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Reeds Rains

Agent rating: 4.1 out of 5.0 based on 732 ratings. This website contains 732 user reviews of Reeds Rains.

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  • Sales (as a Vendor)202
  • Sales (as a Buyer)168
  • Sales (Prospective customer)30

  • Lettings (as a Landlord)148
  • Lettings (as a Tenant)130
  • Lettings (Prospective customer)16
  • Repair/Property Management0

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  • They arranged our mortgage9
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This firm is ranked 1153 out of 12706 in the UK

Overall Customer Rating

4.14 out of 5.00

  • 590 recommend
  • 142 disapprove

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Meet the Team

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Agent Information

Established in 1868, Reeds Rains have the expertise and knowledge to make home buying and selling, a smooth and simple process.

Reeds Rains has not joined our 'transparent agent' scheme yet.

"If only I had known about this site before.." the most common comment we get posted from reviewers that have had a bad experience. So in response, allAgents has introduced the "transparent agent" scheme to help identify agents that are open about independent customer feedback and have nothing to hide. The scheme is FREE to join and as an incentive, allAgents will provide them with FREE LANDLORD & VENDOR ENQUIRES.
 
Click here and Join the 1000s of Delighted customers that have had success with our recommended agents. If however you do choose to use Reeds Rains, please make them aware of the scheme and ask them to get in touch if they want to become a member. - Learn more about 'Transparent Agents'.

Customer Reviews  (Page 1 of 25)

Page last updated on: 23-Oct-2014 15:42:41

  1. A 4-star review by 'SDP' 23/10/2014

    Branch:
    33 Whitworth West (Manchester) (Manchester) (Greater Manchester)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Emily Perrin
    Postcode
    M5
    Sold Price
    £117950
    Experience:
    Would you use the agent again? Yes
     
    Emily Perrin

    After some initial teething troubles, the service and professionalism Emily provide was great. My tenant was difficult, rude, borderline aggressive, obstructive and uncooperative. Throughout the final days of the tenancy she provided accurate advice, was persistent and professional and ensured the tenancy ended in a way that met my needs.

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  2. A 5-star review by 'quasid' 23/10/2014

    Branch:
    17-19 Commercial Street (Halifax) (West Yorkshire)
    Services:
    Sales (as a Buyer)
    Staff Member
    Matthew
    Postcode
    hx1
    Sold Price
    £420000
    Experience:
    Would you use the agent again? Yes
     
    Matthew

    the service provided was excellent, Matthew was really helpful in going through the process and all options where gone through. would love to deal with Matthew again and the estate agency.

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  3. A 4-star review by 'Vicki Dean' 22/10/2014

    Branch:
    24 Beastfair (Pontefract) (West Yorkshire)
    Services:
    Sales (as a Vendor)
    Staff Member
    No staff selected.
    Postcode
    WF7
    Sold Price
    £197000
    Experience:
    Would you use the agent again? Yes
    Upload a reviwer profile image

    Always sound happy and enthusiastic when answering the telephone. Always happy to help and deal with any queries I have had in regards to selling our house and with the purchase of another property.

    Have offered me help and advice and have explained things fully if I have not understood the process.

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  4. A 5-star review by 'Melissa&Ryan' 22/10/2014

    Branch:
    4 Bull Ring (Wakefield) (West Yorkshire)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Louise Moyles
    Postcode
    WF2
    Rent PCM
    £415
    Experience:
    Would you use the agent again? Yes
     
    Louise Moyles

    The staff at Reeds Rains where very welcoming and helpful from the minute we walked through the door. They helped us find a place to suit our needs and took time to listen to us as this was our first time to rent a house together as a couple. I would recommend Reeds Rains to everyone for their great costumer service and quick service to get you moved in a soon as they can. Louise Moyles from the Wakefield branch was a brilliant woman, very helpful and quick to answer any questions we had. overall the team are fantastic and think that everyone should go to them!

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  5. A 5-star review by 'Sarah' 21/10/2014

    Branch:
    37-39 Church Street (Macclesfield) (Macclesfield) (Cheshire)
    Services:
    Sales (as a Buyer)
    Staff Member
    Helen Grieve
    Postcode
    Sk10
    Sold Price
    £173000
    Experience:
    Would you use the agent again? Yes
     
    Helen Grieve

    Helen was very helpful and organised when I bought my house she made sure everything went smoothly and stress free i would use Helen at reeds rains again if I ever sold
    Very professional

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  6. A 5-star review by 'Nat' 21/10/2014

    Branch:
    33 Whitworth West (Manchester) (Manchester) (Greater Manchester)
    Services:
    Sales (as a Buyer)
    Staff Member
    Laura Croft
    Postcode
    M15
    Sold Price
    £120000
    Experience:
    Would you use the agent again? Yes
     
    Laura Croft

    Laura and her colleagues were most helpful during the purchase of this property. My queries were always answered within good time and I felt like a valued customer. The stressful process of buying a house was made easier my Laura's efficiency. Many thanks.

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  7. A 5-star review by 'Nicky Kidd' 20/10/2014

    Branch:
    1 Carr Lane (Acomb) (York) (Yorkshie)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Katherine Richards
    Postcode
    yo24
    Rent PCM
    £725
    Experience:
    Would you use the agent again? Yes
     
    Katherine Richards

    I used Reeds Rains in Acomb when looking to rent a new property. Katherine was really helpful and friendly and helped find me the perfect house. Such a good service-thank you!

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  8. A 5-star review by 'Tony ferguson' 20/10/2014

    Branch:
    1 Finkle Street (Selby) (York) (North Yorkshire)
    Services:
    Sales (as a Vendor)
    Staff Member
    Alison
    Postcode
    yo8
    Sold Price
    £650000
    Experience:
    Would you use the agent again? Yes
     
    Alison

    We were highly delighted with the service from Reeds Rains.From the initial visit,the information pack
    produced and the follow up service we received during the time the house was viewed and a buyer
    found.We were kept up to date by Alison in all aspects of the sale and she was proactive in resolving
    any issues that arose.

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  9. A 4-star review by 'Tracey' 20/10/2014

    Branch:
    102 Market Street (Hyde) (Greater Manchester)
    Services:
    Sales (as a Vendor)
    Staff Member
    No staff selected.
    Postcode
    No postcode selected.
    Experience:
    Would you use the agent again? Yes
    Upload a reviwer profile image

    Great service, kept up to date throughout the sale and purchase process, pleasant and polite staff

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  10. A 4-star review by 'Andrea' 20/10/2014

    Branch:
    1 Finkle Street (Selby) (York) (North Yorkshire)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Alison
    Postcode
    YO8
    Rent PCM
    £650
    Experience:
    Would you use the agent again? Yes
     
    Alison

    Having recently rented out my property, I have found Alison to be competent and very knowledgeable regarding the rental market. She has always been approachable and quick to reply to any queries.
    Although, my house was on the market a while before finding a suitable tenant, Alison was always prompt at keeping in touch and updating me regarding any prospective tenants.
    I would recommend Alison for anyone considering renting there property with Reeds Rains.

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  1. A 5-star review by 'Victoria P' 20/10/2014

    Branch:
    66 The Village (York) (Aberdeen City)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Claire Errington
    Postcode
    YO32
    Rent PCM
    £675
    Experience:
    Would you use the agent again? Yes
     
    Claire Errington

    Great service, professional advice, well presented and smart team, immaculate office, Claire Errington the manager is nothing short of outstanding. Well done ladies and thankyou !

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  2. A 5-star review by 'Sarah C' 20/10/2014

    Branch:
    66 The Village (York) (Aberdeen City)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Claire Errington
    Postcode
    YO31
    Rent PCM
    £745
    Experience:
    Would you use the agent again? Yes
     
    Claire Errington

    Claire Errington found us the perfect property. she was efficient right to the very end. The branch she runs in Haxby has a really good vibe, efficient staff always with a smile. Well done claire and team!

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  3. A 1-star review by 'lynny' 20/10/2014

    Branch:
    2 Kingston Road (Willerby) (Willerby) (Yorkshire)
    Services:
    Lettings (as a Landlord)
    Staff Member
    No staff selected.
    Postcode
    No postcode selected.
    Experience:
    Would you use the agent again? Yes
    Upload a reviwer profile image

    above the normal amount of help, they were courteous and knowledgeable about the certifications to comply with standards, disposed of unwanted items to enable the tenant to move in, I would definitely recommend them

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  4. A 5-star review by 'Tracey Ward' 20/10/2014

    Branch:
    66 The Village (York) (Aberdeen City)
    Services:
    Lettings (as a Landlord)
    Staff Member
    nicola walker
    Postcode
    yo32
    Rent PCM
    £595
    Experience:
    Would you use the agent again? Yes
     
    nicola walker

    We used Reeds Rains in Haxby to rent out our property. We would like to thank Nicola Walker for providing a first class service throughout the whole process.

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  5. A 5-star review by 'Mike A' 19/10/2014

    Branch:
    66 The Village (York) (Aberdeen City)
    Services:
    Property Management
    Staff Member
    Claire Errington
    Postcode
    YO30
    Rent PCM
    £700
    Experience:
    Would you use the agent again? Yes
     
    Claire Errington

    About 20% of my customers have used Reeds Rains Haxby to Purchase,Sell or Let there properties and hold Claire errington and her team in high esteem, I myself find her professional, reliable and a great team leader and would not hesitate to recommend Claire.

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  6. A 5-star review by 'Joanne' 19/10/2014

    Branch:
    1 Finkle Street (Selby) (York) (North Yorkshire)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Alison
    Postcode
    YO8
    Rent PCM
    £650
    Experience:
    Would you use the agent again? Yes
     
    Alison

    From handing me the application form to giving me the keys of the property - Alison could not have been more helpful.
    Being a first time tenant and not knowing anything about the process of renting, Alison explained the paperwork necessary from the application form through to the credit search and references. She was always on hand to answer any questions (and there were many!) that I had, and put me at total ease through out the 2 week period that led up to me signing the agreement.
    I am so grateful for all her help and will not hesitate in recommending REeds Rains in Selby for other prospective tenants/home buyers.
    THANK YOU !!!!!

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  7. A 5-star review by 'Harry Orchard' 17/10/2014

    Branch:
    50 Nottingham Road (Eastwood) (Nottingham) (Nottinghamshire)
    Services:
    Lettings (as a Landlord)
    Staff Member
    No staff selected.
    Postcode
    NG16
    Rent PCM
    £495
    Experience:
    Would you use the agent again? Yes
    Upload a reviwer profile image

    What a delight to have such nice people dealing with my requirements.
    They made the letting of my property so easy and in such a friendly atmosphere.
    They found a tenant within 10 days and carried out a full vetting procedure.
    The paperwork was all done for me and all I had to do was sign the document at the bottom

    Comments on the Agents fees

    “I WAS VERY SATISFIED WITH THE FEE AS THE RESULTS SAVED ME TIME AND EFFORT IN ADVERTISING AND INTERVIEWING. I WAS TREATED WITH COURTESY WITHIN A VERY FRIENDLY ATMOSPHERE OF THEIR OFFICE”


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  8. A 5-star review by 'Nikki' 17/10/2014

    Branch:
    37 Quay Road (Bridlington) (Bridlington) (Yorkshire)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Andrew Vidler
    Postcode
    YO15
    Rent PCM
    £625
    Experience:
    Would you use the agent again? Yes
     
    Andrew Vidler

    We contacted Reeds Rains and explained we were looking to move and where about's we wanted to be to, at that time we did not see any we liked, but Andrew took our details and side he would be in touch if anything came up, he contacted us to say that 2 Main Street had come up, we arranged a viewing, he was prompt and smart dressed, we were showed around the house he was not full on and let us take our time to look around, after looking we had fallen in love with the property, we contacted Andrew on the Monday (as we viewed on the Saturday) to say we wanted it, when in the office we dealt with Natalie (do not know last name) she was lovely polite and very helpful.
    We filled in our forms for checks on the Wednesday and everything was okay'd and approved by Monday.
    Excellent service and so friendly would recommend Reeds Rains to my friends.

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  9. A 2-star review by 'Unhappy Customer' 17/10/2014

    Branch:
    27 Market place (Cannock) (Cannock) (Staffordshire)
    Services:
    Sales (as a Vendor)
    Staff Member
    No staff selected.
    Postcode
    ws12
    Sold Price
    £100500
    Experience:
    Would you use the agent again? No
    Upload a reviwer profile image

    Don't use this Estate Agent to market your property, as they don't deliver on their promises.
    Used them on recommendation but biggest mistake I could have made.
    Only interested in getting their money, at the cost to the client.
    Fees are expensive and service provided are definitely not worth it.

    Comments on the Agents fees

    “NOT WORTH THE SERVICE PROVIDED”


    What could Reeds Rains do to change your mind??

    “Delivered on promises made”


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  10. A 5-star review by 'Mr and Mrs hallos' 17/10/2014

    Branch:
    9 Wesley Street (Ossett) (Wakefield) (West Yorkshire)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Louissa Lawrence
    Postcode
    Wf1
    Rent PCM
    £550
    Experience:
    Would you use the agent again? Yes
     
    Louissa Lawrence

    Reeds rains ::: I have had one of the most brilliant experience with reeds rains they really helped us find our home and made it a pleasure we sign a 2 yr contract with them so we knew we had secrity lousie helped us one of the most brilliant person you could meet we are glad she was there she kepted us update on all the process thank you lousie

    Comments on the Agents fees

    “BRILLIANT”


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  1. A 5-star review by 'ABailey' 17/10/2014

    Branch:
    24 Beastfair (Pontefract) (West Yorkshire)
    Services:
    Sales (as a Buyer)
    Staff Member
    fiona edwards
    Postcode
    WF9
    Sold Price
    £77000
    Experience:
    Would you use the agent again? Yes
     
    fiona edwards

    Fiona Edwards was a great help in me purchasing my property she reassured me the whole way through when i had some worries, helped me make sure i could get a surveyor in to check the house and generally made the whole process easier than i thought, She was very friendly as was anyone else that answered the phone at Reeds Rains in Pontefract and everyone would always help in as much capacity as they could so thank you to all there but especially Fiona!

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  2. A 1-star review by 'Unhappy Chappy' 17/10/2014

    Branch:
    977 - 979 Ecclesall Road (Sheffield) (South Yorkshire)
    Services:
    Sales (as a Vendor)
    Staff Member
    Mike Connelly
    Postcode
    S11
    Sold Price
    £240000
    Experience:
    Would you use the agent again? No
     
    Mike Connelly

    Most of the process was done whilst I lived in another house:
    They took the photos of the exterior of the house on a rainy day and a took terrible photo of the master bedroom but despite several requests to come out and re-take them I was ignored.
    They published my customer acceptance document on the websites and had to take the details down on the first day for two days, thus missing the "show me new properties in the past 3 days" searches.
    They never volunteered viewing feedback, and there was very little given when pressed.
    They arranged viewings without telling me.
    They... (read more)

    Comments on the Agents fees

    “FOR THE POOR SERVICE THEY GAVE ME THEY SHOULD HAVE REDUCED THEIR FEES.”


    What could Reeds Rains do to change your mind??

    “The agent should basically have done the exact opposite of the service they gave to me: 1. Better photos and actually change them as requested 2. Give feedback after every viewing, even if to say the viewer refused to give any 3. Validate every offer and state whether or not the offer has been checked and good to proceed”


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  3. 1
    person found this
    helpful.

    A 1-star review by 'Frw6' 16/10/2014

    Branch:
    17-19 Commercial Street (Halifax) (West Yorkshire)
    Services:
    Lettings (as a Landlord)
    Staff Member
    No staff selected.
    Postcode
    HX6
    Rent PCM
    £550
    Experience:
    Would you use the agent again? No
    Upload a reviwer profile image

    We chose RR as we felt they were more professional and trustworthy, with us moving overseas, to manage the letting of our property. Not only am I dissatisfied with the involvement we have had with the Halifax branch, we are hugely dissatisfied with the whole property management service. Which we didn't realise was 'centralised' after an initial period. We are hugely out of pocket from renting our property out with them, feeling that the issues weren't satisfactorily dealt with and helped to contribute to lots of financial costs. We have pushed them this month to ask why we still haven't... (read more)

    Comments on the Agents fees

    “HUGELY EXTORTIONATE AND NOT JUSTIFIED, LOTS OF HIDDEN COSTS AND CHARGES TO NOT REFLECT THE QUALITY OF THE SERVICE PROVIDED. BY THE PROPERTY MANAGEMENT\'S INEFFICIENCY IT HAS COST US A HUGE AMOUNT OF MONEY, WHICH I HOLD PROOF OF.”


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  4. A 5-star review by 'David Norville' 16/10/2014

    Branch:
    17-19 Commercial Street (Halifax) (West Yorkshire)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Victoria Greenwood
    Postcode
    hx3
    Rent PCM
    £610
    Experience:
    Would you use the agent again? Yes
     
    Victoria Greenwood

    Agent acted quickly and professionally and gave me a choice of tenants which has resulted in me obtaining a five star tenant. I would recommend Victoria and the rest of the team to anyone.

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  5. A 5-star review by 'Chris' 16/10/2014

    Branch:
    17-19 Commercial Street (Halifax) (West Yorkshire)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Victoria Greenwood
    Postcode
    HX1
    Rent PCM
    £650
    Experience:
    Would you use the agent again? Yes
     
    Victoria Greenwood

    With living some distance away from the property, it has been difficult to get over and deal with it, however Victoria and her team dealt with all the viewings and quires. Before the tenant moved in,they had some minor issues which they wished to have checked. It didn't cause a problem for Victoria, she promptly sent a colleague to cross check the items and reported back to ourselves and the tenant to put everyone's mind at rest. We will certainly being instructing Victoria on other properties in the future.

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  6. A 5-star review by 'Helen Johnson' 16/10/2014

    Branch:
    37 Quay Road (Bridlington) (Bridlington) (Yorkshire)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Natalie Williams, charlotte Chesterfield
    Postcode
    YO15
    Rent PCM
    £550
    Experience:
    Would you use the agent again? Yes
     
    Natalie Williamscharlotte Chesterfield

    We are absolutely delighted with the help that we have received from all the staff at Reeds Rains Bridlington, especially Natalie and Charlotte who have worked tirelessly to find us the right property to rent. We certainly gave them a challenge due to our circumstances of re-locating but they all went above and beyond to make sure that we were happily settled as quickly as possible in the right house, location and with the right landlords.
    The staff are an extremely talented and professional group of people to which nothing is too much trouble. They are friendly, personable and we would not hesitate to recommend them and they will be our first port of call if we ever need another property.

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  7. A 5-star review by 'Fiona Gibson' 16/10/2014

    Branch:
    1 Carr Lane (Acomb) (York) (Yorkshie)
    Services:
    Sales (as a Buyer)
    Staff Member
    Angie Stancer, Katherine Richards
    Postcode
    YO26
    Sold Price
    £159950
    Experience:
    Would you use the agent again? Yes
     
    Angie StancerKatherine Richards

    I would like to say a big thank you to Andy, Angie, Katherine, Chris and Sue for their fabulous service whilst buying a house in Acomb. Everything ran smoothly and I would highly recommend them. Thank you!

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  8. A 5-star review by 'Rebecca' 16/10/2014

    Branch:
    66 The Village (York) (Aberdeen City)
    Services:
    Sales (as a Vendor)
    Staff Member
    first name Gill
    Postcode
    YO32
    Sold Price
    £115000
    Experience:
    Would you use the agent again? Yes
     
    first name Gill

    We cannot thank Karen Gill enough for the support we received whilst selling our property at one point our Buyers were going to pull out of the sale but with Karens experience and professional attitude the sale went ahead. We would definately recommend Reeds Reeds in the future as we have now bought our dream house!

    Comments on the Agents fees

    “FEES WERE A LITTLE MORE THAN WE ANTICIPATED BUT THE SERVICE WE RECEIVED WAS WORTH IT”


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  9. A 5-star review by 'Adrian Field' 16/10/2014

    Branch:
    4 Bull Ring (Wakefield) (West Yorkshire)
    Services:
    Sales (as a Buyer)
    Staff Member
    Joanne Deakin, Sam Russell
    Postcode
    wf2
    Sold Price
    £195000
    Experience:
    Would you use the agent again? Yes
     
    Joanne DeakinSam Russell

    Joanne went above and beyond in terms of supporting me through the purchase of my property . My hand was held throughout which provided confidence and reassurance at a stressfull time . Joanne kept in regular contact championing my course with the sellers corporation and providing regular up-dates. I found Joanne to be welcoming / friendly / supportive with a positive can-do attitude , Nothing was too much trouble, everything was undertaken professionally with a cheery and welcoming dermeaner .

    I also would like to mention Sam not only for this purchase but for a failed one in March through Reeds Raines , Again Sam was acredit to Reeds Raines and a model employee .

    Both Sam And Joanne provided without question excellent customer service

    Comments on the Agents fees

    “ACCEPTABLE FEES”


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  10. A 5-star review by 'Harriet' 16/10/2014

    Branch:
    16 Aberdeen Walk, (Scarborough) (North Yorkshire)
    Services:
    Sales (as a Vendor)
    Staff Member
    Dionne
    Postcode
    YO11
    Sold Price
    £159995
    Experience:
    Would you use the agent again? Yes
     
    Dionne

    Our house sale ended up being long and complicated. Throughout the process Dionne was helpful, communicative and proactive. I was confident that she followed everything up with the buyers and the solicitors, and kept us informed regularly about what was happening at each stage. I am delighted we chose Reeds Rains to manage our sale and highly recommend them for their excellent service.

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