X1 Sales and Lettings
4.5/5, 572 reviews
84% recommended
94% lettings valuation accuracy
89% lettings fee satisfaction

Property Features

Specialising in Luxury Accommodation NationwideWith over 10 years experience in Lettings, here at X1, we pride ourselves on the quality of accommodation in our portfolio, complemented by our friendly and enthusiastic team. Whether you are looking for your new student accommodation in Liverpool or Manchester, or you’re a working professional ... show more Specialising in Luxury Accommodation Nationwide
With over 10 years experience in Lettings, here at X1, we pride ourselves on the quality of accommodation in our portfolio, complemented by our friendly and enthusiastic team. Whether you are looking for your new student accommodation in Liverpool or Manchester, or you’re a working professional in Liverpool, Manchester or Leeds, we are bound to have the perfect property for you!
Award winning lettings & property management | X1 Lettings

Latest Reviews

 View all Reviews 572
6th Jun 2024
reviewed by 'David'
“Annie has been incredibly professional and helpful in every stage of letting and managing my property. A real credit to ......”
31st May 2024
reviewed by 'Roisin'
“The flat was inhabitable. For the last 6 months of our tenancy, we had horrific mould, damp and humidity. This was ......”
31st May 2024
reviewed by 'Phoebe Cheung'
“Phil has helped me a good tenant and Many thanks ....”
30th May 2024
reviewed by 'rebecca'
“Being the first time working with letting agent I cannot recommend Phil enough. He has been really supportive answering questions ......”
28th May 2024
reviewed by 'Yvonne'
“Phil always responds to any of my requests quickly and professionally. Dealing with Phil is like a breath of fresh ......”
26th May 2024
reviewed by 'Liam'
“I have had the pleasure of dealing with Isobel for a few years now, she has always shown great professionalism ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 94% 89% £340 £8,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
224 16 204 67 2 1 6 0 44 8
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Services offered
  • Sales
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X1 Sales and Lettings Branches (view all 4)
Gillingham, ME4
Leeds, LS9
Liverpool, L2
Manchester, M50

“Great experience :)...”

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Nov 09,2018
Minithumbup
Staff profile picture
Melissa Green
By: 'Chiara'
Nov 09,2018
0 people found
this helpful
The agency placed me in a stunning flat with a breathtaking view and close to public transport which is so convenient when travelling to work everyday. Great costumer service and value for money!...
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“Evaluation...”

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Nov 04,2018
Minithumbup
By: 'Abduallah'
Nov 04,2018
0 people found
this helpful
Mrs. Anna has a nice style of handling speed in service and responsiveness and wish her luck.I wish success....
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“Poor management by kids , staff always change...”

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Oct 11,2018
Minithumbdown
By: 'Tennent'
Oct 11,2018
4 people found
this helpful
Over the years I have used most letting agents and x1 has been the poorest so I chose to intersect with them as little as possible Work isn't compleded , 12 months later I'm still waiting for work to be completed from the first month I requested ...
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By: Charlotte Hulme
Oct 11, 2018
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Hello, We are disappointed to read your review and would like to look into your comments further. If you would like to email [email protected] with full details I will be happy to assist you. Many Thanks, Charlotte ...

“Great value for money!...”

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Sep 19,2018
Minithumbup
By: 'Malána'
Sep 19,2018
0 people found
this helpful
After living in shared accommodation throughout my time at Uni, I decided I wanted some privacy during my postgraduate studies, and I came across X1 The Studios. I was very shocked that the studios were the same price as what i had been paying just ...
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“X1 Media City - Fabulous...”

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Aug 28,2018
Minithumbup
By: 'Asif'
Aug 28,2018
0 people found
this helpful
Just vacated my apartment in Media City after buying my first home in Manchester. My overall experience over the last 6 months has been nothing short of brilliant and the accommodation was top notch. Amazing views of Manchester, well furnished and great gym. If your looking ...
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Good
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“Horrendous....”

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Aug 24,2018
Minithumbdown
By: 'Caitlin'
Aug 24,2018
3 people found
this helpful
I have lived with X1 for the past year and can safely say they are the worst company I have ever had to deal with. Upon moving, there were already issues with the room, for example a dirty mattress and broken wardrobe which wasn't a ...
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Comment on agent fees
Bad.
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By: Charlotte Hulme
Sep 10, 2018
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Hi Caitlin. We have read your review and are very sorry that you are disappointed in the service that you received from X1 Lettings. We are committed to providing a high level of customer service and I am sorry that on this occasion this has been unsatisfactory. I will now be looking into your review in more detail to find out where we went wrong. If you would like to contact a member of the team directly please email [email protected]. Many Thanks Charlotte Hulme ...

“Perfect!!...”

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Aug 22,2018
Minithumbup
By: 'Ryan'
Aug 22,2018
0 people found
this helpful
I have recently moved out of X1 Liverpool One to travel abroad, however it was a tough decision to leave my studio! X1 Lettings made my stay so easy and comfortable and Eoghan and Alex couldn't have been more helpful throughout my tenancy; they do ...
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Comment on agent fees
Good
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“Amazing...”

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Aug 21,2018
Minithumbup
By: 'Thomas'
Aug 21,2018
0 people found
this helpful
The best accommodation I stayed in, in my 3 years at university. The flat was very clean when we moved in and at a far higher standard than any other flat I've lived in before. We had a dishwasher meaning I never had to clean one ...
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Good
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“Happy & Satisfied...”

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Aug 17,2018
Minithumbup
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Lorna McCracken
By: 'Lorna'
Aug 17,2018
1 people found
this helpful
I was looking for a rental property with character in Manchester. As I wanted a 1 bed apartment this was easier said than done until I went to view the X1 Townhall building which used to be the old courts. Great renovation of the building and ...
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Good
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“Delighted with my new home!...”

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Aug 17,2018
Minithumbup
By: 'Annabonner'
Aug 17,2018
0 people found
this helpful
I have just moved into Spinner House and couldn't be happier! The flat is gorgeous and the staff have been wonderfully helpful and kind - especially Harry and Molly who couldn't have done any more to help me move in and feel welcome. It is ...
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Comment on agent fees
Reasonable for the fantastic service.
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“Disgusting!!...”

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Aug 16,2018
Minithumbdown
By: 'Jordanp'
Aug 16,2018
1 people found
this helpful
If I could rate it a 0 I would. Myself and my other flatmates complained on many occasions just to be ignored. £140 a week to live in these conditions in addition to no running water on several occasions!! I moved out a month before my tenancy ...
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By: Charlotte Hulme
Aug 16, 2018
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Hello. We are very disappointed to hear that you did not enjoy your tenancy at X1 The Exchange. X1 endeavour to provide our residents with the highest standard of accommodation and customer service and we are sorry that our service did not meet your expectations at this time. ...

“Shocking...”

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Aug 12,2018
Minithumbdown
By: 'Razor'
Aug 12,2018
0 people found
this helpful
AVOID! ABSOLUTELY TERRIBLE! RUDE INEXPERIENCED STAFF WHO DONT KNOW WHAT THEY ARE DOING AND DO NOT RESPOND TO EMAILS OR CALLS! TOTALLY DISORGANISED! EXTREMELY UNPROFESSIONAL ! ONLY INTERESTED IN THEMSELVES AND RIPPING PEOPLE OFF!!...
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Comment on agent fees
Bad
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By: Charlotte
Aug 13, 2018
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Hello. We are very sorry to hear that the service you have received from X1 has been unsatisfactory. We would like to look into your experience further - please contact our customer service team by emailing [email protected]. Many Thanks X1 Lettings ...

“Would Rent Again!...”

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Aug 06,2018
Minithumbup
By: 'SarahJ'
Aug 06,2018
0 people found
this helpful
I rented from X1 whilst in my first year of university, the only reason I didn't continue with them throughout uni was because I moved home (as I don't live far from the city). However once I graduated I moved into The Gallery as I ...
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Good
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“End of an Era...”

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Aug 06,2018
Minithumbup
By: 'DWG'
Aug 06,2018
0 people found
this helpful
My son has just completed 2 years living at X1 The Edge and I felt compelled to write a review after collecting him this weekend. He loved his time at this accommodation and when I think back to when we dropped him off two years ago ...
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Comment on agent fees
Good
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“My time at Borden Court...”

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Aug 06,2018
Minithumbup
By: 'nicole'
Aug 06,2018
0 people found
this helpful
I have lived at Borden Court for two years during my 2nd and 3rd year. Its amazing value for money, the location is great. The flat sizes vary so not sure on others but me and my 3 friends were allocated a 4 bedroom flat when we ...
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Comment on agent fees
It only cost us around £290 with X1 (£150 deposit which we got back and £140 fees)
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“Avoid...”

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Jul 11,2018
Minithumbdown
By: 'Avoid'
Jul 11,2018
2 people found
this helpful
The flats do look nice from the pictures and when you first get there it seems nice enough.... but then the problems start. Fusing electrics, dishwasher broken for months, water coming up through the floorboards (a lot of which are damaged and warped but x1 ...
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“Excellent Student Accommodation...”

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Apr 23,2018
Minithumbup
By: 'Anonymous'
Apr 23,2018
0 people found
this helpful
Living area is spacious and great service from management / maintenance should there be any problems with facilities - amazing views of Liverpool from the apartment - would highly recommend!...
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Comment on agent fees
Although it is more of an expensive option for student accommodation, you get what you pay for!
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“Would Not RecommendI was told my apartment had been cleaned ......”

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Feb 28,2018
Minithumbdown
By: 'Anonymous'
Feb 28,2018
2 people found
this helpful
Would Not Recommend I was told my apartment had been cleaned before I moved. However, when I moved in it was dirty as there was food in the sick, food in the dishwasher, the oven tray was covered in grease and food and there were ...
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By: Anonymous
Jun 05, 2018
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The rudest customer service ever. Couldn't open windows in a flat for over 6 months due to construction work that was meant to take 1 month They also told me that it isn't possible for them to wipe your keycard, so if you lose it, anyone can get in the building... seems safe. ...

“Dreadful management! Repeatedly ignored all emails. Nothing get fixed. Awful ......”

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Feb 11,2018
Minithumbdown
By: 'Anonymous'
Feb 11,2018
1 people found
this helpful
Dreadful management! Repeatedly ignored all emails. Nothing get fixed. Awful washing machines with mold, no service is ever done. Unbelievably poor sound insulation....
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“Never answer emails; charge referencing fee then don't send the ......”

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Jan 23,2018
Minithumbdown
By: 'Mike'
Jan 23,2018
2 people found
this helpful
Never answer emails; charge referencing fee then don't send the reference; everyone is always out of office and no one is responsible for anything. AVOID X1 lettings! Repairs took over 6 months to be done and were finished poorly....
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Comment on agent fees
Referencing fees are a joke. I have rented for 15 years with 6 different agencies, this is the only one that charges a referencing fee. They should be locked up.
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“Unbelievably unprofessional. When I moved in furniture was missing and ......”

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Dec 29,2017
Minithumbdown
By: 'Colleen'
Dec 29,2017
2 people found
this helpful
Unbelievably unprofessional. When I moved in furniture was missing and the flat was dirty with food in the oven and sink. And the flat was not secure even though it was on the ground floor! That was only the start, when I demanded a full ...
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“Really unprofessional company. Furniture was missing when we moved in, ......”

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Dec 20,2017
Minithumbdown
By: 'SalfordResident'
Dec 20,2017
1 people found
this helpful
Really unprofessional company. Furniture was missing when we moved in, flat wasn't clean, things were broken. Since living there, the door to the building is regularly left unlocked for weeks on end, the car park is left with the lock hanging off or missing, the ...
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Comment on agent fees
I can't believe I paid them anything for the level of service.
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“Astonishing. Moved here 4 months ago, after we've seen brand new ......”

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Nov 14,2017
Minithumbdown
By: 'JackJ'
Nov 14,2017
3 people found
this helpful
Astonishing. Moved here 4 months ago, after we've seen brand new apartment and decided to take identical one on different floor. Even though they had a week to tidy it up, on the date of our moving in, the place looked abysmal. 4 months passed and we ...
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Comment on agent fees
Terrible.
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“Poor management, any problems are treated like an inconvenience to ......”

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Oct 25,2017
Minithumbdown
By: 'ACollins'
Oct 25,2017
2 people found
this helpful
Poor management, any problems are treated like an inconvenience to their time with little or no apology. Issues can take months to be fixed and the actual apartments themselves are not clean when you move in....
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“Absolutely terrible. Do not live here and do not rent ......”

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Oct 11,2017
Minithumbdown
By: 'X1'
Oct 11,2017
1 people found
this helpful
Absolutely terrible. Do not live here and do not rent with X1, disgraceful level of customer service, Disgusting state of brand new apartments, don't even bother. You've been warned....
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Comment on agent fees
BAD
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“Rubbish service would not recomend to anyone. If anything ever ......”

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Aug 23,2017
Minithumbdown
By: 'Unhappy'
Aug 23,2017
4 people found
this helpful
Rubbish service would not recomend to anyone. If anything ever needs fixing expect to wait a long time for issues to be resolved. Constantly changing building managers as staff never seem to last very long so can expect an excuse of somebody left, nobody looking ...
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“am a new landlord from overseas and you can imagine ......”

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Nov 24,2016
Minithumbup
By: 'Mohamed'
Nov 24,2016
0 people found
this helpful
am a new landlord from overseas and you can imagine how little I knew about the business of letting. Fortunately for me I found people who were understanding and guided me through the process and Ms Webster stands out among them....
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Comment on agent fees
I gather they are reasonable.
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By: Malcolm X
Aug 10, 2017
View all comments (1)
My son is waiting for his deposit to be returned after 6 weeks. They are making lots of excuses. So far 6 phone calls and an email and still...they haven't returned it. Has anyone had a similar experience? They use excuses like...a manager left, can't access their email, oh a joint tenancy, we can't pay it back to you, even though you paid it direct. Seems like they don't automatically pay your deposit back. And if you chase it, lots of excuses. Disgrace, hanging on to a young persons money when ...

“Jayne BrabinX1 Landlord Manager X1 The Studios, LiverpoolJayne is prompt ......”

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Nov 17,2016
Minithumbup
By: 'JK'
Nov 17,2016
0 people found
this helpful
Jayne Brabin X1 Landlord Manager X1 The Studios, Liverpool Jayne is prompt in responding to request and provide good service at all times. Visited Studio in October 2016 and please with the condition of the building and view....
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Comment on agent fees
Good
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“It has been a pleasure to work with Charlie and ......”

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Nov 16,2016
Minithumbup
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Charlie
By: 'Tim'
Nov 16,2016
0 people found
this helpful
It has been a pleasure to work with Charlie and X1, a hard working professional that has brought our businesses together in delivering an amazing overall X1 experience to occupants...
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Comment on agent fees
Very professional hard working agent
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“I have been in the x1 building since summer and ......”

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Nov 12,2016
Minithumbup
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David
By: 'Tendai'
Nov 12,2016
0 people found
this helpful
I have been in the x1 building since summer and have had no negative experiences. David has been very helpful and answers emails with any queries that I send in a very timely manner. He was nice enough to get me a new key card ...
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Tenant Fees

Overall Fees

Residential Adverts

PERMITTED PAYMENTS
* NO holding fee required
* Reposit available capped at one weeks rent
* One months deposit entered into government protected scheme (DPS) otherwise.
* Pets allowed for an additional rent of £20pcm (approval from Landlord required)
* Payment of up to £50 if you want to change the tenancy agreement
* Payment of interest for the late payment of rent at a rate of 3% above Bank of Englands base rate.
* Payment of any unpaid rent or other reasonable costs associated with your early termination of the tenancy


X1 Lettings are a member of The Property Ombudsmen Redress Scheme and relevant Client Money Protection Schemes.



Student Adverts

PERMITTED PAYMENTS
* NO holding fee required
* Reposit available capped at one weeks rent
* £300 deposit entered into government protected scheme (DPS) otherwise.
* Pets allowed for an additional rent of £20pcm (approval from Landlord required)
* Payment of up to £50 if you want to change the tenancy agreement

Last updated on 04/06/2019, 2:39 PM by Jaimie Crowther

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by X1 Sales and Lettings

Regional Awards won by X1 Sales and Lettings

Individual Branch Awards

Gillingham, ME4

Liverpool, L2

Salford, M50



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