Lewisham, London, SE13
4.7/5, 112 reviews
90% recommended
100% sales valuation accuracy
100% sales fee satisfaction
98% lettings valuation accuracy
94% lettings fee satisfaction

Property Features

Whether a landlord or a tenant there are many reasons why you should choose to use Mann but here are just a few;* Branch Network - our network of over 110 branches extends from the Isle of Wight to Scotland delivering a standard of service we believe is efficient and effective ... show more Whether a landlord or a tenant there are many reasons why you should choose to use Mann but here are just a few;

* Branch Network - our network of over 110 branches extends from the Isle of Wight to Scotland delivering a standard of service we believe is efficient and effective to satisfy your letting needs.

* Applicants – over 2000 applicants a week choose to register their letting needs with us allowing Mann to select the right tenant for you.

* Staff – Mann’s staff are trained in all aspects of the lettings business. Our experience and knowledge would be difficult to match and we pride ourselves on the number of staff that have passed the ARLA (Association of Residential Letting Agents) Stage One competency test.

* Advertising – not only advertising on the web Mann advertises in over 100 local publications to maintain maximum interest in our client’s properties whilst vacant and to minimise the periods when rent is not being paid.

* Company Contacts – we deal on a daily basis with national and international companies who are moving staff around the globe and throughout the UK to secure the very best tenants for our clients.

* Local Contacts – through our branch network we have developed excellent contacts with local employers, investors and landlords that prove invaluable when searching for the right tenant.

Contact Us

Latest Reviews

View all Reviews 112
23rd Nov 2023
reviewed by 'Chanel L Whyte'
“Katie has been extremely helpful and supportive throughout the 10 years renting. She is professional friendly and trustworthy. She is quick ......”
5th Sep 2023
reviewed by 'Misha'
“Katie and Scott was very helpful and professional throughout the entire process. Always there when we needed advice /Guidance....”
3rd Sep 2021
reviewed by 'G.J.'
“I have received good service and the follow up of the professional and helpful staff members has been a good ......”
24th Aug 2021
reviewed by 'Erik'
“Really helpful and personalised service throughout the process of setting up my new tenancy. I felt like I knew at ......”
8th Jun 2021
reviewed by 'meng'
“Good service. The whole letting process went very smoothly. The communication is also very fast and responsive. Laura Gillespie is ......”
9th Apr 2021
reviewed by 'willowhousewheaty'
“Laura Gillespie was really clear about my enquiry and made letting my flat simple and smooth. She did everything correctly ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Address

Mann
171 Lewisham High Street
London
Greater London
SE13 6AA
02084630025

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £305,000 £375,000
Lettings 98% 94% £500 £1,950
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
41 3 53 7 2 0 0 1 5 0
Areas covered
  • SE13
  • SE10
  • SE8
  • SE9
  • SE4
  • SE15
  • SE16
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
NAEA ARLA RICS TPOS Sales TPOS Lettings TPOS DPS TDS Relocation Agent Network
Rankings
Overall Overall
Estate agents
Letting agents
Latest Properties

No Properties

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Addlestone, KT15
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Alton Guildford, GU34
Ash Vale, GU12
Ashford, TN24
Beckenham, BR3
Bordon, GU35

“Agent Scott was precise and professional in answering our questions ......”

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Feb 09,2015
Minithumbup
By: 'Maria'
Feb 09,2015
3 people found
this helpful
Agent Scott was precise and professional in answering our questions and provided us with the best service for our needs. Thank you very much for your help Scott! Agent Oscar helped with the bureaucratic part. He was very friendly and professional at the same time. ...
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“The letting went smoothly. The agents kept me informed throughout, ......”

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Feb 01,2015
Minithumbup
By: 'Nick'
Feb 01,2015
2 people found
this helpful
The letting went smoothly. The agents kept me informed throughout, they know well the development and the market. Once we agreed the fee, there were no further additions or anything unexpected, so clear and transparent....
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“Our agent was very professional. He was knowledgeable and concise ......”

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Jan 29,2015
Minithumbup
By: 'Tanya'
Jan 29,2015
4 people found
this helpful
Our agent was very professional. He was knowledgeable and concise in his explanations. What was impressive was the fact that he delivered on his promises. Our experience was a hassle free one and we would definitely consider working with him again as soon as our ...
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Comment on agent fees
The agent fee was a bit high, however because of the service we were given it was worth it.
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“Both members of Mann were very accommodating. I was difficult ......”

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Jan 28,2015
Minithumbup
By: 'Steve'
Jan 28,2015
6 people found
this helpful
Both members of Mann were very accommodating. I was difficult to get hold of at times because of work commitments but with their patience they were able to find me a good resident to move into my property in just over 3hrs of dropping in ...
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Comment on agent fees
Was happy to pay fees. Obviously would have liked them to have been slightly lower. But overall it is the going rate.
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“The agent was very friendly with me and had a ......”

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Jan 19,2015
Minithumbdown
By: 'JC'
Jan 19,2015
2 people found
this helpful
The agent was very friendly with me and had a variety of properties to view. However, when I decided on one, some problems developed with respect to a move-in date. While the problems themselves were beyond his control, he was not as proactive as I ...
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What agent could do to change your mind?
As mentioned above, it was the fact that problems that developed with respect to my chosen property weren't proactively communicated to me.
Attached Filesnbsp;
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By: Countrywide Customer Care Team
Jan 20, 2015
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Dear JC Thank you for taking the time to leave this feedback. We regret that on this occasion we did not get it right for you. The experience you have with us is really important to us, therefore if you would like to share more about your experience please feel free to call the Customer Care Team on 0208 650 9566. All feedback is used to constantly improve the customer experience. Thank you. Countrywide Customer Care Team ...

“As a Landlord I have used many agents over the ......”

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Jan 17,2015
Minithumbup
By: 'Paul'
Jan 17,2015
9 people found
this helpful
As a Landlord I have used many agents over the years to let and manage my properties. Scott has managed two branched that I have dealt with and each time the service provided has been industry leading. They always deliver on promises, keeping voids to ...
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Comment on agent fees
Fees charged are very competitive and great value for money.
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“Very good service. Prompt response and competent assistance. Provided flexible ......”

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Jan 14,2015
Minithumbup
By: 'Igor'
Jan 14,2015
8 people found
this helpful
Very good service. Prompt response and competent assistance. Provided flexible solutions to accommodate my needs. Replied to all my inquiries even during busy periods....
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“Very efficient, quick to respond to queries, managed our expectations ......”

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Dec 05,2014
Minithumbup
By: 'Helen'
Dec 05,2014
8 people found
this helpful
Very efficient, quick to respond to queries, managed our expectations and had lots of information when we viewed the property. Excellent service all round so far....
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“Haydar allowed us to take the time we needed to ......”

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Nov 10,2014
Minithumbup
By: 'Roger'
Nov 10,2014
8 people found
this helpful
Haydar allowed us to take the time we needed to have a look at the property regardless it was on the evening and we do understand it was, perhaps, outside of his working hours. It would have been much better score if we would had ...
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Comment on agent fees
It's the first time that we have been charged for the actual tenancy agreement. All the landlords that we had before always paid this document. And we only paid for administration fees and reference checks.
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“Mann Countrywide in Lewisham are very professional at what they ......”

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Oct 02,2013
Minithumbup
By: 'BishopJ'
Oct 02,2013
7 people found
this helpful
Mann Countrywide in Lewisham are very professional at what they do and will help you to their very best skills. Highly recommended....
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“HIGHLY RECOMMENDED!!!Chantel Davis the lettings manager was a delight ......”

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Sep 26,2013
Minithumbup
By: 'sussie92'
Sep 26,2013
7 people found
this helpful
HIGHLY RECOMMENDED!!! Chantel Davis the lettings manager was a delight to deal with. She put me in the right direction and found her very pleasant to speak to. Her negotiator, Ashley, attended the viewing and was amazed at how professional and charming he was. I ...
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“I have dealt with other estate agents before and will ......”

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Sep 26,2013
Minithumbup
By: 'ginge39'
Sep 26,2013
6 people found
this helpful
I have dealt with other estate agents before and will never go back due to the excellent customer service i received from Mann Countrywide. I was approached by the lettings negotiator Ashley who was very helpful and was a joy to talk to. He found ...
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“Received an exceptional service from lewisham branch and was really ......”

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Sep 20,2013
Minithumbup
By: 'SD1019'
Sep 20,2013
5 people found
this helpful
Received an exceptional service from lewisham branch and was really impressed at the care and attention they had paid to us. Will certainly be using then again if needed....
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“The service was brilliant I just found that they wanted ......”

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Sep 20,2013
Minithumbup
By: 'Kane'
Sep 20,2013
4 people found
this helpful
The service was brilliant I just found that they wanted to meet my criteria. They took the time to listen to my needs....
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“I was very happy with the service I received. Mann ......”

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Sep 14,2013
Minithumbup
By: 'hotlegs'
Sep 14,2013
4 people found
this helpful
I was very happy with the service I received. Mann found me a beautifully furnished property close to where I was already living. I get on so well with my landlord who too has been wonderful throughout. It was a little annoying that mann wouldnt ...
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“Both ladies valued my property one for sales and one ......”

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Sep 14,2013
Minithumbup
By: 'maria'
Sep 14,2013
4 people found
this helpful
Both ladies valued my property one for sales and one rental. I instantly knew i'd instruct them after their visit. They each spent roughly an hour with me talking about the market and things i would need to do in order to let and sell ...
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“Nathan is the most professional and happy lettings negotiator we ......”

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Sep 13,2013
Minithumbup
By: 'Siggi'
Sep 13,2013
6 people found
this helpful
Nathan is the most professional and happy lettings negotiator we have dealt with. He was quick to find us our perfect property and made the whole process smooth and pleasant. His communication skills were outstanding. Top marks for Mann countrywide....
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“I received an excellent attention. The agent, Ashley Mould, paid ......”

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Sep 09,2013
Minithumbup
By: 'Cesar'
Sep 09,2013
6 people found
this helpful
I received an excellent attention. The agent, Ashley Mould, paid attention to my needs in letting a flat. He tried to find the most suitable option for me. It is an excellent choice, I highly recommend to contact him....
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“Keeping it short and sweet. I found a property last ......”

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Sep 07,2013
Minithumbup
By: 'paul'
Sep 07,2013
0 people found
this helpful
Keeping it short and sweet. I found a property last week with Mann which I moved into on Wednesday. Pleased with the service and agent I dealt with. He even suggested I have content insurance with is something I didnt really consider. My aunt is ...
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“Found a property through Mann in Hither Green in August. ......”

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Sep 06,2013
Minithumbup
By: 'Mike'
Sep 06,2013
5 people found
this helpful
Found a property through Mann in Hither Green in August. Nathan was my representative who showed me two properties. I loved both of these but decided to go with the property that offered nicer furishings. I found Nathan helpful and pleasant to deal with. He ...
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“Booked time off work to view a property with a ......”

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Jul 03,2013
Minithumbdown
By: 'notthatrusko'
Jul 03,2013
5 people found
this helpful
Booked time off work to view a property with a view to taking it immediately provided the standard was as appeared in advert. We had a reservation the day before our viewing. 2 hours before our booking Ashley cancelled on us with no reason. When I ...
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By: Countrywide Customer Care Team
Jan 20, 2015
View all comments (1)
Dear Notthatrusko, We are really sorry you had a poor experience with this branch. We are happy to share that since your review we have ungone gone big changes to improve our customer service and the whole team at Mann Lewisham has changed and is under new management. Never the less we are sorry you had a poor experience at that time. Should you wish to share more about your previous experience please feel free to call the Customer Care Team on 0208 650 9566. Thank you. Countrywide Customer ...

“"Terrible" is the only word that can describe their service. ......”

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Sep 28,2012
Minithumbdown
By: 'A'
Sep 28,2012
9 people found
this helpful
"Terrible" is the only word that can describe their service. Based on my experience, their aim is basically to take as much money as possible from their customers. They have a ridiculously high charge on the referencing, administration, check in, and tenancy agreement fee that ...
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What agent could do to change your mind?
They should take the reviews and complaints into consideration. As I can see...they have yet done so, otherwise there wouldn't have been continuous complaints and poor reviews on their products and services.
Attached Filesnbsp;
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Was this helpful? Yes
By: Countrywide Customer Care Team
Jan 20, 2015
View all comments (1)
Dear Customer, It's really regrettable that you had a poor experience with this branch. It's clear that you did not feel they communicated upfront or clearly with you and that is not an approach to business which we endorse. At Mann Lettings in Lewisham we have made huge strides to improve the customer experience and the branch is run by a new manager, he views the customer experience as a priority. If you wish to share more about your experience we value your contribution as this helps us t ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 2:26 PM 13/07/2017 by scott davies

Awards won by Mann, London SE13 6AA



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