View all comments (1) Hello Mad Thank you for your post; we're pleased to hear that everything is going well. Just to confirm, your message was forwarded to our colleague Billie, and we understand she is now in contact about the clothes line. Kind regards Penny ...

View all comments (1) Hi Katie We're happy to hear that you've had a good first year in your Touchstone home. It's wonderful to hear that your property manager, John, has been attentive and that you feel supported by someone willing to assist with any queries; he'll be pleased with your feedback ?. Looking forward to more of the same in the coming year. Best wishes Touchstone ...

View all comments (1) Hi Marcello We're glad to hear that your Touchstone experience has always been positive, and we appreciate you sharing your feedback with us. Also, it's wonderful to hear that Billie is on the case and has resolved some outstanding queries for you; she'll appreciate your feedback. Thank you. Best wishes. Touchstone ...

View all comments (1) Hi Monica Thank you for your warm commendation of our services, it's lovely to see. Thanks too for tagging our colleague, Billie, into your review; we really appreciate it. It is wonderful to hear that you feel supported by your property manager Billie and the wider team, and that any queries have been dealt with promptly. Best wishes Touchstone ...

View all comments (1) Hello Ogunnaike Thank you for providing feedback. We're sorry that second time around things haven't been as smooth for you as we would have liked. We realise you have already raised this with the team, but please contact us at [email protected] with the Ref: allAgents - repairs, as well as details of your tenancy and any ongoing issues, so that we can look into it further and deal with these matters for you. We look forward to hearing from you. Kind regards Touchstone ...

View all comments (1) Hi Greta Thank you for sharing your experience with us; we greatly appreciate it. Thanks too for tagging our colleague Billie into your review and for providing such wonderful feedback; she will be delighted ?. Best wishes Touchstone ...

View all comments (1) Hi Kaz Thank you for taking the time to review your Touchstone experience. It's wonderful to hear that you found our colleagues Billie and Lyndsay helpful; they'll appreciate your feedback. Thank you. Best wishes Touchstone ...

View all comments (1) Hi Muslimah Thank you for taking the time to provide a review of our services, and especially for tagging our colleague Billie into your review; it's much appreciated. Billie will be delighted with your feedback. Best wishes Touchstone ...

View all comments (1) Hi Hope What a lovely review; thank you. It's always great to hear such positive things about our colleagues; the Edinburgh team will really appreciate your feedback. Best wishes Touchstone ...

View all comments (1) Hi Daniel Thank you for sharing your experience with us; we greatly appreciate it. Thanks too for your feedback on our colleague, Billie. It's good to know that when dealing with sensitive situations, Billie can manage them with understanding and sensitivity. Best wishes Touchstone ...

View all comments (1) Hi Ernst Thank you for taking the time to provide your review and feedback about our colleague, Billie. We're pleased to hear you found her responsive and polite; Billie makes customer service a priority in all she does. Best wishes Touchstone ...

View all comments (1) Hi Taylor Thank you for taking the time to share your experience with us. We are pleased to hear that you found our procedures easy and that the move was stress-free for you. We appreciate you recognising the efforts of our colleague Krzysztof and the rest of the Edinburgh team, thank you. Best wishes to you in your new home. Kind regards Touchstone ...

View all comments (1) Hi Kyle Thank you for sharing your experience with Touchstone's Edinburgh office; we greatly appreciate it. As a long-time customer, we're delighted to hear that you find us helpful and responsive. Thank you also for tagging our colleague Paige in your review, we'll be sure to let her know your feedback. Kind regards Touchstone ...

View all comments (1) Hi Sarah Thank you for sharing your recent experience with our colleague, Paige in the Edinburgh office. Paige has become a valued and respected member of the Touchstone team, and it's no surprise given her ability to keep our customers informed of developments in a pleasant and professional manner. We will pass on your comments to Paige; she will be delighted. Thank you. Kind regards Touchstone ...

View all comments (1) Hello Thank you for your wonderful feedback about our colleague, Paige. We're pleased that you found Paige helpful during your recent conversations and that our overall service has improved. We'll pass your feedback onto the Paige, she'll be thrilled. Kind regards Touchstone ...

View all comments (1) Hi Akinola We appreciate you sharing your fantastic feedback on our customer service; that you thought our service was top-notch and that our colleagues were quick to respond to any questions or requests has made our day! We also appreciate you tagging Paige, one of our colleagues, to your review; she will be pleased. Best wishes to you in your new home. Kind regards Touchstone ...

View all comments (1) Hi Richard Thank you for your feedback, we do appreciate it. Paige has become very popular among our customers since joining Touchstone, and it's easy to see why. Thank you for recognising Paige's efforts; she puts a lot of effort into assisting our customers while any issues are ongoing. Thank you for being a central point of contact for Paige onsite by reporting any issues that your fellow residents have pointed out with bins, landscaping, and so on; it makes matters run more smooth ...

View all comments (1) Hi Meg We appreciate you sharing your experience with us. Thank you for your kind words about our colleague, Paige. She is quickly becoming a firm favourite among our customers due to her professionalism and great communication skills. Coming from a long-time customer, we are delighted to hear that you are enjoying living in a Touchstone home ? Best wishes Touchstone ...

View all comments (1) Hi Linda We appreciate your time in reviewing Touchstone. We are sorry that prior to our colleague Paige becoming your property manager, you had some unresolved issues. We are happy to hear that with Paige's help, you feel supported and that these issues are now being investigated for you. Best wishes Touchstone ...

View all comments (1) Hello Albert Thank you for taking the time to post about your recent experience with our colleague, Paige. We are happy to hear that you have found Paige to be very helpful and attentive in following up on any outstanding concerns since becoming your property manager. Again, thank you; Paige will be pleased with your kind words. Best wishes Touchstone ...

View all comments (1) Hi Bartosz We appreciate your feedback about one of our colleagues, Paige. We are pleased to learn that Paige has helped to resolve any concerns quickly and that she's kept you informed along the way. Thanks again. Best wishes Touchstone ...

View all comments (1) Hi Donna Thank you so much for taking the time to recognise our colleague Paige's recent excellent customer service. We're happy to hear that Paige has kept you informed and handled any issues promptly since taking over as your property manager. Paige will be thrilled with your feedback, as are we. She's becoming a firm favourite with our customers! Best wishes Touchstone ...

View all comments (1) Hi Angie Thank you for your review; we appreciate all feedback and will feed this back to the team. We appreciate you recognising the efforts of our colleague, Paige. We are happy to hear that with Paige's help everything is back on track. Best wishes Touchstone ...

View all comments (1) Hi Saliu We really appreciate you sharing your recent experience with us, thank you. We're are pleased to hear that everything went smoothly for you and that your family are happy in your new home. Best wishes Touchstone ...

View all comments (1) Hi Karen Thank you for posting your review; it's good to hear such kind words about our colleagues?. We are very happy to hear that since Paige became your property manager, you have found her to be very helpful in resolving any issues and having good communication skills. Best wishes. Touchstone ...

View all comments (1) Hi Nicola Thank you for sharing your experience with us. We're delighted to hear that you love your flat and appreciate your feedback as it enables us to better serve our customers. We’re sorry that you have been experiencing some difficulty getting through to our Edinburgh Office recently, that must have been frustrating for you. Your property manager Paige's direct number is located at the bottom of the email she recently sent to all customers, in case you need to get in touch with ...

View all comments (1) Hello Thank you for taking the time to review Touchstone; we really appreciate it. It's great to hear that you've found communicating with Paige to be nice and easy, she'll be delighted with your comments, as are we ?. Kind regards Touchstone ...