“Unacceptable Service and Unresolved Issues...”
1 Star Review
Dec 04,2023
By:
'Noelia'
Dec 04,2023
Branch: London, 94 Borough High Street
Services: They manage our building
Would you recommend?: No
Postcode: SE16
Branch: London, 94 Borough High Street
They manage our building
Postcode: SE16
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I am writing this review to express my extreme dissatisfaction with the service provided by Foxtons Agency. We have been experiencing a severe issue with our boiler for an entire week, and the response from Foxtons has been nothing short of appalling.
In the heart of winter, with temperatures dropping to -2 degrees in London, living without a functioning boiler is not only inconvenient but downright unbearable. Despite multiple attempts to bring this matter to Foxtons' attention, we are still waiting for a resolution, with the vague promise of someone coming in "hopefully" within the next two days.
The lack of urgency and empathy in addressing this matter is shocking. As a result, my home has become an icebox, and basic necessities such as taking a shower have become luxuries. It is disheartening to see a lack of concern for the well-being and comfort of tenants, especially during these harsh weather conditions.
I have attempted to communicate our concerns to Foxtons, but the responses have been minimal and far from satisfactory. It is unacceptable for a property management agency to leave tenants in such dire conditions without a clear and prompt resolution.
I expected more from Foxtons Agency, and this experience has been nothing short of a nightmare. I sincerely hope that this review serves as a warning to others considering their services. The level of service we have received is far from what is acceptable, and I urge Foxtons to prioritize the well-being of their tenants and address maintenance issues with the urgency they deserve.
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