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Reeds Rains

Agent rating: 4.3 out of 5.0 based on 1088 ratings. This website contains 1088 user reviews of Reeds Rains.

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  • Sales (as a Vendor)321
  • Sales (as a Buyer)269
  • Sales (Prospective customer)33

  • Lettings (as a Landlord)211
  • Lettings (as a Tenant)186
  • Lettings (Prospective customer)17
  • Repair/Property Management0

  • They manage our building1
  • They are our factor0
  • They manage our estate0

  • They arranged our mortgage13
  • Re-Mortgages (Prospective Customer)0
  • Mortgages (Prospective Customer)0

  • Surveys0
  • Conveyancing1

  • 5 Stars830
  • 4 Stars96
  • 3 Stars6
  • 2 Stars8
  • 1 Star148

  • Recommended 935
  • Not Recommended 153

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This firm is ranked 1228 out of 13088 in the UK

Overall Customer Rating

4.33 out of 5.00

  • 935 recommend
  • 153 disapprove

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Agent Information

Established in 1868, Reeds Rains have the expertise and knowledge to make home buying and selling, a smooth and simple process.

Reeds Rains has not joined our 'transparent agent' scheme yet.

"If only I had known about this site before.." the most common comment we get posted from reviewers that have had a bad experience. So in response, allAgents has introduced the "transparent agent" scheme to help identify agents that are open about independent customer feedback and have nothing to hide. The scheme is FREE to join and as an incentive, allAgents will provide them with FREE LANDLORD & VENDOR ENQUIRES.
 
Click here and Join the 1000s of Delighted customers that have had success with our recommended agents. If however you do choose to use Reeds Rains, please make them aware of the scheme and ask them to get in touch if they want to become a member. - Learn more about 'Transparent Agents'.

Page last updated on: 28-Mar-2015 16:50:28

Customer Reviews  (Page 1 of 37)

  1. A 5 -star review by ''

    Branch:
    42 Glumangate ( ) (Chesterfield) (Derbyshire)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Heather Cooper, Gemma Roper
    Postcode
    S43
    Rent PCM
    £595
    Experience:
    Would you use the agent again? Yes
    no photo no photo
    Heather CooperGemma Roper

    I am extremely satisfied with the service provided by Heather, Gemma and Tracy. They were brilliant and guided me through each part of the process.
    They helped me with every question and every step that needed taking and even after all was arraged and paid they still gave me some guidance in terms of setting up my utilities and giving me advice on the new address as i am new to the area.
    Clearly this is a team that cares about the customers and not about the fees.
    I am extremely happy with choosing them and cannot recommend this team any higher.

    Comments on the Agents fees

    “FEES ARE FAIR AND WORTH IT. YOU DO PAY FOR EXQUISITE SERVICE.”


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  2. A 5 -star review by ''

    Branch:
    2 Anchorage Quay, (Salford Quays) (Greater Manchester)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Ian Jordan
    Postcode
    M5
    Rent PCM
    £700
    Experience:
    Would you use the agent again? Yes
    no photo 
    Ian Jordan

    Ian went out of his way to help us, from letting us view the property the day we enquired about a viewing, liasing with the landlord RE our requests, doing the inventory on the property himself when it looked as though our move might be delayed and explaining everything in an extremely clear and helpful way. He's a credit to the company.

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  3. A 5 -star review by ''

    Branch:
    88 Queen Street (Morley) (Leeds) (West Yorkshire)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Jill Pattinson
    Postcode
    LS27
    Rent PCM
    £750
    Experience:
    Would you use the agent again? Yes
    no photo 
    Jill Pattinson

    Having been in a rented property through Reeds Rains for the past 6 months it is fair to say things haven't gone particularly smoothly. I have had major leaks, to white good repairs to issues with my contract.

    The one positive in all this though has been Jill. Her organisation, communication and honesty has been excellent in resolving these problematic issues and i would certainly recommend her for any maintenance and /or contractual issues.

    she will go to the en-nth degree to ensure a job is done efficiently and will consistently provide updates, no matter how big or small. For me you cant ask for anymore and wish more Reeds Rains staff adopted her approach.

    Comments on the Agents fees

    “FEES I DON'T THINK ANYONE WILL BE HAPPY WITH AND REEDS RAINS ARE NO DIFFERENT. THEY ARE CERTAINLY ON THE HIGHER SIDE TO COMPETITORS. FEES FOR RENEWAL OF CONTRACT SEEM ABSOLUTELY RIDICULOUS TO ME. I HAVE BEEN ADVISED I WILL HAVE TO PAY £120 IF I WANT TO EXTEND MY CONTRACT. I CANNOT COMPREHEND THIS GIVEN IT IS IN THE LANDLORDS BEST INTEREST TO HAVE A CONSISTENT AND RELIABLE TENANT. ITS CLAIMED THIS IS NEEDED FOR CONTRACT AMENDS WHICH I FIND INCREDIBLY HARD TO BELIEVE. ALSO THERE WILL BE NO NEED TO MARKET THE PROPERTY WHICH WILL SAVE ON ADVERTISING TIME/COSTS, PLUS THE LANDLORD IS GUARANTEED NOT TO HAVE A VOID PERIOD.”


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  4. A 5 -star review by ''

    Branch:
    29 Wategate Street ( ) ( Chester) (Cheshire)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Gaynor
    Postcode
    CH1
    Rent PCM
    £1100
    Experience:
    Would you use the agent again? Yes
    no photo 
    Gaynor

    My experience of dealing with Gaynor has been consistently positive, communication has always been clear and updates received in a timely manner.

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  5. A 5 -star review by ''

    Branch:
    46-48 High Street West (Glossop) (Derbyshire)
    Services:
    Sales (as a Buyer)
    Staff Member
    Kirsty Barber
    Postcode
    sk14
    Sold Price
    £176000
    Experience:
    Would you use the agent again? Yes
    no photo 
    Kirsty Barber

    After almost a year of looking at properties around the outskirts of Manchester my partner Jenny pointed out a nice modest detached property on the outskirts of Hollingworth and asked me to make enquiries with the estate agent.
    The estate agent in question was Reeds and Rains Glossop.
    In my first phone call I was greeted by a very upbeat positive and friendly lady in the name of Kirsty Barber, who impressed me from the off, as she obviously knew the property very well and answered all my questions directly. She then proceeded to take some of my details so she could arrange a viewing time... (read more)

    Comments on the Agents fees

    “FEES APPEARED AVERAGE FOR THE AREA”


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  6. A 4 -star review by ''

    Branch:
    1 Solihull Lane, (Hall Green) (West Midlands)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Emma Taylor
    Postcode
    ST19
    Rent PCM
    £725
    Experience:
    Would you use the agent again? Yes
    no photo 
    Emma Taylor

    I have had a really positive experience with Reeds Rains. When calling several times regarding issues at the apartment (boiler break down - no hot water or heating), Emma has been very reactive and contacted the landlord immediately. This resulted in a quick repair. Emma has also helped in the organisation leading up to my recent departure from the rented property (due to a move abroad otherwise I would have been more than happy to continue living there). Thank you Emma for making renting and moving out as smooth and stress free as possible. Would recommend Reeds Rains in future!

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  7. A 5 -star review by ''

    Branch:
    90 High Street (Rhyl) (Denbighshire)
    Services:
    Lettings (as a Landlord)
    Staff Member
    No staff selected.
    Postcode
    LL18
    Sold Price
    £87000
    Experience:
    Would you use the agent again? Yes
    Upload a reviwer profile image

    My sister and I have been renting our property with the help of Gaynor and are now in the process of selling through Dan Dustain. Both of these agents have been extremely helpful and always very approachable. We have always been able to contact Reeds Rains easily and Gaynor has ensured that our tenant is always comfortable and dealt with quickly and efficiently. Thanks for all your help and support :)

    Comments on the Agents fees

    “FEES ARE REASONABLE, ARE NOT DISSIMILAR FROM ANY OTHER AGENT AVAILABLE.”


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  8. A 5 -star review by ''

    Branch:
    The Cross (Neston) (Neston) (Cheshire)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Gaynor Hannon
    Postcode
    ch60
    Rent PCM
    £875
    Experience:
    Would you use the agent again? Yes
    no photo 
    Gaynor Hannon

    Gaynor Hannon from lettings has managed this property for us over the past few years. The tenant has now vacated but we will be remarketing it. She also manages another property in West Kirby.
    I have found her to be professional friendly but above all efficient.

    Emails are quickly responded to ( my preferred contact method ) but with an urgent matter she will use her discretion and contact me by phone.

    An asset

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  9. A 4 -star review by ''

    Branch:
    29 Wategate Street ( ) ( Chester) (Cheshire)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Gaynor
    Postcode
    LL18
    Experience:
    Would you use the agent again? Yes
    no photo 
    Gaynor

    I have found Gaynor very helpful in managing my property for me. She is prompt and reliable in all communications, this is especially important to me as I am living abroad and appreciate the peace of mind this gives me.

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  10. A 4 -star review by ''

    Branch:
    53 Church Street (Sutton-On-Hull) (Sutton-On-Hull) (North Lincolnshire)
    Services:
    Sales (as a Buyer)
    Staff Member
    Beth Herein
    Postcode
    hu8
    Sold Price
    £80000
    Experience:
    Would you use the agent again? Yes
    no photo 
    Beth Herein

    From start to finish Beth led and helped my mother in-law with completing all the various forms, photocopied forms for us, and kept us up to date with the progress of the purchase of 32 Sutton Court.
    She also resolved and clarified issues with our solicitors, which resulted in a reduced bill. Full regards and thanks to Beth.

    Comments on the Agents fees

    “THE SELLER OF 32 SUTTON COURT PAID THE FEES.”


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  12. A 5 -star review by ''

    Branch:
    29 Wategate Street ( ) ( Chester) (Cheshire)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Gaynor
    Postcode
    Ch4
    Rent PCM
    £595
    Experience:
    Would you use the agent again? Yes
    no photo 
    Gaynor

    As someone new to being a landlady, Gaynor's help and advice over the last year has been invaluable. Gaynor is very knowledgable, always efficient and I feel confident she is acting in my best interests.
    Thank you

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  13. A 1 -star review by ''

    Branch:
    88 Rough Common Road (Canterbury) (Kent)
    Services:
    Lettings (as a Tenant)
    Staff Member
    No staff selected.
    Postcode
    ct2
    Rent PCM
    £400
    Experience:
    Would you use the agent again? No
    Upload a reviwer profile image

    Moved in with reeds rains last year. The first time i met them there was another student complaining about the pile of rubbish outside his house for 6 months..

    First step their office is NOT IN CANTERBURY its way outside more than a short hike..

    After making my way there, on foot.
    I was told that the person i needed to finish my booking was out so it wont be possible, after explaining that i wont come back if im not served on the day, suddenly it was fine and my papers were signed.

    the property was in bad shape, the excuses made when viewing it were excellent!:)

    during my stay... (read more)

    Comments on the Agents fees

    “£250 PER PERSON IS PRETTY STANDARD, THE SERVICE IS NOT, SO ITS A COMPLETE RIP-OFF.”


    What could Reeds Rains do to change your mind??

    “treat me with a little more respect. mostly D get your info right. give us sufficient notice for viewings and visits, as you are required by law.”


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  14. A 5 -star review by ''

    Branch:
    2 The Crescent (Cheadle) (Greater Manchester)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Julie Ross
    Postcode
    PR1
    Rent PCM
    £495
    Experience:
    Would you use the agent again? Yes
    no photo 
    Julie Ross

    I am very grateful for the help that Julie has given me during the renewal of my renting contract. Thanks to her excellent work, I was able to keep myself away from many troubles that I would otherwise be very likely to fall into.

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  15. A 4 -star review by ''

    Branch:
    16 - 18 Moorgate Street (Rotheram) (South Yorkshire)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Gemma Eastwood, Kelly Williams
    Postcode
    S60
    Rent PCM
    £450
    Experience:
    Would you use the agent again? Yes
    no photo no photo
    Gemma EastwoodKelly Williams

    RR did have my property on thier books for some time, it was quite a challange getting the right tenant for this property. I was marketing my property with 3 other agents and I found that RR was by far the most proactive and persistant. Gemma was very proactive and always had my proporty in mind with prospective tentants who looked at other properties. RR got there in the end and my property has finally been let out by RR after 3 months of marketing - Nov - Feb. Thank you Gemma and Kelly for your persistants and professionalism. Lets try to keep the property tenanted!

    Comments on the Agents fees

    “AS PART OF THE RAPID RENTALS OFFER - I DID NOT PAY ANY AGENTS FEES AS IT WAS NOT SUCCESSFULLY LET OUT WITHIN THE TWO WEEK PERIOD.”


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  16. A 5 -star review by ''

    Branch:
    32 Alderley Road ( ) (Wilmslow) (Cheshire)
    Services:
    Sales (as a Vendor)
    Staff Member
    Joanna Burnett, Ben Foster
    Postcode
    SK9
    Sold Price
    £123000
    Experience:
    Would you use the agent again? Yes
    no photo no photo
    Joanna BurnettBen Foster

    Selling a house for the first time in an extremely stressful situation was only made bearable thanks to the first class support of Jo and Ben. Jo guided me through the process - remaining positive and efficient throughout. I cannot thank the staff at Reeds Rains enough for their friendliness, approachability and for getting the job done. I would highly recommend them to anyone.

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  17. A 5 -star review by ''

    Branch:
    33 Whitworth West (Manchester) (Manchester) (Greater Manchester)
    Services:
    Sales (as a Vendor)
    Staff Member
    Oliver Harrison, Anthony Thompson
    Postcode
    M15
    Sold Price
    £125000
    Experience:
    Would you use the agent again? Yes
    no photo no photo
    Oliver HarrisonAnthony Thompson

    Oliver was always very courteous and helpful in his dealings with me and my solicitor, and good at chasing the buyer when we needed to speed things along. I think he knew the market sufficiently well to set the sale price at the right figure to attract a purchaser. All in all a good experience.

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  18. A 5 -star review by ''

    Branch:
    32 Alderley Road ( ) (Wilmslow) (Cheshire)
    Services:
    Sales (as a Buyer)
    Staff Member
    Joanna Burnett
    Postcode
    sk9
    Sold Price
    £290000
    Experience:
    Would you use the agent again? Yes
    no photo 
    Joanna Burnett

    This was a house move that took a while to exchange, through no fault of the agent. Jo was very efficient and pro active at all times

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  19. A 5 -star review by ''

    Branch:
    32 Alderley Road ( ) (Wilmslow) (Cheshire)
    Services:
    Sales (as a Vendor)
    Staff Member
    Joanna Burnett
    Postcode
    SK9
    Sold Price
    £380000
    Experience:
    Would you use the agent again? Yes
    no photo 
    Joanna Burnett

    We were pleased with all aspects of the service we received. The initial meeting, the details and photographs of the property, calls re viewings, help with viewings and all the regular contact and updates. The whole team at Wilmslow were great; Jo was brilliant! She kept on top of the sale and ensured all went smoothly as well as being very reassuring and providing regular updates.

    Comments on the Agents fees

    “COMPARE FAVOURABLY WITH OTHER AGENCIES”


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  20. A 5 -star review by ''

    Branch:
    32 Alderley Road ( ) (Wilmslow) (Cheshire)
    Services:
    Lettings (as a Tenant)
    Staff Member
    No staff selected.
    Postcode
    SK9
    Rent PCM
    £1350
    Experience:
    Would you use the agent again? Yes
    Upload a reviwer profile image

    The agent took time ascertaining the time of property we would like to rent ~ we chose to view one property and they encouraged us to go and see another property, which we loved when viewed so we are now renting this for 12 months. We had sold our property through Reeds Rains and struggled to find somewhere else to buy ~ their help in the transition was invaluable.

    Comments on the Agents fees

    “COMPARE WELL WITH OTHER AGENCIES”


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  21. A 4 -star review by ''

    Branch:
    2 Anchorage Quay, (Salford Quays) (Greater Manchester)
    Services:
    Sales (as a Buyer)
    Staff Member
    James Armitage
    Postcode
    M5
    Experience:
    Would you use the agent again? Yes
    no photo 
    James Armitage

    Agent dealt with everything in timely manner. Always called back when he said he would and behaved friendly. I would have no problem recommending him to friends/ family.

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  23. A 5 -star review by ''

    Branch:
    2 The Crescent (Cheadle) (Greater Manchester)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Rebecca Hallworth
    Postcode
    Wa8
    Rent PCM
    £495
    Experience:
    Would you use the agent again? Yes
    no photo 
    Rebecca Hallworth

    We would like to thank Rebecca Hallworth for all her help in sorting out bond deposit issue with tenants.Very professional in all our dealings with her.

    Comments on the Agents fees

    “REASONABLE”


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  24. A 5 -star review by ''

    Branch:
    2 The Crescent (Cheadle) (Greater Manchester)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Rebecca Hallworth
    Postcode
    Wa8
    Rent PCM
    £495
    Experience:
    Would you use the agent again? Yes
    no photo 
    Rebecca Hallworth

    We would like to thank Rebecca Hallworth for all her help in sorting out bond deposit issue with tenants.Very professional in all our dealings with her.

    Comments on the Agents fees

    “REASONABLE”


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  25. A 5 -star review by ''

    Branch:
    33 Whitworth West (Manchester) (Manchester) (Greater Manchester)
    Services:
    Sales (as a Buyer)
    Staff Member
    Oliver Harrison
    Postcode
    m4
    Sold Price
    £45000
    Experience:
    Would you use the agent again? Yes
    no photo 
    Oliver Harrison

    I found Reeds Rains to be very efficient and helpful with all aspects of my move. The were always quick to update me on the progress. I primarily dealt with Oliver who I found to always be very helpful and was more than happy to do multiple viewings on the property.

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  26. A 5 -star review by ''

    Branch:
    1a speke Road (woolton) (Woolton) (Merseyside)
    Services:
    Lettings (as a Landlord)
    Staff Member
    No staff selected.
    Postcode
    L27
    Rent PCM
    £525
    Experience:
    Would you use the agent again? Yes
    Upload a reviwer profile image

    A very friendly and efficient team. They are very good at quickly finding good tenants and they sort problems quickly.

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  27. A 5 -star review by ''

    Branch:
    Queens House 9 Micklegate (york) (York) (Yorkshire)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Chloe Rhodes, Lauren Blake
    Postcode
    yo30
    Rent PCM
    £725
    Experience:
    Would you use the agent again? Yes
    no photo no photo
    Chloe RhodesLauren Blake

    I would like to thank Chloe, Lauren and the rest of the staff at Reeds Rains letting department in York. As someone new to the market I could not have managed the intricacies and legalities needed to let a property. Having very quickly found me a suitable tenant, they ensured that everything was completed on time, with professionalism , patience and good humour. I feel confident in their abilities to deal with any future issues and would have no hesitation in recommending them to other landlords.

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  28. A 4 -star review by ''

    Branch:
    102 Market Street (Hyde) (Greater Manchester)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Jill speers
    Postcode
    No postcode selected.
    Experience:
    Would you use the agent again? Yes
    no photo 
    Jill speers

    I appointed Reeds Rains as my lettings agents over a year ago and they have now found 2 tenants for me. Jill and the staff are always helpful and if there are ever any problems they manage to deal with them calmly. I have been happy with the service that Reeds Rains have provided for me.

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  29. A 5 -star review by ''

    Branch:
    Queens House 9 Micklegate (york) (York) (Yorkshire)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Chloe Rhodes, Lauren Blake
    Postcode
    YO1
    Rent PCM
    £750
    Experience:
    Would you use the agent again? Yes
    no photo no photo
    Chloe RhodesLauren Blake

    I would like to thank Chloe and Lauren for providing a first class service and letting and find our perfect property within one day of my first visiting the York branch . A good quality property was found and I would be happy to recommend Reeds Rains services.

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  30. A 5 -star review by ''

    Branch:
    Queens House 9 Micklegate (york) (York) (Yorkshire)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Chloe Rhodes
    Postcode
    yo10
    Rent PCM
    £575
    Experience:
    Would you use the agent again? Yes
    no photo 
    Chloe Rhodes

    We've settled in very well and are loving our own place, thank you.

    We would like to thank Chloe for helping us move into our first home together. Even though it was a lengthy process as we found that some things weren't filled out properly or as they should, but being first time tenants, we would have naturally gone through some mistakes and not thought about things we were meant to be thinking about. Overall experience was stressful but Chloe was very understanding and helped us through what needed to be done and how to do it. So thank you to Chloe and Reeds Rains for helping us to move into our lovely first home together.

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  31. A 5 -star review by ''

    Branch:
    Queens House 9 Micklegate (york) (York) (Yorkshire)
    Services:
    Sales (as a Buyer)
    Staff Member
    Emma Stewart
    Postcode
    YO10
    Sold Price
    £170000
    Experience:
    Would you use the agent again? Yes
    no photo 
    Emma Stewart

    Buying a property in York through Reeds Rains proved to be a very relaxed process. I would particularly like to thank Emma Stewart who put me at my ease from the initial inquiry. She took a personal interest in the sale, and kept me informed about progress from the initial offer until completion. Queries were dealt with promptly and effectively. Highly recommended.

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  32. A 5 -star review by ''

    Branch:
    53 Church Street (Sutton-On-Hull) (Sutton-On-Hull) (North Lincolnshire)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Sarah
    Postcode
    HU8
    Rent PCM
    £425
    Experience:
    Would you use the agent again? Yes
    no photo 
    Sarah

    I recently rented a property through this branch. The whole application process was fast and went very smoothly. Sarah kept me informed throughout the application process to ensure i could move into the property on the date agreed. Very pleased.

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