100% sales valuation accuracy
100% sales fee satisfaction
97% lettings valuation accuracy
91% lettings fee satisfaction
Property Experts in BermondseyOur extensive local knowledge of both the Southbank property market and local area positions us to help you with your property buying, selling, renting or letting needs. Our branch is located on Bermondsey Street.Situated in the heart of Southwark, and a stone’s throw from London ...
show more
Property Experts in Bermondsey
Our extensive local knowledge of both the Southbank property market and local area positions us to help you with your property buying, selling, renting or letting needs. Our branch is located on Bermondsey Street.
Situated in the heart of Southwark, and a stone’s throw from London and Tower Bridge, the area encapsulates everything that is good when it comes to Central London living.
The area is steeped in history dating back to the 16th century when the area was the epicentre of entertainment, which is still visible today in the many of the original buildings, streets and shops now woven into the modern landscape, boasting landmarks including the Tate Modern and Europe’s tallest building, The Shard. Combine this with the close proximity of London Bridge and Waterloo Stations, its no wonder there is a strong appeal to live in the area, creating a vibrant and energetic community.
The riverside location further adds to the diverse mix, bringing tourists from around the world and further adding to the credentials of being one of the most exciting places to rent or buy.
Our extensive local knowledge of both the Southbank property market and local area positions us to help you with your property buying, selling, renting or letting needs. Our branch is located on Bermondsey Street.
Situated in the heart of Southwark, and a stone’s throw from London and Tower Bridge, the area encapsulates everything that is good when it comes to Central London living.
The area is steeped in history dating back to the 16th century when the area was the epicentre of entertainment, which is still visible today in the many of the original buildings, streets and shops now woven into the modern landscape, boasting landmarks including the Tate Modern and Europe’s tallest building, The Shard. Combine this with the close proximity of London Bridge and Waterloo Stations, its no wonder there is a strong appeal to live in the area, creating a vibrant and energetic community.
The riverside location further adds to the diverse mix, bringing tourists from around the world and further adding to the credentials of being one of the most exciting places to rent or buy.
Latest Reviews
29th Feb 2024
reviewed by 'Nicky'
8th Apr 2023
reviewed by 'DebsDebs'
25th Mar 2022
reviewed by 'Olivia Aston'
12th Feb 2022
reviewed by 'PMC'
28th Jan 2022
reviewed by 'Ravi'
10th Jan 2022
reviewed by 'Manuel'
Opening Hours
Address
Stirling Ackroyd
63 Bermondsey Street
Bermondsey,London
Greater London
SE1 3XF
020 3833 4607
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £485,000 | £485,000 |
| Lettings | 97% | 91% | £700 | £3,250 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 34 | 1 | 43 | 8 | 3 | 0 | 0 | 0 | 1 | 1 |
Areas covered
- SE1
- SE11
- SE16
- SE17
- E1
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
May 02,2018
May 02,2018
1
people found
this helpful
this helpful
Mathew has been very helpful in dealing with a series of issues with our property. He has organised contractors and liaised well with us and the tenants so we are well informed. He has taken a lot of the stress away from us as landlords ...
read full review
read full review
Was this helpful?
Yes
Yes
May 02, 2018
View all comments
(1)
Thank you for your kind comments about Mathew's service standards.
I'm delighted that his efforts are recognised as I'm sure he will be.
Regards
Mark ...
“Good estate agents with good people. Digital solution for reporting issues is excellent!...”
Apr 27,2018
Apr 27,2018
1
people found
this helpful
this helpful
I've been with Williams Lynch for over 2 years and overall have been very good. Onal was super helpful up front and Catherine has been excellent continued support.
The digital solution for reporting issues is very effective....
read full review
read full review
Comment on agent fees
Fees as expected
Was this helpful?
Yes
Yes
Apr 25,2018
Apr 25,2018
1
people found
this helpful
this helpful
Having had a slightly shaky start with Williams Lynch almost two years ago, I've been really happy to have our property taken over by Catherine. Having had a few things that needed sorting recently, I've been in touch with her and she is friendly and ...
read full review
read full review
Comment on agent fees
Average fees for London property agency.
Was this helpful?
Yes
Yes
Apr 23,2018
Apr 23,2018
1
people found
this helpful
this helpful
Our representative Catherine is great... very easy to get in contact with and responsive when needed. Reasonable fees (around £100 plus VAT if I remember correctly). I'd recommend using Williams Lynch if you're in the Bermondsey area. Thanks Catherine :)...
read full review
read full review
Comment on agent fees
Reasonable fees comparative to the rest of the market.
Was this helpful?
Yes
Yes
Apr 17,2018
Apr 17,2018
1
people found
this helpful
this helpful
Williams lynch have been handling my rental property for many years with efficiency. Catherine is a very helpful and congenial member of the team. Thanks lots.
Craig...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 03,2018
Apr 03,2018
0
people found
this helpful
this helpful
Amazing experience. Catherine from Property Management is just always for us there- very responsive, informative, dealing with all our problems straight away. Living in a rented flat in London was never that easy. We cannot thank her enough. Well done!...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 13,2018
Mar 13,2018
0
people found
this helpful
this helpful
I stayed over 10 years in this flat and have been very happy Williams Lynch (apart from a period where my requests were left unanswered or not followed up properly - I think there had been some changes in the team - and to which I ...
read full review
read full review
Comment on agent fees
Reasonable fees - paid £108 incl VAT at checkout. No renewal fee when renewing the tenancy agreement each year. Can’t remember the moving-in fees in details but they were reasonable and worth it for the good service I got for 10 years.
Was this helpful?
Yes
Yes
Mar 05,2018
Mar 05,2018
0
people found
this helpful
this helpful
I first met Mark Williams 19 years ago when he drove me to view a flat which I bought through him. In the following years Williams Lynch provided a constant stream of excellent tenants.They have just sold the flat for me. I cannot speak too ...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Aug 13, 2020
View all comments
(1)
We have used Wm Lynch as our letting agents all these years. Our next tenancy will be the fourth time Wm Lynch will be acting for us. Our direct contact, with Wm Lynch, beside Dene, is Catherine Close, their Senior Property Manager. She has been most helpful and patient with the often difficult job of looking after the property. Our other helpful contact is Michael Cua, making sure we get paid. ...
Feb 20,2018
Feb 20,2018
0
people found
this helpful
this helpful
Catherine has been really helpful from start to finish. She was quick to reply to any queries or emails and kept me up to date with progress throughout the process. Her personal service put me at ease for my first move to London. She made ...
read full review
read full review
Comment on agent fees
Agent fees were as to be expected for London.
Was this helpful?
Yes
Yes
Feb 20, 2018
View all comments
(1)
Thank you for your kind compliments about Catherine
Delighted she is taking care of you
Mark ...
Feb 14,2018
Feb 14,2018
0
people found
this helpful
this helpful
Catherine has been of great help in sorting out our issues. Very responsive. Appreciate her professional approach in dealing with tenant issues....
read full review
read full review
Comment on agent fees
Generally a helpful bunch of people who look after the interests of the tenant.
Was this helpful?
Yes
Yes
Feb 14, 2018
View all comments
(1)
Hi Sanjay
Thank you for the kind words about Catherine.
I'm very proud to have her in our team and delighted she is looking after you.
Best wishes
Mark ...
Feb 11,2018
Feb 11,2018
0
people found
this helpful
this helpful
We have been renting a property through Williams Lynch for the past year and their service is great. Mathew has always been very quick and reliable in answering our queries and helping to resolve any issues....
read full review
read full review
Was this helpful?
Yes
Yes
Feb 08,2018
Feb 08,2018
0
people found
this helpful
this helpful
Very good agent, answers the e-mail almost immediately and always try her best to get good agreements between the tenants and the landlord. Since she started working at Williams Lynch our relationship with them got 10x better....
read full review
read full review
Comment on agent fees
Very good agent, answers the e-mail almost immediately and always try her best to get good agreements between the tenants and the landlord. Since she started working at Williams Lynch our relationship with them got 10x better.
Was this helpful?
Yes
Yes
Feb 04,2018
Feb 04,2018
0
people found
this helpful
this helpful
This review is for Mathew Madeley who has been my property manager since I moved into 2 Grange Walk Mews. Mathew is very responsive to any requests about the property and does his best to get them resolved as soon as possible....
read full review
read full review
Was this helpful?
Yes
Yes
Feb 04, 2018
View all comments
(1)
Thank you for Mathew's review Jyoti.
He will be delighted to be recognised for his efforts.
Mark ...
Feb 01,2018
Feb 01,2018
0
people found
this helpful
this helpful
Catherine is an absolute star of an agent.She really went above & beyond to help. Really truly kind, reliable & caring agent....
read full review
read full review
Was this helpful?
Yes
Yes
Jan 23,2018
Jan 23,2018
1
people found
this helpful
this helpful
As a landlord it is important to me that my tenants are satisfied and that my property is looked after. It is therefore essential to have a professional and friendly agent. Catherine is always responsive and looks after my tenants as well as my property ...
read full review
read full review
Comment on agent fees
Fair considering the professional level of the service offered.
Was this helpful?
Yes
Yes
Jan 23, 2018
View all comments
(2)
Dear Alice, thank you for leaving a review and mentioning our property manager Catherine. She is a great asset to our little team! Next time you are in town, please do pop by and say hello. ...
Jan 19,2018
Jan 19,2018
2
people found
this helpful
this helpful
I have been a tenant with Williams Lynch since August 2017 and the service has been very good! Any issues that we've had we've reported to Catherine and she has responded with immediate/close to immediate effect. Working in property myself, I've come across a lot ...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Jan 18,2018
Jan 18,2018
1
people found
this helpful
this helpful
Catherine is new but very reliable.
I wish all agent was like she. I am overall very happy with William Lynch would definitely recommend them to my friends too....
read full review
read full review
Was this helpful?
Yes
Yes
Jan 02,2018
Jan 02,2018
1
people found
this helpful
this helpful
I have found Catherine to be really helpful and responsive when I have had any issues with my flat. This is much appreciated!...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 05,2017
Dec 05,2017
3
people found
this helpful
this helpful
I moved into my apartment less than four months ago and have had constant problems that need repair. For everything, I have to report it on the Williams Lynch web portal and it takes several days before I even receive an acknowledgement of the issue ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 30,2017
Nov 30,2017
1
people found
this helpful
this helpful
Cathrine is a great asset to Williams Lynch. She is super responsive,dedicated and very client oriented and sees what needs to be done immediately. She manages expectations and is very clear and friendly in her communication....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 13,2017
Nov 13,2017
2
people found
this helpful
this helpful
I have recently corresponded with Catherine Close at Williams Lynch, about my tenancy. I am providing this review for Catherine only. Catherine is friendly and efficient, and has provided a good customer service. She is clearly an asset to Williams Lynch....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 15,2017
Aug 15,2017
2
people found
this helpful
this helpful
Unprofessional service when you are a tenant, when you are a prospective customers they will send you a lot of emails asking for documents and deposits in few days, unfortunately they are not so quicker when they have to answer to precise requests from tenants: ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 23,2017
Feb 23,2017
0
people found
this helpful
this helpful
Stirling Ackroyd manage all my lettings in East London. They are exceedingly efficient. The renewals are dealt with by Abby Gooptu who is exceedingly professional and very pro-active. I never need to worry....
read full review
read full review
Was this helpful?
Yes
Yes
Jan 10,2017
Jan 10,2017
2
people found
this helpful
this helpful
Great service when moving into a new property. Not such great service when you're already a tenant. They keep changing staff without notifying anyone, even left pending issues on hold until you call a million times chasing them.
they even used our private parking space ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 16,2016
Aug 16,2016
0
people found
this helpful
this helpful
Billy has been very supportive and quite pragmatic. He has always returned my calls immediately and helped me with sensible advice. He has done his best to ensure I am a satisfied customer....
read full review
read full review
Comment on agent fees
Quite high
Was this helpful?
Yes
Yes
Oct 23,2015
Oct 23,2015
6
people found
this helpful
this helpful
I lived in a flat managed by Williams Lynch for two years. They are not the worst agents I have dealt with, but that is purely because a previous agent managed to both trespass and lock me out of my own home on two separate ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 10,2019
Jul 10,2019
1
people found
this helpful
this helpful
As first-time landlords, we met with a number of prospective agencies in the area. Williams Lynch Bermondsey St stood out from the crowd, and we signed up with them in May 2019. We initially worked with Ben Appleby, Onal Hassan and Dene Mockford to list our ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 10, 2019
View all comments
(1)
Hi Daniel
Thank you so much for your wonderful review. You have certainly put smiles on all of our faces.
You are a fantastic landlord and its a pleasure to have you with us at Williams Lynch ...
May 03,2018
May 03,2018
1
people found
this helpful
this helpful
We are registered with William Linch since September 2013 and we always received a Good Service and high level of efficiency from their Staff; overall we would not change this estate agency with any other in the city. We recently contacted them in order to get ...
read full review
read full review
Comment on agent fees
Catherine Close keep up your amazing job, you will definitely deserve to have a brilliant career.
Was this helpful?
Yes
Yes
May 03, 2018
View all comments
(1)
Wow!
Thank you Magda
What an amazing review of a Catherine and the company. It's so good of you to take the trouble to write such lovely comments. She really is leading light for us all and I know she will be delighted
Regards
Mark ...
Nov 07,2017
Nov 07,2017
2
people found
this helpful
this helpful
“ I am a tenant c/o Williams Lynch. I absolutely love my home in
the bustling heart of SE1 and feel like a modern day Bridget Jones.
Catherine at Williams Lynch keeps us safe, loved and happy.
Anytime we need anything in our beautiful converted ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 14,2018
Aug 14,2018
1
people found
this helpful
this helpful
We've rented through Williams Lynch for the past three years and have been extremely happy with the level of service and support they've offered. Catherine has been very responsive and quick to help with questions and resolve any issues. Her diligence made our experience very ...
read full review
read full review
Comment on agent fees
Standard
Was this helpful?
Yes
Yes
Aug 17, 2018
View all comments
(1)
Thank you Eren :) ...
Catherine
(51)
Onal
(18)
Adriana
(14)
Dene
(5)
Ben
(5)
Mathew
(2)
Lesley
(1)
Mer
(1)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Please put any complaint in writing, including as much details as possible. We have eight weeks to consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property Ombudsman.
What will happen next?
We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.
We will then investigate your complaint. This will normally be dealt with by the department manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
If, at this stage, you are not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford house
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
Telephone: 01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within twelve months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 4:08 PM 11/01/2017 by Mark Williams
What will happen next?
We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.
We will then investigate your complaint. This will normally be dealt with by the department manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
If, at this stage, you are not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford house
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
Telephone: 01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within twelve months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
