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Reeds Rains

Agent rating: 4.2 out of 5.0 based on 858 ratings. This website contains 858 user reviews of Reeds Rains.

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  • Sales (as a Vendor)246
  • Sales (as a Buyer)205
  • Sales (Prospective customer)31

  • Lettings (as a Landlord)166
  • Lettings (as a Tenant)150
  • Lettings (Prospective customer)16
  • Repair/Property Management0

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  • They arranged our mortgage12
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  • Conveyancing1

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This firm is ranked 1163 out of 12748 in the UK

Overall Customer Rating

4.22 out of 5.00

  • 711 recommend
  • 147 disapprove

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Meet the Team

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Agent Information

Established in 1868, Reeds Rains have the expertise and knowledge to make home buying and selling, a smooth and simple process.

Reeds Rains has not joined our 'transparent agent' scheme yet.

"If only I had known about this site before.." the most common comment we get posted from reviewers that have had a bad experience. So in response, allAgents has introduced the "transparent agent" scheme to help identify agents that are open about independent customer feedback and have nothing to hide. The scheme is FREE to join and as an incentive, allAgents will provide them with FREE LANDLORD & VENDOR ENQUIRES.
 
Click here and Join the 1000s of Delighted customers that have had success with our recommended agents. If however you do choose to use Reeds Rains, please make them aware of the scheme and ask them to get in touch if they want to become a member. - Learn more about 'Transparent Agents'.

Customer Reviews  (Page 1 of 29)

Page last updated on: 27-Nov-2014 13:54:32

  1. A 5-star review by 'Yun' 27/11/2014

    Branch:
    33 Whitworth West (Manchester) (Manchester) (Greater Manchester)
    Services:
    Sales (as a Buyer)
    Staff Member
    No staff selected.
    Postcode
    M1
    Sold Price
    £250000
    Experience:
    Would you use the agent again? Yes
    Upload a reviwer profile image

    The property agent was friendly and efficient. The sale went through smoothly and company had provided great services during the transaction period. Very happy with the sale experience.

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  2. A 4-star review by 'Mike Raine' 27/11/2014

    Branch:
    88 Queen Street (Morley) (Leeds) (West Yorkshire)
    Services:
    Sales (as a Vendor)
    Staff Member
    Claire
    Postcode
    ls27
    Sold Price
    £103000
    Experience:
    Would you use the agent again? Yes
     
    Claire

    Clare was helpful, chased the buyer and kept me updated
    The other staff were always courteous and helpful as always

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  3. A 5-star review by 'A Zafar' 27/11/2014

    Branch:
    977 - 979 Ecclesall Road (Sheffield) (South Yorkshire)
    Services:
    Sales (as a Buyer)
    Staff Member
    Matt Ferguson
    Postcode
    S10
    Sold Price
    £150000
    Experience:
    Would you use the agent again? Yes
     
    Matt Ferguson

    Awaiting acceptance of offer.
    Matt has been exceptionally helpful throughout the entire process. Very professional and incredibly friendly. Would highly recommend. Constantly going beyond the call of duty.

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  4. A 5-star review by 'Marcus' 27/11/2014

    Branch:
    33 Whitworth West (Manchester) (Manchester) (Greater Manchester)
    Services:
    Sales (as a Vendor)
    Staff Member
    No staff selected.
    Postcode
    M3
    Sold Price
    £155000
    Experience:
    Would you use the agent again? Yes
    Upload a reviwer profile image

    The agent was very helpful in both marketing the property and also provided lots of assistance with various logistical issues that related to the completion of the sale.

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  5. A 5-star review by 'Bennison' 27/11/2014

    Branch:
    102 Market Street (Hyde) (Greater Manchester)
    Services:
    Sales (as a Vendor)
    Staff Member
    Wendy
    Postcode
    sk14
    Sold Price
    £94000
    Experience:
    Would you use the agent again? Yes
     
    Wendy

    Wendy was fantastic, we couldn't have asked for more, she kept us updated at all times and was always upbeat and professional. Our house sale went through quickly and smoothly, we would definately use Reeds Rains Hyde again.

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  6. A 5-star review by 'Chloe Taylor' 27/11/2014

    Branch:
    37-39 Church Street (Macclesfield) (Macclesfield) (Cheshire)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Nicola Simper
    Postcode
    Sk11
    Rent PCM
    £550
    Experience:
    Would you use the agent again? Yes
     
    Nicola Simper

    Dealing with Nicola was an absolute pleasure from the start, she made what could be a very stressful process, simple. When I had a query regarding the property Nicola was always very quick to respond, very friendly and was able to answer my queries in full. I would definitely deal with Reeds Rains again with future tenancies due to the level or service I received from Nicola.

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  7. A 5-star review by 'Fiona P' 27/11/2014

    Branch:
    33 Whitworth West (Manchester) (Manchester) (Greater Manchester)
    Services:
    Sales (as a Vendor)
    Staff Member
    Oliver Harrison
    Postcode
    M15
    Sold Price
    £170000
    Experience:
    Would you use the agent again? Yes
     
    Oliver Harrison

    I would like to commend and thank Oliver for his extremely professional and excellent handling of my sale. He was a reliable and extremely informed point of contact throughout and kept me reassured and made sure things were carried out smoothly and efficiently.

    Comments on the Agents fees

    “REASONABLE”


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  8. A 1-star review by 'Dawn' 27/11/2014

    Branch:
    No branch selected
    Services:
    Sales (Prospective customer)
    Staff Member
    No staff selected.
    Postcode
    OL13
    Experience:
    Would you use the agent again? No
    Upload a reviwer profile image

    Terrible agents,
    Once they had us signed up and locked in for 16 weeks, they basically did nothing to help us sell.
    We had to prompt them to check other prices and properties in the area.
    Would definitely not recommend them if you are looking to sell quickly as they don't listen to the customer needs.

    What could Reeds Rains do to change your mind??

    “Kept in contact, showed more interest and been more realistic in their pricing stratergies”


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  9. A 5-star review by 'Aimee' 27/11/2014

    Branch:
    1 Carr Lane (Acomb) (York) (Yorkshie)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Katherine Richards, Angie Stancer
    Postcode
    YO24
    Rent PCM
    £675
    Experience:
    Would you use the agent again? Yes
     
    Katherine RichardsAngie Stancer

    I would like tho thank Katherine, Angie and Julie at reeds rains acomb for all the help I have received whilst deciding to rent my house out! Julie for her mortgage advise over the years and to Angie and katherine for the support advice and finding so far lovely tennents! I can now relax!!!! Just wish I had done this a year ago :)

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  10. A 5-star review by 'Cathrine' 27/11/2014

    Branch:
    Queens House 9 Micklegate (york) (York) (Yorkshire)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Chloe Rhodes, Lauren Blake
    Postcode
    yo26
    Rent PCM
    £625
    Experience:
    Would you use the agent again? Yes
     
    Chloe RhodesLauren Blake

    This is my first house renting as a single parent, needing to move from Hull to York I was very nervous especially with a 19 month old daughter too.
    Chloe, Lauren, Emma and sue did everything they could to help make the transition as quick, easy and stress free as possible. I dealt with Chloe mainly throughout the whole process and she was amazing. Such a lovely person and very professional. I would recommend anyone to use Reeds Rains as they take customer service to a whole different level. Especially the staff in the York branch.
    Thank you so much Chloe and the team for looking after me and my daughter and for going the extra mile even after we have moved in.
    Your a credit to reeds rains.
    Thank you.

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  1. A 5-star review by 'Judy Schofield' 26/11/2014

    Branch:
    9 Wesley Street (Ossett) (Wakefield) (West Yorkshire)
    Services:
    Sales (as a Vendor)
    Staff Member
    Keren Hartley
    Postcode
    WF5
    Sold Price
    £123500
    Experience:
    Would you use the agent again? Yes
     
    Keren Hartley

    The service I got from Keren was vey good, she is a very caring professional person who goes that extra mile to make sure everything is done the way she wishes it to be ensuring the client is happy! Thanks to Keren and her staff we are now on the move! I have recommended a friend who has now got her house for sale with this branch.

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  2. A 5-star review by 'Sharon Marshall' 26/11/2014

    Branch:
    32 Alderley Road ( ) (Wilmslow) (Cheshire)
    Services:
    Sales (as a Vendor)
    Staff Member
    Joanna Burnett, Ben Foster
    Postcode
    SK9
    Sold Price
    £130500
    Experience:
    Would you use the agent again? Yes
     
    Joanna BurnettBen Foster

    My initial contact was with Ben Foster. He was very professional and polite. He put me right at ease even when I was a tad emotional.
    Then Joanna Burnett was assigned to me. I cannot thank her enough! Being a complete novice in this area, she guided me through every step and was extremely helpful. Making what was a stressful time go as smoothly as possible. I would highly recommend both Ben and Joanna. :-)

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  3. A 5-star review by 'Gill J' 26/11/2014

    Branch:
    9 Wesley Street (Ossett) (Wakefield) (West Yorkshire)
    Services:
    Sales (as a Buyer)
    Staff Member
    Keren Hartley
    Postcode
    WF5
    Sold Price
    £270000
    Experience:
    Would you use the agent again? Yes
     
    Keren Hartley

    Keren has been excellent throughout what is often a stressful process. She is always at the end of the phone and gives you confidence that whatever the question or situation she will deal with it effectively and in a timely manor. She has kept us updated of progress throughout and pushed where needed to ensure all parties are keeping to the plan! We will definitely use her again and would highly recommend Reeds Rains Ossett and Keren and her team.

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  4. A 5-star review by 'Hayley' 25/11/2014

    Branch:
    9 Wesley Street (Ossett) (Wakefield) (West Yorkshire)
    Services:
    Sales (as a Vendor)
    Staff Member
    No staff selected.
    Postcode
    WF5
    Sold Price
    £198000
    Experience:
    Would you use the agent again? Yes
    Upload a reviwer profile image

    I was happy with the service received from the initial valuation through to the completion of the sale. The property was marketed very professionally.

    Comments on the Agents fees

    “IN LINE WITH COMPETITORS”


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  5. A 5-star review by 'Steve Hudson' 25/11/2014

    Branch:
    9 Wesley Street (Ossett) (Wakefield) (West Yorkshire)
    Services:
    Sales (as a Buyer)
    Staff Member
    Keren Hartley
    Postcode
    wf4
    Sold Price
    £115000
    Experience:
    Would you use the agent again? Yes
     
    Keren Hartley

    Keren could not have been more helpful. i'm normally mistrusting of Estate Agents, but she was excellent. She kept me informed at every stage, never shying away from my calls. Always sounding happy and professional, i would recommend her to anybody.

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  6. A 4-star review by 'John' 25/11/2014

    Branch:
    977 - 979 Ecclesall Road (Sheffield) (South Yorkshire)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Sam Arblaster
    Postcode
    s10
    Rent PCM
    £750
    Experience:
    Would you use the agent again? Yes
     
    Sam Arblaster

    The letting went well, there were some difficulties with the local city council which were handled quickly and efficiently. Would be happy to deal with Sam again.

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  7. A 5-star review by 'housing association' 25/11/2014

    Branch:
    17-19 Commercial Street (Halifax) (West Yorkshire)
    Services:
    Sales (as a Buyer)
    Staff Member
    No staff selected.
    Postcode
    HX2
    Sold Price
    £280000
    Experience:
    Would you use the agent again? Yes
    Upload a reviwer profile image

    We used Reeds Rains in Halifax for the purchase of a property in Halifax and found the service and attention to detail was excellent. The staff were polite and helpful, attentive and regularly 'checked-in' to make sure things continued to progress with the sale. Matthew was the lead contact for us in the branch and he remained consistently involved throughout the whole purchase, seeing things through to sale completion.

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  8. A 5-star review by 'Sharon Jones' 24/11/2014

    Branch:
    37-39 Church Street (Macclesfield) (Macclesfield) (Cheshire)
    Services:
    Sales (as a Buyer)
    Staff Member
    Sue Wood
    Postcode
    SK11
    Experience:
    Would you use the agent again? Yes
     
    Sue Wood

    I purchased this property as a repossession. Sue was very helpful in ensuring I was successful in my bid and always took my calls whenever I rang, chasing progress! I would recommend to any prospective purchasers. 5 star service!

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  9. A 5-star review by 'John' 24/11/2014

    Branch:
    37-39 Church Street (Macclesfield) (Macclesfield) (Cheshire)
    Services:
    Lettings (as a Landlord)
    Staff Member
    James , Sue Wood
    Postcode
    SK11
    Rent PCM
    £495
    Experience:
    Would you use the agent again? Yes
     
    James Sue Wood

    After 5 weeks of my property being empty and listed with an alternative agency in Macclesfield I contacted Reeds Rains to see if they could help. James came to meet me at the property and was surprised that it was not let after 5 weeks. He was confident he could help let the property. He took pictures and wrote the description for the advert.
    Sue then took over from James and she telephoned daily with updates as lots of viewings were booked and shown around the property. Feedback was given after each viewing.
    In less than 1 week our property was let ! Wow, what service!!! 5 STARS and excellent service
    Would HIGHLY RECOMMEND

    Comments on the Agents fees

    “FAIR”


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  10. A 5-star review by 'Emilia Strzelecka' 24/11/2014

    Branch:
    508 Holderness Road (Hull) (Hull) (Aberdeen City)
    Services:
    Sales (as a Buyer)
    Staff Member
    Natalie Williams
    Postcode
    HU9
    Sold Price
    £79
    Experience:
    Would you use the agent again? Yes
     
    Natalie Williams

    Everything went smooth, I was informed about all details of purchase very well. Natalie helped us find solicitors and she explained all thinks that we were not sure about.

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  1. A 4-star review by 'Mrs iqbal' 24/11/2014

    Branch:
    977 - 979 Ecclesall Road (Sheffield) (South Yorkshire)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Mike Connelly, Sam Arblaster
    Postcode
    S10
    Rent PCM
    £750
    Experience:
    Would you use the agent again? Yes
     
    Mike ConnellySam Arblaster

    Previously i had a lot of problems with the letting service, we were actually thinking of leaving the service but one of your workers Mike convinced us to give the company another trial on reduced rates. After Mike Sam has taken over to arrange the contract. he was always precise what he want us to send , he is easy to understand and informed me of all the details i needed. I am happy with the service provided by him and hoping that the letting side will not undo all the good work.

    Comments on the Agents fees

    “LIKE I EXPALINE PREVIOUSLY COMPANY WAS CHARGING A LOT BUT LETTING SIDE WAS NOT DOING ANYTHING, NOW AT REDUCED COMMISSION PRICE I FEEL OK .”


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  2. A 5-star review by 'Dean.R' 24/11/2014

    Branch:
    66 The Village (York) (Aberdeen City)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Claire Errington
    Postcode
    No postcode selected.
    Experience:
    Would you use the agent again? Yes
     
    Claire Errington

    I gave claire and the team several rental properties of mine.they managed to achieve lots of people to view and it took no time to fill the rooms.

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  3. A 5-star review by 'Gemma c' 22/11/2014

    Branch:
    977 - 979 Ecclesall Road (Sheffield) (South Yorkshire)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Sam Arblaster
    Postcode
    S11
    Rent PCM
    £625
    Experience:
    Would you use the agent again? Yes
     
    Sam Arblaster

    Sam was on time and answered all my questions when searching for this property. He knew all the information. When my housemate and I decided on this flat. Sam sorted everything out for us. As it is our first time renting privately and not through the university, we were nervous. Sam put my mind at ease, sorted out our gas and electric provider, got us internet. He made it easy and we could not of been happier. I was nervous about getting this flat as I didn't know the area and it was only part furnished. However Sam was a great salesman. I am ecstatic with the property we chose, as is my housemate. I also like that Sam is in contact with us to help us sort out any issues we have. Can't think of a better company to rent with, have recommended it to all my friends. Sam is a great asset to the company. Well done.

    Comments on the Agents fees

    “ALOT CHEEPER THAN OTHER COMPANIES WE LOOKED AT. VERY GOOD”


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  4. A 5-star review by 'Carrie00' 22/11/2014

    Branch:
    33 Whitworth West (Manchester) (Manchester) (Greater Manchester)
    Services:
    Sales (as a Buyer)
    Staff Member
    Oliver Harrison
    Postcode
    M15
    Sold Price
    £95000
    Experience:
    Would you use the agent again? Yes
     
    Oliver Harrison

    The staff at reeds rains were very helpful. Oliver always returned my calls in a timely manner and was more than happy to do a 2nd viewing for me. The only criticism I would have is in regards to putting me in contact with my solicitor. I was first told that my details had been sent to the wrong solicitor and then that due to a blip in the system my details hadn't been sent to my solicitor. Oliver was very apologetic. Overall the staff were excellent and I would recommend reeds rains to friends/family.

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  5. A 5-star review by 'Miki' 22/11/2014

    Branch:
    33 Whitworth West (Manchester) (Manchester) (Greater Manchester)
    Services:
    Sales (as a Vendor)
    Staff Member
    Jennifer Iftakhar
    Postcode
    M15
    Sold Price
    £95000
    Experience:
    Would you use the agent again? Yes
     
    Jennifer Iftakhar

    Jennifer was great - she gave us our valuation very quickly which was great as we were looking for a quick sale. Oliver was also super especially when we faced difficulties throughout our sale. He communicated quickly and clearly with us via email and telephone which was really helpful. All the staff dealt quickly, efficiently and politely whenever we contacted them.

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  6. A 5-star review by 'Susan Brown' 22/11/2014

    Branch:
    977 - 979 Ecclesall Road (Sheffield) (South Yorkshire)
    Services:
    Sales (as a Buyer)
    Staff Member
    Matt Ferguson
    Postcode
    S11
    Sold Price
    £235000
    Experience:
    Would you use the agent again? Yes
     
    Matt Ferguson

    From my initial contact Matt Ferguson has guided me through every stage of my house purchase when from describing my unique requirements, he offered me my house within an hour of it being put on the market. The service received was excellent to the point of his personally delivering the keys to me on completion, while the removal van was loaded and waiting to go.
    I found him to be professional yet friendly and kept contact with me through every stage of the transaction.

    Comments on the Agents fees

    “I WAS THE BUYER AND THEREFORE FEES DID NOT APPLY.”


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  7. A 5-star review by 'ben' 22/11/2014

    Branch:
    977 - 979 Ecclesall Road (Sheffield) (South Yorkshire)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Sam Arblasrer
    Postcode
    s11
    Rent PCM
    £555
    Experience:
    Would you use the agent again? Yes
     
    Sam Arblasrer

    Sam was fantastic at seeing to all our needs as first time rentees. I always felt as if Sam was fighting on our behalf and would be getting the best for us.

    Really fantastic guy who was always willing to help out.

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  8. A 5-star review by 'Mark Thomas' 21/11/2014

    Branch:
    14 High Street (Congleton) (Cheshire)
    Services:
    Sales (as a Vendor)
    Staff Member
    Tim Crichton, Emily Heptonstall
    Postcode
    CW12
    Sold Price
    £232500
    Experience:
    Would you use the agent again? Yes
     
    Tim CrichtonEmily Heptonstall

    Tim was very enthusiastic in supporting the Branch staff with the sale of my property. He personally intervened in assisting with a potentially sale breaking matter when the dog next door was barking for an extended period. We resolved this matter, but he was the driving force in arbitrage between next door neighbours and the buyers. Overall a very positive and pleasant experience with the staff.

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  9. A 5-star review by 'Tom' 21/11/2014

    Branch:
    24 Beastfair (Pontefract) (West Yorkshire)
    Services:
    Sales (as a Buyer)
    Staff Member
    No staff selected.
    Postcode
    WF8
    Sold Price
    £185000
    Experience:
    Would you use the agent again? Yes
    Upload a reviwer profile image

    They we easy to get hold of on the phone and very friendly when I went into the branch. They said they would keep me informed throughout the process and they did a great job.

    Comments on the Agents fees

    “I DIDN\'T REALISE THAT GOING WITH THEIR PREFERRED SOLICITORS WERE GOING TO COST ME AN ADDITIONAL £300, THE SOLICITORS WERE VERY GOOD THOUGH TO BE FAIR”


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  10. A 5-star review by 'Mr Hiorns' 21/11/2014

    Branch:
    24 Beastfair (Pontefract) (West Yorkshire)
    Services:
    Sales (as a Buyer)
    Staff Member
    fiona edwards
    Postcode
    wf8
    Experience:
    Would you use the agent again? Yes
     
    fiona edwards

    I have recently been looking at buying my own home as a first time buyer. I have had the pleasure of dealing with Fiona of Reeds Rains Pontefract from the start of the process of obtaining a mortgage, booking viewings and making an offer too instructing solicitors. Fiona has been great at clarifying things for me, offering advice and chasing up any required paperwork to get the whole process moving. She has also been great at keeping me informed and up to date via email and telephone. Which I found very reassuring as a first time buyer.

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