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We pride ourselves in presentation and professionalism and to this end, it is our aim to provide our customers with the highest levels of service and commitment.



 
1 Star Review
Jan 29,2016
Minithumbdown
By:
Jan 29,2016
0 people found
this helpful
I am shocked with how unprofessional this company have been. No communication. My partner and I have had to continuously contact the office. They lack customer service and do not give complete details. Had 3 issues with tenancy fees when moving in. They added �145 in fees that were not explained on the first fee quote! Make sure you keep all paperwork as when we queried this we was told sometimes we do sometimes we don't. As a Landlord they are appalling. Maintenance issues to which my par...
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What agent could do to change your mind?
Horrendous! Added fees expecting us to not see they had added them. Changed our moving date without our consent and wanted to charge us for changing the date!
Comment on agent fees
Horrendous! Added fees expecting us to not see they had added them. Changed our moving date without our consent and wanted to charge us for changing the date!
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1 Star Review
Jan 12,2016
Minithumbdown
By:
Jan 12,2016
0 people found
this helpful
Absolutley appalling, My house was sold by another agent, they charged me half the price and sold it in 4 weeks, The supposed area manager is a tanned arrogant bully, i asked him to remove my property on several occassions as my buyers were panicking and he refused, its still in their window and on rightmove his behaviour is disgusting i would NEVER use or reccommend them to anyone, they charged me nearly �500 for pictures which i got free elsewhere and a 3% commission which i got elsewhere...
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What agent could do to change your mind?
disgusting
Comment on agent fees
disgusting
Was this helpful? Yes
1 Star Review
Jan 11,2016
Minithumbdown
By:
Jan 11,2016
0 people found
this helpful
Avoid. I replied to a "Mr & Mrs R are desperate to buy in your street" letter. I explained I was testing the water so wanted no marketing under any circumstances but I would accept viewing if someone was very keen. Many came but no Mr & Mrs R and some didn't even know the area (so much for "desperate to buy in your street"). I was assured there would be no photos, no marketing. Guess what? A photo of my property went in their window. Don't trust them....
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What agent could do to change your mind?
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4 Star Review
Dec 21,2015
Minithumbup
By:
Dec 21,2015
0 people found
this helpful
Used the agents whilst selling my fathers flat who as ill at the time of it going on the market - they were very helpful and kept a key to show buyers around - when my father passed away they made the selling process easier for me by only email contact for a time and helping me through what I needed to do. The only issue I had was with using the Solicitors they suggested, this was a bit of a nightmare with rude clerks -however every time I rang Bruno or his team they soon got on and dealt with ...
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Was this helpful? Yes
By: Bruno Sandilands
Dec 21, 2015
Dear Sarah, Thank you very much for your kind words and feedback regarding our service here at King & Chasemore and regarding our panelled conveyancers. Customer experience is very important to my team and we pride ourselves in offering award winning customer service. I have passed this feedback on to the company and will let you know the response we receive. Thank you so much for taking the time to let us know about the service you received - constructive critique will make us better. For ....
5 Star Review
Dec 14,2015
Minithumbup
By:
Dec 14,2015
0 people found
this helpful
We cannot praise the staff of this branch enough. They were efficient, courteous and professional at all times. They made what was a very stressful time so much easier and did their utmost to take the stress away from us. I would highly recommend them. We also brought our new home through them ....
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5 Star Review
Dec 14,2015
Minithumbup
By:
Dec 14,2015
0 people found
this helpful
We cannot praise the staff of this branch enough. They were efficient, courteous and professional at all times. They made what was a very stressful time so much easier and did their utmost to take the stress away from us. I would highly recommend them. We also brought our new home through them ....
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1 Star Review
Dec 09,2015
Minithumbdown
By:
Dec 09,2015
1 people found
this helpful
We found the manager at this branch aggressive and threatening and quite patronising. Our solicitor had lots of trouble getting information from the vendors solicitor but we were threatened with losing the sale unless completion took place within a very short space of time. It turned out to be an empty threat. We would never consider selling anything through them in the future and only hope there's nothing we want to buy from them either....
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5 Star Review
Dec 08,2015
Minithumbup
By:
Dec 08,2015
0 people found
this helpful
My experience of King & Chasemore was a very positive one. In particular I found Rebecca Harrison informative, personable, proactive and enthusiastic. She took the trouble to understand our property requirements and hand-selected suitable properties for us to view. She kept us in touch when new properties were were coming on to the market and was always flexible with viewing times, especially outside of normal business hours. Above all I found that the personal touch I received was very welc...
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5 Star Review
Dec 05,2015
Minithumbup
By:
Dec 05,2015
0 people found
this helpful
I am ever so grateful to Cailey for her friendly and yet very professional approach. She managed to find tenants for my property a day after I completed which was pretty amazing as the house was undergoing a major refurbishment. Cailey was always there to help with advice and recommendations and communication was excellent. Thank you, Cailey!...
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5 Star Review
Dec 03,2015
Minithumbup
By:
Dec 03,2015
0 people found
this helpful
After K&C managing to sell my flat within a week and by miles far more efficient and prepared than any other estate agent and I had 5 over to value absolutely nothing in standards even compares. Now after putting an offer in with K&G after having a nightmare purchase with another estate agent, yet again, quick and totally informed at all times. Brilliant with preferred method of contact, I honestly could not have asked for any more....
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5 Star Review
Dec 01,2015
Minithumbup
By:
Dec 01,2015
0 people found
this helpful
Great service from Daniel, Cherelle and Jasmin. It was good to meet them all from the start and they were excellent at keeping us updated as the sale progressed. They were very pleasant, polite and cheerful and work very well as a team. I would definitely recommend them....
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5 Star Review
Nov 25,2015
Minithumbup
By:
Nov 25,2015
0 people found
this helpful
We were really impressed with the communication and support given to us by Nathan and the team. Nothing was too much trouble; questions were answered with honesty and understanding of the pressures of house buying and selling, with regular updates given freely. The team were polite, thoughtful and co-operative throughout the process. We really appreciated the time and care given to us. Thank you Nathan....
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4 Star Review
Nov 25,2015
Minithumbup
By:
Nov 25,2015
0 people found
this helpful
Kept in touch throughout and very helpful in the odd 'hiccups' which invariably occur in a house sale process. We requested as quick a sale as possible and we are satisfied that this was achieved....
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5 Star Review
Nov 22,2015
Minithumbup
By:
Nov 22,2015
0 people found
this helpful
This office is run so well. Every person in this office is a team player and helps out one another.The phone is always answered respectfully and cheerfully by an actual person. They are not only knowledgeable of all properties that their dealing with but also truly invested in the best outcome for their clients. They all go over and above their expected duties. The ability they all have to work so well together makes for a calm and pleasant experience. They are so honest and use common sense and...
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5 Star Review
Nov 13,2015
Minithumbup
By:
Nov 13,2015
0 people found
this helpful
I was incredibly impressed with the way Bruno and his team handled the purchase of our new home. All staff members at the Storrington branch had excellent knowledge of the local area and were always available to discuss any issues/questions we had. I wouldn't hesitate in recommending them and would certainly use them in the future....
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5 Star Review
Oct 28,2015
Minithumbup
By:
Oct 28,2015
0 people found
this helpful
Cherelle provided us with terrific support and advice. She demonstrated an outstanding level of customer service and professionalism throughout the sales process. She was very personable which gave us confidence in her ability to show our property in its best light. She provided thorough feedback on all viewing and was very prompt in dealing with any queries we had however minor. We would certainly recommend her to anyone else selling a property....
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5 Star Review
Oct 19,2015
Minithumbup
By:
Oct 19,2015
0 people found
this helpful
We were very impressed with Rebecca, Bruno and Marla, they are all friendly and proffessional and a credit to King & Chasemore. We have had Bruno out to value our home but aren't selling right now. My mother needed to sell her properrty on the outskirts of London and we were actively looking for a bungalow for our mother in Ashington. Rebecca was tireless in her persistance when trying to find something for us. We did find one for my mother in the end but it was through another agent however...
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Comment on agent fees
Slightly more expensive than some but you get what you pay for and we are really happy with them.
Was this helpful? Yes
5 Star Review
Oct 01,2015
Minithumbup
By:
Oct 01,2015
0 people found
this helpful
Although I knew that Keys Cottage had been on the market for some months ,when King and Chasemore took over the agency, the reduced ,more realistic, asking price, the more interesting, colourful and exciting,presentation of the brochure caught my attention. I phoned the branch office and was immediately impressed by the very professional, confident way Bruno dealt with my enquiry. He quickly arranged a visit to the property. On Sunday Rebecca accompanied my son and I on our viewing of Keys Co...
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5 Star Review
Sep 25,2015
Minithumbup
By:
Sep 25,2015
1 people found
this helpful
The team at King & Chasemore in Storrington certainly went 'the extra mile' in their tenacity and perseverance in selling our house. Through no fault of K&C, we had a few false starts and it would have been easy for them to lose interest. But they didn't and their hard work finally paid-off! As we all know, selling a property can be very stressful but the comprehensive and reassuring updates we received kept everyone's nerves at bay! Thanks to Bruno, Rebecca & Marla - you each played...
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Was this helpful? Yes
4 Star Review
Sep 22,2015
Minithumbup
By:
Sep 22,2015
0 people found
this helpful
I used King & Chasemore Estate Agents after meeting their representative Liam Winnard from the Kemptown branch at a property I was going to sell. Initially I didn't let them advertise the property but let them advertise another property I was selling after having another agency unable to find a buyer after a year on its books. Liam soon got viewings booked in and I had a few offers in place within 6 weeks, property sold after a few people dropped out. I gave Liam the opportunity to sell the ...
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5 Star Review
Sep 01,2015
Minithumbup
By:
Sep 01,2015
0 people found
this helpful
We had a fantastic experience with the team at King & Chasemore. We had a lovely meeting with the Branch Manager Natalie who was extrememly attentive and made us feel so much more comfortable than any other agent we saw. We liked her because she was extrememly knowladgable about the area and paid particular attention to our wants and needs. The customer service we received was above and beyond what we expected especially having dealt with other estate agents before and their unfortunate re...
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Comment on agent fees
£180 + VAT to sell your house...... they deserved more!!
Was this helpful? Yes
5 Star Review
Jul 19,2015
Minithumbup
By:
Jul 19,2015
0 people found
this helpful
Bruno and his team at the Storrington office provided fantastic service during the sale of my property. Out of the three estate agents I had interviewed, I chose King & Chasemore because Bruno made a real effort to get to know both me and the property his team were going to sell. He helped to progress the sale when things got stuck during conveyancing by talking to both solicitors and reporting back to me and the buyer. King & Chasemore's wide network of offices was also a selling point ...
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5 Star Review
Jun 30,2015
Minithumbup
By:
Jun 30,2015
0 people found
this helpful
We were very pleased with the service we received from K&C. At times, the process moved quite slowly but it was never K&C that caused this, in fact Bruno and Rebecca were often a great source of information and advice in such situations, I sometimes found that Bruno was having to explain things that really our solicitor should have! They liaised well with our own solicitor and others in the chain and pushed for exchange and completion dates at times when others seemed a little inactive. ...
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4 Star Review
Jun 19,2015
Minithumbup
By:
Jun 19,2015
0 people found
this helpful
Bruno at king and chasemore was very honest, professional and understanding with all aspects of my sale as i have sold my house which i inherited from my late fiance. i would like to thank him for everything he has done and he hard work in what has been a complicated chain....
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Was this helpful? Yes
By: Bruno Sandilands
Jun 19, 2015
Dear Tills, Thank you so much for taking the time to give us feedback on the service you received it was a pleasure working with you and helping you move. As you opted to use our sister company Countrywide Conveyancing Services to act for you legally it made the whole process a lot easier to manage. Good luck in your new home in Southwater and if we can be of any help in the future please let me know and when you are in the Village pop in for a tea or a coffee and a catch up.....
4 Star Review
Jun 19,2015
Minithumbup
By:
Jun 19,2015
0 people found
this helpful
Bruno and the team did a great job selling our houe. They gave claer advice and supported us through the stressful time of buying and selling....
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Comment on agent fees
Fee neogiation was fine and very competitive
Was this helpful? Yes
1 Star Review
Jun 16,2015
Minithumbdown
By:
Jun 16,2015
0 people found
this helpful
They are all absolutely terrible!! no one talks to anyone, their amazingly unorganized and have no idea what they are doing? i rented a beautiful house for 9 months, after 1 month the real view of it started to come through. terrible mould. now i've moved out (had no choice son was getting ill) and disputing monies, they have accused me of lieing! they tried to claim £1400 worth of damage due to damp from me but lost. would never ever recommend using these guys. for you own health and safety ...
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What agent could do to change your mind?
get a grip guys! what your doing is unfair to your customers and no wonder no one can afford to do anything in the property market!*
Comment on agent fees
EXTORTIONATE!
Was this helpful? Yes
5 Star Review
May 25,2015
Minithumbup
By:
May 25,2015
0 people found
this helpful
I had to put my father's house on the market earlier this year and three agents came to view it. Bruno Sandilands at King & Chasemore was the only one of the three who called me back afterwards to discuss the viewing and possible options. I was very impressed by Bruno's commitment, because I wanted an agent who would be committed to selling the house. From the beginning Bruno and his team of Alex and Marla were very enthusiastic about the house and its potential, and they conveyed that enthu...
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Comment on agent fees
The agent's fees were higher than the other two agents I saw, but the agent was happy to negotiate a compromise.
Was this helpful? Yes
1 Star Review
Apr 21,2015
Minithumbdown
By:
Apr 21,2015
0 people found
this helpful
These have to be worst letting agents in the UK. Right from the onset the service has been horrible with the lettings officer being uncooperative and rude. After inspecting the premises we had asked for certain issues to be resolved, which had not been attended to at the point of moving in. unbelievably neither have they all been resolved after almost 10 months into the tenancy! i am fed up with this people...
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What agent could do to change your mind?
Was this helpful? Yes
1 Star Review
Feb 03,2015
Minithumbdown
By:
Feb 03,2015
0 people found
this helpful
I have a very big complaint about your worthing lettings office I rented my house out on march 2014 for a year 6 month break clause I dealt with Jessica Through all the paper work, but then it was passed over to the accounts manager Maria Coysh For the first 6 months rent went through on time always 6 days after the 7th of every month.. In August 2014 the rent was late I spoke to Maria and when she had spoken to the tenants and got back to me, they had said they cancelled their standing orde...
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What agent could do to change your mind?
Comment on agent fees
£115.00 to do nothing is a lot when landlord chases rent themselves
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1 Star Review
Jan 15,2015
Minithumbdown
By:
Jan 15,2015
0 people found
this helpful
Incompetent is an understatement. From the time we first went with them we've had nothing but problems. When we first moved in we were mislead about fees and now that we have moved out they are not returning any of my calls or emails regarding the return of my deposit. It's been a month since I moved out and feel that the house was left in an excellent condition. Since then we have heard nothing and every time I call their office all I get are excuses, such as 'oh I've been on holiday for 2 week...
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What agent could do to change your mind?
Respond to phone calls and emails. Actually keep the tenant informed.
Comment on agent fees
Over charged for a very poor service and missed advised when agreed to the letting.
Was this helpful? Yes

About us



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
4 2 1 8 24 3 5 2 1 18

Job vacancies

Please see a list of jobs available

Review Statistics for Foxtons

Valuation and Fee Performance
71 % customers were satisfied with agent's fees 87 % accuracy of agent's valuations

Sales and lettings value statistics
Price range of properties sold by the agent Price range of properties rented by the agent
 
Minimum:83000 Minimum:275
Maximum:2370000 Maximum:12013

Review Summary

 
Total Reviews:764
Total Ratings:770
First Review:24/04/2007
Latest Review:30/04/2015
Overall Review Performance
 
Recommend:518
Disapprove:252
Satisfaction:68 %

 

Individual Services Review Performance
 
From Landlords From Tenants From Vendors From Buyers
 
Recommend:45 Recommend:166 Recommend:190 Recommend:78
Disapprove:38 Disapprove:137 Disapprove:14 Disapprove:5
Satisfaction:55 % Satisfaction:55 % Satisfaction:94 % Satisfaction:94 %

 
Surveys Conveyancing Lettings (Prospect) Sales (Prospect)
 
Recommend:0 Recommend:0 Recommend:21 Recommend:13
Disapprove:0 Disapprove:1 Disapprove:23 Disapprove:30
Satisfaction:- Satisfaction:0 % Satisfaction:48 % Satisfaction:31 %

 
They manage our building They are our factor They manage our estate
 
Recommend:0 Recommend:0 Recommend:0
Disapprove:2 Disapprove:0 Disapprove:0
Satisfaction:0 % Satisfaction:- Satisfaction:-

Agent Fees

No fees set.
Created at 1:47 PM 28/01/2016. Last updated at 1:47 PM 28/01/2016 by


Complaints Procedure

No procedure available.

Awards won by King & Chasemore

allAgents gold medal
allAgents gold medal
allAgents gold medal

Individual Branch Awards

Storrington, RH20 4DU

.

Branch
18 Station Road, Bognor Regis PO21 1QE
(2)
Branch
232A Chichester Road, Bognor Regis PO21 5BA
(0)
Branch
79 Felpham Road, Bognor Regis PO22 7PF
(1)
show all branches (31)
Branch
52 Norfolk Square, Brighton BN1 2PA
(2)
Branch
201 Preston Road, Brighton BN1 6SA
(4)
Branch
49-50 Lewes Road, Brighton BN2 3HW
(2)
Branch
57 North Street, Chichester PO19 1NB
(0)
Branch
35 Cornfield Road, Eastbourne BN21 4QG
(1)
Branch
13 Carfax, Horsham RH12 1AQ
(5)
Branch
20 Church Road, Hove BN3 2FN
(12)
Branch
10 South Street, Lancing BN15 8AG
(1)
Branch
6 Surrey Street, Littlehampton BN17 5BG
(1)
Branch
West Street, Midhurst GU29 9NQ
(6)
Branch
29 High Street, Steyning BN44 3YE
(0)
Branch
33 South Street, Worthing BN11 3AW
(1)
Station Road Branch
The Estate Office, Crawley Down West Suss
(0)
Branch
45 High Street, Crawley RH10 1BQ
(2)
Chichester
57 North Street, Chichester PO19 1NB
(2)
Goring-by-Sea Branch
329 Goring Road, Worthing BN12 4NX
(1)
Horley
27 High Street, Horley RH6 7BH
(0)
Horsham
Richmond House, 13 Carfax, Horsham RH12 1AQ
(3)
Kemp Town Branch
6 St. Georges Road, Brighton BN2 1EB
(4)
Littlehampton
6 Surrey Street, Littlehampton BN17 5BG
(1)
Office 18
2-3 Churchill Court 112 The Street Rustington, Littlehampton BN16 3DU
(0)
Office 3
34 Church Road, Burgess Hill RH15 9AE
(0)
Office 6
The Estate Office Station Road Crawley Down West, Crawley RH10 4TE
(0)
Office 7
The Old Courthouse 275 High Street, Dorking RH4 1YB
(0)
office-23
2022 Gloucester Place, Brighton BN1 4AA
(0)
Rottingdean Branch
43 High Street, Brighton BN2 7HE
(1)
Saltdean
28 Longridge Avenue, Brighton BN2 8LJ
(0)
Storrington Branch
30 High Street, Storrington RH20 4DU
(12)