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Reeds Rains

Agent rating: 4.4 out of 5.0 based on 1407 ratings. This website contains 1407 user reviews of Reeds Rains.

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Filter Reviews

  • 5 Stars 1088
  • 4 Stars 138
  • 3 Stars 10
  • 2 Stars 12
  • 1 Star 159

  • Recommended 1241
  • Not Recommended 166
  • Sales (as a Vendor)421
  • Sales (as a Buyer)335
  • Sales (Prospective customer)36

  • Lettings (as a Landlord)280
  • Lettings (as a Tenant)253
  • Lettings (Prospective customer)21
  • Repair/Property Management0

  • They manage our building2
  • They are our factor0
  • They manage our estate0

  • They arranged our mortgage16
  • Re-Mortgages (Prospective Customer)0
  • Mortgages (Prospective Customer)0

  • Surveys0
  • Conveyancing1

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This firm is ranked 1305 out of 14371 in the UK

Overall Customer Rating

4.41 out of 5.00

  • 1241 recommend
  • 166 disapprove

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Meet the Team

League Table Rankings:

Agent Information

Established in 1868, Reeds Rains have the expertise and knowledge to make home buying and selling, a smooth and simple process.

Page last updated on: 28-Aug-2015 14:23:07

Customer Reviews  (Page 1 of 47)

  1. A 5 -star review by ''

    Branch:
    4 Bull Ring (Wakefield) (West Yorkshire)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Samantha Russell
    Postcode
    WF1
    Rent PCM
    £450
    Experience:
    Would you use the agent again? Yes
    no photo
    Samantha Russell

    As we had very close timescale, our house move was particularly stressful. However, Sam was very reassuring and knowledgeable and kept me calm, helping me through the administrative process. I was treated with friendly courtesy whenever I called in or telephoned the branch. Every member of staff I had dealings with was approachable and helpful. Hand over and signing up straightforward. Since moving in we have had a couple of "glitches", these have been dealt with immediately and simply resolved. I firmly believe that the measure of a company's rating is how they react when you need them. Sam and the team at Reeds Rains were excellent. I wouldn't hesitate to recommend them.

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  2. A 5 -star review by ''

    Branch:
    39 Cinque Port Street (Rye) (East Sussex)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Lydia Turk
    Postcode
    TN31
    Rent PCM
    £850
    Experience:
    Would you use the agent again? Yes
    no photo
    Lydia Turk

    Lydia made the process of renting so easy and straightforward; she always answered my calls and emails straight away or rang me back as soon as possible. Very friendly and reassuring with regards to all of my queries.

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  3. A 5 -star review by ''

    Branch:
    4 Bull Ring (Wakefield) (West Yorkshire)
    Services:
    Sales (as a Vendor)
    Staff Member
    Samantha Saville, Joanne Deakin
    Postcode
    WF4
    Sold Price
    £74000
    Experience:
    Would you use the agent again? Yes
    no photono photo
    Samantha SavilleJoanne Deakin

    From the start the agents were very professional but friendly. They provided an excellent service and kept in touch through each stage of the sale. We are very happy that we used Reeds Rains and would recommend them to others.

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  4. A 5 -star review by ''

    Branch:
    42 Glumangate ( ) (Chesterfield) (Derbyshire)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Carol Gibbons, Heather Cooper
    Postcode
    s42
    Rent PCM
    £425
    Experience:
    Would you use the agent again? Yes
    no photono photo
    Carol GibbonsHeather Cooper

    We had been advertising the property with another agent in Chesterfield for 3 months with no joy except for time wasters, Carol got in touch to introduce Reeds Rains and within the week we had a viewing and a tenant ready to move in. The service we have had from both Carol and Heather has been excellent, very though and professional. I would recommend Reeds Rains to any other landlords in the area

    Comments on the Agents fees

    “WHILST THE FEES CHARGED WERE A LITTLE MORE THAN THE PREVIOUS AGENT I FEEL IT WAS WELL WORTH THE EXTRA FOR THE LEVEL OF SERVICE WE HAVE RECEIVED”


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  5. A 5 -star review by ''

    Branch:
    5 Ack Lane East (Bramhall) (Stockport) (Cheshire)
    Services:
    Sales (as a Buyer)
    Staff Member
    Barbora Wilmot, Mark Butt
    Postcode
    SK8,
    Sold Price
    £574000
    Experience:
    Would you use the agent again? Yes
    no photono photo
    Barbora WilmotMark Butt

    Everyone was very helpful and kept us uptodate throughout the whole process. Staff very flexible ane face to face meetings out of hours to suit us not a problem at all

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  6. A 5 -star review by ''

    Branch:
    4 Bull Ring (Wakefield) (West Yorkshire)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Louise Moyles, Samantha Russell
    Postcode
    WF4
    Rent PCM
    £575
    Experience:
    Would you use the agent again? Yes
    no photono photo
    Louise MoylesSamantha Russell

    Louise first showed us around the property early in the morning. The property had only JUST gone on and we were lucky enough to be the first to respond. Louise and all concerned were VERY quick in arranging and sorting all the details when we said we wanted the property and went well beyond the call of duty. Samantha sorted out all the paperwork on signing, again efficient and explained what was required.

    Overall it has been a very pleasant experience and i would NOT hesitate to give my referral of Reeds Rains and its excellent staff. Well Done and Thank You.

    Comments on the Agents fees

    “I GUESS EVERYONE WOULD COMPLAIN ABOUT THE FEES AS £300 IS QUITE A HIT WHEN ADDED TO THE £1250 FOR THE DEPOSIT AND FIRST MONTHS RENT. I ON THE OTHER HAND PREFER THE EXPERTISE THAT REEDS RAINS SHOWED AND THE TRUST I CAN HAVE THAT ALL WAS DONE PROFESSIONALLY. IT ALSO HELPS THAT REEDS RAINS HAVE BEEN AROUND FOR MANY YEARS, I MEAN I CAN REMEMBER THEM AS A KID, AND I AM 49 NOW.”


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  7. A 5 -star review by ''

    Branch:
    The Chimes 23 Campo Lane (Sheffield) (South Yorkshire)
    Services:
    Sales (as a Vendor)
    Staff Member
    James Holding
    Postcode
    S1
    Sold Price
    £130000
    Experience:
    Would you use the agent again? Yes
    no photo
    James Holding

    I accepted an offer from a buyer who was difficult and who had a solicitor who was inexperienced & never around. The sale was far from smooth but the determination and professionalism of the agent (James) was immense and without his doggedness, organisational skills and communication then the sale could (a) lasted forever, (b) fallen through. Every time I called, he knew the latest status without having to look it up. My solicitor found out more from him than from contacting the buyers agent. Not sure I want to buy/sell ever again, but if I did I would like him involved again.

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  8. A 5 -star review by ''

    Branch:
    25 Grosvenor Road (Ripley) (Derbyshire)
    Services:
    Sales (as a Vendor)
    Staff Member
    Jen Davies
    Postcode
    de5
    Sold Price
    £108000
    Experience:
    Would you use the agent again? Yes
    no photo
    Jen Davies

    Jennifer was excellent to work with. She has a vast amount of local knowledge. She kept me informed of all updates on the sale my house. I tried other estate agents but struggled to sell my house and to get people in through the front door. I was recommended Reeds rains, and they sold my house within weeks. I will defiantly be selling my property through reeds rains next time. It is refreshing to get a helpful and friendly estate agent. 10 out of 10.

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  9. A 5 -star review by ''

    Branch:
    9 Wesley Street (Ossett) (Wakefield) (West Yorkshire)
    Services:
    Sales (as a Vendor)
    Staff Member
    Hannah Davies
    Postcode
    WF12
    Sold Price
    £150000
    Experience:
    Would you use the agent again? Yes
    no photo
    Hannah Davies

    Hannah was extremely polite and very much on the ball. She introduced herself quickly once we had signed up to Reeds Reins and kept us up to date every step of the way. She had a great positive outlook and nothing was too much trouble for her. Hannah was always quick to answer any questions and got back to us quickly with any information

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  10. A 5 -star review by ''

    Branch:
    16 - 18 Moorgate Street (Rotheram) (South Yorkshire)
    Services:
    Sales (as a Vendor)
    Staff Member
    Richard , Renee
    Postcode
    S65
    Sold Price
    £72000
    Experience:
    Would you use the agent again? Yes
    no photono photo
    Richard Renee

    An excellent service was provided by Reeds Rains. I moved out of my property due to moving area through marriage. After the valuation I received an offer for my property within a month, and due to an effective marketing strategy, I had quite a lot of interest in the property. Due to living in Halifax at this time, I was unable to show anyone around the property so it was left to the agent to show perspective buyers around and during this time, I did receive a few offers. The overall sales time from the house going on the market to completion was 7 months. However, this was more due to me delaying and potentially a sales deal (subject to contract)l could have been agreed within the first month because the final sales price was around the price of the first offer. All of the staff at the Rotherham branch were professional, friendly and approachable.

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  11. How much is my property worth?

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  12. A 5 -star review by ''

    Branch:
    1 Finkle Street (Selby) (York) (North Yorkshire)
    Services:
    Lettings (as a Landlord)
    Staff Member
    No staff selected.
    Postcode
    No postcode selected.
    Experience:
    Would you use the agent again? Yes

    I carefully selected Reeds Rains in Selby as my Agent of choice to rent out my property and am so pleased I did. I found all members of staff to be polite, friendly & knowledgeable and was delighted that they found me a tenant so quickly. The whole process was quick and efficient and I was kept informed throughout. I would not hesitate to recommend this Estate Agent to anyone thinking of selling or renting their property. Special thanks to Alison Wood for all her efforts and updates.

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  13. A 2 -star review by ''

    Branch:
    Reeds Rains House, Brookfield Business Park, Brookfield Road (Cheadle) (Cheshire)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Suzanne Lamb, Mia Bradley
    Postcode
    SK7
    Rent PCM
    £750
    Experience:
    Would you use the agent again? No
    no photono photo
    Suzanne LambMia Bradley

    I have only recently been assisted by Suzanne Lamb and Mia Bradley and they have been efficient and helpful. However my experience with Reeds Rains over the years has been very poor indeed. I have complained on numerous occasions but nothing changes. You keep changing my account manager without any notification. I only find out when I have to chase unanswered emails and then I am told that my account manager has moved on and I should contact someone else. Why should I have to do the chasing? It is up to you to inform me and introduce my new account manager to me. Also when my tenant does not pay the full rent there is no warning and I have to contact you to find out what is going on. Last month the income was down and I had to query this. I was told that this was due to an administrative error by Reeds Rains. No warning, no apology and one has yet told me when he difference will be made up. Shocking service, but what I have come to expect from Reed Rains.

    What could Reeds Rains do to change your mind??

    “See above.”


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  14. A 5 -star review by ''

    Branch:
    68 Laughton Road (Dinnington) (Sheffield) (Aberdeen City)
    Services:
    Sales (as a Vendor)
    Staff Member
    georgina strutt
    Postcode
    S25
    Rent PCM
    £351
    Experience:
    Would you use the agent again? Yes
    no photo
    georgina strutt

    The property I sold through Reeds Rains was a rental property run through a management company. Georgina Strutt went that extra mile for me and my solicitor collecting information from the management company as and when it was needed - luckily it is on the same road as Reeds Rains.
    It was always a pleasure to ring Georgina up for updates and nothing was too much trouble for her.
    I would definitely recommend Reeds Rains at Dinnington and will use them agin when I sell/buy my next property in that area and will ask for Georgina to be my agent.

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  15. A 5 -star review by ''

    Branch:
    508 Holderness Road (Hull) (Hull) (Aberdeen City)
    Services:
    Sales (as a Vendor)
    Staff Member
    BECKY TODD
    Postcode
    HU9
    Sold Price
    £63000
    Experience:
    Would you use the agent again? Yes
    no photo
    BECKY TODD

    Sold a property with this branch in August 2015, an excellent service from all staff from start to finish with a special thanks to Becky, without whom the chain would have collapsed.

    Our buyer, the second viewing, was pro-actively found by the branch and we had an offer within four weeks of going on the market, nearby properties of the same nature generally take much longer. The sales and negotiation service was excellent, sales materials and web updates were exceptional quality

    During conveyancing, the new build home builder at the top of the chain threatened the process through a... (read more)

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  16. A 5 -star review by ''

    Branch:
    24 Beastfair (Pontefract) (West Yorkshire)
    Services:
    Sales (as a Vendor)
    Staff Member
    fiona edwards
    Postcode
    WF8
    Sold Price
    £125000
    Experience:
    Would you use the agent again? Yes
    no photo
    fiona edwards

    The service provided by Fiona Edwards and the rest of the Reeds Rains team at Pontefract was first class. They were informative, knowledgeable, attentive and very professional. The viewings they generated for our property was outstanding and we had a sale within one week. We would definitely use them again and recommend them to any potential seller.

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  17. A 5 -star review by ''

    Branch:
    37-39 Church Street (Macclesfield) (Macclesfield) (Cheshire)
    Services:
    Lettings (as a Landlord)
    Staff Member
    No staff selected.
    Postcode
    No postcode selected.
    Experience:
    Would you use the agent again? Yes

    Excellent advice and service from the time we decided to rent out our Apartment.
    We were kept fully informed at all times.

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  18. A 5 -star review by ''

    Branch:
    Reeds Rains House, Brookfield Business Park, Brookfield Road (Cheadle) (Cheshire)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Emma Taylor
    Postcode
    DH9
    Rent PCM
    £550
    Experience:
    Would you use the agent again? Yes
    no photo
    Emma Taylor

    I had some damage to my property after the tenants moved out and I need to claim some of the security deposit. Emma my agent advised me on the process and kept me up to date. The thought of starting the claim was very daunting, but was made very easy by Emma. She was extremely helpful and was always very prompt returning my emails. I would defiantly recommend 5*.

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  19. A 5 -star review by ''

    Branch:
    2 Kingston Road (Willerby) (Willerby) (Yorkshire)
    Services:
    Sales (as a Buyer)
    Staff Member
    Penny , sarah ferguson
    Postcode
    HU15
    Sold Price
    £222500
    Experience:
    Would you use the agent again? Yes
    no photono photo
    Penny sarah ferguson

    Both Penny and Sarah were extremely helpful from our initial inquiry, getting the right price, to the day we picked up the keys to our new home.

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  20. A 5 -star review by ''

    Branch:
    14 High Street (Congleton) (Cheshire)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Cheryl Fox Fox
    Postcode
    cw12
    Rent PCM
    £950
    Experience:
    Would you use the agent again? Yes
    no photo
    Cheryl Fox Fox

    We have been impressed with the help and support we have received from Cheryl at branch and she understood our requirements from the beginning and helped us find a house that is perfect for us. Really good service and very professional thank you for all the help.

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  21. A 2 -star review by ''

    Branch:
    98 Park Road (Timperley) (Timperley) (Greater Manchester)
    Services:
    Sales (Prospective customer)
    Staff Member
    No staff selected.
    Postcode
    WA15
    Experience:
    Would you use the agent again? No

    We were shocked that the valuation by Reeds Reins was £40k less than the 2 other valuations we received. Had this been the only valuation we may have lost out on a lot of money. We actually sold for much more than the Reeds Reins valuation. We felt like our house was being undervalued in order for a quick sale. Our own research told us it was worth a lot more given other sales prices in the area.

    What could Reeds Rains do to change your mind??

    “Agent was friendly but we felt our house was undervalued for a quick sale.”


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  22. How much is my property worth?

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  23. A 1 -star review by ''

    Branch:
    1 Carr Lane (Acomb) (York) (Yorkshie)
    Services:
    Lettings (Prospective customer)
    Staff Member
    No staff selected.
    Postcode
    YO24
    Rent PCM
    £595
    Experience:
    Would you use the agent again? No

    I arranged to view a property. Estate turned up late when office only round the corner. She didn't introduce herself so I still don't know her identity. I decided I wanted the property, so phoned their office at 4.30 - no answer ! , so I left a message. Next day, called into Micklegate office and told them I wanted to apply for property. *oh , that would be our Acomb branch , not this one. they use a different system to us , I will ring them and get them to email us an application form" She printed this out for me. The form was a ridiculous and frustrating design ... I could... (read more)

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  24. A 1 -star review by ''

    Branch:
    32 Alderley Road ( ) (Wilmslow) (Cheshire)
    Services:
    Sales (as a Vendor)
    Staff Member
    Joanna Burnett
    Postcode
    Sk9
    Sold Price
    £291500
    Experience:
    Would you use the agent again? Yes
    no photo
    Joanna Burnett

    We chose reeds rains as they were the most organised & professional, yet friendly agents who valued our house. They had a list of buyers in mind before our house even hit the market & we had viewings booked as soon as it went on. We sold very quickly but didn't find anywhere to go straight away. In this time Jo kept in contact but was in no way pushy. She got answers to any questions we had promptly & kept us in the loop. We found their service highly professional & wouldn't hesitate to recommend them.

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  25. A 5 -star review by ''

    Branch:
    12 Wesley Stret (Castleford) (West Yorkshire)
    Services:
    Sales (as a Buyer)
    Staff Member
    Danni Dickinson
    Postcode
    WF10
    Experience:
    Would you use the agent again? Yes
    no photo
    Danni Dickinson

    The purchase of our house took some time, and throughout this process, I was in regular contact with Danni at Reeds Rains. From our first viewing through to exchange and completion, Danni was amazing. She was extremely helpful and always went above and beyond to assist us in any way she could at each stage of the purchase. Her professionalism and the level of customer care she provided were excellent and we are very grateful for all her help and support - thanks again Danni!

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  26. A 5 -star review by ''

    Branch:
    42 Glumangate ( ) (Chesterfield) (Derbyshire)
    Services:
    Sales (as a Vendor)
    Staff Member
    Tracey Wathall
    Postcode
    S43
    Experience:
    Would you use the agent again? Yes
    no photo
    Tracey Wathall

    Tracey was always patient and unfailingly cheerful. She explained what we had to do when the solicitor (or more to the point her clerk) was less than helpful. Tracey helped us through an unfamiliar experience at a very stressful time.

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  27. A 5 -star review by ''

    Branch:
    9 Wesley Street (Ossett) (Wakefield) (West Yorkshire)
    Services:
    Sales (as a Vendor)
    Staff Member
    Hannah Davies, samantha wilson
    Postcode
    Wf5
    Sold Price
    £125000
    Experience:
    Would you use the agent again? Yes
    no photono photo
    Hannah Daviessamantha wilson

    We sold and bought our house through Reeds Rains and they were fantastic from start to finish. Chris and Sam from their sales team were so proactive and sold our house for the full asking price within a week of them doing the valuation and before the brochure even went online! We were also extremely happy with our buying experience. Hannah and the rest of the team were so helpful and ensured that the process ran as smoothly as possible. We genuinely couldn't be happier with the service we received.

    Comments on the Agents fees

    “THE FEES WERE VERY SLIGHTLY HIGHER THAN ONE OF THE OTHER LOCAL AGENTS BUT YOU CERTAINLY GET WHAT YOU PAY FOR.”


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  28. A 5 -star review by ''

    Branch:
    The Chimes 23 Campo Lane (Sheffield) (South Yorkshire)
    Services:
    Sales (as a Buyer)
    Staff Member
    James Holding
    Postcode
    S2
    Sold Price
    £136000
    Experience:
    Would you use the agent again? Yes
    no photo
    James Holding

    James kept us informed at every stage of the proceedings which were not without its difficulties, he was always available to help and answer any questions/ queries we had, I found him to be very professional and proactive in dealing with a difficult purchase.

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  29. A 2 -star review by ''

    Branch:
    32 Alderley Road ( ) (Wilmslow) (Cheshire)
    Services:
    Sales (as a Vendor)
    Staff Member
    Ben Foster, Joanna Burnett
    Postcode
    SK91
    Sold Price
    £270000
    Experience:
    Would you use the agent again? No
    no photono photo
    Ben FosterJoanna Burnett

    Ben was very professional and we did feel like we had a good service initially, negotiated a good price on the house.

    But then Ben stepped away and Jontook over.

    Reeds rains were the most expensive if estate agents that we looked at. We were convinced by Ben that they have fewer properties to sell so thr service is better.

    We had issues with our buyers as most people do. And had a situation where it felt like out estate agent was on the side of the buyer, not properly managing the buyer and instead saying that they feel like the middle man.

    Even a few days before we are expected to complete, they ring up asking when is it you complete again??? Would not let them sell a can of coke for me.

    Incredibly frustrating - please justify £3800 cost for what they did? I will use an online agent next time and pay £500. Yes the service isn't going to be great - but I'm paying almost 4 times less than with a high street agent. I wish I would have took the leap of faith this time.

    Absolute robbery. They add no value. Made the process no smoother.

    What could Reeds Rains do to change your mind??

    “Manage the buyers better. Coordinate activities between solicitors with a phonecall like the estate agent who were used for the house we bought.”


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  30. A 5 -star review by ''

    Branch:
    16 - 18 Moorgate Street (Rotheram) (South Yorkshire)
    Services:
    Sales (as a Buyer)
    Staff Member
    Renee
    Postcode
    s64
    Sold Price
    £72
    Experience:
    Would you use the agent again? Yes
    no photo
    Renee

    Renee was helpful from the first day we went into the shop. She asked what our requirments was. And introduced a property that fit our situation. The sale of our own property met a few hurdles but renee was very suportive through the process. We would certenly use reed rains again if the situation arose.

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  31. A 4 -star review by ''

    Branch:
    508 Holderness Road (Hull) (Hull) (Aberdeen City)
    Services:
    Sales (as a Vendor)
    Staff Member
    BECKY TODD
    Postcode
    HU9
    Sold Price
    £65000
    Experience:
    Would you use the agent again? Yes
    no photo
    BECKY TODD

    I sold a property via Reeds Rain. All the staff were very good at their respective roles, valuing, arranging numerous viewings and negotiating. I relied heavily on their recommendations, asking price etc due to not living in the same area as the property. Dealing mainly with Becky I would say she has excellent customer service skills and part of a good team overall.

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  32. A 5 -star review by ''

    Branch:
    1 Finkle Street (Selby) (York) (North Yorkshire)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Alison Woods, Kim Harris
    Postcode
    YO8
    Rent PCM
    £600
    Experience:
    Would you use the agent again? Yes
    no photono photo
    Alison WoodsKim Harris

    Moving to Selby as a young professional moving away from home, Alison was very helpful in guiding me through the process of renting a property, providing expertise both in the knowledge of the area and in each stage of the rental process. Not only was Alison extremely efficient in documentation handing, arranging meetings and keeping in contact via mobile/email, she also displayed a friendly and professional manner which really helped with this often stressful process. She has on hand with any queries we had and ensured these were resolved as soon as possible. Throughout, she made it very clear who I should contact for each aspect of being a tenant of a Reeds and Rains property.

    Whilst Alison was the main point of contact at Reeds and Rains, Kim showed us around the property in the first instance and was also very helpful and friendly.

    I can not recommend their service enough.

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