Umega
4.9/5, 317 reviews
97% recommended
82% sales valuation accuracy
100% sales fee satisfaction
89% lettings valuation accuracy
95% lettings fee satisfaction

Property Features

Umega lettings and estate agents is one of Edinburgh's fastest growing agencies with one of the highest Google scores for any agent in the UK.We deliver a much better way to rent or sell your home and we are really proud of our service and the care we show ... show more Umega lettings and estate agents is one of Edinburgh's fastest growing agencies with one of the highest Google scores for any agent in the UK.

We deliver a much better way to rent or sell your home and we are really proud of our service and the care we show to our landlords, tenants, sellers, buyers and, of course, our team.

Best Estate Agents Guide Exceptional Rating (top 5% in the UK)
Negotiator Awards Scottish Agency of the year 2021
Negotiator Awards UK letting agent of the year 2021
Scottish Home Awards Letting Team of the Year 2018/19/20

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Latest Reviews

 View all Reviews 317
22nd Jul 2022
reviewed by 'Lucy'
“I have let my flat out through Umega for 3 years and they have been fantastic. They make everything so easy ......”
20th May 2022
reviewed by 'Andrew Brown'
“Relationship manager was a complete idiot. Scammed out of a large chunk of deposit. Was minor cleaning issues and they ......”
26th Feb 2022
reviewed by 'Martyna'
“I have Terrible experience with Umega Lettings. I’ve been renting property for over 3 years- nothing was done in the ......”
6th Jul 2021
reviewed by 'Simon'
“Umega have managed my property for several years, latterly through very difficult circumstances.William has been so helpful and knowledgeable ......”
24th May 2021
reviewed by 'Jessica'
“Extremely efficient, friendly and professional service. Both Emma & Maryanne were helpful, responded quickly and were supportive throughout the whole process. ......”
14th Dec 2020
reviewed by 'Sandra'
“Umega services have been appalling. Our property manager was ordering heaters and a hot water tap from the comfort of ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 82% 100% £140,000 £270,000
Lettings 89% 95% £390 £2,400
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
119 3 170 7 0 0 1 0 16 1
Areas covered
  • EH3
  • Edinburgh
  • EH7
  • Lothians
  • EH1
  • EH8
  • EH4
  • EH9
  • EH5
  • EH10
  • EH6
  • EH11
Address

10 Lister Square
Edinburgh
City of Edinburgh
EH3 9GL
0131 221 0888

update staff | update details

Opening Hours
  • Monday: 09:00 - 17:00
  • Tuesday: 09:00 - 17:00
  • Wednesday: 09:00 - 17:00
  • Thursday: 09:00 - 17:00
  • Friday: 09:00 - 17:00
  • Saturday: Closed
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA SAL TDS SAGEagent
Rankings
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Estate agents
Letting agents
Latest Properties

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“I'm happy with the overall service from Umega Lettings. Had ......”

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Nov 07,2017
Minithumbup
By: 'Tim'
Nov 07,2017
0 people found
this helpful
I'm happy with the overall service from Umega Lettings. Had bad experiences with agents in the past and Umega have been much better in dealing with repairs and being contactable. Happy to recommend....
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Comment on agent fees
Good
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By: Emma
Nov 07, 2017
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Thank you for the lovely review, Tim! We're glad to hear that you've been pleased with our service. Thank you, Umega Lettings ...

“Very helpful,friendly,reliable,trustworthy agentAlways responds quickly on emails ......”

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Nov 07,2017
Minithumbup
By: 'Petronella'
Nov 07,2017
0 people found
this helpful
Very helpful,friendly,reliable,trustworthy agent Always responds quickly on emails or phone calls Gave accurate and correct information in any questions...
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Comment on agent fees
Good
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By: Emma
Nov 08, 2017
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Thank you for the review, Petronella. We're so pleased that you consider us a trustworthy agent! Thank you, Umega Lettings ...

“We are returning landlords to Umega Quartermile as we have ......”

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Nov 06,2017
Minithumbup
By: 'Elaine'
Nov 06,2017
0 people found
this helpful
We are returning landlords to Umega Quartermile as we have had very friendly and professional service from Isla and Eden. We would highly recommend Umega....
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Comment on agent fees
Acceptable
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By: Emma
Nov 07, 2017
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Thank you, Elaine and Michael. Isla and Eden are a great team and we'll make sure that they get your feedback. Thank you, Umega Lettings ...

“Really good property and good agent. Have a good renting ......”

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Nov 02,2017
Minithumbup
By: 'David'
Nov 02,2017
0 people found
this helpful
Really good property and good agent. Have a good renting experience. Eden and Isla is really friendly and helpful, and help us deal with the problems when we are applying the property and after we move in. And the property is brilliant, quiet and clean. ...
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Comment on agent fees
The fee is reasonable. And the rent fee for me is reasonable.
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By: Emma
Nov 02, 2017
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Thank you for the brilliant review, David. We're delighted to hear that you're so happy with our service. Enjoy your new home! Umega Lettings ...

“We are tenants and Nikki was super helpful in resolving ......”

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Nov 01,2017
Minithumbup
Staff profile picture
Nikki Moore
By: 'Louise'
Nov 01,2017
0 people found
this helpful
We are tenants and Nikki was super helpful in resolving a couple of urgent maintenance issues for us. She updated us with the contractor details and timescales for each one the same day as our report. This is really excellent service....
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Comment on agent fees
N/A
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“This was my first time renting a property through Umega ......”

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Oct 31,2017
Minithumbup
By: 'Peter'
Oct 31,2017
0 people found
this helpful
This was my first time renting a property through Umega and I was very pleased with the process. They were able to fit me in with a flat viewing on the property in question less than 2 hours after I had first got in contact with ...
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“Umega has looked after my property and let it out ......”

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Oct 24,2017
Minithumbup
Staff profile picture
Nikki Moore
By: 'R'
Oct 24,2017
0 people found
this helpful
Umega has looked after my property and let it out on my behalf for coming up to 2 years and are fantastic. The staff that I have communicated with by email and especially the ones face to face have been of great help in explaining and ...
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Comment on agent fees
The fees are a reasonable percentage but overall I'm glad they deal with anything and everything quickly and have a shirt turn around time between tennants.
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“Steve was brilliant in furnishing and managing the work carried ......”

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Oct 19,2017
Minithumbup
Staff profile picture
Steve
By: 'RKilgour'
Oct 19,2017
0 people found
this helpful
Steve was brilliant in furnishing and managing the work carried out in the property to make it a perfect flat for prospective tenants and for rental yield. Caitlin was very helpful in sorting the right tenants and keeping me up to date with applications....
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Comment on agent fees
Good
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“I've been a fan of Umega Lettings since before I ......”

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Oct 14,2017
Minithumbup
By: 'Dan'
Oct 14,2017
0 people found
this helpful
I've been a fan of Umega Lettings since before I was a tenant as I like their bright brand. I've not been disappointed as a tenant as they live up to their colours with a lovely happy, helpful team. Would 100% recommend Umega Lettings to friends ...
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Comment on agent fees
Good
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“Callum is one of the most ,if not, the most ......”

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Oct 11,2017
Minithumbup
By: 'Maurice'
Oct 11,2017
0 people found
this helpful
Callum is one of the most ,if not, the most reliable agent i have ever met. Highly responsive, strong client focus and always ready to help. Exceptional service....
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Comment on agent fees
good
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“Having read very positive reviews from happy tenants online, I ......”

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Oct 04,2017
Minithumbup
By: 'Forth'
Oct 04,2017
0 people found
this helpful
Having read very positive reviews from happy tenants online, I decided to use Umega Lettings as my agent. Neil came to visit our flat, and was very engaging and helpful. We then met Danielle, who came to photograph the property, and gave us some additional ...
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Comment on agent fees
Very reasonable
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“Eden is extremely helpful, responsive, problem solving oriented and proactive ......”

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Oct 04,2017
Minithumbup
By: 'Dejan'
Oct 04,2017
0 people found
this helpful
Eden is extremely helpful, responsive, problem solving oriented and proactive while providing his valuable service for benefit of the property and me as the landlord....
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“I had never worked with an agency before and I ......”

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Oct 03,2017
Minithumbup
By: 'Lorena'
Oct 03,2017
0 people found
this helpful
I had never worked with an agency before and I had a great experience as a University student. I was helped with the settling in process and Jonathon was prompt to fix everything I asked for as well as answer all my queries. Recommended....
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Comment on agent fees
Good
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“Excellent service from Emma and Andy - efficient, friendly and ......”

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Sep 28,2017
Minithumbup
Staff profile picture
Andy
By: 'Adrian'
Sep 28,2017
0 people found
this helpful
Excellent service from Emma and Andy - efficient, friendly and honest. As a landlord, I have been particularly grateful to Umega for shouldering the headaches and stress of dealing with some very tricky tenants. Thank you both....
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Comment on agent fees
Very reasonable and straightforward.
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“Eden have solved all minor and major problems efficiently, and ......”

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Sep 28,2017
Minithumbup
By: 'Bernt'
Sep 28,2017
0 people found
this helpful
Eden have solved all minor and major problems efficiently, and fixed all paperwork without any hassel for me. Where I did not know the answer, she went out of her way to find it elsewhere....
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Comment on agent fees
Fees seems OK
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“Its been a big pleasure to work with Isla and ......”

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Sep 28,2017
Minithumbup
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Isla
By: 'Toghrul'
Sep 28,2017
0 people found
this helpful
Its been a big pleasure to work with Isla and Eden. Both of them helped me a lot to find a property and both of them were very responsive and willing to help with any concerns :)...
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“Caitlin is a wonderful agent. She tries to keep both ......”

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Sep 26,2017
Minithumbup
By: 'Deepak'
Sep 26,2017
0 people found
this helpful
Caitlin is a wonderful agent. She tries to keep both the owner and tenant happy. She was very polite and understanding. I had to cancel my house booking due to some reasons and she was very positive in responding and refunding my full deposit amount. ...
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Comment on agent fees
0 fees was charged. I say that was AWESOME
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“Callum has always been prompt and courteous in his dealings ......”

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Sep 19,2017
Minithumbup
By: 'Willie'
Sep 19,2017
0 people found
this helpful
Callum has always been prompt and courteous in his dealings with us. He has gone beyond the call of duty on more than one occasion. Very pleasant and helpful young man....
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“Umega have been so easy to deal with. Callum has ......”

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Sep 14,2017
Minithumbdown
By: 'Kate'
Sep 14,2017
0 people found
this helpful
Umega have been so easy to deal with. Callum has been great - professional, reliable, personable and helpful. They are responsive to questions and issues we have (which haven't been many) and I would recommend them based on our experience of the last 6 months....
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“This was our first experience of letting a property and ......”

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Sep 13,2017
Minithumbup
By: 'Liz'
Sep 13,2017
0 people found
this helpful
This was our first experience of letting a property and I'm really glad that we chose Umega. They made the whole process really easy but were never 'pushy'. They quickly found us lovely tenants who are just about to renew their lease. Throughout the whole ...
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“I've been a fan of Umega Lettings since before I ......”

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Sep 11,2017
Minithumbup
By: 'Dan'
Sep 11,2017
0 people found
this helpful
I've been a fan of Umega Lettings since before I was a tenant as I like their bright brand. I've not been disappointed as a tenant as they live up to their colours with a lovely happy, helpful team....
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Comment on agent fees
Good
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Was this helpful? Yes

“Isla and the team have been extremely helpful, attentive and ......”

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Sep 07,2017
Minithumbup
Staff profile picture
Isla
By: 'John'
Sep 07,2017
0 people found
this helpful
Isla and the team have been extremely helpful, attentive and professional since I first registered my property with them in 2016. I feel as though I am in good hands, and have comfort that I can all on Umega to support me in effectively executing my ...
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Comment on agent fees
Fees are fair in relation to rental revenue generated.
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“Very speedy responsive from Andy Whitmey after getting in touch.......”

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Sep 04,2017
Minithumbup
By: 'CarolineS'
Sep 04,2017
1 people found
this helpful
Very speedy responsive from Andy Whitmey after getting in touch.This was our first step into renting a property and we had good advice on getting prepared ahead of advertising. Helpful and efficient service and throughout the process. Following advice given flat was let unfurnished ...
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Comment on agent fees
Explained clearly upfront and seem fair for the service.
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“I've rented form Umega for the last couple of years, ......”

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Aug 31,2017
Minithumbup
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Andy
By: 'Peppa'
Aug 31,2017
0 people found
this helpful
I've rented form Umega for the last couple of years, I have found them to be incredibly attentive and very speedy at fixing any issues we had in the properties. It has felt like a breeze renting through Umega, especially compared to other agencies I ...
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“I have always found Emma to be polite and efficient. ......”

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Aug 31,2017
Minithumbup
By: 'HTM'
Aug 31,2017
0 people found
this helpful
I have always found Emma to be polite and efficient. Most importantly she is communicative and always keeps me advised of relevant issues relating to the tenant....
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Comment on agent fees
Too high. I believe 10% is the norm.
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“Since moving from Edinburgh a couple of years ago I ......”

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Aug 31,2017
Minithumbup
Staff profile picture
Andy
Staff profile picture
Neil
By: 'Michael'
Aug 31,2017
1 people found
this helpful
Since moving from Edinburgh a couple of years ago I have left my flat in the capable hand of Umega. As a landlord they really put your mind at rest and take care of your property like it's one of their own. A top class ...
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Comment on agent fees
Good
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“What a wonderful personal service that we are receiving from ......”

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Aug 31,2017
Minithumbup
Staff profile picture
Andy
By: 'StuMcK'
Aug 31,2017
1 people found
this helpful
What a wonderful personal service that we are receiving from the guys at Umega lettings. Any issues get fixed within as couple of days and the guys cant be more helpful. Great value and cant recommend these guys more....
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“I've had a great experience with Umega Lettings. I am ......”

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Aug 30,2017
Minithumbup
By: 'Cheryl'
Aug 30,2017
0 people found
this helpful
I've had a great experience with Umega Lettings. I am a tenant moving out of a flat that Umega have just got involved with and even though I'm not a Umega tenant they've been really considerate with not bothering my when I'm doing my dissertation/...
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Comment on agent fees
Friendly & Adjustable
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“A special thanks to Andy for all his help getting ......”

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Aug 30,2017
Minithumbup
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Andy
By: 'Grant'
Aug 30,2017
0 people found
this helpful
A special thanks to Andy for all his help getting our property ready to market. Our circumstances have changed this year so we won't be letting out the property until next year now but I wanted to say how impressed I was with the service ...
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Comment on agent fees
Good
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“I've been using Umega Lettings for help with a property ......”

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Aug 30,2017
Minithumbup
By: 'Paul'
Aug 30,2017
0 people found
this helpful
I've been using Umega Lettings for help with a property I rent out myself. Always quick to respond and forthcoming with information. Always impressed!...
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Comment on agent fees
Good
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Staff picture Andy
(27)
Staff picture Steve
(25)
Staff picture Isla
(25)
Staff picture Nikki Moore
(23)
Staff picture Simon
Staff picture Erin
Staff picture Rebecca
(3)
Staff picture Neil
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Staff picture Maciej
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Staff picture Caroline
Staff picture Tara Myburgh
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Umega Lettings and Estate Agents aims to deliver an outstanding service to both landlords and tenants and we adhere to high professional standards, acting with integrity at all times. However, if you have a complaint this should be made, in writing to your property manager. If the matter is not brought to a satisfactory conclusion with 5 working days a formal complaint can be made, in writing, to our Head of Office who will investigate the issue and respond within 5 working days. If a customer is still not satisfied they are encouraged to contact either the Association of Residential Letting Agents (ARLA) the National Association of Estate Agents (NAEA) and The Property Ombudsman who may investigate the complaint on our customer's behalf.
Last updated at 4:52 PM 22/02/2022 by Andy Whitmey

Awards won by Umega

Regional Awards won by Umega

Individual Branch Awards

Edinburgh, EH3



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