100% sales valuation accuracy
93% sales fee satisfaction
33% lettings valuation accuracy
44% lettings fee satisfaction
No company information
Latest Reviews
11th Aug 2023
reviewed by 'Simon'
29th Jan 2022
reviewed by 'Gabriel'
17th Dec 2021
reviewed by 'Gail Rawlings'
6th Nov 2021
reviewed by 'LYNDA'
14th Sep 2021
reviewed by 'Rakesh Pulpa'
1st Sep 2021
reviewed by 'Winy'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 93% | £125,000 | £260,000 |
| Lettings | 33% | 44% | £450 | £1,250 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 5 | 3 | 4 | 8 | 0 | 5 | 2 | 0 | 5 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Aug 10,2013
Aug 10,2013
1
people found
this helpful
this helpful
Awful in every capacity of the word, avoid like a shark-infested plague!
We originally went with Benjamin Oliver but they sold part of their portfolio to Frank Innes. This is where everything went down the toilet. Ironically, the branch have lots of customer service certificates ...
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What agent could do to change your mind?
Hmmm' what could they do to help me change my mind... become a takeaway.Attached Filesnbsp;
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Jan 11,2013
Jan 11,2013
0
people found
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Apologies, if this prints twice - I pressed the wrong button...
Great start, poor after service - specifically requested long-term tenants but tenants only stayed 6 months (had strict requirements and was prepared to wait for right tenant). Utilities not correctly recorded, errors during inspection and ...
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What agent could do to change your mind?
Mistakes happen but honesty goes a long way and so does courtesy - I don't appreciate being ignored or passed around especially when I am unable to just 'pop' into the branch to sort out issues! Their brochure states best possible service, but unfortunately the service I got was sub-standard and unprofessional - certainly not worth the management fees I paid - Frank Innes needs to relook at their customer service and employ dedicated, honest staff if they expect their company to be recommended by past and present clients... and in this economical climate finding replacements shouldn't be that difficult.Attached Filesnbsp;
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Oct 12,2012
Oct 12,2012
1
people found
this helpful
this helpful
Strongly advise to not use!! This company and their property management team do not value any customer views at all. They are dishonest, unreliable, uncompassionate and very poorly ran. No one takes responsibility and they reply with very blunt and personal remarks. Finally, they say ...
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What agent could do to change your mind?
Be responsive and responsibleAttached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
Best Estate Agent in DE1 
