95% sales valuation accuracy
100% sales fee satisfaction
75% lettings valuation accuracy
88% lettings fee satisfaction
EFFICIENT, FRIENDLY SERVICE, EXCELLENT LOCAL KNOWLEDGE AND GOOD VALUE FOR MONEY £ THAT IS WHY WE ARE THE TOP ESTATE AGENTS IN DURHAM FOR HAPPY CLIENT FEEDBACK.Based in Durham city centre we specialise in residential sales and lettings and property management. We are the first choice for student accommodation.We ...
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EFFICIENT, FRIENDLY SERVICE, EXCELLENT LOCAL KNOWLEDGE AND GOOD VALUE FOR MONEY £ THAT IS WHY WE ARE THE TOP ESTATE AGENTS IN DURHAM FOR HAPPY CLIENT FEEDBACK.
Based in Durham city centre we specialise in residential sales and lettings and property management. We are the first choice for student accommodation.
We are members of the National Lettings Scheme, Safe Agent and the Property Ombudsman so you can be assured that your property is in good hands.
Based in Durham city centre we specialise in residential sales and lettings and property management. We are the first choice for student accommodation.
We are members of the National Lettings Scheme, Safe Agent and the Property Ombudsman so you can be assured that your property is in good hands.
Latest Reviews
View all Reviews 125
4th Jun 2021
reviewed by 'Audrey'
2nd May 2020
reviewed by 'Christina'
6th Sep 2019
reviewed by 'Jamie'
29th Apr 2019
reviewed by 'Chris'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 95% | 100% | £50,000 | £395,000 |
| Lettings | 75% | 88% | £300 | £2,100 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 18 | 1 | 17 | 3 | 63 | 0 | 21 | 0 | 1 | 1 |
Areas covered
- Durham
- Chester le Street
- Houghton le spring
- DH1
- DH2
- DH3
- DH4
- DH5
- DH6
- DH7
Address
3 New Elvet
Durham
County Durham
DH1 3AQ
0191 386 5349
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Images & Videos
Aug 01,2017
Aug 01,2017
0
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I came to Durham as a postgraduate student this year having rented in London for the past three years and ended up renting a single room in 6 Ashwood through Rise in late September 2016.
The experience with Rise couldn't have been more stark to my horrible ...
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Aug 01,2017
Aug 01,2017
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So far, I have found Rise Lettings to be friendly and efficient. I have recently changed my management agent from another company (who I became worse as time went on) to Rise. My experience so far has been good...
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Comment on agent fees
I think the fees are reasonable.
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Jul 28,2017
Jul 28,2017
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Sonya has been helpful, easy to reach, and overall competent. Our paperwork was prepared on time, and she was always available to answer our questions in a clear way....
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Comment on agent fees
A bit higher than expected.
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Jul 22,2017
Jul 22,2017
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Paul and the team were more than helpful, always professional, offering sensible advice and handling all the practical details for me, including viewings. Nothing was too much trouble. Photos and a video of the property were impressive and inviting to prospective buyers. All enquiries were ...
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Comment on agent fees
Tremendous value
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Jul 17,2017
Jul 17,2017
3
people found
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I had my property in Durham rented out for 1 year with Rise, and the tenant was allowed to burn (in the garden) and destroy my furniture, had repainted rooms poorly, and without permission, and had caused large areas of damage to the internal walls. It ...
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Comment on agent fees
Their fees are average, given the poor service they provide.Attachments
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Jul 14,2017
Jul 14,2017
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Matt and Barbara have been excellent estate agents during our time under their care, and they are both also thoroughly nice people.
It's helped to have estate agents who are so approachable, and while there have sometimes been minor delays on maintenance, that is to ...
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Jul 06,2017
Jul 06,2017
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Have to say that both Paul and Daniel were absolutely fantastic in respect of our house sale, Paul took some great photos of our property which we think helped sell it so quickly, just one week and we got over the asking price. Well done ...
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Comment on agent fees
Very reasonable
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May 25,2017
May 25,2017
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We contacted Paul (literally) just before Christmas, having seen another property we really wanted to move ahead with. Paul was very flexible and worked around our schedules to take photos and discuss marketing strategies and a valuation. We were extremely pleased to receive an offer ...
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Comment on agent fees
Reasonable, with a variety of options.
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May 16,2017
May 16,2017
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Rise - Durham City Office. Paul Rickaby. We approached Paul regarding the sale of our property.
Within the day he had discussed our options, taken photos and loaded the advertisement on-line - which was impressive as his visit to us did not start until 4.30! His ...
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Comment on agent fees
Fair
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May 13,2017
May 13,2017
0
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Fantastic service from Paul. He kept us in the loop throughout and was a helpful 'go-between' for us and the sellers....
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Apr 26,2017
Apr 26,2017
0
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Paul was extremely helpful with all queries that where raised during our purchase. Paul's correspondence was all the more important given that I was working in New Zealand for 5 weeks after our offer was accepted on the property, his help ensured an extremely smooth buying ...
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Apr 26,2017
Apr 26,2017
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We sold our house through Rise after no success with two other agents. Paul is very professional in his work due his vast experience. He showed genuine concern and determination to sell our house at the best price and was always willing to discuss any ...
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Comment on agent fees
Good
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Apr 17,2017
Apr 17,2017
1
people found
this helpful
this helpful
Following a meeting with Matt ten years ago when we were very impressed with his professionalism and attention to detail, we decided to move the management of our property portfolio in central Durham City from 'In house' to Rise Lettings.
Since that time, Matt and ...
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Comment on agent fees
Good value for money
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Apr 12,2017
Apr 12,2017
1
people found
this helpful
this helpful
After a bad experience with 2 larger estate agents Rise were a breath of fresh air. Great communication (based on what was easier for me). Used initiative, gave honest advice & also managed to sell my house quickly.
Would definitely recommend! Thank you!...
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Comment on agent fees
Very compeitive
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Apr 11,2017
Apr 11,2017
0
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Paul was fantastic and very swift at replying throughout the who process. Especially with being first time buyers Paul took what would be additional worry and stress out of the equation with his prompt responses....
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Mar 27,2017
Mar 27,2017
0
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Amazing through the whole process! Helped, guided, advised and supported. Really helped the process run smoothly and got the process done in 5 weeks! Fabulous....
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Mar 24,2017
Mar 24,2017
0
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From initial contact, through valuation, listing, viewings and sale Rise and in particular Paul were first class. Paul genuinely showed an interest and helped devise a strategy to sell our home. He was available every step of the way to guide us through. I would ...
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Comment on agent fees
One of the best in the area
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Mar 22,2017
Mar 22,2017
0
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Professional and flexible service from Paul - first viewing by the people who ultimately purchased the property was done at a weekend whilst we were out of the country on holiday....
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Comment on agent fees
Very competitive.
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Mar 22,2017
Mar 22,2017
0
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I thought Paul handled my sale very well.
Advice given was genuine and honest and he was always available if I had any queries and kept me informed of progress of the sale
I liked that he was involved from initial viewing of house to ...
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Comment on agent fees
Good
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Mar 07,2017
Mar 07,2017
0
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new tenant found quickly and dealt with smoothly and easy, great to deal with and would not hesitate to recommend...
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Jan 25,2017
Jan 25,2017
0
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We were very happy with the service Paul provided us during the sale of our property and purchase of our new home. His experience and insight proved invaluable, and we would not hesitate to use his services in the future.
Paul helped us secure a ...
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Comment on agent fees
The fees were very fair, and more competitive than other agents in our area.
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Jan 04,2017
Jan 04,2017
1
people found
this helpful
this helpful
Paul is the chap you want to be working with.
Although I did not list my house to sell through Rise, I did buy my new house via Paul at Rise and I would like to write my positive feedback from my experience of dealing ...
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Comment on agent fees
The fees are competitively priced
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Jan 04,2017
Jan 04,2017
1
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We had an excellent experience selling our house with Rise - Paul Rickaby was by far the most helpful and supportive person throughout our entire sale, often stepping in and making contact with our solicitor or other parties when it shouldn't necessarily have been his ...
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Comment on agent fees
The fees charged were competitive and definitely one of the cheaper quotes we had, yet the service could not have been better and as a result we found the fees good value for money - not often what people say about estate agents!
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Jan 03,2017
Jan 03,2017
0
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We couldn't recommend Rise highly enough. Our contact was with Paul R from start to finish and it was always him that we dealt with. Calls were direct to him and if he couldn't speak immediately would call back within a couple of hours. He ...
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Comment on agent fees
Excellent value for money (we used upfront option).
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Nov 02,2016
Nov 02,2016
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Paul was a delight to work with from start to finish and went the extra mile in helping me out with my first house purchase which could've potentially been a very daunting prospect. Paul made sure the sale went through quickly and smoothly with no ...
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Oct 24,2016
Oct 24,2016
0
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In a chain and without a shadow of doubt was the best estate agent out of them all to deal with. Very helpful from start to finish, would not hesitate to recommend or use in the future....
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Comment on agent fees
N/A
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Sep 29,2016
Sep 29,2016
0
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I found all the staff to be friendly and polite every time we talk through out the sale of our property and their knowledge was clear to see. I had a particularly difficult/picky buyer (who later dropped out), during this stressful period the staff ...
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Comment on agent fees
We choose the up front fee and were very happy with the service we got for it
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Sep 28,2016
Sep 28,2016
0
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We were fortunate to benefit from Pauls professional knowledge of the market,and his advice was most valuable, he was definitely someone you could trust. He kept us informed at all times and we appreciated this very much. He has good personal skills and we ...
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Comment on agent fees
Fees seemed appropriate
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Sep 27,2016
Sep 27,2016
0
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Great service from Paul at Rise! From the day we sold our house, Paul went out of his way to ensure that everything went without a hitch. He acted as go-between for us and our buyers and our solicitor. He was always available to deal ...
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Comment on agent fees
Very competitive fees and excellent service. You certainly get your money's worth!
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Sep 27,2016
Sep 27,2016
0
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Cheap, reassuring (when everything was going wrong) and sold my house!...
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Comment on agent fees
Cheap
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Paul
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Matt
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Matt
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Maria
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Customer Complaints Procedure
Last updated at 11:45 AM 05/04/2017 by allAgents
As a firm accredited by the National Approved Letting Scheme and The Property Ombudsman,
Rise Property Services Limited trading as Rise Estate Agents aims to provide the highest
standards of service to all landlords, tenants, Vendors and buyers but to ensure that your
interests are safeguarded, we offer the following:
If you believe you have grievance, please write in the first instance to Mr Matt Geany at the
address below:
3 New Elvet
Durham
DH1 3AQ
1. The grievance will be acknowledged within 3 working days of receipt and then investigated
thoroughly in accordance with established “in-house” procedures. A formal written outcome of
the complaint will be sent to you within 21 days. If we require longer than this timescale we
will advise you in writing and confirm our revised response date.
2. If you remain dissatisfied with the result of the internal investigation, please contact
Matthew Geany who will review the complaint.
3. Following the conclusion of our in-house review we will write to you with a final written
statement.
4. If you are dissatisfied with the conclusion of the in-house review of the complaint, you
can refer the matter to:
The Property Ombudsman, Beckett House, 4 Bridge Street, Salisbury SP1 2LX
