Richard James Estate Agents (Swindon)
4.9/5, 2228 reviews
96% recommended
96% sales valuation accuracy
97% sales fee satisfaction
93% lettings valuation accuracy
96% lettings fee satisfaction

Property Features

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Latest Reviews

 View all Reviews 2228
13th Jun 2024
reviewed by 'X Todd'
“I recently sold my flat with Richard James, and despite a few hiccups along the way, they really pulled through. ......”
12th Jun 2024
reviewed by 'Chris'
“She was absolutely fantastic helping me find my new house...”
12th Jun 2024
reviewed by 'Hannah'
“Currently in the process of buying and selling. Emma has been supporting us throughout the whole process from the start ......”
11th Jun 2024
reviewed by 'Rebecca'
“Matt was very helpful in showing us around a number of properties in the Old Town area. He was very ......”
11th Jun 2024
reviewed by 'Sanny Goronga'
“Always efficient working with Claire and the rest of the team...”
10th Jun 2024
reviewed by 'Angela'
“Claire was always available to answer questions and to guide me through the process. I was happy with the suggestions ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 96% 97% £20,017 £30,500,000
Lettings 93% 96% £425 £3,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
162 5 367 28 813 21 711 32 78 12
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Latest Properties

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Richard James Estate Agents (Swindon) Branches (view all 10)
Apartments, SN25
East Swindon, SN3
Highworth, SN6
Land and New Homes, SN25
North Swindon Lettings, SN25
North Swindon Sales, SN25
Old Town Swindon, SN1
Royal Wootton Bassett, SN4

“I just wanted to say a massive thank you to ......”

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Feb 13,2018
Minithumbup
By: 'Lorraine'
Feb 13,2018
0 people found
this helpful
I just wanted to say a massive thank you to you for the sale of my late mothers home, the sale of my own home and for the purchase of my dream home. The Richard James office in Wroughton has a lovely team who are ...
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“I just wanted to say a massive thank you to ......”

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Feb 13,2018
Minithumbup
By: 'Lorraine'
Feb 13,2018
0 people found
this helpful
I just wanted to say a massive thank you to you for the sale of my late mothers home, the sale of my own home and for the purchase of my dream home. The Richard James office in Wroughton has a lovely team who are ...
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“I have moved home several times over a number of ......”

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Feb 09,2018
Minithumbup
By: 'Angus'
Feb 09,2018
0 people found
this helpful
I have moved home several times over a number of years, and used many different Estate Agents, my reason for writing this review is about my experiences with one in particular Richard James, I can quite clearly understand why they have already won awards and ...
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Comment on agent fees
Great agent fees
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“Ref - sale of 106 Saddleback Road.I would like to ......”

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Feb 07,2018
Minithumbup
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Barrie
By: 'Sandra'
Feb 07,2018
0 people found
this helpful
Ref - sale of 106 Saddleback Road. I would like to thank Barrie for the very professional and swift sale of my house. I appreciated the updates on any progress made and found it was less stressful than I had imaged as it was so well ...
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Comment on agent fees
Obviously would like to pay less.
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“First class and very proactive service from Barrie Brocks in ......”

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Feb 05,2018
Minithumbup
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Barrie
By: 'Mr'
Feb 05,2018
0 people found
this helpful
First class and very proactive service from Barrie Brocks in particular, and his supporting team ! Would not hesitate to recommend....
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Comment on agent fees
Fair
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“First class service, Barry said he would find us a ......”

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Feb 05,2018
Minithumbup
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Barrie
By: 'Alex'
Feb 05,2018
0 people found
this helpful
First class service, Barry said he would find us a house and he did.. I would recommend Barry and Richard James to anyone looking to buy or sell a property in Swindon...
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“Barrie sold our house in Grange Park in SN5, last ......”

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Feb 02,2018
Minithumbup
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Barrie
By: 'Patricia'
Feb 02,2018
0 people found
this helpful
Barrie sold our house in Grange Park in SN5, last year. After instructing Barrie on the sale of our house, it was all systems go, we had several viewings, appointments were professionally arranged and Barrie was excellent, nothing was too much trouble. Barrie listened to ...
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Comment on agent fees
Fees were fair for the professional work that was done and prompt sale of our house
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“We would like to provide some feedback for Richard Whatton. ......”

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Jan 31,2018
Minithumbup
By: 'Mark'
Jan 31,2018
3 people found
this helpful
We would like to provide some feedback for Richard Whatton. Richard helped sell our our old and buy our new home in August 2016 and was a great example of an estate agent going the extra mile and doing the right thing for his customer! He ...
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By: Sam
Jan 31, 2018
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Mark. Thanks for the great review. We will pass this on to Richard and the team in Old Town. Really pleased that we have helped you buy and sell. We look forward to doing it again one day and helping and friends and family you might recommend. ...

“Great service, great communications and a very hard working team. ......”

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Jan 26,2018
Minithumbup
By: 'Lisa'
Jan 26,2018
3 people found
this helpful
Great service, great communications and a very hard working team. I sold my house through Richard James and I would recommend them as not only has the sale process been good, I can also comment from a buyer perspective as the house I sold was ...
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Comment on agent fees
Agent fees are fair.
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“They sold our property before it even got on to ......”

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Jan 24,2018
Minithumbup
By: 'Ed'
Jan 24,2018
3 people found
this helpful
They sold our property before it even got on to Rightmove. Kept us up to date all the way through. Understood the properties strong points and helped us make the most of our original features....
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By: Sam
Jan 24, 2018
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Thanks for the review Ed. Really pleased we helped you with your house sale and achieved you a swift sale. Hopefully we will help you again in the future! ...

“Rebecca is very knowledgeable and professional and has taken the ......”

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Dec 18,2017
Minithumbup
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Rebecca
By: 'Donna'
Dec 18,2017
2 people found
this helpful
Rebecca is very knowledgeable and professional and has taken the stress out of the process of letting out my home....
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Comment on agent fees
Good.
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“Very impressed with this letting agent. Helpful from start to ......”

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Dec 13,2017
Minithumbup
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Rebecca
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Ellis-Rose
By: 'Miss'
Dec 13,2017
3 people found
this helpful
Very impressed with this letting agent. Helpful from start to finish, particularly for a first time renter. Rebecca and Ellis-Rose were always on hand to answer any questions, thank you!...
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“Mandy leads her team by example and an excellent one, ......”

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Dec 13,2017
Minithumbup
By: 'Mrs'
Dec 13,2017
3 people found
this helpful
Mandy leads her team by example and an excellent one, you won't find a more dedicated team who always always willing to go the extra mile. They are up to date on current legislation and the letting of my property has been seamless from start ...
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Comment on agent fees
Their fees are fair-you get what you pay for. Without question it is worth paying out for a far superior service than a run of the mill letting agent.
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By: Sue Gidney
Dec 13, 2017
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Thank you for your review. We pride ourselves in always putting our customers first and work hard to ensure a smooth lettings process. It is great to hear that our efforts do not go unnoticed! ...

“I have let a number of properties with Rebecca at ......”

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Dec 12,2017
Minithumbup
By: 'Emma'
Dec 12,2017
1 people found
this helpful
I have let a number of properties with Rebecca at Richard James. Great customer service and always a quick turn around....
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“I bought and sold through Richard James after having a ......”

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Dec 04,2017
Minithumbup
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Barrie
By: 'Jenni'
Dec 04,2017
0 people found
this helpful
I bought and sold through Richard James after having a very bad experience with the previous agent. They were fantastic. Barrie had more viewing on our property in one week than we had previously had in a month! Our property proved challenging to sell, however ...
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Comment on agent fees
Good
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“In the process of moving to a property managed by ......”

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Dec 01,2017
Minithumbup
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Nicola
By: 'Lima'
Dec 01,2017
3 people found
this helpful
In the process of moving to a property managed by Richard James. My experience so far has been good. Sophie & Nikki have communicated well with us ....
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Comment on agent fees
I think it is reasonable as l have not looked anywhere else to compare.
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“I have been using the lettings side of Richard James ......”

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Nov 27,2017
Minithumbup
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Nicola
By: 'Dave'
Nov 27,2017
4 people found
this helpful
I have been using the lettings side of Richard James for 8 months with 2 properties and they are fantastic. Nicky and the team always do what they say they will, on time and professionally. As with everything, you will always find someone cheaper, but it won't ...
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Comment on agent fees
Fees are very reasonable . . . you get what you pay for .. and for me they exceed that level.
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“After viewing 4 x properties on the same day, we (myself & ......”

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Nov 27,2017
Minithumbup
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Caroline
By: 'John'
Nov 27,2017
3 people found
this helpful
After viewing 4 x properties on the same day, we (myself & partner) were able to compare the way were handled from different estate agents, from initial correspondence all the way through to agreeing with the let, it has been hassle free and have received great communication. ...
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Comment on agent fees
Very reasonable and competitively priced.
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“After having a awful experience with the last letting agent ......”

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Nov 27,2017
Minithumbup
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Caroline
By: 'Katie'
Nov 27,2017
3 people found
this helpful
After having a awful experience with the last letting agent I rented from I was a little dubious about renting another property but I can honestly say my experience with Richard James has been fantastic. Caroline took me on the viewing for the property that ...
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Comment on agent fees
Reasonable
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“The best letting agent we have used over the last 2 ......”

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Nov 24,2017
Minithumbup
By: 'martin'
Nov 24,2017
1 people found
this helpful
The best letting agent we have used over the last 2 decades. Full of energy and action. Totally recommend the firm and Rebecca Barrett in particular....
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Comment on agent fees
extremely competitive and realistic
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“We have now rented 2 properties through Richard James and Becky ......”

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Nov 23,2017
Minithumbup
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Rebecca
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Laura
By: 'Nicola'
Nov 23,2017
3 people found
this helpful
We have now rented 2 properties through Richard James and Becky has assisted with this both times. Excellent service, fast, efficient and extremely personable. Whenever we have had maintenance queries, Laura has been quick to find a solution and has been very helpful. Would recommend Becky, ...
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Comment on agent fees
No problem with the fees. Very open communication.
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“Rebecca was extremely professional at all times and always kept ......”

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Nov 23,2017
Minithumbup
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Rebecca
By: 'Ricardo'
Nov 23,2017
3 people found
this helpful
Rebecca was extremely professional at all times and always kept me in the loop. The service provided by the Richard James team especially Rebecca is second to none....
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Comment on agent fees
Excellent service, professional at all times too
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“I am very satisfied with the way Richard James have ......”

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Nov 22,2017
Minithumbup
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Caroline
By: 'Joe'
Nov 22,2017
4 people found
this helpful
I am very satisfied with the way Richard James have handled the recent let of my elderly Father's property - The whole process was expertly managed end to end, and I would particularly like to thank Caroline for a hassle-free experience....
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Comment on agent fees
Good - In line with market rates
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“Rebecca has been extremely helpful with all my questions in ......”

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Nov 16,2017
Minithumbup
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Rebecca
By: 'MJ'
Nov 16,2017
4 people found
this helpful
Rebecca has been extremely helpful with all my questions in renting out a property in Cheney Manor. Extremely thorough and knowledgeable including guiding me on any work that needed doing for legislation and in general before tenants move in. I would highly recommend Rebecca....
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Comment on agent fees
Very competitive, although slightly more than other agents happy to pay extra as the service was second to none. You get what you pay for!
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“October 2017. The Property Ombudsman found in our favour in respect ......”

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Oct 30,2017
Minithumbdown
By: 'Richard'
Oct 30,2017
1 people found
this helpful
October 2017. The Property Ombudsman found in our favour in respect of a complaint ref Swindon's Richard James Estate Agent. Three of our complaints upheld. Proposed compensation too. RJ failed to operate a complaints process - failed to acknowledge and respond to a complaint, sent aggressive ...
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Comment on agent fees
Bad. They did not deserve a fee in our case.
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“A terrible service, very very non responsive agents! They will ......”

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Oct 13,2017
Minithumbdown
By: 'Fowmar'
Oct 13,2017
2 people found
this helpful
A terrible service, very very non responsive agents! They will book viewings in advance 8,9 days and get it cancelled in the last minute.. or bring a lot of time wasters who have no means to buy a house. They will boast about them a lot.. ...
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Comment on agent fees
Agent fees is all about commission they run behind!
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“The worst, unprofessional and non responsive estate agent have come ......”

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Oct 13,2017
Minithumbdown
By: 'Mohamed'
Oct 13,2017
1 people found
this helpful
The worst, unprofessional and non responsive estate agent have come across. They only want the property add in to their portfolio and only concern is the commission. ZERO customer service. Please think twice if you ever decide to sell your property through them. Names to ...
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Comment on agent fees
Bad
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“Caroline from Richard James has been faultless in her management ......”

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Jun 27,2017
Minithumbup
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Caroline
By: 'Mr'
Jun 27,2017
6 people found
this helpful
Caroline from Richard James has been faultless in her management of our flats, organising quite a complicated and sensitive set up with confidence and competence. It has left us reassured that they are managed well, and that the tenants are looked after well with minimal ...
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Comment on agent fees
I believe the fees to be about right.
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“Caroline has been very helpful and knowledgeable throughout the rental ......”

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Jun 15,2017
Minithumbup
By: 'Paul'
Jun 15,2017
4 people found
this helpful
Caroline has been very helpful and knowledgeable throughout the rental process. Nothing is too much trouble and she has a solution to every problem. I am glad to have Caroline as a contact right from the start as she is friendly and likeable and replies ...
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Comment on agent fees
For the peace of mind you get from this high level of service, I am very happy with the fees.
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“Professional and yet friendly, patient and informative. Richard James Estate ......”

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Jun 15,2017
Minithumbup
By: 'Littlelady'
Jun 15,2017
2 people found
this helpful
Professional and yet friendly, patient and informative. Richard James Estate Agents have helped me to relocate the management of my property to them and made the whole process very easy. Emails are informative and timely. I look forward to a long successful relationship between us. ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

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Last updated at 1:58 PM 09/05/2018 by sam

Awards won by Richard James Estate Agents (Swindon)

Regional Awards won by Richard James Estate Agents (Swindon)

Individual Branch Awards

Swindon, SN25

Swindon, SN25

Highworth, SN6

Wroughton, SN4

Swindon, SN3

Swindon, SN4

Swindon, SN5

Swindon, SN1

Swindon, SN25



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Richard James Estate Agents (Swindon)

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