feb 14,2018
3
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this helpful
this helpful
We would like to thank everyone at Hannells in Alvaston for helping us find and purchase our first family home.
We had looked at other estate agents previously but had no help from them.
Everyone was very professional and helpful....
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Feb 13,2018
Feb 13,2018
3
people found
this helpful
this helpful
Bought a property that Hannell's were marketing. There was a bit of a mix up with the 1st viewing but after we made an offer (which was accepted) everything went smoothly, apart from delays caused by the vendor. This didn't give us any problem. Not ...
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Comment on agent fees
Buying not selling, so can't say.
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Feb 14, 2018
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Thank you for taking the time to add a review.
The team at Mickleover appreciate the positive comments...
You know where we are if you need us in the future Andrew.. ...
Feb 13,2018
Feb 13,2018
3
people found
this helpful
this helpful
We would like to thank everyone at hannells for helping us through a very testing and stressfull process. Everyone has been very professional and helpful.
Many thanks....
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Comment on agent fees
We feel we recieved value for money. It took us 12 months to cross the finish line and the fee was fixed.
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Feb 16, 2018
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Hi Mr and Mrs Cliff, Thank you very much for leaving such a lovely review. It meant a great deal to the whole team. We hope we provided the complete moving experience for you. We hope we can be of help in future to you. Kind Regards Lauren and all the team here at Littleover. ...
Feb 12,2018
Feb 12,2018
3
people found
this helpful
this helpful
I have recently sold my property with Hannels and I would highly recommend them to anyone contemplating selling their property. Angie and her team have worked tirelessly throughout the sale and were always very efficient and prompt with any enquiries that were made.
A great ...
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Comment on agent fees
Good!
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Feb 14, 2018
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Thank you so much for the great review Julie..
As you know we work hard to achieve this and it is thanks to the grest tesm here at Mickleover that we are able to achieve it..
Stay intouch!! ...
Feb 12,2018
Feb 12,2018
3
people found
this helpful
this helpful
Amy was very polite, patient, helpful, understanding and helped pursue solutions to tricky issues. Provided regular updates and returned calls....
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Comment on agent fees
Fees seemed high, relative to online options, but we got good service.
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Feb 16, 2018
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Hannells worked hard to make sure that there were lots of viewings on my property and that I was kept regularly updated with regard to feedback from potential buyers. Everything was clearly explained from the start and information was always forthcoming. Moving house can be a tricky experience but the staff at Hannells Allestree made sure that it was as painless as possible. I would certainly use them again in the future and wouldn't hesitate to recommend them to others ...
Feb 10,2018
Feb 10,2018
3
people found
this helpful
this helpful
Friendly efficient staff very professional but above all friendly each time we visited the branch we were made very welcome and put at ease a big thank you also to Richard who accompanied us on numerous viewings we hadn't been in the housing market for ...
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Comment on agent fees
Good
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Feb 11, 2018
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Thankyou so much for your kind comments . The whole team really appreciate it ...
Feb 10,2018
Feb 10,2018
3
people found
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Hannells was chosen to sell our house, having a good reputation locally. We were kept well informed constantly as to progresss with the sale, details of clients viewing the property and offers, etc. Angie became our link around the time we accepted an offer on ...
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Comment on agent fees
Not much experience but think about average.
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Feb 12, 2018
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Dear Mrs Smith..
Thank you so much for your kind review. As everyone in the chain was aware of the pressure we were all under to make this happen. I feel we all worked hard to achieve the end goal.
I wish you every happiness in your new home and stay in touch!! ...
Feb 10,2018
Feb 10,2018
6
people found
this helpful
this helpful
Matt was very helpful throughout our moving process, and answered my emails quickly. The signing of the contracts was very efficient and informative....
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Mar 07, 2019
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Hi Laura,
Thank you for taking the time to write a review. We appreciate your comments here at Hannells Lettings. Kindest Regards Hollie and the Team. ...
Feb 10,2018
Feb 10,2018
3
people found
this helpful
this helpful
Excellent service from Nicola and the staff especially George and Sam. I was particularly pleased with the photographs. Everyone is so friendly and willing to help. Nicola was efficient, patient, and helped us through a very stressful time....
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Comment on agent fees
The fees were competitive
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Feb 14, 2018
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Thank you Wendy for taking the time to write a review on your moving experience. We were more than happy to help get you moving and glad we could be of assistance. Best wishes Nicola & the team at Allestree ...
Feb 10,2018
Feb 10,2018
3
people found
this helpful
this helpful
I was more than happy I choose Hannells to sell my property I was happy with the valuation, the photos & their proactive approach. I was always given feedback when viewings were carried out & once a sale was agreed I was given weekly updates. I'd like ...
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Feb 13, 2018
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Jon, thank you taking to the time to write us a review of your experience with Hannells. It is always our aim to get the best price in the best time for our clients, whilst making the process stress free from start to finish. Thank you for choosing us to assist you in your house sale & we look forward to helping you in the future. Kind regards Nicola & the team at Allestree ...
Feb 09,2018
Feb 09,2018
3
people found
this helpful
this helpful
Absolutely superb service; through no fault of the staff this wasn't a straightforward purchase and they couldn't have handled it better; we were kept fully informed at all times by principled, friendly and utterly professional people who it's been a real pleasure to deal with...
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Feb 10, 2018
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Myself & staff we so happy to read your review thank you so much for taking the time to write it, we hope you will be very happy in your new home and please do not hesitate to contact us if we can be of help in the future. Kind regards Nicola & the Allestree team ...
Feb 09,2018
Feb 09,2018
3
people found
this helpful
this helpful
Angie has been brilliant throughout our house purchase which was not always straightforward.
She was always at the end of the phone to provide updates and assistance when we needed it.
She efficiently chased up any queries we had and always got back to us ...
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Feb 14, 2018
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Dear Karen
Thanks for the lovely review...
The whole team wish you and your lovely family, well in your new home. Be happy!!! ...
Feb 09,2018
Feb 09,2018
4
people found
this helpful
this helpful
As a first time buyer, Hannells helped make the whole process of purchasing a property less stressful. Angie was my main point of contact, helping me with any questions and providing updates when available via email and phone.
The team at the Mickleover branch made ...
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Feb 14, 2018
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Justin
Thank you for your kind comments.
As a first time buyer, it is great to know we were there to guide you through. Buying your first home is a big decision for anyone and as Hannells provided you with access to the best Mortgage rates, through Mortgage Advice Bureau (here in our office) and use of a local Solicitor,helped take the stress off you as a new buyer.
Stay in touch and when you are ready for the next move, you know where to find us!! ...
Feb 08,2018
Feb 08,2018
3
people found
this helpful
this helpful
Such a fantastic team at the Mickleover branch, very helpful and knowledgeable. So much so that they helped me complete on a property in a matter of weeks. Looking forward to using the team again very soon. Thanks v much....
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N/a
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Mar 19, 2018
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Thank you for your kind words Paul..
Always a pleasure working with you and look forward to helping you in the future.. ...
Feb 07,2018
Feb 07,2018
3
people found
this helpful
this helpful
I would like to thank all the team at Hannells, Chellaston for their professional and personal approach during the sale of our house. Communication was superb and I would highly recommend their services to any one who is looking to sell their house in the ...
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Comment on agent fees
Competitive rate
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Apr 30, 2018
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Thank you Catherine for taking the time to write a review about Amanda and Tom. It is great to see that communication was good from us as this is so important to everybody when selling and buying their home. ...
Feb 07,2018
Feb 07,2018
3
people found
this helpful
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Fantastic agents. Would recommend! . Great knowledge of the market and area and there to help the whole way..... Everyone i spoke to at the alvaston branch was very helpful....
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Feb 07,2018
Feb 07,2018
3
people found
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Really friendly and easy to speak to, Amy and Nicole were there to support us throughout the buying process, kept us well informed and was quick to come back to us on any questions and inquiries we had. we have experienced several agents in Derby ...
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Comment on agent fees
No fees as we were the buyers
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Feb 08, 2018
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Thank you for you kind words, we were so pleased to help you with your house purchase and hope you and your family will be very happy in your new home. We hope we can be of assistance to you again in the future. Kind regards Nicola & the Allestree Team ...
Feb 02,2018
Feb 02,2018
6
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this helpful
Having dealt with several agents over the years, probably even more so during the last year (also working as a liaison officer ð®ââï¸ within the realms of the U. H. L. ), I've more recently come to learn the staff at Hannells (Chelleston) are not only very ...
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Comment on agent fees
Good
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Feb 02, 2018
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Hi Michael, thank you very much for your time to write such a lovely review! It really does mean a lot to myself and the team that we have provided a service that you are happy with! It has been a pleasure working with you and all of us here at Hannells in Chellaston hope you will be happy in your new home. ...
Feb 02,2018
Feb 02,2018
4
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I am absolutely delighted with this Branch, The team fully understand my on going requirements, working hard to find the correct deals and we have regular contact to discuss potential properties....
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Feb 02, 2018
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Hi Clive, Thank you for taking the time to write a review. We pride ourselves on knowing our clients needs and keeping in touch. No doubt we will speak to you very soon! Thank you again from all of us at the Chellaston branch of Hannells! ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 3:14 PM 24/09/2018 by allAgents
Awards won by Hannells
Regional Awards won by Hannells
Individual Branch Awards
Derby, DE73
-
2023
Best Letting Agent in Derby
-
2023
Best Letting Agent in DE73
-
2022
Best Letting Agent in DE73
-
2022
Best Letting Agent in Derby
-
2021
Best Letting Agent in DE73
-
2023
Best Estate Agent in DE73
-
2022
Best Letting Agent in Midlands
-
2022
Best Estate Agent in DE73
-
2021
Best Letting Agent in Derby
-
2023
Best Letting Agent in Midlands
