Purplebricks
1.2/5, 486 reviews
6% recommended
40% sales valuation accuracy
22% sales fee satisfaction
46% lettings valuation accuracy
22% lettings fee satisfaction

Property Features

Purplebricks has been one of the property industry’s leading online and hybrid agents in the UK. We are proud to deliver service that includes:- A low fixed fee for selling or letting your property, saving you thousands versus ... show more Purplebricks has been one of the property industry’s leading online and hybrid agents in the UK.
We are proud to deliver service that includes:
- A low fixed fee for selling or letting your property, saving you thousands versus a high street
- Your very own Local Property or Lettings Expert, dedicated to providing the very best service
- Your property will be listed on all major property portals and websites, including Zoopla and Rightmove
- Open 24/7 when most High Street agents are closed.
- Properties can be fully managed, just pass us the keys.
Do not hesitate to use the free home valuation tool to receive an estimate of your property value. We would love to hear from you!

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Latest Reviews

 View all Reviews 486
13th May 2024
reviewed by 'Alan'
“AVIOD AVIOD AVIOD - The organization was a complete mess, with pricing so unrealistic (50K) that it pushed me out ......”
30th Apr 2024
reviewed by 'Sarah Lewis'
“I listed my property with Purplebricks and paid £900 to do so. After 4 months I had to de-list and write off ......”
29th Apr 2024
reviewed by 'Marie Wardle'
“The heartbreak purple bricks have caused myself has literally brought me to my knees, My Partner passed away and through ......”
16th Apr 2024
reviewed by 'Chris Marais'
“Poor experience - just wants the money then you never hear from them!Dont use - there is a reason ......”
2nd Apr 2024
reviewed by 'Alessandra'
“The sale of my property has yet to complete, and I don't like to leave negative feedback publicly, but Purplebricks ......”
12th Feb 2024
reviewed by 'Wendy'
“Currently selling my house with Purple Bricks and it's terrible service. So far I've had a valuer, 2 different viewing agents ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 40% 22% £23,000 £3,500,000
Lettings 46% 22% £390 £1,600
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 55 0 51 23 196 1 40 2 116
Areas covered
Address

Suite 7 First Floor, Cranmore Place, Cranmore Drive
Shirley,Solihull
West Midlands
B90 4RZ
0800 810 8008

Opening Hours
  • Open: 24/7
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Rankings
Overall
Latest Properties

No Properties

“The property was in such bad condition she i......”

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May 26,2021
Minithumbdown
By: 'H'
May 26,2021
0 people found
this helpful
The property was in such bad condition she is lucky she did not die or at least get seriously harmed. Gas poisoning from leaks is not uncommon. Purple Brick have a responsibility to the tenant and need to vet their landlords better. She had a ...
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“Absolute waste of money...”

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May 18,2021
Minithumbdown
By: 'Johnny'
May 18,2021
0 people found
this helpful
Absolute waste of money. We used purple bricks over a period of 4 months. There were a few viewings but it all seemed a bit half arsed and lackluster. After 4 months we had to pull the plug and change agents. Within two weeks of changing we ...
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“The worse estate agent ever...”

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May 10,2021
Minithumbdown
By: 'Daniel'
May 10,2021
0 people found
this helpful
Recently bought a house with Purple Bricks as the agent. It was the worst experience ever. Once the offer has been accepted the agent simply disappears and there is no support whatsoever. We tried to book a viewing before exchange of contracts to have a ...
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“Purple Bricks are awful. I wouldnt have consi......”

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May 10,2021
Minithumbdown
By: 'Debbie'
May 10,2021
1 people found
this helpful
Purple Bricks are awful. I wouldnt have considered selling with them due to their reputation but I was unfortunate enough to accept an offer from buyers who were using them. Got 4 weeks and about £1000 in to the moving process before I found out their incorrect ...
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“Clueless about Japanese Knotweed...”

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May 04,2021
Minithumbdown
By: 'Kieran Hines'
May 04,2021
1 people found
this helpful
Totally useless and left us out of pocket. We viewed a property listed by Purplebricks and were initially very happy to have an offer accepted. We then found out that the property is affected by Japanese Knotweed. The agent claims they had no idea (ie ...
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“Absolute waste of time. Cant get a viewing ea......”

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May 02,2021
Minithumbdown
By: 'Mrs S'
May 02,2021
0 people found
this helpful
Absolute waste of time. Cant get a viewing easily, its almost like their job is not their priority. Ive received text messages saying I cant make an offer without physical viewing! Ive been in the real estate business for 15 years and this company is not ...
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“Shockingly poor service...”

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May 02,2021
Minithumbdown
By: 'Bharat Murria'
May 02,2021
0 people found
this helpful
If only I could give them 0 stars! The WORST estate agents you can possibly instruct if you want to sell your property. First of all, the “local property expert” allocated only shows interest the first time when you initially pay £s. Then, no interest. Make ...
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“Purple Bricks overpriced my house to such an extent that it didn't sell but I was still forced to pay them a fee or was threatened with a debt collection agency. The local expert was not local and no longer works for the company. If I had been given...”

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Apr 30,2021
Minithumbdown
By: 'Lisa'
Apr 30,2021
3 people found
this helpful
Purple Bricks charged me over 1k when my house didn't sell after admitting that they significantly overvalued it. If I had known the real value of my house, I wouldn't have asked them to put it on the market. I was tied into a contract ...
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“Pre sale we were told that Purplebricks sold ......”

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Apr 26,2021
Minithumbdown
By: 'K'
Apr 26,2021
0 people found
this helpful
Pre sale we were told that Purplebricks sold the most properties in the area. In the event we choose the full package, that meaning we choose purplebricks to conduct the viewings and negotiations then we will get benefit of purplebricks collecting feedback from customers. Something ...
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“Worst estate agents...”

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Apr 14,2021
Minithumbdown
By: 'Nicola'
Apr 14,2021
2 people found
this helpful
Absolute cowboys. Advised final offers were to be made by 6pm and all 3 bidders were submitting and increase up until this point (highest £20k over the asking). Advised that the vendor was reviewing the offers and would make a decision by the next morning. 9.40pm ...
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“No stars, The agent in Bootle liverpool lied......”

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Apr 08,2021
Minithumbdown
By: 'Tennant'
Apr 08,2021
1 people found
this helpful
No stars, The agent in Bootle liverpool lied to us and said it had been cleaned after viewing via video. Mold and fungus growing in kitchen under sink, Smell of urine through out the house, leaks in kitchen, broken sockets. Food in the oven, mold ...
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“Worst people i have ever dealt with. Spent ti......”

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Mar 30,2021
Minithumbdown
By: 'Shazia Khan'
Mar 30,2021
0 people found
this helpful
Worst people i have ever dealt with. Spent time looking online and arranging viewings which kept getting cancelled without any explanation. I called and was assured it has happened in error, however it continued to happen. I had a called from one of the agents: ...
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“Do not use these liars.Cowboy agent who lie ......”

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Mar 28,2021
Minithumbdown
By: 'Luke Everson'
Mar 28,2021
0 people found
this helpful
Do not use these liars. Cowboy agent who lie and take advantage without informing buyers of honest reviews of the homes they are selling!!!!!...
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“Poor communication throughout, misinformed by......”

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Mar 23,2021
Minithumbdown
By: 'Emma'
Mar 23,2021
0 people found
this helpful
Poor communication throughout, misinformed by purple brinks local expert, fobbed off by customer services, maintenance and general repairs requests conveniently get wiped. Very disappointing experience all round....
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“Arrogant and unprofessional salesman...”

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Mar 15,2021
Minithumbdown
By: 'Skye'
Mar 15,2021
3 people found
this helpful
We didn't use Purple Bricks but our seller did and we feel compelled to write a review. Whereas we received exemplary service from our estate agent, PB left a lot to be desired, in particular the case handler Keiron who was rude, arrogant and unprofessional. ...
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“They talk a good game, but the reality is terrible....”

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Mar 15,2021
Minithumbdown
By: 'Rhiannon Jayne Marshall'
Mar 15,2021
2 people found
this helpful
They talk a good game, but their true colours show quickly enough. Local property agent Marcus Goode changed the price listing on my property without my consent, then when I made a complaint about him doing so phoned me up to berate me for having ...
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“Undoubtedly the worst company I have ever com......”

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Mar 11,2021
Minithumbdown
By: 'Stephen Burke'
Mar 11,2021
1 people found
this helpful
Undoubtedly the worst company I have ever come across. I would suggest if you have discrepancies with this company, file a complaint and then file the complaint with the property ombudsman who will should agree a compensation amount....
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“Terrible experience, bad service, poor client......”

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Mar 09,2021
Minithumbdown
By: 'Naghmeh Nassiri'
Mar 09,2021
1 people found
this helpful
Terrible experience, bad service, poor client management which resulted in waste of time and achieved nothing. I wish I had gone with traditional estate agent. Purple bricks put few pictures on the web and sitting on a chair waiting for its luck to come! They ...
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“One word - shambolic!...”

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Mar 08,2021
Minithumbdown
By: 'Emily Summerson'
Mar 08,2021
0 people found
this helpful
An absolute shambles! This was my first (and hopefully last) experience attempting to buy a property through purple bricks. 'Area agent' didn't have a clue what she was doing - i wouldn't trust her selling any of my properties that for sure! They called me ...
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“I wrote a review on Trust Pilot of the bad ex......”

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Mar 05,2021
Minithumbdown
By: 'Adam'
Mar 05,2021
2 people found
this helpful
I wrote a review on Trust Pilot of the bad experience I received trying to book a viewing using Purple bricks. They have made me edit my review 5 times now. They will flag anything they can to keep a bad review hidden. Mine was initially ...
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“Do not sign with purple bricks...”

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Mar 04,2021
Minithumbdown
By: 'Rüth'
Mar 04,2021
2 people found
this helpful
We registered with purple bricks 5 months ago. In which time they have managed to get 5 viewers in a highly desirable neighbourhood a flat which was well presented. In which time 85% of all similar properties had sold above asking price. We had to do our own ...
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“For Buyers to read...”

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Mar 03,2021
Minithumbdown
By: 'Niran'
Mar 03,2021
2 people found
this helpful
This companies performance personally is poor with their housing management. Found a beautiful house in Andover with a nice garden and enough room for our big family( sp11 6wz, picket twenty, 18 Bridle Close), which I was 100% confident in buying but there where other people interested ...
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“They engage in conditional selling...”

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Feb 24,2021
Minithumbdown
By: 'cc'
Feb 24,2021
1 people found
this helpful
They engage in conditional selling by telling the seller you are not a qualified buyer if you refuse their broker. They will also reject any other bids from you to ensure the buyer who uses their services has their offer accepted. Avoid at all costs ...
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“Unprofessional, unreliable and disorganised. ......”

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Feb 18,2021
Minithumbdown
By: 'Mel'
Feb 18,2021
2 people found
this helpful
Unprofessional, unreliable and disorganised. Do not use Purplebricks! The agents put little to no effort in trying to sell your property once they have your money and when confronted they just lie and get defensive. The app is useless and not helpful. Stay clear of ...
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“Absolutely dreadful company to deal with rip ......”

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Feb 10,2021
Minithumbdown
By: 'Maria'
Feb 10,2021
1 people found
this helpful
Absolutely dreadful company to deal with rip off listed our house with wrong details price, number of bedrooms, took our boards away after we complained yet still invoiced us for listing our property for 1 month with incorrect everything can't believe our experience with purple bricks...
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“Martyn Robson - Terrible!...”

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Feb 05,2021
Minithumbdown
By: 'Tom'
Feb 05,2021
1 people found
this helpful
Martyn Robson - Stockton on Tees Mistake within property description (incorrect date for open day) resulted in mass confusion and in turn had a terrible adverse effect on my properties introduction to the market. Problem was dealt with terribly, passed from pillar to post to ...
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“If you're a buyer, steer clear from Purplebri......”

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Feb 03,2021
Minithumbdown
By: 'SteerClear'
Feb 03,2021
2 people found
this helpful
If you're a buyer, steer clear from Purplebricks. Firstly, the sellers arrange their own viewings so on occasion I have shown up for a viewing only to be stood up because the seller forgot or couldn't make it. Worse yet, I went through the process ...
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“Poor service and not very helpful....”

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Feb 01,2021
Minithumbdown
By: 'Geoffrey'
Feb 01,2021
1 people found
this helpful
Poor service and not very helpful. Paid upfront and continued to chase for payment even after sold! The after sales service never got in touch unless I chased....
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“Exceptional Poor Service...”

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Jan 27,2021
Minithumbdown
By: 'Delahunty'
Jan 27,2021
1 people found
this helpful
Exceptional Poor Service They won't communicate, they won't admit their faults and they certainly won't pay you what you're owed... They hang up the phone on you, and refuse your calls when you call back... Heartbreaking and frustrating to be treating anyone like this... Please ...
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“Terrible experience. Don't believe the hype. ......”

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Jan 26,2021
Minithumbdown
By: 'Eric'
Jan 26,2021
1 people found
this helpful
Terrible experience. Don't believe the hype. The whole process as you sign up is designed to protect PurpleBricks from you, their own customer. I complained on the grounds that the services were not provided as described and certainly not professional. Sadly, once you sign up, ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 1:49 PM 13/12/2017 by allAgents

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