100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
64% lettings fee satisfaction
No description for branch.
Latest Reviews
20th Mar 2023
reviewed by 'Elena Daia'
17th May 2022
reviewed by 'David'
17th May 2022
reviewed by 'Alison Gillies'
1st Jun 2020
reviewed by 'Karen'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £121,750 | £475,000 |
| Lettings | 100% | 64% | £400 | £1,400 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 30 | 1 | 12 | 13 | 13 | 1 | 1 | 0 | 5 | 3 |
Areas covered
- M33
- M22
- M23
- WA14
- WA15
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
Images & Videos
Aug 09,2012
Aug 09,2012
2
people found
this helpful
this helpful
From the outset Dan was completely professional, and explained exactly the different schemes available, the procedure from beginning to end, and was always available to answer any queries.These were always fully answered, and in good time.Dan gave us the confidence to know that ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 16,2012
Jul 16,2012
0
people found
this helpful
this helpful
I have enlisted Northwood's help many times over the past few years and have always found them to be extremely professional, helpful and responsive. I would have no hesitation in recommending the business....
read full review
read full review
Was this helpful?
Yes
Yes
Jun 13,2012
Jun 13,2012
0
people found
this helpful
this helpful
Great service, marketed my property for £50 more pcm than previous lettings agent & got the house rented in less than 3 days!! Well done guys, moving my other properties over as soon as current tenancy is finished....
read full review
read full review
Was this helpful?
Yes
Yes
May 28,2012
May 28,2012
0
people found
this helpful
this helpful
Daniel was a pleasure to deal with. He has a great understanding of the property market and in particular what is going on in Manchester.
He has managed my property for several years and I have never had a problem with Northwood, Daniel ensured that ...
read full review
read full review
Was this helpful?
Yes
Yes
May 24,2012
May 24,2012
0
people found
this helpful
this helpful
I visited the branch at sale on two occassions with regard to a possible letting of my house, I was given an excellent Service and had everything explained to me clearly and thoroughly. Mr Harris and Mr Hurwitch could not have been more friendly, their ...
read full review
read full review
Was this helpful?
Yes
Yes
May 23,2012
May 23,2012
0
people found
this helpful
this helpful
Northwood have provided an excellent service ever since I began letting my property just over two years ago. As a first time landlady they are are always happy to advise on whatever issues crop up. The team are friendly and helpful and always exceed my ...
read full review
read full review
Was this helpful?
Yes
Yes
May 23,2012
May 23,2012
0
people found
this helpful
this helpful
I've been using Nortwood Estate Agents in Sale for around 4 years and i find the service they provide is excellent
Nash Peters...
read full review
read full review
Was this helpful?
Yes
Yes
May 20,2012
May 20,2012
0
people found
this helpful
this helpful
This office handles my properties very professionally are always prompt and courteous in any response to queries and flexible in discussions
I was particularly impressed with Northwood Head office when there was a changeover from one franchise to another and I was left with an ...
read full review
read full review
Was this helpful?
Yes
Yes
May 19,2012
May 19,2012
0
people found
this helpful
this helpful
From start to finish Northwood, and in particular Adam Hurwitch, were fantastic! Their personal service made me feel comfortable throughout the process. They answered my queries promptly and ensured I was able to move into the property as soon as possible. I would definitely recommend ...
read full review
read full review
Was this helpful?
Yes
Yes
May 19,2012
May 19,2012
0
people found
this helpful
this helpful
i found them very pleasant to deal with and always gave me feedback after a viewing....
read full review
read full review
Was this helpful?
Yes
Yes
May 18,2012
May 18,2012
0
people found
this helpful
this helpful
One of my rental properties had been marketed for six weeks to no avail via a local estate agent. Daniel contacting me and pointed out that he could find a tenant immediately if I was to use his company. He was true to his word ...
read full review
read full review
Was this helpful?
Yes
Yes
May 18,2012
May 18,2012
0
people found
this helpful
this helpful
very good, dealt with my inquiries quickly gave me lots of information very good
rgds robert macey...
read full review
read full review
Was this helpful?
Yes
Yes
May 17,2012
May 17,2012
0
people found
this helpful
this helpful
I have always found Northwood a superb agency to work with. Having had previous experience with other letting agents in the area, I can honestly say their professionalism and customer care is a class above other agencies. I have been with Northwood for 4 years and ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 29,2012
Mar 29,2012
8
people found
this helpful
this helpful
Had a terrible experience with this company a couple of years ago.
I viewed a property over looking the canal in sale, was quite interested and the man showing me round said that there were lots of other people interested and that if I gave ...
read full review
read full review
Was this helpful?
Yes
Yes
May 18, 2012
View all comments
(1)
I am sorry to hear that you feel this way. I would welcome your feedback personally on your instruction to come and collect a refund and then on arrival told that this would not be the case this is not acceptable and I would investigate this further.
That said Our company policy is that your initial £200 is for an administration fee and is non refundable, this is stated in writing on both the receipt that is handed out to you and also the application form that you signed. In addition to this ...
Jul 08,2015
Jul 08,2015
1
people found
this helpful
this helpful
This is the first time I have rented out a property and been a landlady and I don't think I would of been able to do it with out the help of Daniel and his team at Northwood.
Everything was so easy, transparent and detailed ...
read full review
read full review
Comment on agent fees
Great run down of costs. I went with the guaranteed rent scheme and the costs listed and the way this has worked out was perfect for me and my husband
Was this helpful?
Yes
Yes
Sep 25,2013
Sep 25,2013
0
people found
this helpful
this helpful
From the moment I picked up the phone to Northwood Estate Agents and spoke to Daniel I knew that fiinally I was in the hands of a professional. I was going through some turbulence in my life and Daniel explained my options for selling and/...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 30,2012
Dec 30,2012
1
people found
this helpful
this helpful
Daniel has organised the refurbishment of both flats - both on time and to budget. 29 was done a while ago and was quickly tenanted by quality person offering long term rental income without hassle. No 13 has been more of an issue - originally due to ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 22,2013
Jun 22,2013
0
people found
this helpful
this helpful
The property was in excellent, clean condition when I took it. All documentation (e.g. inventory) was very professional and clear. Whenever I had to contact the office, staff were polite and dealt with my query promptly, whether by telephone or email. The tumble dryer ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 19,2013
Apr 19,2013
1
people found
this helpful
this helpful
Having used Northwood for over 2 years now I couldn't possibly praise them enough for the work they have done, the speed they have worked at and the courtesy shown by them during any correspondence or communication. Whether it be Adam, Dan or Daniel, I have ...
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Northwood aims to run a high calibre lettings and estate agency business.
Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.
We have a standard procedure for handling complaints which is as follows:-
Making an initial complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint must be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.
Making a formal complaint
If for whatever reason you remain dissatisfied then you should:
Write to us:
FAO The Complaints Officer
Northwood GB Limited
The Main Barn
Cams Hall Estate
Fareham
PO16 8UT
or E-mail us at
[email protected]
Please provide full written details of your complaint and copies of any supporting evidence.
The Complaints Officer, who will provide an independent review of the complaint, will investigate your complaint.
Receiving your complaint
We will acknowledge the receipt of this written complaint within three working days and explain our process for resolving it.
Resolving your complaint
We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take approximately 21 days.
In our letter (the final viewpoint letter) we will explain:
• The outcome of our investigation.
• What we will do to put things right if we have made a mistake.
Ombudsman Review
If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter.
The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process.
Further details of the Property Ombudsman are available at www.tpos.co.uk
