Michael Leonard Estates

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Leonard Wood

Joey Carr

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Customer Reviews  (Page 1 of 3)

3
people found
this helpful.
FEATURED REVIEW

A 5-star review by 'MC' 17/1/2013
Branch:
62 Mill Lane
Services:
Lettings (as a Tenant)
Experience:
Would you use the agent again? Yes
Staff Member
Leonard Wood
Postcode
NW3








Michael Leonard Estates are by far the best agents we have encountered throughout the years with impeccable friendly, professional and highly informative customer service. Leonard Wood actually managed to make our house-hunt a pleasant and enjoyable experience, quickly finding us a lovely 1 bedroom flat and helping us negotiate a great rate. We can't thank and recommend them enough.
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3
people found
this helpful.
FEATURED REVIEW

A 5-star review by 'DK' 7/1/2013
Branch:
62 Mill Lane
Services:
Lettings (as a Landlord)
Experience:
Would you use the agent again? Yes
Staff Member
Leonard Wood
Postcode
NW10








Leonard had my flat rented out within a week of our initial meeting and in that difficult pre-Xmas rental period too.
I had been trying to find suitable tenants on my own with no success for the past few weeks.
Communication was great throughout and I found Leonard to be very knowledgeable, helpful and courteous. He was also extremely diligent with the paperwork.
The whole process was made as stress free as possible.
I would highly recommend Michael Leonard Estates and I will definitely use them again to find tenants in the future.
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3
people found
this helpful.
FEATURED REVIEW

A 5-star review by 'Michelle & James' 17/12/2012
Branch:
62 Mill Lane
Services:
Lettings (as a Tenant)
Experience:
Would you use the agent again? Yes
Staff Member
Leonard Wood
Postcode
NW6








After giving notice on our old flat and having a rental agreement fall through, we walked into Michael Leonard Estates and within a few hours had been found our dream house. This was no accident... Leonard takes a detailed specification of the property you're looking for, and unlike other estate agents, he will contact all his local contacts in the industry to find every available property that meets your needs - including those that haven't yet been advertised! Within days we saw positive progress and the reference checks were carried out much more quickly and effectively than with other estate agents. What's more, Leonard is a friendly, helpful man who is happy to provide delicious coffee and talk through exactly what to expect and what your rental options are. Be sure to visit this tiny little estate agents office to save an awful lot of time and headaches if you're looking to rent in West Hampstead.
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4
people found
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FEATURED REVIEW

A 5-star review by 'Gina Cutner' 18/8/2012
Branch:
62 Mill Lane
Services:
Lettings (as a Landlord)
Experience:
Would you use the agent again? Yes
Staff Member
Leonard Wood
Postcode
No postcode selected.








We dealt with Leonard from Michael Leonard Estates, He helped us find a flat to purchase, which was a rental investment. He showed us a number of properties and was extremely helpful in dealing with queries. Whilst the purchase was going through he set up viewings for rentals (with the vendor's consent). In order to assist us he also helped source painters and electricians to quote and he managed these works. We were very pleased that the new tenants were able to move in literally a week after the completion. He was very professional and carried out all the usual rental tasks such as arranging for references to be taken out, the flat to be cleaned, inventory to be done, copies of all paperwork distributed etc. We would highly recommend him.
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4
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FEATURED REVIEW

A 5-star review by 'Hetty Snell' 1/8/2012
Branch:
62 Mill Lane
Services:
Sales (as a Buyer)
Experience:
Would you use the agent again? Yes
Staff Member
Leonard Wood
Postcode
NW6








We were warned when purchasing our first house that it would be a stressful, unenjoyable process, however after getting in contact with Leonard Wood at Michael Leonard Estates, it was an absolute walk in the park!
He would always be there at the end of the phone answering our queries day and night. Extremely helpful and positive, and with a real empathy towards first time buyers, which we were.
All friends and family were also incredibly impressed and had never come across such a lovely, helpful estate agent. Always on our side trying to get us the best price and beating off developers!
I later saw their slogan - "Big enough to cope, small enough to care". I could not describe this establishment better.
The day we met Leonard was an amazing day for us as we are now safely, stress free in our new property and couldn't be happier!
Cheers Leonard!
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1. 2
   people found
   this helpful.
   

   A 5-star review by 'A Darby' 2/4/2013

   Branch:

   62 Mill Lane

   Services:

   Lettings (as a Tenant)

   Staff Member

   Joey Carr

   Postcode

   NW5

   Experience:

   Would you use the agent again? Yes

   Very helpful throughout the whole process. Joey had a good knowledge of the area and property history and was very flexible.

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2. 3
   people found
   this helpful.
   

   A 5-star review by 'Inon' 5/3/2013

   Branch:

   62 Mill Lane

   Services:

   Lettings (as a Tenant)

   Staff Member

   Joey Carr, Leonard Wood

   Postcode

   NW6

   Experience:

   Would you use the agent again? Yes

   Leonard and Joey has helped me to find the perfect flat to me and my partner. they took care of us, and they even came and helped me to fix my boiler at my first night in the flat, though its not part of their job.

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3. 1
   person found
   this helpful.
   

   A 2-star review by 'thibaut' 18/2/2013

   Branch:

   No Branch Selected

   Services:

   Lettings (Prospective customer)

   Staff Member

   Joey Carr, Leonard Wood

   Postcode

   NW2

   Experience:

   Would you use the agent again? No

   I have recently looked for properties in the West Hampstead and contacted this agency for a specific flat they had. The property was not available so I said to the agents that I would contact them if I saw anything else I liked. Although I insisted that I would contact them and asked them not to send me more emails with other flats, the agents kept sending me emails with properties that were not interesting for me (I said this several times to the agents yet they kept emailing me.) I find the attitude quite aggressive and unhelpful. I emailed the agent saying so and they came back being even more aggressive. I would not recommend this agency.

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   View All Comments (1)by Leonard Wood  18/02/2013
   
   Not quite true Sir. You did indeed ask about a flat, and your spec was as follows; "Hello, I am looking for an apartment in west hampstead and I am interested in this property. When is it available from?" We told you it was not available till end of Feb, but at the same time advised you of similar properties in the same price bracket as what you were looking for.within 24 hours of your original email enquiry to us. It is unfair to say that we bombarded you with emails as the emails in question were only sent out between the 24/01/13 and 25/01/13, you called and asked that we didnt send you any more and we re responded to your request, How is that unhelpful??? Our 70 other REVIEWS obviously prove that we are not the aggresive type that you state above. Most applicants would be happy that the agent is searching for other similar properties in their budget.. Y
4. 3
   people found
   this helpful.
   

   A 5-star review by 'Ketki Dave' 14/2/2013

   Branch:

   62 Mill Lane

   Services:

   Lettings (as a Tenant)

   Staff Member

   Joey Carr, Leonard Wood

   Postcode

   NW2

   Experience:

   Would you use the agent again? Yes

   Both members were responsive to our requirements, and very quickly found us a property. They worked effectively, as a team, and chased up the landlord as required. They also had good support for the process of referencing and getting all the paperwork done. They were cordial and clear in their communication at all times. They helped us find and move into the property to rent in a very short time. I would recommend them very highly and definitely use them again.

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5. 2
   people found
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   A 5-star review by 'MHocks' 2/2/2013

   Branch:

   62 Mill Lane

   Services:

   Lettings (as a Landlord)

   Staff Member

   Leonard Wood

   Postcode

   NW3

   Experience:

   Would you use the agent again? Yes

   Being new to the London property market, we needed someone experienced to help us set up and manage our rental. Leonard proved an absolute godsend - he did all the necessary groundwork and provided us with plenty of guidance. Living in the country means we cannot check our property ourselves, and again, Leonard has handled everything in an extremely professional and proactive manner. Having had negative experiences with other real estate agencies, we cannot recommend Michael Leonard Estates highly enough!

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6. 2
   people found
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   A 5-star review by 'Breda' 1/2/2013

   Branch:

   62 Mill Lane

   Services:

   Lettings (as a Tenant)

   Staff Member

   No staff selected.

   Postcode

   N2

   Experience:

   Would you use the agent again? Yes

   Excellent company the guys are so nice. Really efficient and friendly. Great properties and they only deal with nice landlords. Would highly recommend, totally deserve the title cheap and cheerful!

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7. 3
   people found
   this helpful.
   

   A 5-star review by 'Linda' 20/1/2013

   Branch:

   62 Mill Lane

   Services:

   Lettings (as a Tenant)

   Staff Member

   , Leonard Wood

   Postcode

   NW10

   Experience:

   Would you use the agent again? Yes

   Michael Leonard Estates was sensitive and went to great lengths to arrange a beautiful property in a short time frame..
   The agent was friendly, easy to contact and did everything he promised.

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8. 3
   people found
   this helpful.
   

   A 5-star review by 'flynn' 16/1/2013

   Branch:

   62 Mill Lane

   Services:

   Lettings (as a Tenant)

   Staff Member

   Joey Carr, Leonard Wood

   Postcode

   NW6

   Experience:

   Would you use the agent again? Yes

   I needed to find somewhere quite quickly, I was treated to great customer service and a fantastic range of flats.
   and was sorted out within a couple days! perfect!

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9. 4
   people found
   this helpful.
   

   A 5-star review by 'pojolondon' 12/1/2013

   Branch:

   62 Mill Lane

   Services:

   Lettings (as a Tenant)

   Staff Member

   Leonard Wood, Joey Carr

   Postcode

   NW3

   Experience:

   Would you use the agent again? Yes

   We recently rented a one-bedroom flat through Michael Leonard. We found working with Michael Leonard to have been the most positive experience we have had with a Lettings Agent - we were particularly impressed with the personal touch that both Leonard and Joey displayed in their dealings. We found them to be professional, personable and efficient in their efforts for us.

   We'd certainly hope to deal with Michael Leonard again in the future - highly recommended!

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10. 3
    people found
    this helpful.
    

    A 4-star review by 'jane' 3/1/2013

    Branch:

    62 Mill Lane

    Services:

    Lettings (as a Tenant)

    Staff Member

    Leonard Wood

    Postcode

    NW6

    Experience:

    Would you use the agent again? Yes

    I found my current 2 bed-room flat in west hampstead through Michael Leonard Estates last september. People worked there were very friendly, maybe because it's not a chain estate agent they were very responsible, understanded our current situation and budget. We were very lucky went to the agency on the day the flat came out. Actually Michael himself helped us through the deal, contacted the landlord abt the price etc etc. There's a few problems after we moved in bt it has been sort out by the landlord. Over all it's one of the best agency in the area.

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11. 5
    people found
    this helpful.
    

    A 5-star review by 'Ryan Ray' 12/12/2012

    Branch:

    62 Mill Lane

    Services:

    Lettings (as a Tenant)

    Staff Member

    Joey Carr, Leonard Wood

    Postcode

    NW3

    Experience:

    Would you use the agent again? Yes

    Joey, has been an excellent agent, helping me all through showing me all the properties as per my requirements and always on time. He kept me informed and followed up promptly. I'd highly recommend him. and his agency.

    Ryan

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12. 4
    people found
    this helpful.
    

    A 5-star review by 'John Day' 6/12/2012

    Branch:

    62 Mill Lane

    Services:

    Lettings (as a Tenant)

    Staff Member

    Leonard Wood, Joey Carr

    Postcode

    NW3

    Experience:

    Would you use the agent again? Yes

    Leonard acted as our agent for a property we rented. We had been using other agents in the area but decided to stick with Leonard because of his professionalism and good attitude to help us find a home. In the latter part of the process we dealt with Joey who was also very charming and helpful.
    We would recommend his services to anyone looking to rent a place!

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13. 4
    people found
    this helpful.
    

    A 5-star review by 'Jim Broadley' 15/11/2012

    Branch:

    62 Mill Lane

    Services:

    Lettings (as a Tenant)

    Staff Member

    Leonard Wood, Joey Carr

    Postcode

    NW6

    Experience:

    Would you use the agent again? Yes

    Having been transferred to my current employer's London office from Scotland, we made enquiries about various properties advertised on the internet.

    We set up around 10 viewings for the one day through various Estate Agents located in North West London.

    We found Leonard to be extremely friendly, helpful, open and honest.

    We felt confident that everything he was telling us was true and in the case of the property we ended up renting, everything he told us, includeing very a very positive opinion of our prospective Landlord proved to be completely true.

    I would have no hesitation in recommending Michael Leonard Estates to any prospective tenant or buyer.

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    View All Comments (1)by Leonard Wood  15/11/2012
    
    Hi Jim, Hope all is well in the flat for both of you, I have seen the photos that the LL sent over to me and it looks great, Hope to meet Scooby one day! Kind regards, Leonard Wood
14. 5
    people found
    this helpful.
    

    A 5-star review by 'IOANNIS TERZAKIS' 4/10/2012

    Branch:

    62 Mill Lane

    Services:

    Lettings (as a Tenant)

    Staff Member

    Joey Carr, Leonard Wood

    Postcode

    NW6

    Experience:

    Would you use the agent again? Yes

    Leonard and Joey were very cooperative, helpful and efficient to finding our daughter as a prospective student in London, a flat in West Hampstead. They were very willing in answering and responding promptly and clearly to all our relevant inquiries and succeeded in finding for us a property, which meets most of our requirements.
    I strongly recommend both to any potential tenant.

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15. 4
    people found
    this helpful.
    

    A 5-star review by 'HW' 25/9/2012

    Branch:

    62 Mill Lane

    Services:

    Lettings (as a Tenant)

    Staff Member

    Leonard Wood, Joey Carr

    Postcode

    NW5

    Experience:

    Would you use the agent again? Yes

    It was a pleasure to deal with Leonard and Joey from Michael Leonard Estates. They made the process of finding a new flat extremely easy, I would use them again.

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16. 4
    people found
    this helpful.
    

    A 5-star review by 'SC, West Hampstead' 7/9/2012

    Branch:

    62 Mill Lane

    Services:

    Lettings (as a Tenant)

    Staff Member

    Leonard Wood

    Postcode

    NW6

    Experience:

    Would you use the agent again? Yes

    Leonard Wood provided me with a good range of properties in NW6 within my price range that were immediately available. The landlord has proved helpful to my requests on all occasions, and I'm a satisfied tenant some 9 months later. Leonard gave me every assistance to make a necessarily quick move smooth. He facilitated the negotiations quickly and made sure that I was kept informed throughout in a timely and always courteous fashion.

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17. 3
    people found
    this helpful.
    

    A 5-star review by 'Max' 1/9/2012

    Branch:

    62 Mill Lane

    Services:

    Lettings (as a Tenant)

    Staff Member

    Leonard Wood

    Postcode

    No postcode selected.

    Experience:

    Would you use the agent again? Yes

    Really great service and attention to detail. Guided us through the letting process with ease and professionalism. Would highly recommend!

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18. 4
    people found
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    A 5-star review by 'mo' 31/8/2012

    Branch:

    62 Mill Lane

    Services:

    Lettings (as a Tenant)

    Staff Member

    Joey Carr, Leonard Wood

    Postcode

    NW6

    Experience:

    Would you use the agent again? Yes

    We moved from US to London and had very little time find a flat to rent. We contacted several real estate agents and Joey Carr of Michael Leonard was first to respond. He showed me several properties and they all matched our criteria. I was new to London I didn't know how to rent and what's required. Joey was extremely patient with me and explained everything. He picked up the phone every time I called and answered emails immediately. He and his manager Leonard are also very knowledgeable about the neighborhood and helped feel comfortable in it.

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19. 3
    people found
    this helpful.
    

    A 5-star review by 'simon' 31/8/2012

    Branch:

    62 Mill Lane

    Services:

    Lettings (as a Landlord)

    Staff Member

    Leonard Wood

    Postcode

    NW2

    Experience:

    Would you use the agent again? Yes

    I was delighted that the agent found tenants immediately upon giving him the instruction.

    He managed to achieve a good rental rate for the property and showed a keen interest to get everything right by visiting the flat on numerous occasions thereby ensuring that the flat was being decorated to a standard to suit both landlord and tenant.

    Overall, I would highly recomment Leonard Wood to anyone looking for tenants or, for that matter I am sure, tenants looking for properties to rent

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20. 3
    people found
    this helpful.
    

    A 5-star review by 'Minguet' 31/8/2012

    Branch:

    62 Mill Lane

    Services:

    Lettings (as a Tenant)

    Staff Member

    Leonard Wood

    Postcode

    NW3

    Experience:

    Would you use the agent again? Yes

    Leonard has been really helpful whilst we were looking for a property to rent in Chalk Farm area. He presented us with a very nice flat, which was right in our budget and exactly what we wanted. He has been able to correctly understand what we wanted. he also managed to negotiate the price down to what we could afford. The signing process was seemless and we were very confident in signing with him.
    At a time when we wanted to vacate the property (after 2 years), he took a neutral position between us and the landlord in order to facilitate the process of leaving the property.
    Leonard has acted as a trusted agent all along and I certainly would recommend working with him.

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21. 3
    people found
    this helpful.
    

    A 5-star review by 'Claire' 31/8/2012

    Branch:

    62 Mill Lane

    Services:

    Lettings (as a Tenant)

    Staff Member

    Leonard Wood

    Postcode

    NW5

    Experience:

    Would you use the agent again? Yes

    I had been to see many different properties and dealt with lots of estate agents then happened to come across Michael Leonard agents. After a 5 minute conversation he understood exactly what I was looking for and took me to a flat with surpassed all other properties I had seen before. He helped make my move to London very easy!

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22. 3
    people found
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    A 5-star review by 'PMP' 30/8/2012

    Branch:

    62 Mill Lane

    Services:

    Lettings (as a Landlord)

    Staff Member

    Leonard Wood

    Postcode

    No postcode selected.

    Experience:

    Would you use the agent again? Yes

    Having instructed the firm on one letting well within their area, I was asked about other properties out of their immediate area and with some lateral thinking on Leonard's part, they were able to source an eminently suitable tenant who has subsequently renewed their tenancy - all in all a good all round service, with a very hands on and positive approach, to ensure future business from landlords!

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23. 5
    people found
    this helpful.
    

    A 5-star review by 'Robb S' 30/8/2012

    Branch:

    62 Mill Lane

    Services:

    Lettings (as a Tenant)

    Staff Member

    Joey Carr, Leonard Wood

    Postcode

    W2

    Experience:

    Would you use the agent again? Yes

    Great agent, would use again in the future. Loving the flat he found for us, it suits us perfectly. Helped to negotiate a great deal and was very down to earth and honest with us.

    Thanks!

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24. 4
    people found
    this helpful.
    

    A 5-star review by 'Rob C' 30/8/2012

    Branch:

    62 Mill Lane

    Services:

    Lettings (as a Tenant)

    Staff Member

    Leonard Wood

    Postcode

    No postcode selected.

    Experience:

    Would you use the agent again? Yes

    Leonard is an excellent agent. He found us a great property and provided a very professional service throughout the process. I highly recommend Michael Leonard Estates if you're looking to rent a property in the NW area.

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25. 5
    people found
    this helpful.
    

    A 5-star review by 'GM' 29/8/2012

    Branch:

    62 Mill Lane

    Services:

    Lettings (Prospective customer)

    Staff Member

    Leonard Wood, Joey Carr

    Postcode

    No postcode selected.

    Experience:

    Would you use the agent again? Yes

    I was looking for a 2 bedroom property in North London, primarily West Hampstead or Kilburn. Both Leonard and Joey were so helpful in finding me and my friend a great place. From the minute we walked into their office on Saturday morning, they were very friendly and accommodating. By the end of the week they had found us several possibilities, one of which we made an offer on. Although the offer was rejected by the landlord, they were both very supportive throughout the entire process, and I thank them profusely! Definitely recommended!!

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26. 6
    people found
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    A 5-star review by 'Andrea De La Cruz' 28/8/2012

    Branch:

    62 Mill Lane

    Services:

    Lettings (as a Tenant)

    Staff Member

    Leonard Wood

    Postcode

    NW6

    Experience:

    Would you use the agent again? Yes

    I moved to London about a year ago. After having a horrible experience with a letting agency in West London, I contacted Michael Leonard to look for a different property. Not only did Leonard Wood help me find the beautiful flat that we were looking for and a great landlord, but he also helped us with advice about the horrible experience we had had with the previous agency.

    I truly believe that my first year in London would have been very different if it hadn't been for Michael Leonard. Having the right house and trusting your landlord and agency is crucial when moving to such a big city and they most certainly facilitated this. So thank you very much!

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27. 3
    people found
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    A 5-star review by 'Paul Sifter' 27/8/2012

    Branch:

    62 Mill Lane

    Services:

    Lettings (as a Tenant)

    Staff Member

    Leonard Wood

    Postcode

    W1H

    Experience:

    Would you use the agent again? Yes

    I was searching for a 1 bedroom apartment in the Marylebone area. Leonard was very responsive in my initial call and was willing to show me the apartment at a moments notice. I was very happy with the property and Leonard was very prompt in organising the contract and explaining/negotiating the terms of the agreement with me. He was a very kind and trustworthy agent. I appreciated his help and will definitely use him for both lettings and sales in the future. 5 of out 5 stars!!

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