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Reeds Rains

Agent rating: 4.4 out of 5.0 based on 1351 ratings. This website contains 1351 user reviews of Reeds Rains.

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Filter Reviews

  • 5 Stars 1045
  • 4 Stars 132
  • 3 Stars 10
  • 2 Stars 9
  • 1 Star 155

  • Recommended 1191
  • Not Recommended 160
  • Sales (as a Vendor)399
  • Sales (as a Buyer)320
  • Sales (Prospective customer)34

  • Lettings (as a Landlord)274
  • Lettings (as a Tenant)243
  • Lettings (Prospective customer)20
  • Repair/Property Management0

  • They manage our building2
  • They are our factor0
  • They manage our estate0

  • They arranged our mortgage16
  • Re-Mortgages (Prospective Customer)0
  • Mortgages (Prospective Customer)0

  • Surveys0
  • Conveyancing1

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This firm is ranked 1294 out of 14308 in the UK

Overall Customer Rating

4.41 out of 5.00

  • 1191 recommend
  • 160 disapprove

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Meet the Team

League Table Rankings:

Agent Information

Established in 1868, Reeds Rains have the expertise and knowledge to make home buying and selling, a smooth and simple process.

Page last updated on: 03-Aug-2015 10:39:48

Customer Reviews  (Page 1 of 46)

  1. A 5 -star review by ''

    Branch:
    68 Laughton Road (Dinnington) (Sheffield) (Aberdeen City)
    Services:
    Sales (as a Buyer)
    Staff Member
    Liz March, georgina strutt
    Postcode
    S25
    Experience:
    Would you use the agent again? Yes
    no photono photo
    Liz Marchgeorgina strutt

    The staff at Reeds Rains Dinnington are an asset to this company, nothing was to much trouble , always polite, really friendly. If i was selling my property in the near future i would definitely use this branch . Thankyou.

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  2. A 5 -star review by ''

    Branch:
    42 Glumangate ( ) (Chesterfield) (Derbyshire)
    Services:
    Sales (as a Vendor)
    Staff Member
    Tracey Wathall, Gemma Roper
    Postcode
    S80
    Sold Price
    £68000
    Experience:
    Would you use the agent again? Yes
    no photono photo
    Tracey WathallGemma Roper

    We had our house on the market in 2014 with another agent and were having no luck with the sale, very few viewings and no offers in approximately 10 months. We were approached by Reeds Rains in early 2015 and Tracy and Sue came to the house to see us and value the property. They were very positive about the house and very confident they could sell the house. Tracy was so confident that she could not only get plenty of viewings but that the house would be sold by July 2015. My last experience with a previous estate agent was very poor, severe lack of communication and they did not seem... (read more)

    Comments on the Agents fees

    “THERE ARE OPTIONS AVAILABLE FOR CHEAPER ESTATE AGENTS, BUT FOR THE SERVICE I RECEIVED THE FEE WAS VERY GOOD VALUE FOR MONEY.”


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  3. A 5 -star review by ''

    Branch:
    53 Church Street (Sutton-On-Hull) (Sutton-On-Hull) (North Lincolnshire)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Sarah Wright
    Postcode
    hu8
    Rent PCM
    £550
    Experience:
    Would you use the agent again? Yes
    no photo
    Sarah Wright

    Sarah is a very personable and professional lady who gives confidence to her customers in the way she communicates and carries out her responsibilities to her client. She obtained in a short space of time new tenants for my property who are just the type of people I am happy to let my property to. At all times she kept me in the picture and could not have been more helpful in every way as I live some considerable distance from the property. Thankyou Sarah!

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  4. A 5 -star review by ''

    Branch:
    12 Wesley Stret (Castleford) (West Yorkshire)
    Services:
    Sales (as a Vendor)
    Staff Member
    Janine Robinson, Jonathan
    Postcode
    No postcode selected.
    Experience:
    Would you use the agent again? Yes
    no photono photo
    Janine RobinsonJonathan

    My husband and i can not begin to stress our absolute gratitude to Janine Robinson for the commitment to the sale of our property.we really would recommend Janice to anyone that wants help in buying or selling a property,she really does go above and beyond to ensure all runs smoothly. Thankyou Janine.

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  5. A 1 -star review by ''

    Branch:
    39 Middlewood Road (Hillsborough) (Sheffield) (South Yorkshire)
    Services:
    Lettings (as a Landlord)
    Staff Member
    No staff selected.
    Postcode
    S6
    Rent PCM
    £600
    Experience:
    Would you use the agent again? No

    the way they "manage" lettings is unbelievable. Tenants call them with absurd complaints, they call me (not even from the branch but from some office in Manchester or somewhere else) and, as the way to solve the problem, they "offer" to send a technician (electrician. gas engineer, etc). Then the issue is always a non -issue (just a tenant unable to turn a handle , or, literally, to pull a plug out of the socket) but the engineer has gone and i have to pay him. Managing a property means also being able to filter tenants complaints: that is, sending somebody there to check, and see IF IS THE CASE OR NOT to start a costly repair procedure; IF THERE IS REALLY ANYTHING TO REPAIR OR NOT. The way they operate instead, the rent is cut down by totally useless technician calls. I have now to travel to the property from another city whenever an issue arises, because is cheaper than paying bills for nothing.

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  6. A 5 -star review by ''

    Branch:
    9 Wesley Street (Ossett) (Wakefield) (West Yorkshire)
    Services:
    Sales (as a Vendor)
    Staff Member
    Hannah Roberts, Reece Shaw
    Postcode
    WF5
    Sold Price
    £175000
    Experience:
    Would you use the agent again? Yes
    no photono photo
    Hannah RobertsReece Shaw

    First class sales service. The after care from all the staff but especially Hannah and Reese was outstanding. We have had numerous issues with our purchase (not through Reeds) but they have supported and dealt with things outside their remit. Secured us temporary accommodation in the interim. Even after they have received fees from our sale the support continues. 1st class from start to hopefully finish. Many thanks.

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  7. A 5 -star review by ''

    Branch:
    2 Hythe street, ( ) (Dartford) (Kent)
    Services:
    Sales (as a Vendor)
    Staff Member
    Tony , Sue Bunce
    Postcode
    DA1
    Sold Price
    £205000
    Experience:
    Would you use the agent again? Yes
    no photono photo
    Tony Sue Bunce

    Tony came round to value our property and an hour later Sue called to tell us that there were 5 prospective buyers wishing to view. 3 came round that same evening and we received an over asking price offer soon after 9 the following morning.
    Although there wasn't a long chain, legalities meant that the selling process took a few months but Sue made sure we were always up to date with developments.
    We would not hesitate to recommend Reeds Rains to any prospective buyers or sellers - they really know their market and are very professional.

    Comments on the Agents fees

    “VERY REASONABLE”


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  8. A 3 -star review by ''

    Branch:
    24 Beastfair (Pontefract) (West Yorkshire)
    Services:
    Sales (as a Vendor)
    Staff Member
    fiona edwards
    Postcode
    wf8
    Sold Price
    £233300
    Experience:
    Would you use the agent again? Yes
    no photo
    fiona edwards

    We chose Reeds Rains because of the professional presentation on valuation, despite the fact that they were more expensive. Upon selection, they recommended using Switalskis for the conveyancing, at a reasonable price.It took a year to fimd a buyer, and we had to drop the price by about 8%. I thought that they could have been more pro active in trying to hold onto one or two interested parties, but it is difficult to judge as we were selling from a remote location, being based 150 miles from Pontefract.
    Communication levels with the branch were ok, and I found Maggie helpful. Emma always called back when I asked to speak to the branch manager. We had a lot of trouble getting the solicitors to get moving, and I think Emma was instrumental in getting a more senior person involved in the conveyancing. I think Reeds Rains do an ok job. I wouldn't go with their recommendation of solicitors again.

    Comments on the Agents fees

    “WE SAW 3 AGENTS ONE VALUED THE HOUSE AT £225,000 AND FEES OF 1%. ONE VALUED IT AT £250K AND WANTED 1.25% WE DIDN'T USE THEM BECAUSE WE COULD NEVER GET THROUGH TO THEM ON THE PHONE. REEDS RAINS WANTED 1.5%. SO THEY GOT AN EXTRA £8,300 FOR US AT AN EXTRA COST OF 0.5%, BUT IT TOOK A YEAR TO DO IT. WE COULD AFFORD TO WAIT.”


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  9. A 5 -star review by ''

    Branch:
    508 Holderness Road (Hull) (Hull) (Aberdeen City)
    Services:
    Sales (as a Vendor)
    Staff Member
    Becki , Claire Cleveland
    Postcode
    HU12
    Sold Price
    £196000
    Experience:
    Would you use the agent again? Yes
    no photono photo
    Becki Claire Cleveland

    I have dealt with both Becky and Claire. They are both excellent members of staff. Especially Becky who has had to deal with a lot of last minute problems, not down to the Hull branch, however it was due to poor communication from the Pontefract branch, who were dealing with the sale of a property to the person we were buying from.

    Comments on the Agents fees

    “STEPHEN CAME TO AN AGREEABLE AMOUNT WITH MYSELF AND MY PARTNER.”


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  10. A 5 -star review by ''

    Branch:
    32 Alderley Road ( ) (Wilmslow) (Cheshire)
    Services:
    Sales (as a Vendor)
    Staff Member
    Joanna Burnett
    Postcode
    sk9
    Sold Price
    £610000
    Experience:
    Would you use the agent again? Yes
    no photo
    Joanna Burnett

    Reeds Rains have acted as an Agent for both renting and more recently selling our property. The service we received from Jo Burnett was second to none. Her proactive and proffesional work ethic along with her excellent interpersonal skills made, what could have been a stressful experience, relatively smooth. I would have no hesitation in recommending this Estate Agents and would certainly use their services again. A big thankyou to Jo!

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  12. A 5 -star review by ''

    Branch:
    254 finney Lane (Heald Green) (Greater Manchester)
    Services:
    Sales (as a Vendor)
    Staff Member
    Rachel Beswick, Lisa Andrews
    Postcode
    SK8
    Sold Price
    £245000
    Experience:
    Would you use the agent again? Yes
    no photono photo
    Rachel BeswickLisa Andrews

    Great service. Attentive and honest staff. Cannot fault them, their advice or the service we received. Rachel and Lisa are very professional yet friendly and approachable.

    Comments on the Agents fees

    “FELT EXPENSIVE AS WE SOLD TO FIRST VIEWER FOR ASKING PRICE SO THOUGH THAT WAS FANTASTIC, WE DIDN'T USE YOUR SERVICES FOR LONG!!”


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  13. A 5 -star review by ''

    Branch:
    226 London Road (Waterlooville) (Hampshire)
    Services:
    Sales (as a Buyer)
    Staff Member
    Sarah Gazard
    Postcode
    po7
    Experience:
    Would you use the agent again? Yes
    no photo
    Sarah Gazard

    We would like to thank Reeds Rains of Waterlooville for their high professionalism during our recent purchase of our dream home.

    The staff were friendly, highly professional and knowledgeable of their industry and area.
    We would in particular like to highlight Sarah Gazard who was instrumental in finding our home. She kept us updated throughout the whole process. We were also very grateful that every other member of the Waterlooville staff knew what was happening with the sale so we could get correct information on progress even on days when Sarah was off.

    We would have no hesitation in recommending, or to using Reeds Rains in the future.

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  14. A 5 -star review by ''

    Branch:
    25 Grosvenor Road (Ripley) (Derbyshire)
    Services:
    Sales (as a Vendor)
    Staff Member
    Rachel Quinn
    Postcode
    DE5
    Sold Price
    £225
    Experience:
    Would you use the agent again? Yes
    no photo
    Rachel Quinn

    Rachel has been very helpful and efficient, and I feel she provided a great service with very prompt communication. I have been very happy with the service I received. Rachel and all the staff members I came into contact with at the branch were polite, helpful, and knowledgeable.

    I would definitely recommend Reeds Rains to my family and friends.

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  15. A 5 -star review by ''

    Branch:
    4 Bull Ring (Wakefield) (West Yorkshire)
    Services:
    Sales (as a Vendor)
    Staff Member
    Joanne Deakin
    Postcode
    Wf2
    Sold Price
    £142950
    Experience:
    Would you use the agent again? Yes
    no photo
    Joanne Deakin

    We wish to thank Joanne for her professionalism and the very friendly atmosphere from the rest of the staff at Reeds Rains Wakefield (Bull Ring Branch). The service we received was outstanding and helped us all the way from sale to sold. Joanne assisted us in locating a solicitor that dealt with our special requirements and always kept in touch with us with updates to the progress of our sale. When there were concerns that we had, Joanne did her best to reassure us . The rest of the staff were very friendly and welcoming and we're competent in dealing with enquires and passing on messages. They are also very knowledgeable with mortgage advice. We are very happy that we chose Reeds Reeds Wakefield and would like to recommend them if anybody was thinking of buying or selling through this branch. We wish them all the best for the future.

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  16. A 4 -star review by ''

    Branch:
    12 Wesley Stret (Castleford) (West Yorkshire)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Danni Dickinson
    Postcode
    Wf11
    Rent PCM
    £525
    Experience:
    Would you use the agent again? Yes
    no photo
    Danni Dickinson

    We approached Reeds Rains as we were looking to move to a property which would accommodate pets, they were extremely helpful and efficient throughout the procedure. From viewing to signing the tenancy Danni was amazing and couldn't have been better. Nothing was too much to ask from her. We still had a month on our current tenancy and she managed to work with both Us and the landlord to agree on a mutually beneficial move in date. We have had a few problems settling into the house and Danni has still been as helpful as ever. We have used several letting agents before and not been impressed. Reeds rains has by far been the best. The fees are slightly more expensive than others but the service you receive more than makes up for this. Thanks Danni !

    Comments on the Agents fees

    “THEY ARE SLIGHTLY HIGHER THAN OTHER LETTING AGENTS WHICH MEANT WE STRUGGLED TO AFFORD THE INITIAL PAYMENT.”


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  17. A 5 -star review by ''

    Branch:
    254 finney Lane (Heald Green) (Greater Manchester)
    Services:
    Sales (as a Vendor)
    Staff Member
    Rachel Beswick, Lisa Andrews
    Postcode
    Sk8
    Sold Price
    £280000
    Experience:
    Would you use the agent again? Yes
    no photono photo
    Rachel BeswickLisa Andrews

    We have recently sold my parents home with this estate agents. We met a number of agents before choosing Rachael and her team & what a good decision it turned out to be. We lived a distance away & Rachael and Lisa appreciated our issues and went above and beyond with the service they provided professional knowledgable efficient and friendly The house sold very quickly and the whole process was handled well with particular understanding of the circumstances we were in. Thankyou

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  18. A 4 -star review by ''

    Branch:
    24 Beastfair (Pontefract) (West Yorkshire)
    Services:
    Sales (as a Vendor)
    Staff Member
    fiona edwards, Maggie Wysocka
    Postcode
    Wf9
    Sold Price
    £200000
    Experience:
    Would you use the agent again? Yes
    no photono photo
    fiona edwardsMaggie Wysocka

    During a slow sales cycle, Maggie and Fiona kept us regularly updated with viewings, searches and feedback. When a discrepancy over fee was identified staff arranged an appropriate solution that was honored at point of contract completion. Would use their service again should there be a need.

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  19. A 5 -star review by ''

    Branch:
    102 Market Street (Hyde) (Greater Manchester)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Jill speers
    Postcode
    SK14
    Rent PCM
    £485
    Experience:
    Would you use the agent again? Yes
    no photo
    Jill speers

    I would like to say thank you to Jill and the lettings team at Reeds Rains Hyde Branch. I have rented properties before but have never dealt with and agent that give such a fantastic service. Although Reeds Rains did not manage the property I rented they made the process easy and as stress free as possible. I like that I was kept informed at all times, the staff are friendly and very professional. The estate agents that I have used could learn a lot from the staff at Reeds Rains Hyde. I only wish my current property was with them!

    Thanks again and keep up the great work

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  20. A 5 -star review by ''

    Branch:
    The Chimes 23 Campo Lane (Sheffield) (South Yorkshire)
    Services:
    Sales (as a Vendor)
    Staff Member
    James Holding
    Postcode
    S3
    Sold Price
    £105000
    Experience:
    Would you use the agent again? Yes
    no photo
    James Holding

    Great service. Managed to find a buyer for 2 of my properties which has cut out the hassle of dealing with lots of different solicitors and buyers.

    Great communication and very friendly down to earth staff.

    Look forward to doing more business in the future.

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  21. A 5 -star review by ''

    Branch:
    42 Glumangate ( ) (Chesterfield) (Derbyshire)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Heather Cooper, Catherine Garvey
    Postcode
    S44
    Experience:
    Would you use the agent again? Yes
    no photono photo
    Heather CooperCatherine Garvey

    I have had a number of interactions with Catherine and Heather and I have always found them to be efficient and responsive. Pleasure to work with them.

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  23. A 5 -star review by ''

    Branch:
    226 London Road (Waterlooville) (Hampshire)
    Services:
    Sales (as a Buyer)
    Staff Member
    No staff selected.
    Postcode
    PO8
    Sold Price
    £270000
    Experience:
    Would you use the agent again? Yes

    excellent service from this estate agents, sarah was a very charming and helpful member of staff who has continued to be so even after we have completed the transaction. She has offered us continuing help with the area and any queries we may have.

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  24. A 5 -star review by ''

    Branch:
    5 Ack Lane East (Bramhall) (Stockport) (Cheshire)
    Services:
    Sales (as a Vendor)
    Staff Member
    Barbora Wilmot, Lindsey Musther
    Postcode
    SK*
    Sold Price
    £265000
    Experience:
    Would you use the agent again? Yes
    no photono photo
    Barbora WilmotLindsey Musther

    I would like to thank and complement all the staff at the Reeds Rains Bramhall branch. The experience from the start with Glyn and subsequently Lindsay and Barbora was excellent.
    I was kept up to date right from the start and received a superb service with almost immediate feed back from every viewing, and their frank and open opinions.
    I would recommend you guys 100%. Thanks for all your help.

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  25. A 5 -star review by ''

    Branch:
    50 Nottingham Road (Eastwood) (Nottingham) (Nottinghamshire)
    Services:
    Sales (as a Vendor)
    Staff Member
    Chloe Aram
    Postcode
    Ng16
    Sold Price
    £290000
    Experience:
    Would you use the agent again? Yes
    no photo
    Chloe Aram

    My property had been on the market for several years with many different agents with no successful viewings. After many disagreements with them I decided to move to Reeds Rains after my daughter found them very helpful buying her first home.

    I put my house on the market with them in the August 2014 and within months I had several viewings. More then what can be said for other agents, and within 6 months had two offers on my home. From start to finish I could not fault Reeds rains in particular Chloe. She went above and beyond my expectations and ensured that communication was maintained... (read more)

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  26. A 5 -star review by ''

    Branch:
    1 Carr Lane (Acomb) (York) (Yorkshie)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Katherine Richards
    Postcode
    YO26
    Rent PCM
    £795
    Experience:
    Would you use the agent again? Yes
    no photo
    Katherine Richards

    Katherine has been incredibly patient with everything that has happened in the leading up to us moving into the property and always got information to me on time and arranged things for me even when I was away for a month during the process. She's been efficient and helpful all the way and even now is still being very helpful when we have any questions about the property. Very lucky to have been dealing with her.

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  27. A 5 -star review by ''

    Branch:
    1 Carr Lane (Acomb) (York) (Yorkshie)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Katherine Richards
    Postcode
    YO26
    Rent PCM
    £795
    Experience:
    Would you use the agent again? Yes
    no photo
    Katherine Richards

    Katherine was really helpful and managed to sort any issues quickly when they arose and this made the whole moving process a lot less stressful.

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  28. A 4 -star review by ''

    Branch:
    Reeds Rains House, Brookfield Business Park, Brookfield Road (Cheadle) (Cheshire)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Catherine Garvey
    Postcode
    S42
    Rent PCM
    £700
    Experience:
    Would you use the agent again? Yes
    no photo
    Catherine Garvey

    Ms Garvey has kept me thoroughly informed about my property. When a problem arose regarding our gas safety certificate, she emailed regularly and arranged a gas boiler service and quotes from local contractors. She has consulted me about my wishes and been flexible and proactive with arrangements she has made. Ms Garvey obviously takes her role and responsibilities very seriously and it is very reassuring to have such good support from our agents.

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  29. A 4 -star review by ''

    Branch:
    Reeds Rains House, Brookfield Business Park, Brookfield Road (Cheadle) (Cheshire)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Katie
    Postcode
    WN5
    Rent PCM
    £480
    Experience:
    Would you use the agent again? Yes
    no photo
    Katie

    I receive regular emails updating me on what is needed to maintain the compliance of the apartment for letting purposes. These are always received in a timely fashion and are dealt with promptly. The service is very efficient.

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  30. A 5 -star review by ''

    Branch:
    508 Holderness Road (Hull) (Hull) (Aberdeen City)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Cheryl Clark, Kimberly Raines
    Postcode
    HU12
    Rent PCM
    £450
    Experience:
    Would you use the agent again? Yes
    no photono photo
    Cheryl ClarkKimberly Raines

    Absolutely delighted with the help I got from Cheryl when renting my new home. After my viewing of the property I knew I desperately wanted the house, but also knew that I was one on many. Cheryl guided me through the paperwork, then made my day when she rang me to tell me that I had been accepted as a tenant. After that she kept me informed how the tenancy was going. I now have my new home but I am confident that if I have any problems in the future, Cheryl and the team at Reeds Rains are only a phone call away with a helping hand :-)

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  31. A 5 -star review by ''

    Branch:
    53 Church Street (Sutton-On-Hull) (Sutton-On-Hull) (North Lincolnshire)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Sarah
    Postcode
    HU7
    Rent PCM
    £400
    Experience:
    Would you use the agent again? Yes
    no photo
    Sarah

    I found Sarah to be very helpful and polite in everything she did . Nothing was to much trouble for her, and whenever i had any problems she was there at the end of the phone to help as much as she could, or to find someone who could help, if she herself couldnt do so.
    She is always polite and always has a welcoming smile on her face from the moment you enter the Agency thru till you leave.
    I have dealt with Sarah on two moves now through Reeds Rains, and on both occasions has been a pleasure to have her assist me with my move.

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  32. A 5 -star review by ''

    Branch:
    12 Moorside Road (Heaton Moor) ( SWtockport) (Cheshire)
    Services:
    Sales (as a Vendor)
    Staff Member
    Bowden Lauren
    Postcode
    SK4
    Experience:
    Would you use the agent again? Yes
    no photo
    Bowden Lauren

    I recently sold a property thro' the Stockport Branch of Reed Rains(RR). who I selected based primarily on their proximity to the property. I am based about 200 miles away from Stockport so I relied heavily on RR and in particular Lauren who was brilliant throughout the whole process. Lauren went out of her way to help expedite the sale - nothing was too much trouble for her. Thank-you Lauren!
    I have no hesitation in recommending RR-Stockport and Lauren

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