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Reeds Rains

Agent rating: 4 out of 5.0 based on 604 ratings. This website contains 604 user reviews of Reeds Rains.

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  • Sales (as a Vendor)161
  • Sales (as a Buyer)132
  • Sales (Prospective customer)30

  • Lettings (as a Landlord)125
  • Lettings (as a Tenant)114
  • Lettings (Prospective customer)16
  • Repair/Property Management0

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  • They manage our estate0

  • They arranged our mortgage6
  • Re-Mortgages (Prospective Customer)0
  • Mortgages (Prospective Customer)0

  • Surveys0
  • Conveyancing1

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This firm is ranked 1124 out of 12655 in the UK

Overall Customer Rating

4.02 out of 5.00

  • 469 recommend
  • 135 disapprove

...left to get your reviews in for the 2014 Estate & Letting Agent Awards

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Agent Information

Established in 1868, Reeds Rains have the expertise and knowledge to make home buying and selling, a smooth and simple process.

Reeds Rains has not joined our 'transparent agent' scheme yet.

"If only I had known about this site before.." the most common comment we get posted from reviewers that have had a bad experience. So in response, allAgents has introduced the "transparent agent" scheme to help identify agents that are open about independent customer feedback and have nothing to hide. The scheme is FREE to join and as an incentive, allAgents will provide them with FREE LANDLORD & VENDOR ENQUIRES.
 
Click here and Join the 1000s of Delighted customers that have had success with our recommended agents. If however you do choose to use Reeds Rains, please make them aware of the scheme and ask them to get in touch if they want to become a member. - Learn more about 'Transparent Agents'.

Customer Reviews  (Page 1 of 21)

Page last updated on: 29-Aug-2014 18:30:11

  1. A 4-star review by 'satinder' 29/8/2014

    Branch:
    2 Anchorage Quay, (Salford Quays) (Greater Manchester)
    Services:
    Lettings (as a Landlord)
    Staff Member
    No staff selected.
    Postcode
    M160
    Rent PCM
    £700
    Experience:
    Would you use the agent again? Yes
    Upload a reviwer profile image

    When there was no respond from the agent, re-letting my property, he apologized for not updating me , and certainly kept me well informed.
    The agent also professionally and polity explained the reasons for lack of interest. Acting (reluctantly as it could have fetched more for its excellent condition, if pushed hard,. especially when I had it market asap) on his recommendation noticed the difference.
    When ever He was questioned about any of the company policy he reasoned with examples
    and reassured me of considering my views and interests for future.
    Most of all he displayed patience, consideration and reassurance when contacted .

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  2. A 5-star review by 'Amy & Morten' 27/8/2014

    Branch:
    68 Laughton Road (Dinnington) (Sheffield) (Aberdeen City)
    Services:
    Sales (as a Buyer)
    Staff Member
    Katie Wilson
    Postcode
    S60
    Sold Price
    £145000
    Experience:
    Would you use the agent again? Yes
     
    Katie Wilson

    Katie Wilson provided us with excellent support & communication whilst buying our first home, she would ring to tell us what was happening/had happened/was going to happen. She did all the hard work & turned our mortgage application around in less than 3 weeks, she also filled out the application for our help to buy funding. If we had any questions we felt comfortable to pop in or ring as she is such a happy person & is really easy to talk to. Thanks again Katie :-) x

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  3. A 5-star review by 'N/A' 26/8/2014

    Branch:
    2 Anchorage Quay, (Salford Quays) (Greater Manchester)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Ian Jordan
    Postcode
    M16
    Rent PCM
    £700
    Experience:
    Would you use the agent again? Yes
     
    Ian Jordan

    It was a pleasure working with Ian towards renting a property. Any correspondences we had were prompt, friendly and professional. I wouldn't hesitate to recommend Ian to a friend.

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  4. A 5-star review by 'peteandkate' 26/8/2014

    Branch:
    17-19 Commercial Street (Halifax) (West Yorkshire)
    Services:
    Sales (as a Vendor)
    Staff Member
    Matthew
    Postcode
    hx3
    Sold Price
    £100000
    Experience:
    Would you use the agent again? Yes
     
    Matthew

    We bought and sold the house through Reeds Rains. I am delighted with the service that we received from Matthew. Thank you very much.

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  5. A 5-star review by 'M.J.R' 26/8/2014

    Branch:
    508 Holderness Road (Hull) (Hull) (Aberdeen City)
    Services:
    Sales (as a Vendor)
    Staff Member
    Rebecca Todd, Steven Goforth
    Postcode
    HU18
    Sold Price
    £124950
    Experience:
    Would you use the agent again? Yes
     
    Rebecca ToddSteven Goforth

    Being the first time I had sold a property, I needed as much guidance as I could get. Steven did a fantastic job of explaining the process to me, was very professional and very informative. Although Reeds Rains weren't the cheapest agent, their professionalism and experience stood out and made it worth every penny. Becky, Natalie, Stacey and Claire were all great in the office, always helpful, polite and kept me updated. Becky negotiated the sale for me and achieved a great price within my tight timescale. Thank you Reeds Rains for making my selling process pain free!

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  6. A 5-star review by 'kev smiles' 25/8/2014

    Branch:
    226 London Road (Waterlooville) (Hampshire)
    Services:
    Lettings (as a Tenant)
    Staff Member
    No staff selected.
    Postcode
    po7
    Rent PCM
    £825
    Experience:
    Would you use the agent again? Yes
    Upload a reviwer profile image

    I have rented property for some time now in waterlooville i have dealt with many agents and up till now very disappointed. I then went to reeds rains on a recommendation and was told to speak to charlie all i can say is first class he did exactly what he said he would never had to chase him wish everyone was as reliable thanks charlie

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  7. A 5-star review by 'Georgiana' 24/8/2014

    Branch:
    68 Laughton Road (Dinnington) (Sheffield) (Aberdeen City)
    Services:
    Sales (as a Buyer)
    Staff Member
    Katie Wilson
    Postcode
    Ng3
    Experience:
    Would you use the agent again? Yes
     
    Katie Wilson

    Me and my husband we were pleased to work with such a nice people, Katie has always advised us and she was carring about our inquiries. We will recomand her to our friends, very nice to deal with Reeds Rains. Thank you very much for your help.

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  8. A 5-star review by 'Georgiana' 24/8/2014

    Branch:
    68 Laughton Road (Dinnington) (Sheffield) (Aberdeen City)
    Services:
    Sales (as a Buyer)
    Staff Member
    Katie Wilson
    Postcode
    Ng3
    Experience:
    Would you use the agent again? Yes
     
    Katie Wilson

    Me and my husband we were pleased to work with such a nice people, Katie has always advised us and she was carring about our inquiries. We will recomand her to our friends, very nice to deal with Reeds Rains. Thank you very much for your help.

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  9. A 5-star review by 'Dianne Kalvik' 22/8/2014

    Branch:
    42 Glumangate ( ) (Chesterfield) (Derbyshire)
    Services:
    Sales (as a Vendor)
    Staff Member
    Kirsty McDonald, Chesterfield Chesterfield
    Postcode
    S42
    Sold Price
    £75000
    Experience:
    Would you use the agent again? Yes
     
    Kirsty McDonaldChesterfield Chesterfield

    Kirsty has been on top of the game throughout the long and tortuous 4 months plus period since an offer was accepted. She has kept constantly in touch with both sets of solicitors and has been unrelentingly cheerful throughout the process. (It was a very complex conveyance process!) She contacted me frequently to discuss progress and possible strategies and unfailingly returned my calls, in sharp contrast to my first agent from a competitor firm. I really feel that she deserves a large share of that overall fee and a glass of bubbly!

    Comments on the Agents fees

    “NO BODY LIKES TO PAY FEES BUT AT LEAST I FELT THEY WERE COMPETITIVE AND ALTHOUGH THE HOUSE WAS ORIGINALLY MARKETED AT 85,000 AT LEAST IT WAS SOLD!”


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  10. A 5-star review by 'MW' 22/8/2014

    Branch:
    16-18 Bull Green (Halifax) (Halifax) (West Yorkshire)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Victoria Greenwood, Jan Johnson
    Postcode
    No postcode selected.
    Experience:
    Would you use the agent again? Yes
     
    Victoria GreenwoodJan Johnson

    I have 8 apts and I only use Reeds Rains to let my properties out. I have been with them for several years and when one of my properties becomes available, they are very quick to get it advertised and find a new tenant quickly. I deal with Victoria Greenwood and Jan Johnson

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  1. A 5-star review by 'Geraldine' 22/8/2014

    Branch:
    24 Beastfair (Pontefract) (West Yorkshire)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Julie Sumner
    Postcode
    WF8
    Rent PCM
    £1000
    Experience:
    Would you use the agent again? Yes
     
    Julie Sumner

    The service provided by Julie at Pontefract branch was excellent - always on hand to provide the personal service & keeps you informed every step of the way - makes the rental process very easy & stressfree.

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  2. A 5-star review by 'Colin & Pam Pepper' 21/8/2014

    Branch:
    50 Nottingham Road (Eastwood) (Nottingham) (Nottinghamshire)
    Services:
    Sales (as a Vendor)
    Staff Member
    Nick Robinson, Chloe Aram
    Postcode
    NG16
    Sold Price
    £132000
    Experience:
    Would you use the agent again? Yes
     
    Nick RobinsonChloe Aram

    We found all the staff helpful and informative. As we sold our property within three weeks they really got
    on our case and helped to sell it quickly.

    We would thoroughly recommend them to any prospective customers.

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  3. A 2-star review by 'Jane Day' 20/8/2014

    Branch:
    17-19 Commercial Street (Halifax) (West Yorkshire)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Victoria
    Postcode
    hx3
    Rent PCM
    £400
    Experience:
    Would you use the agent again? No
     
    Victoria

    There were a number of issues that were unsatisfactory in my service from ReedsRains. My initial contact was with the branch manager Jan who was very helpful. I then had some dealings with Victoria and although some of the issues were around a 'gas certificate' I found it unhelpful when no-one returned my calls when they said they would. I also found it unsatisfactory that no-one told me about the gas certificate not being sorted which resulted in weeks of delay of no rent being paid to myself, despite the tenant making her payment. When I did contact RR to sort out the queries I received... (read more)

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  4. A 5-star review by 'New Landlord' 19/8/2014

    Branch:
    2 Anchorage Quay, (Salford Quays) (Greater Manchester)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Ian Jordan
    Postcode
    M5
    Sold Price
    £170000
    Experience:
    Would you use the agent again? Yes
     
    Ian Jordan

    I wish to express my satistaction with the letting/management service provide by Reeds Rains. Special praise to Ian Jordan who works at the Salford branch. He has been exceptionally pleasant and courteous while providing a very proffessional service.

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  5. A 5-star review by 'Samantha' 19/8/2014

    Branch:
    2 Anchorage Quay, (Salford Quays) (Greater Manchester)
    Services:
    Sales (as a Buyer)
    Staff Member
    Adam Cooper
    Postcode
    M50
    Sold Price
    £155000
    Experience:
    Would you use the agent again? Yes
     
    Adam Cooper

    Adam was extremely helpful right from the start, and didn't mind how many questions we wanted to ask or how many times we wanted to view the property. He was also extremely thorough and pro-active throughout the exchange process. We would certainly use Reeds Rains again if we decide to move again (although hopefully that will be in many years to come).

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  6. A 5-star review by 'David' 18/8/2014

    Branch:
    23 Burnley Road (Todmorden) (West Yorkshire)
    Services:
    Sales (as a Buyer)
    Staff Member
    Kay , Janice
    Postcode
    OL14
    Sold Price
    £60000
    Experience:
    Would you use the agent again? Yes
     
    Kay Janice

    Kay at Reeds Rains Todmorden was a pleasure to deal with. She was extremely efficient, knowledgeable, understanding and genuinely caring. Kay has excellent interpersonal skills and is an asset to Reeds Rains. I would have no hesitation in recommending Kay and Reeds Rains going forward.

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  7. A 1-star review by 'reedspains' 18/8/2014

    Branch:
    4 Castle Street (Kent)
    Services:
    Lettings (as a Tenant)
    Staff Member
    No staff selected.
    Postcode
    ct2
    Rent PCM
    £1350
    Experience:
    Would you use the agent again? No
    Upload a reviwer profile image

    My fears over the legitimacy and reliability of reeds rains were first aroused around the time we had chosen a house of theirs we wanted to rent. We went and viewed about 5 prospective properties, and picked our favourite, and everything seemed in order. We were informed that there was a £200 deposit, which we did not question, as this is usually the case when renting a property, we were then informed that all 5 of us were required to pay a further £200 non-refundable 'admin' fee, this cannot have been a finders fee, as it was their property, and the only explanation they could provide was... (read more)

    Comments on the Agents fees

    “EXTORTION FOR WHAT WE GOT.”


    What could Reeds Rains do to change your mind??

    “Been a good landlord, who didn\'t lie, and actually sorted out problems.”


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  8. A 5-star review by 'Julie Fearn' 18/8/2014

    Branch:
    Queens House 9 Micklegate (york) (York) (Yorkshire)
    Services:
    Sales (as a Vendor)
    Staff Member
    Emma Stewart
    Postcode
    YO30
    Sold Price
    £125000
    Experience:
    Would you use the agent again? Yes
     
    Emma Stewart

    Reeds Rains were very helpful, professional and took the stress away from house selling by doing it all for me. My house sold quickly and I would re commend them.

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  9. A 5-star review by 'Catherine' 18/8/2014

    Branch:
    Queens House 9 Micklegate (york) (York) (Yorkshire)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Susan Hannon 
    Postcode
    yo41
    Rent PCM
    £675
    Experience:
    Would you use the agent again? Yes
     
    Susan Hannon

    We already use Reedsrains for the letting of our other property, and have found the service to be excellent at all times.
    In this instance, Sue and the rest of the team provided a professional and friendly service, quickly finding a suitable tenant that matched our demanding requirements. I would not hesitate in recommending them to other Landlords in need of this type of service

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  10. A 5-star review by 'Dot Allison' 18/8/2014

    Branch:
    12 Wesley Stret (Castleford) (West Yorkshire)
    Services:
    Sales (as a Buyer)
    Staff Member
    Rebecca
    Postcode
    WF10
    Experience:
    Would you use the agent again? Yes
     
    Rebecca

    reeds rain has helped my Daughter buy her first house, they were more than helpfull with everything during the sale 2012, My son rented a house through reed rain, they were also very helpfull, they sorted everything out for him very quickly so he could move in. 2013. Because we had a very service from them we went back to them when we were looking for house. we had arranged to see 2 houses, but we had a problem with our car, after viewing the first house, Rebecca took us in her car to visit the second house, not only that, she dropped us off in castleford so we could catch the bus. Janine, well we owe her a lot she had to work really hard on our behalf, the house we were buying wasnt straight forward, would I recomed them? yes yes yes a really great team at reed rain thankyou once again

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  1. A 5-star review by 'Neal Houldsworth and Barrie Pownall' 18/8/2014

    Branch:
    98 Park Road (Timperley) (Timperley) (Greater Manchester)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Linda Delahoyde
    Postcode
    WA14
    Rent PCM
    £1500
    Experience:
    Would you use the agent again? Yes
     
    Linda Delahoyde

    Linda came to the property we had rented for the past 18 months to take photos as the landlord had decided to sell. Very quickly, Linda established a rapport with my partner and myself who were having to find a new property to rent. Her intuition for our style and requirements enabled her to recommend a property in West Timperley that may be suitable for us. A week later we viewed the property and we were blown away with it and signed up there and then. Our references proved difficult as my partner is on a temporary contract with his employer but as his parents are moving in with us, Linda... (read more)

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  2. A 5-star review by 'Glennis Lings' 18/8/2014

    Branch:
    50 Nottingham Road (Eastwood) (Nottingham) (Nottinghamshire)
    Services:
    Sales (as a Vendor)
    Staff Member
    Chloe Aram 
    Postcode
    NG10
    Sold Price
    £192500
    Experience:
    Would you use the agent again? Yes
     
    Chloe Aram

    I am writing this on behalf of my mother-in-law, Glennis Lings, who hasn't got a computer but is the person whose house was for sale; but I'm also writing it about my dealings with Chloe, as I am the person who is doing most of the running around and form filling. My name and contact details are below. I have never known a house be sold so quickly (STC), and this was all to do with the lengths Chloe went to to find a buyer. My mother-in-law was interested in buying a retirement apartment, also for sale through this office, and Chloe knew the purchase was dependent on her selling her present home as quickly as possible so went out of her way to help. She has been friendly, helpful and knowledgeable.

    Comments on the Agents fees

    “THIS IS STILL SUBJECT TO CONTRACT, BUT SHOULD ALL GO WELL, THE FEES WILL BE SATISFACTORY.”


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  3. A 5-star review by 'Christobel' 18/8/2014

    Branch:
    17-19 Commercial Street (Halifax) (West Yorkshire)
    Services:
    Sales (as a Vendor)
    Staff Member
    Matthew
    Postcode
    HX3
    Sold Price
    £155000
    Experience:
    Would you use the agent again? Yes
     
    Matthew

    Despite reservations about selling/moving house Reeds Rains helped make it a seamless transaction. Don't know what I'd have done without Matthew, he calmly sorted things and reassured me that everything was normal and no need to panic. Brilliant! Thank Mat!

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  4. A 5-star review by 'Carole' 17/8/2014

    Branch:
    2 Anchorage Quay, (Salford Quays) (Greater Manchester)
    Services:
    Lettings (as a Landlord)
    Staff Member
    No staff selected.
    Postcode
    M50
    Experience:
    Would you use the agent again? Yes
    Upload a reviwer profile image

    My rental flat had been with another agent for two months and failed to let. I put it with Reed Rains, where Ian was most efficient and helpful and it let on the first viewing at full asking price. When Ian viewed the flat, he told me that it needed a deep clean and and a repair to a door. Had the previous agent told me this, I would obviously have had it done. I live in Italy but Ian recommended some local contractors to me and within a couple of days, the work was done. My overall experience was extremely positive and I will certainly be using them again.

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  5. A 5-star review by 'Barney kalita' 17/8/2014

    Branch:
    98 Park Road (Timperley) (Timperley) (Greater Manchester)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Sophie
    Postcode
    wa15
    Rent PCM
    £895
    Experience:
    Would you use the agent again? Yes
     
    Sophie

    My wife and I were dealt with by Shirley, she was very prompt, polite, helpful and very informative. she assisted us in securing the tenancy at 53 Park Rd Timperley. her knowledge in organising the paperwork and organising the tenancy was great. on a personal note, Shirley is a very delightful person and a great representative for Reeds Rains.

    Thank you again.

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  6. A 5-star review by 'Elaine bertholini' 16/8/2014

    Branch:
    508 Holderness Road (Hull) (Hull) (Aberdeen City)
    Services:
    Sales (as a Vendor)
    Staff Member
    Claire Cleveland
    Postcode
    hu89
    Sold Price
    £110
    Experience:
    Would you use the agent again? No
     
    Claire Cleveland

    This sale was a very difficult one we had the buyer from hell our own solicitors were useless we found everything out from reeds rains and the staff were always available and went above and beyond for us during a very stressful time especially Claire. I am delighted to recommend them to anyone selling their home.

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  7. A 5-star review by 'Jon Cole' 16/8/2014

    Branch:
    508 Holderness Road (Hull) (Hull) (Aberdeen City)
    Services:
    Sales (as a Vendor)
    Staff Member
    Jacqueline , Steven Goforth
    Postcode
    HU11
    Sold Price
    £175000
    Experience:
    Would you use the agent again? Yes
     
    Jacqueline Steven Goforth

    Excellent service from ALL the team Jacqueline and Steven provided first class advice and support and had the property details and pictures completed and the property on the market quickly. Sold in three weeks. Special mention of Claire who handled the sale negotiation very skilfully and secured an offer close to the asking price

    Comments on the Agents fees

    “.....FEES HIGHER THAN COMPETITION BUT IT\'S WORTH THE SPEEDY RESULTS!”


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  8. A 4-star review by 'Cerys' 15/8/2014

    Branch:
    33 Whitworth West (Manchester) (Manchester) (Greater Manchester)
    Services:
    Sales (as a Vendor)
    Staff Member
    Laura Croft
    Postcode
    M15
    Sold Price
    £147000
    Experience:
    Would you use the agent again? Yes
     
    Laura Croft

    The sale of my property was very fast which was great. I was also very pleased with the price. Laura was always extremely friendly, positive and helpful, giving advice and empathising when things were not going well with my onward purchase. It was appreciated how Laura relayed messages between myself and my buyer, rather than us having to go through the solicitors all the time.

    The reason my rating is 'good' rather than 'excellent' is because I felt that my buyer's needs were sometimes put before my own and I felt under a lot of pressure to find an onward purchase or to move out. I feel that Reeds Rains should have been working on my behalf more, as I was paying the estate agent fee, whereas it felt that they were working for my buyer. I do appreciate that the exchange and completion took a long time, however the housing market was moving very fast and it was difficult for me to secure a purchase without being outbid by other buyers.

    Comments on the Agents fees

    “THE FEES SEEMED REASONABLE CONSIDERING THE FAST SALE, BUT NOT FOR THE SUPPORT AFTERWARDS, WHICH I FELT LEANED TOWARDS MY BUYER RATHER THAN ME, THE SELLER.”


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  9. A 5-star review by 'Dmoconnor1986' 15/8/2014

    Branch:
    2 Anchorage Quay, (Salford Quays) (Greater Manchester)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Ian Jordan
    Postcode
    M50
    Rent PCM
    £645
    Experience:
    Would you use the agent again? Yes
     
    Ian Jordan

    Ian helped us move recently and we were really happy with the service he provided. He was upfront and honest, we always felt we could trust him and he was very patient in answering our questions and requests for updates (while we were waiting for the landlàdy to respond to our offer). He has always seemed happy to help and has done so quickly and efficiently both before and after moving into our flat.

    Comments on the Agents fees

    “FAIR FOR THE SERVICE WE RECEIVED AND CONTINUE TO RECEIVE.”


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  10. A 5-star review by 'James' 15/8/2014

    Branch:
    Queens House 9 Micklegate (york) (York) (Yorkshire)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Luke Lumbis, Emma Stewart
    Postcode
    YO24
    Rent PCM
    £750
    Experience:
    Would you use the agent again? Yes
     
    Luke LumbisEmma Stewart

    Having rented through reeds rains for almost 3 years I would certainly recommend them to any potential tenants. All staff have been very helpful and friendly and the maintenance team highly efficient.

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