100% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
99% lettings fee satisfaction
Feb 01,2018
Feb 01,2018
1
people found
this helpful
this helpful
I contacted this agency earlier today in order to try and setup a viewing for a property that had recently been advertised by them as being available to let.
Lisa Bailey answered the phone. She is a support worker in their 3 woman team outfit. I enquired about the available property to let with her and she asked me if I have a guarantor. I explained to her that I would not need a guarantor as I can pass the credit and referencing checks without any problems.
I have never had such a need for using a guarantor in 10 years of privately renting with agencies and private landlords. I conveyed to her that I have an outstanding credit file record and can provide excellent references from my present and previous landlords.
I was then interrupted and told that they have a carte blanche policy on demanding that every prospective tenant be required to use a guarantor when renting a property to let. She added âthis is a safety net for the landlord.â My understanding is that the use of a guarantor is usually necessitated when somebody fails a credit check (due to negative financial history) or has inadequate referencing from previous landlords.
On this basis, I would understand the requirement for a guarantor to be added. However, in doing a carte blanche policy of requiring all prospective tenants to use a guarantor negates the need for credit referencing checks as the information is clearly being ignored irrespective of how good and adequate the resulting checks may indeed be.
Thus this agency should not be charging for such fees and should also add an explicit caveat to its website stating their firm policy of requiring all prospective tenants to supply a guarantor irrespective of whether their credit referencing checks (that the tenant is required to pay for) are adequately passed.
Perhaps their company Owner, Director and Secretary - Laura Kate Gillian will take heed?
Lisa Bailey answered the phone. She is a support worker in their 3 woman team outfit. I enquired about the available property to let with her and she asked me if I have a guarantor. I explained to her that I would not need a guarantor as I can pass the credit and referencing checks without any problems.
I have never had such a need for using a guarantor in 10 years of privately renting with agencies and private landlords. I conveyed to her that I have an outstanding credit file record and can provide excellent references from my present and previous landlords.
I was then interrupted and told that they have a carte blanche policy on demanding that every prospective tenant be required to use a guarantor when renting a property to let. She added âthis is a safety net for the landlord.â My understanding is that the use of a guarantor is usually necessitated when somebody fails a credit check (due to negative financial history) or has inadequate referencing from previous landlords.
On this basis, I would understand the requirement for a guarantor to be added. However, in doing a carte blanche policy of requiring all prospective tenants to use a guarantor negates the need for credit referencing checks as the information is clearly being ignored irrespective of how good and adequate the resulting checks may indeed be.
Thus this agency should not be charging for such fees and should also add an explicit caveat to its website stating their firm policy of requiring all prospective tenants to supply a guarantor irrespective of whether their credit referencing checks (that the tenant is required to pay for) are adequately passed.
Perhaps their company Owner, Director and Secretary - Laura Kate Gillian will take heed?
Comment on agent fees
Potentially fraudulent to charge for credit checking information that is not correctly relied upon.
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Latest Reviews
31st Jan 2024
reviewed by 'Monica Harrison'
28th Apr 2023
reviewed by 'Joe W Watts'
5th Nov 2022
reviewed by 'Dan'
30th Jan 2020
reviewed by 'Leeanne'
1st Feb 2018
reviewed by 'Kao'
5th Aug 2014
reviewed by 'Wilma'
Opening Hours
Address
3Keys Property
6 Town End
Doncaster
South Yorkshire
DN5 9AG
01302 867888
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £247,000 | £290,000 |
| Lettings | 0% | 99% | £495 | £500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 1 | 1 | 3 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Jan 31,2024
Jan 31,2024
0
people found
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Fantastic experience. Very professional. Got our property sold with excellent photographs and description. Kept us informed every step of the way. Never put any pressure on us to reduce price. Do yourself a favour and don’t waste your time (and money) with other agents. ...
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Apr 28,2023
Apr 28,2023
0
people found
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The best i have ever dealt with. Hannah & Michelle have been amazing throughout the entire process even though its been difficult at times. They always kept me in the loop and felt they were always doing there best for me!
Would highly recommend!...
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“I sold a personal property of mine. Being an estate agent myself I’ve a good idea of what service levels should be and I must say that they exceeded my expectations. Both Hannah and Michelle were great at communicating....”
Nov 05,2022
Nov 05,2022
0
people found
this helpful
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I sold a personal property of mine. Being an estate agent myself I’ve a good idea of what service levels should be and I must say that they exceeded my expectations.
Both Hannah and Michelle were great at communicating....
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Jan 30,2020
Jan 30,2020
0
people found
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I have been a tenant with 3keys for just over 2 years now, each 3keys staff member are lovely,helpful and do there upmost to ensure everything is going well for you. I have been with previous agents and also private rentals but 3keys have given ...
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Feb 01,2018
Feb 01,2018
1
people found
this helpful
this helpful
I contacted this agency earlier today in order to try and setup a viewing for a property that had recently been advertised by them as being available to let.
Lisa Bailey answered the phone. She is a support worker in their 3 woman team outfit. I ...
read full review
read full review
Comment on agent fees
Potentially fraudulent to charge for credit checking information that is not correctly relied upon.
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Aug 05,2014
Aug 05,2014
0
people found
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We thought these guys were going to be great because we called on a Saturday, asked for a viewing the same day, and got it. But it was the previous tenant who had to show us round! Then when we moved in the problems escalated. ...
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What agent could do to change your mind?
They could have treated us kindly and fairly, insisted that the landlady meet her legal obligations, communicated, not insisted on turning up at the property at a time that suited them but been flexible, not commented on us being a week behind on treating the weeds when they weren't prepared to lift a single finger on the maintenance that was their responsibility, not acted as though it was our fault that there were maintenance issues as though we had created them! And we keep the property nicer than any other tenanted property I have ever seen!Attached Filesnbsp;
Comment on agent fees
Perfectly fair if maintenance and tenant care to legal minimum is maintained, over the top if not (which is the case).
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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