“Awful experience, unprofessional, no assistance whatsoever...”
1 Star Review
Aug 30,2021
By:
'Fabrice VEYSSE'
Aug 30,2021
Branch: London, 90 Notting Hill Gate
Services: Lettings (as a Tenant)
Rent PCM: £1525
Would you recommend?: No
Postcode: W2
Branch: London, 90 Notting Hill Gate
Lettings (as a Tenant)
Rent PCM: £1525
Postcode: W2
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We rented a flat in Bayswater for about a year. They are super nice with you..until you move in and sign the contract.
Once they get the money.. nothing!
When we moved in, the flat was far from being clean and many lights were missing or even broken (including the ones above the small stairs inside the flat, which is very dangerous) despite the fact they told us it would be fixed before the moving date.
When we reported these on day 1 and 2, we did not get any assistance. In fact we only got assistance when we did not have electricity in our flat on month 4.
We have been ghosted during our time there while paying the managed services.
We moved out more than a month ago and still did not get any reply regarding nor our deposit despite having chased many times.
We will escalate this and write a formal complaint.
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