71% lettings valuation accuracy
42% lettings fee satisfaction
No company information
Latest Reviews
1st Feb 2021
reviewed by 'Chelsey'
26th Nov 2020
reviewed by 'Deimante'
20th Feb 2020
reviewed by 'Gregg'
19th Feb 2020
reviewed by 'Natalie'
18th Feb 2020
reviewed by 'Ken'
12th Feb 2020
reviewed by 'sally'
Opening Hours
Address
Lenwell Property Services
8 Wellington Street
Luton
Bedfordshire
LU1 2QH
01582 616263
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 71% | 42% | £550 | £1,550 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 5 | 6 | 20 | 0 | 0 | 0 | 0 | 1 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
No Properties
Sep 11,2013
Sep 11,2013
5
people found
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this helpful
What can I say about Lenwell, especially the Luton branch. It took them a year to come and fix a crack in my window that was over a meter long, it took them two years to come and clear toxic mold in my bedroom which ...
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Aug 21,2013
Aug 21,2013
3
people found
this helpful
this helpful
I have used Lenwells to let properties for several years and the customer service of their 'management' team has gone from bad to worse, to the end where it is less hassle for me to manage the properties myself. I would;d NEVER use them ...
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Aug 10,2013
Aug 10,2013
2
people found
this helpful
this helpful
When we met them, they were friendly, proactive, open to communication; they replied to all our enquiries almost instantly.
When we had to leave the property.... and absolute nightmare. We had to experience their really bad service, their total lack of professionalism, while our deposit ...
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Apr 18,2013
Apr 18,2013
3
people found
this helpful
this helpful
Viewing a place the agents will tell you anything that will lead to a quick sell (ie wrong/ cheaper council tax bands, that they will organise to clean the place, that they will have any useless items from former tenants removed etc). Renting: they didn't ...
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Jan 23,2013
Jan 23,2013
6
people found
this helpful
this helpful
The Letting Agent is the worst I have ever come across, they are all smiles under they hand over the keys and then you are on your own. I have sent countless correspondance and have been completely ignored. Unprofessional, unhelpful and completely heartless management team. ...
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Jul 06,2012
Jul 06,2012
6
people found
this helpful
this helpful
PLEASE TAKE NOTE FROM THE OTHER BAD REVIEWS FOR THIS AGENT . THEY ARE TERRIBLE . The staff are rude and unprofessional. Our tenants were great they paid their rent on time each month, however lenwell would often keep the money for up to 3 weeks before transferring ...
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Aug 09, 2012
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(1)
I am very sorry that you have been unhappy with the service we have provided. We are a large agency with four offices and manage in excess of 2,000 properties. We take all feedback good and bad seriously and I would welcome the opportunity to investigate your complaint in further detail. We are proud to hold the Sunday Times GOLD award for Customer Service (awarded in 2010) and aim to provide the highest level of customer service in our industry. As the owner of the business I welcome any feedba ...
Oct 26,2011
Oct 26,2011
5
people found
this helpful
this helpful
How do they received the Sunday time 2010 Gold award? Am I the only unlucky tenant?
Since day one we moved into the rented property through lenwell we have discovered the shower doesn't work properly as cannot adjust the temp and turn on and off, the ...
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Nov 01, 2011
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You are not the only one with problems! We have the same issues I sent a email to them (and have proof) of a leak back in january 2010 and still nothing has been done! I had holes in my bathroom since being 28 weeks pregnant with my son and it was fixed when he was 7 months old! Balcony leaks downstairs and men have yet to come and fix everything that was back in March 2010 and still nothing and after all this and over £100 spent on phone calls to them and the building owners they still claim t ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
Best Letting Agent in LU1 
Best Letting Agent in Luton 
