Thomas James Estate & Letting Agents
4.6/5, 196 reviews
91% recommended
94% sales valuation accuracy
98% sales fee satisfaction

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Latest Reviews

 View all Reviews 196
12th Jan 2024
reviewed by 'Anna'
“We purchased our home 4 years ago via Thomas James Estate Agents in Cotgrave. We received such excellent service then that ......”
23rd Jun 2023
reviewed by 'Lydia'
“I would highly recommend Thomas James Ruddington. Carla is wonderful, super professional and put me completely at ease guiding me ......”
20th Jun 2023
reviewed by 'Mr Singh'
“Carla was absolutely fantastic with us from start to finish. Really looked after us ever step of the way with ......”
5th Jun 2023
reviewed by 'David Brown'
“Carla was very positive and proactive from the outset and very efficient in her responses to any questions.They marketed ......”
30th May 2023
reviewed by 'Hazel'
“We have had such a positive experience with Thomas James. Carla has been so helpful every step of the way ......”
10th May 2023
reviewed by 'Lewis'
“Unbelievable level of service with helpful advice and I left feeling like I’d just made a friend! Outstanding. Thank ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 94% 98% £65,000 £3,200,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
11 0 9 11 96 2 62 2 1 2
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 14:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Rankings
Overall
Estate agents
Letting agents
Latest Properties

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Thomas James Estate & Letting Agents Branches (view all 4)
Cotgrave, NG12
Derby, DE74
Ruddington, NG11
Shirebrook, NG20

“Helen provided us with a great service keeping us informed ......”

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Jun 06,2017
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Helen
By: 'Alex'
Jun 06,2017
0 people found
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Helen provided us with a great service keeping us informed through out. I couldn't have asked for a better exchange and she made the move very smooth helping us get the price we wanted....
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Comment on agent fees
The fee was very reasonable
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“Lauren was very helpful and supportive on our house buy. ......”

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Mar 16,2017
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Lauren
By: 'Jamie'
Mar 16,2017
1 people found
this helpful
Lauren was very helpful and supportive on our house buy. We had difficult buyers and Lauren and the team looked after us and kept us well informed....
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“Thoroughly recommended, very friendly and helpful throughout the whole process ......”

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Dec 28,2016
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Wanda
By: 'Blades'
Dec 28,2016
1 people found
this helpful
Thoroughly recommended, very friendly and helpful throughout the whole process selling our property. Frequent updates and following up matters quickly meant that we were always aware of the current status of our dealings at all times. Any issues/discrepancies were dealt with in a timely ...
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Comment on agent fees
Good - Very reasonable
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“I would strongly recommend local sellers to use Thomas James.......”

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Dec 18,2016
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Lauren
By: 'Ruth'
Dec 18,2016
1 people found
this helpful
I would strongly recommend local sellers to use Thomas James.this company knows the market extremely well and have excellent strategies for securing a quick sale. They work hard and offer a personal,professional service. They make it their business to have a hands on ...
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Comment on agent fees
Fees were reasonable compared with other companies
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“We recently bought a house being marketed by Thomas James, ......”

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Nov 14,2016
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Lauren
By: 'HappyInRudd'
Nov 14,2016
1 people found
this helpful
We recently bought a house being marketed by Thomas James, and also sold ours through them. The whole process was carried out professionally and efficiently. Even though it was a large chain we managed to reach completion in 9 weeks and we were especially pleased with ...
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Comment on agent fees
As expected and all agreed upfront.
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“Rosemary and I have been very satisfied with service which ......”

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Nov 04,2016
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Wanda
By: 'Colin'neux'
Nov 04,2016
0 people found
this helpful
Rosemary and I have been very satisfied with service which we received from Thomas James. We found them to be very professional and yet personable and available....
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Comment on agent fees
The agents fees were appropriate to the work they did.
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“Thomas James were simply great throughout our transaction. They were ......”

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Sep 19,2016
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Lisa
By: 'Shruti'
Sep 19,2016
0 people found
this helpful
Thomas James were simply great throughout our transaction. They were so proactive; they managed to get us a viewing the same day we put the house up for sale and managed to find us a buyer in 6 days. They also stayed in touch and helped ...
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Comment on agent fees
Very reasonable.
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“A very poor service. Miscommunication between the agents, sellers and ......”

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Sep 07,2016
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By: 'Carla'
Sep 07,2016
1 people found
this helpful
A very poor service. Miscommunication between the agents, sellers and myself. Agent changed half way through sale. Constantly had to chase for any information. Would never use again or recommend....
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“The team were simply excellent. They helped us achieve well ......”

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Aug 28,2016
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Lauren
By: 'olly'
Aug 28,2016
1 people found
this helpful
The team were simply excellent. They helped us achieve well over the value we thought we would get. Their communication was great and they helped have a buyer in 4 days (which was well beyond our expectations)....
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Comment on agent fees
fees were very competitive
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“Overall, I was pleased with their service for both my ......”

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Jun 20,2016
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Wanda
By: 'LO'
Jun 20,2016
1 people found
this helpful
Overall, I was pleased with their service for both my house sale and purchase. There was some delay for exchange/completion for the sale and the expected timescale for that could have been communicated more clearly, but everything went through eventually, and there were no ...
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“Denise visited promptly and gave full details of how they ......”

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Jun 13,2016
Minithumbup
By: 'Steve'
Jun 13,2016
1 people found
this helpful
Denise visited promptly and gave full details of how they sell a house, including an open day viewing and bid process, which was very helpful in concluding the sale. All staff were very helpful, and maintained communication very well, despite me being around the other ...
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Comment on agent fees
Very competitive
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“Was impressed with Thomas James from my first meeting with ......”

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May 30,2016
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Wanda
By: 'SueB'
May 30,2016
0 people found
this helpful
Was impressed with Thomas James from my first meeting with Jenny Mascari. Very professional and efficient. My later contacts with Lauren and Wanda didn't disappoint. They listened, they were pro-active and they empathised when we had problems. It wasn't an easy sale but thanks to ...
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Comment on agent fees
I was very happy until I received the bill from the solicitors. I thought they'd got it wrong - then I noticed the "plus VAT"!!
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“When we decided to move house we invited several local ......”

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Apr 15,2016
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Lisa
By: 'Ms'
Apr 15,2016
1 people found
this helpful
When we decided to move house we invited several local agents to value our home and help us search for somewhere to buy. Thomas James in Ruddington stood out from the start. Their staff are professional and knowledgeable about the local area and housing market ...
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Comment on agent fees
Competitive fees
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“Very good service given by all the members of staff ......”

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Apr 14,2016
Minithumbup
By: 'Dan'
Apr 14,2016
0 people found
this helpful
Very good service given by all the members of staff throughout the buying process. Also, very helpful with any queries that were raised with the property....
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N/A
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“Thomas James are possibly the rudest agent i have ever ......”

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Feb 02,2016
Minithumbdown
By: 'a.s'
Feb 02,2016
0 people found
this helpful
Thomas James are possibly the rudest agent i have ever come across to the point where the are overly confident. My...
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What agent could do to change your mind?
inflated fees
Attached Filesnbsp;
Comment on agent fees
inflated fees
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“We had a contract with Thomas James in Cotgrave for ......”

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Nov 13,2015
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Sarah
By: 'Rob'
Nov 13,2015
0 people found
this helpful
We had a contract with Thomas James in Cotgrave for the sale of our property and also the purchase of the property we now own. From start to finish the level of service we received was nothing short of excellent. Sarah Pick & her team looked ...
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“We had previously had our property on the market with ......”

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Oct 29,2015
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Jenny
By: 'Happy'
Oct 29,2015
0 people found
this helpful
We had previously had our property on the market with two other agents. The first agent was city centre based and we felt that they were not geared up to sell properties in the country. The second agent was nearer to home (in a local ...
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“Wanda was very responsive and helpful at all times, giving ......”

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Oct 09,2015
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Wanda
By: 'Dan'
Oct 09,2015
0 people found
this helpful
Wanda was very responsive and helpful at all times, giving us advice when needed and regular updates. They also pushed to ensure we received the best price for our sale. I do think they are quite expensive though, and while the photos and property write-up ...
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“Really excellent service from Thomas James in selling our property. ......”

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Sep 03,2015
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Jenny
By: 'Matt'
Sep 03,2015
0 people found
this helpful
Really excellent service from Thomas James in selling our property. Without going in to excessive detail they worked hard over a relatively long period of time obtaining viewings and helping with communication between us and potential buyers. They carried out viewings for us on many ...
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“Thomas James were excellent throughout the buying process. Always contactable ......”

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Aug 19,2015
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Lauren
By: 'Giles'
Aug 19,2015
0 people found
this helpful
Thomas James were excellent throughout the buying process. Always contactable and kept up to date with the chain. In particular Lauren was helpful, polite and knowledgeable. An excellent experience....
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“Wanda was brilliant. She didn't waste time showing me properties ......”

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Jun 19,2015
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Wanda
By: 'Janice'
Jun 19,2015
0 people found
this helpful
Wanda was brilliant. She didn't waste time showing me properties that didn't fit my requirements. She listened to my feedback and finally found the perfect location for me....
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“Jenny, Wanda and the team were professional from the moment ......”

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Jun 17,2015
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Jenny
By: 'Sonia'
Jun 17,2015
0 people found
this helpful
Jenny, Wanda and the team were professional from the moment they valued the property. We felt that the whole team strived to obtain viewings, chase feedback, and get offers on our house. Jenny advised us on the most reliable buyer for our property and regularly ...
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“Really effcient and helpful. Pushed the sale through, dealing with ......”

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Jun 16,2015
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Jenny
By: 'Mel'
Jun 16,2015
0 people found
this helpful
Really effcient and helpful. Pushed the sale through, dealing with all parties solicitors in the chain effectively. Jenny was really helpful and professional. Also Rhonda, who stepped in and provided updates when Jenny wasnt available....
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“We accepted an asking price offer within 4 days of putting ......”

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Apr 01,2015
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Jenny
By: 'Jennie'
Apr 01,2015
0 people found
this helpful
We accepted an asking price offer within 4 days of putting the house on the market. Our onward purchase was also with TJEA. Jenny and Jack were extremely efficient, good at communicating, polite, friendly and organised. There was the odd difficulty with our buyers, and TJEA ...
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Comment on agent fees
We got a good deal with TJEA, as they matched the fee from when we were going to sell the year previously.
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“Wanda and team were great!They were efficient and really ......”

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Apr 01,2015
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Wanda
By: 'Dr'
Apr 01,2015
0 people found
this helpful
Wanda and team were great! They were efficient and really helpful when it came to organising extra things prior to purchase. Everything went smoothly and we completed within 2 months. They checked in regularly and were in contact with both sets of solicitors to help move ...
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“Staff were polite, friendly, helpful and good at communicating with ......”

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Feb 25,2015
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Jenny
By: 'SC'
Feb 25,2015
0 people found
this helpful
Staff were polite, friendly, helpful and good at communicating with me. My phone calls were always returned. I did have to ask for the EPC after accepting an offer on the house ( but the offer was fairly soon after putting the house on the market). ...
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“I found the Ruddington staff very helpfull and very informative ......”

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Oct 14,2014
Minithumbup
By: 'EB'
Oct 14,2014
0 people found
this helpful
I found the Ruddington staff very helpfull and very informative on all aspects of my recent sale. The service was quick and precise and I was very happy with the way they delt with the job....
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“Thomas James provided a professional feel to all aspects of ......”

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Sep 19,2014
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Ben
By: 'Graham'
Sep 19,2014
0 people found
this helpful
Thomas James provided a professional feel to all aspects of our transaction from initial valation through correspondence to final completion. There were parts of the process which were purchaser driven and caused extended completion times during which Thomas James remained level headed and tenacious in ...
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“Thomas James kept us informed every step of the way ......”

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Sep 17,2014
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Annabell
By: 'Julia'
Sep 17,2014
0 people found
this helpful
Thomas James kept us informed every step of the way in selling our property. Viewing comments were usually reported to us within 24 hours and we were given constructive comments to enable us to understand why a prospective buyer was not interested in our property. When ...
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“We selected Thomas James from 3 local agents and had no ......”

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Sep 16,2014
Minithumbup
By: 'Jonathan'
Sep 16,2014
0 people found
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We selected Thomas James from 3 local agents and had no regrets. They were efficient,friendly and professional though the whole sales process and most importantly kept us updated at all times. I would thoroughly recommend them....
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Vendor Fees

No fees set.

Landlord Fees

No fees set.

Tenant Fees

No fees set.
Last updated at 01/11/2022, 10:42 AM by Carolyn Hay
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:42 AM 01/11/2022 by Carolyn Hay

Awards won by Thomas James Estate & Letting Agents

Regional Awards won by Thomas James Estate & Letting Agents

Individual Branch Awards

Ruddington, NG11

Cotgrave, NG12



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