Spark & Sons
Customer Reviews
Reviewed by Gary Mechan on 19th December 2009
Services: Lettings (as a Landlord)
Property: Residential
Experience: Would you use the agent again?
Yes
IP address: 9FJ.JJJ.JJQ.9FR
Tremendous Service, couldn't recommend more highly. I was delighted. Pleasured almost.
Peter Spark lent me a fiver as well!
Reviewed by nighthawk on 15th December 2009
Services: Lettings (as a Tenant)
Property: Residential
Experience: Would you use the agent again?
No
IP address: 9QJ.JRX.JB3.9EB
If you know what is good for you, do not use this company. They are absolutely atrocious.
Let me illustrate the scene last time I had to visit the Spark and Sons office: I arrived ten minutes early. In the hour I waited for Peter to show up, I had a clear view of the telephonist. He took no less than ten calls from tenants and told them all the same story - 'Peter is unavailable, but I can take your name and number.' Instead of taking these peoples' names and numbers, this absolute pretender just drew squiggly lines in the ledger on the desk in front of him. This, as I'm sure you will agree, is appalling, and it also explains how difficult it is to get a problem rectified with this company.
The staff are rude and disrespectful (last time one of their staff came to my property, he pointed at some of my housemate's belongings and asked, "Whose is all this crap here?") and show absolutely no regard for their tenants. I have been waiting for nearly 11 months for the dishwasher to be repaired. Nothing yet.
There was also a small matter of £200 'disappearing' from my housemate's account, but we haven't been able to prove their involvement in that, although it happened curiously soon after his bank details were passed on.
Anyway, the whole point to this rather long piece is to avoid this company like the Bubonic Plague.
Reviewed by carl on 20th March 2009
Services: Lettings (as a Tenant)
Property: Residential
Experience: Would you use the agent again?
Yes
IP address: S9M.UGT.TNM.TGG
I had been renting a property from this estate agency for two years and I found them to be very good. When ever I had any issues or problems with leaks or boiler breaking down it was dealt with immediately. When I finished my tenancy with them 4 weeks ago I found them very proffessional and recieved my deposit back from them a few weeks later. I would not hesitate to use them again.
Reviewed by claire on 13th March 2009
Services: Lettings (as a Tenant)
Property: Residential
Experience: Would you use the agent again?
No
IP address: 9Q3.9QX.JXJ.9FF
In my experience of nearly 2 years renting a flat with them they are very pushy with wanting access to your property when you are not in, have ofetn wanted access to the property without giving 24hrs notice, once brought the landlady round at 9.30 am on a Saturday morning with no prior notice other than a phonecall at 9 am to say they were 'running late' and would be there at half past !!!!! In my opinion they do not care about their tenants and are at times downright rude. They will try and get money out of you at every opportunity, and do not be surprised if they do not get back to you about repairs, repairs are left half done for weeks and they generally ignore you on a regular basis.
Reviewed by Mark W on 27th February 2009
Services: Lettings (as a Tenant)
Property: Residential
Experience: Would you use the agent again?
No
IP address: 3PA.WHC.3PK.3BW
Have had nothing but terrible service since renting a property early last summer. The house has a pool with maintenance, but one month after moving in the maintenance was cancelled without even notifying me.
Despite numerous telephone calls and visits nothing has been sorted. The pool is green, dirty and unusable.
Phone calls are rarely returned, and I have currently been waiting over 4 weeks for a call back regarding the expiration of my lease.
Do not rent with this company, they are incompetent to the highest level.
Reviewed by BigNoodles on 22nd February 2009
Services: Lettings (as a Tenant)
Property: Residential
Experience: Would you use the agent again?
No
IP address: 9Q3.9QE.9XB.9XE
Rented a managed flat from spark and sons. We had a broken toilet for two weeks. When we called to remind them of the problem, they did all they could to get you off the phone. They clearly didn't write any notes or do anything about it until we actually visited them in person. The exact same thing happened when the fridge broke (it was furnished flat). It was a battle to recover the deposit. Visited them in person, made a fuss and got the deposit back.
Awful. Avoid.
You can post reviews on their own domain name at: http://sparkandsons.co.uk. It will appear on the site's homepage!! All comments welcome!
Reviewed by Mark on 9th February 2009
Services: Lettings (as a Tenant)
Property: Residential
Experience: Would you use the agent again?
No
IP address: S9T.ST7.S59.UDZ
Absolutely awful. Make promises they can't keep, ignore you, absolutely shocking.
Reviewed by claudine on 12th January 2009
Services: Lettings (as a Tenant)
Property: Residential
Experience: Would you use the agent again?
No
IP address: SL9.U7Z.TND.TTG
Reviewed by peach on 1st September 2008
Services: Lettings (as a Tenant)
Property: Residential
Experience: Would you use the agent again?
No
IP address: 9FJ.JJJ.JJV.9JV
Reviewed by Disgruntled Goat on 27th March 2008
Services: Lettings (as a Tenant)
Property: Residential
Experience: Would you use the agent again?
No
IP address: 9FJ.JEI.JBX.9EF
Our son rented from them for 2 years, they never answer our calls, are still as ignorant and incompetant as they were when he first moved in. We are still waiting for the deposit to be returned, and I've a feeling we won't get it back. PLEASE AVOID DO NOT USE..
He was 6 months without hot water, and there was a problem with the ceiling, which looked as though it might cave in any minute. We phoned them, and wrote to them - nothing.
They should not be trading. They aren't registered on the Estate Agents Association either, which speaks volumes. Be warned, and do not use!
Commented by Claudine on the 12th January 2009
Absolutely back up the comments above. They are the most corrupt money-greedy thugs I have ever had to deal with. I also rented with them for over two years. I took care to leave the studio flat in a beautiful condition. I moved out in August 2007 and it took till October 2008 to receive my deposit back. I believe Spark and Sons had no intention of returning my deposit, and were high-handed enough not to enter into correspondance of any kind. I called (as did my mother) in the region of 10-20 or so times over the months, each time to be told 'the accountant is out of the office' or 'he is on holiday'. They never called back.I sent a letter by recorded delivery demanding a break-down of charges-this also went unanswered. A solicitor got the deposit back after a grand total of 11 letters and telephone calls at a price of £12 each. Although I got my deposit back in the end, I lost £117.50 in solicitors fees. Spark and sons do this to those whom they perceive to be more vulnerable tenants as a matter of course- the gamble usually pays off as few will go as far as legal redress.
Having spoken to colleagues and friends, I have found many have had identical experiences with Spark and Sons. I am tempted to gather up some stories and see just how widespread this practise is.
Commented by cinihoe on the 28th August 2009
Spark and Sons are useless, I haven't even moved into my property yet (due to their mess up) and they have set up the standing order for my rent which has left my account and me with no funds! Brilliant !
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Commented by dddjdkhk on the 4th August 2009
This review reads suspiciously like it was written by Peter Spark himself! I can't see why anyone else would have this opinion of the company.
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