98% sales valuation accuracy
98% sales fee satisfaction
93% lettings valuation accuracy
95% lettings fee satisfaction
Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover ...
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Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.
Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover void periods and any legal issues associated with problem tenants - what's more, there is no commission and no fees.
We also offer traditional lettings and sales services too and have become leaders in buy to let properties. Each office has a local director who is hands on ensuring local knowledge and national strength.
As founding members of SAFEagent, we pride ourselves on complying with every element of legislation & regulation and continue our campaign to improve consumer rights.
Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover void periods and any legal issues associated with problem tenants - what's more, there is no commission and no fees.
We also offer traditional lettings and sales services too and have become leaders in buy to let properties. Each office has a local director who is hands on ensuring local knowledge and national strength.
As founding members of SAFEagent, we pride ourselves on complying with every element of legislation & regulation and continue our campaign to improve consumer rights.
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Latest Reviews
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a
reviewed by 'Neal'
Featured Review
a
reviewed by 'Zoe'
Featured Review
a
reviewed by 'Henryk Staron'
Featured Review
a
reviewed by 'Stephen Foy'
Featured Review
a
reviewed by 'Dr. Padmini'
13th Jun 2024
reviewed by 'Laurel Brooman'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 98% | 98% | £23,700 | £13,500,000 |
| Lettings | 93% | 95% | £275 | £7,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2755 | 98 | 4089 | 296 | 1244 | 25 | 649 | 19 | 473 | 70 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Featured Review
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Jun 22,2022
Jun 22,2022
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The team at Wrexham Northwood have manged two properties for many years on guaranteed rent, and recently sold one for me. If there are ever any issues with Tennants, or work that needs doing they are straight onto it, takes the strain off me as ...
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Jun 23, 2022
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As it is over 15 years since you first appointed Northwood as your agent, I was pleased to hear about the review of your experience with us. Thank you for taking the time to share your experience, it is very much appreciated by our team. ...
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a
Jun 21,2022
Jun 21,2022
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High recommend Northwood for selling your property. Both Beth and Sion made the sale of my property very smooth and kept constant contact....
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Jun 21, 2022
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Thank you so much for your 5-start review! I’m pleased we could sell your property quickly and help you on your way to finding a new home. I’ll share this Beth & Siôn and ask them to keep up their good work. ...
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Apr 18,2022
Apr 18,2022
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Very friendly, helpful and professional staff. Great communication. Agency cares about details and has focused on customer needs. Highly recommended...
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Apr 29, 2022
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Hello Henryk, Thank you for your lovely review, we really appreciate it. It was a pleasure to deal with you also. If you ever need our assistance again, we will be more than happy to help! Kind regards, Jo ...
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Aug 08,2022
Aug 08,2022
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Excellent Professional service from all at Northwood especially Beth, Lauren, sadia, they sold my late father's house fast and with no problems.l would definitely recommend...
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Aug 15, 2022
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Thank you for your lovely review Stephen! It was a pleasure to assist you through the process! ...
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a
Jul 11,2022
Jul 11,2022
1
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Northwood team are very efficient and responsible. We have been overseas past 10 yrs and have had Northwood as a very reliable agency. They have dealt with any issues that have cropped up immediately and all this has given us a complete peace of mind knowing ...
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Aug 16, 2022
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Thank you for your kind words Dr. Padmini! ...
Feb 01,2024
Feb 01,2024
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Tenant Find Excellent Service. I have used Northwood for the last 5 years on a Tenant Only Find Service. The team at Northwood provide an excellent service and again found another 5 star tenant. I thank them all for outstanding service ******...
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Jan 31,2024
Jan 31,2024
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Arjan and Julie were very supportive throughout the renting process....
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Jan 31,2024
Jan 31,2024
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Quick reply on phones and emails. Conveniently located close to our rental property...
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Jan 31,2024
Jan 31,2024
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I work with Dawn Moore as a contractor. The working relationship we have is exceptional. Always a smile when I walk into the office, and always firm but fair. I work for several letting agencies but Dawn makes my working experience for Northwood the top ...
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Jan 30,2024
Jan 30,2024
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www.AllAgents.co.ukThis letting agent leaves a lot to be desired. Zero support for tenants, acting solely as sales agents in the interests of the landlords, despite their obligation to provide clarity for tenants about what they're signing up to. My nightmare began with ...
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Jan 30, 2024
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Hello Kate, I am sorry that you did not understand what you were agreeing to. You were entering into a flat share with another tenant. That tenant may have misled you. With permission from the landlord, we arranged for you to replace an existing tenant on an existing tenancy agreement. That agreement has now come to an end and you wanted to move out, but the other flatmate did not. A tenancy is a joint agreement, you weren't just renting a room. Your flatmate was able to find someone else t ...
Jan 30,2024
Jan 30,2024
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Gavin has been great from the very beginning. I originally had an offer on a property where the sellers originally chose other buyers. Gavin promised, along with the sellers that if anything should happen he will be in contact. A couple of weeks later on ...
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Jan 30,2024
Jan 30,2024
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Ruth and Jenna have been so helpful and couldn’t have made renting my first property any easier!! Thankyou so much....
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Jan 25,2024
Jan 25,2024
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The experience of attending the agency was very welcoming. They made everything understandable and the process was very smooth...
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Jan 24,2024
Jan 24,2024
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Arjan was great and always happy to help us, it was really needed as first time renters....
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Jan 23,2024
Jan 23,2024
1
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We have worked as external contractors with Northwood in Chapel Allerton for approaching fifteen years. They have always been very straight forward to deal with, quick to respond, good communicators and a good team where although they each have their own areas of responsibility. The ...
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Jan 23,2024
Jan 23,2024
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Really happy with how the sale has been handled. We had an offer fairly quickly and although it's taken a few months to get to completion, Karen our sales coordinator has been very patient and kept me informed throughout the process. She's really helped keep ...
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Jan 22,2024
Jan 22,2024
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Must say a big thank you to Holly at Northwood Northampton , had an issue with squirrels in the roof , reported it to the office and got such a great response from Holly. Exterminator was on the phone within an hour and attended not long after. ...
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Jan 22,2024
Jan 22,2024
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Me and my girlfriend were shown around the property by Rebecca who gave us all the information we needed and was warm and welcoming. Rebecca really helped out with the process and made everything really simple. We’re both looking forward to moving into our ...
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Jan 17,2024
Jan 17,2024
1
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Excellent service - highly recommended, couldn't have been more helpful....
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Jan 17,2024
Jan 17,2024
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I want to rate 5 star. And I would like to recommend everyone who wants to sell/bought the house please contact sales Ashford Northwood they are really good . Specifically Gavin he is really nice friendly helpful person.
thank you for everything....
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Jan 17,2024
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The rental process was seamless and fast. Overall the service was fantastic....
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Jan 17,2024
Jan 17,2024
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“Excellent service, I have been using their services from past few years, great working with Lingham & Katie from Northwood. They found reliable tenants for us & deal with queries/issues promptly”....
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Jan 16,2024
Jan 16,2024
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Elizabeth Smyth provided me with 5-star service, very kind and friendly. She answered all the questions and doubts I had.
Thank you for your excellent support....
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Jan 16,2024
Jan 16,2024
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We have had an amazing experience from Lauren and the team at Northwood. Especially Lauren, she has helped us with 2 properties and she has been truly amazing. Lauren is very approachable and has excellent people skills, she has always been there when we have needed ...
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Jan 15,2024
Jan 15,2024
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I initially rented a property in York with Northwood York, intending to stay for a year as part of my job placement. Due to my mistake, I signed a 6-month contract instead of the intended year. Unfortunately, the landlord issued an eviction notice at the ...
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Jan 15,2024
Jan 15,2024
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Jade has been very helpful and proactive in helping us sort any issues in our tenancy so far. Daniel is also very friendly and has good customer service skills. I feel like the letting team at Northwood get the balance right of doing what’s ...
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Jan 14,2024
Jan 14,2024
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Highly recommended. Easy to work with Northwood agency. Great communication and amazing support. Thank you!...
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Jan 13,2024
Jan 13,2024
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Wonderful renting experience with Daniel! He is so friendly, professional and responsible during the whole process. Replying to emails and phone calls very quickly. His working efficiency is highly respected. Daniel is the best property agent!...
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Jan 11,2024
Jan 11,2024
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Great service, and very attentive.
Got my dream first home thanks to the guys at Northwood.
Alex and Jo were absolutely brilliant ❤️...
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Jan 11,2024
Jan 11,2024
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Very prompt and crystal clear when it came to replying to our emails and helping us understand the processes....
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Jan 10,2024
Jan 10,2024
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Leeds - A great team!
The team at the Leeds Northwood branch have always been very quick to answer, email or calls, to fix any problems or answer queries over the 12 months of my tennancy. They have always been super friendly and helpful and even ...
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Jan 07,2024
Jan 07,2024
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Julie and the team have always provided exceptional service to us, professional, efficient and above all courteous. They provide great property management services....
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Jan 11, 2024
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Thank you for your kind review Louisa ...
Jan 05,2024
Jan 05,2024
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I am a Landlord and liaise directly with Julie Cahill.Dealing directly with Julie is great. Being my single point of contact. I find her reliable and Honest.
My queries and concerns are always dealt with effectively & efficiently.
Well Done Northwood ⭐️⭐️⭐️⭐️⭐️...
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Jan 11, 2024
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Jan 03,2024
Jan 03,2024
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Very supportive Estate Agent during the process of buying your first home. Very helpful team with great communication during the whole process. I would high recommend Northwood Southport - 5 stars, if not more!...
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Jan 03,2024
Jan 03,2024
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Hi, Gosia and Abby where extremely helpful and was a good support. We have moved new to the country and not very much aware of the Rules, Law and Regulations;; Gosia and Abby made it easier by guiding us the right direction and get all ...
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Vendor Fees
Private Treaty from 1% + VAT (1.2% including VAT) subject to a minimum fee of £1250 + VAT (£1,500 including VAT)Secure Sale (Modern Method of Auction) = No commission
Landlord Fees
Fee (inclusive of VAT)Standard Set Up Fee – Fully Managed = £420.00
Standard Monthly Commission – Fully Managed = 14.4%
Renewal Fee – Fully Managed = £50.00
Standard Set Up Fee – Rent Collection = £420.00
Standard Monthly Commission – Rent Collection = 12.0%
Renewal Fee – Rent Collection = £50.00
Standard Tenant Find Fee = One month’s rent (min £660)
Tenant Find Renewal Fee = £50.00
Deposit Protection Fee – Tenant Find Only = £60.00
Deposit Transfer Fee = £60.00
Arrangement Fee for Maintenance Work – Rent Collection and Tenant Find = 12.0% of the net cost of the work (subject to £25 minimum fee)
Tenant Check Out and Inventory – Rent Collection and Tenant Find = £100.00
Additional Property Visit Fee = £60.00
Withdrawal Fee – Fully Managed, Rent Collection and Tenant Find = Reasonable costs to recover losses (subject to £150 minimum fee)
Cancellation Fee – Fully Managed and Tenant Find = Reasonable costs to recover losses (subject to minimum 3 month's management fee)
Tenant Fees
Charge (inclusive of VAT where applicable)Reservation Fee (Holding Deposit) = One week's rent
Late Payment of Rent Charge = 3.0% above The Bank of England APR
Variation or Change in Tenancy Fee = £50.00
Early Release from Tenancy Charge = Reasonable costs to re-let
Mortgage/Landlord Reference Fee = Nil
Lost Keys/Security Device Charge = Reasonable costs to replace loss and/or Agent's time at £15 per hour
Overpayment of Rent after Termination of Tenancy Charge = Bank Charges Incurred Last updated at 30/01/2020, 7:18 PM by Peter Bellamy
Complaints Procedure
We have a standard procedure for handling complaints which is as follows:
1. Making a complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Branch Manager. Your complaint will be acknowledged within 3 working days. The branch will conduct a full and thorough investigation and a full written response will be sent within 15 working days.
2. If you remain dissatisfied
If you feel the matter remains unresolved you should write to the Director at the relevant Northwood office explaining why you are unhappy with the response. The Director will conduct a comprehensive review of your complaint and will give a final viewpoint in writing within 10 working days.
3. Independent redress
In the unlikely event that you are still dissatisfied then you may refer the matter to the Property Ombudsman
4. What next?
You will receive written confirmation from the Property Ombudsman that your complaint form has been received. They will write to the branch, enclosing a copy of your complaints form, and request their file and a statement describing their version of events. The matter will be referred to a case officer who will review the complaint together with the response from the branch and make a recommendation to the Ombudsman who will make a final decision which is binding upon the branch in question.
Last updated at 11:48 AM 05/07/2018 by allAgents
1. Making a complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Branch Manager. Your complaint will be acknowledged within 3 working days. The branch will conduct a full and thorough investigation and a full written response will be sent within 15 working days.
2. If you remain dissatisfied
If you feel the matter remains unresolved you should write to the Director at the relevant Northwood office explaining why you are unhappy with the response. The Director will conduct a comprehensive review of your complaint and will give a final viewpoint in writing within 10 working days.
3. Independent redress
In the unlikely event that you are still dissatisfied then you may refer the matter to the Property Ombudsman
4. What next?
You will receive written confirmation from the Property Ombudsman that your complaint form has been received. They will write to the branch, enclosing a copy of your complaints form, and request their file and a statement describing their version of events. The matter will be referred to a case officer who will review the complaint together with the response from the branch and make a recommendation to the Ombudsman who will make a final decision which is binding upon the branch in question.
Awards won by Northwood
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2023
Best Franchise in the UK
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2023
Best Overall Large Chain in the UK
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2023
Best Letting Agent in the UK
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2022
Best Overall Large Chain in the UK
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2022
Best Franchise in the UK
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2022
Best Letting Agent in the UK
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2021
Best Franchise in the UK
-
2021
Best Overall Large Chain in the UK
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2021
Best Letting Agent in the UK
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2023
Best Overall Agent in the UK
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2022
Best Overall Agent in the UK
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2021
Best Overall Agent in the UK
Regional Awards won by Northwood
Individual Branch Awards
Watford, WD24
St Albans, AL1
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2023
Best Letting Agent in St Albans
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2023
Best Letting Agent in AL1
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2022
Best Letting Agent in AL1
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2022
Best Estate Agent in AL1
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2022
Best Letting Agent in St Albans
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2021
Best Letting Agent in St Albans
-
2021
Best Estate Agent in AL1
-
2021
Best Letting Agent in AL1
-
2022
Best Estate Agent in St Albans
-
2021
Best Estate Agent in St Albans
Southport, PR8
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2023
Best Letting Agent in Southport
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2023
Best Letting Agent in PR8
-
2021
Best Letting Agent in Southport
-
2021
Best Letting Agent in PR8
-
2023
Best Estate Agent in PR8
-
2022
Best Letting Agent in PR8
-
2022
Best Letting Agent in Southport
-
2021
Best Estate Agent in Southport
-
2021
Best Estate Agent in PR8
-
2023
Best Estate Agent in Southport
Maidenhead, SL6
Luton, LU1
Lincoln, LN2
-
2023
Best Letting Agent in Lincoln
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2023
Best Letting Agent in LN2
-
2022
Best Letting Agent in LN2
-
2022
Best Letting Agent in Lincoln
-
2021
Best Letting Agent in Lincoln
-
2021
Best Letting Agent in LN2
-
2023
Best Estate Agent in Lincoln
-
2023
Best Estate Agent in LN2
-
2022
Best Letting Agent in East of England
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2022
Best Estate Agent in LN2
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2022
Best Estate Agent in Lincoln
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2021
Best Estate Agent in Lincoln
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2021
Best Estate Agent in LN2
-
2023
Best Letting Agent in East of England
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2021
Best Letting Agent in East of England
Doncaster, DN2
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2023
Best Estate Agent in Doncaster
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2023
Best Estate Agent in DN2
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2023
Best Letting Agent in DN2
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2022
Best Letting Agent in DN2
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2022
Best Estate Agent in DN2
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2022
Best Letting Agent in Doncaster
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2022
Best Estate Agent in Doncaster
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2021
Best Estate Agent in Doncaster
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2021
Best Estate Agent in DN2
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2021
Best Letting Agent in DN2
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2023
Best Letting Agent in Doncaster
Crawley, RH10
Cheltenham, GL52
Carlisle, CA1
Ashford, TN23
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2023
Best Letting Agent in Ashford
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2023
Best Estate Agent in Ashford
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2023
Best Estate Agent in TN23
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2023
Best Letting Agent in TN23
-
2022
Best Letting Agent in TN23
-
2022
Best Estate Agent in TN23
-
2022
Best Letting Agent in Ashford
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2022
Best Estate Agent in Ashford
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2021
Best Letting Agent in Ashford
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2021
Best Estate Agent in TN23
-
2021
Best Letting Agent in TN23
-
2021
Best Estate Agent in Ashford
Worcester, WR1
Wrexham, LL11
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2023
Best Estate Agent in Wrexham
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2023
Best Letting Agent in Wrexham
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2023
Best Estate Agent in LL11
-
2023
Best Letting Agent in LL11
-
2022
Best Letting Agent in LL11
-
2022
Best Estate Agent in LL11
-
2022
Best Letting Agent in Wrexham
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2022
Best Estate Agent in Wrexham
-
2021
Best Letting Agent in Wrexham
-
2021
Best Letting Agent in LL11
Bristol, BS3
Crewe, CW11
Liverpool, L12
-
2023
Best Estate Agent in L12
-
2023
Best Letting Agent in L12
-
2022
Best Letting Agent in L12
-
2022
Best Estate Agent in L12
-
2022
Best Estate Agent in Liverpool
-
2021
Best Estate Agent in L12
-
2021
Best Letting Agent in L12
-
2023
Best Estate Agent in Liverpool
-
2022
Best Letting Agent in Liverpool
-
2021
Best Estate Agent in Liverpool
Leeds, LS7
Nottingham, NG5
London, SE27
-
2023
Best Letting Agent in SE27
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2022
Best Letting Agent in SE27
-
2021
Best Estate Agent in SE27
-
2021
Best Letting Agent in SE27
-
2023
Best Letting Agent in London
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2023
Best Estate Agent in SE27
-
2023
Best Letting Agent in South East London
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2022
Best Estate Agent in SE27
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2023
Best Letting Agent in Greater London
