“We thought we had found a lovely flat. The ag......”
1 Star Review
Sep 23,2023
By:
'Tiffany'
Sep 23,2023
Branch: London, 90 Notting Hill Gate
Services: Lettings (as a Tenant)
Rent PCM: £17000
Would you recommend?: No
Postcode: W11
Branch: London, 90 Notting Hill Gate
Lettings (as a Tenant)
Rent PCM: £17000
Postcode: W11
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We thought we had found a lovely flat. The agent said he would make sure it would be refurbished and all up to scratch for us to move in. We agreed to let it even though the start date was way later than we needed.
Three days before moving in date I checked with owner if everything was ok and she told me it wasn’t ready and the property was never expected to be ready until two weeks later. Cut to a month later and we move into an absolutely filthy property where only half of the agreed works were carried out, there were nails coming out of the floor boards, the fridge was broken, kitchen sink and toilet blocked, the water pressure so low that it takes hours to do the washing up and over an hour to fill up the bath tub 3/4. 3mins for water to get hot. The property is managed through an online portal so if you email the managing agent you just get some robotic reply to do the portal. No one from Foxtons showed us around when we moved in, zero explanation as to how anything worked it why it doesn’t. It just beggars belief.
On expressing this publicly on instagram I was subsequently contacted privately by over 25 of my friends all sharing horror stories from renting or buying a Property from Foxtons. No human decency whatsoever. I wrote to the CEO and never got a reply.
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