98% sales valuation accuracy
98% sales fee satisfaction
93% lettings valuation accuracy
95% lettings fee satisfaction
Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover ...
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Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.
Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover void periods and any legal issues associated with problem tenants - what's more, there is no commission and no fees.
We also offer traditional lettings and sales services too and have become leaders in buy to let properties. Each office has a local director who is hands on ensuring local knowledge and national strength.
As founding members of SAFEagent, we pride ourselves on complying with every element of legislation & regulation and continue our campaign to improve consumer rights.
Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover void periods and any legal issues associated with problem tenants - what's more, there is no commission and no fees.
We also offer traditional lettings and sales services too and have become leaders in buy to let properties. Each office has a local director who is hands on ensuring local knowledge and national strength.
As founding members of SAFEagent, we pride ourselves on complying with every element of legislation & regulation and continue our campaign to improve consumer rights.
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Latest Reviews
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a
reviewed by 'Neal'
Featured Review
a
reviewed by 'Zoe'
Featured Review
a
reviewed by 'Henryk Staron'
Featured Review
a
reviewed by 'Stephen Foy'
Featured Review
a
reviewed by 'Dr. Padmini'
13th Jun 2024
reviewed by 'Laurel Brooman'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 98% | 98% | £23,700 | £13,500,000 |
| Lettings | 93% | 95% | £275 | £7,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2755 | 98 | 4089 | 296 | 1244 | 25 | 649 | 19 | 473 | 70 |
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Featured Review
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Jun 22,2022
Jun 22,2022
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The team at Wrexham Northwood have manged two properties for many years on guaranteed rent, and recently sold one for me. If there are ever any issues with Tennants, or work that needs doing they are straight onto it, takes the strain off me as ...
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Jun 23, 2022
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As it is over 15 years since you first appointed Northwood as your agent, I was pleased to hear about the review of your experience with us. Thank you for taking the time to share your experience, it is very much appreciated by our team. ...
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Jun 21,2022
Jun 21,2022
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High recommend Northwood for selling your property. Both Beth and Sion made the sale of my property very smooth and kept constant contact....
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Jun 21, 2022
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Thank you so much for your 5-start review! I’m pleased we could sell your property quickly and help you on your way to finding a new home. I’ll share this Beth & Siôn and ask them to keep up their good work. ...
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Apr 18,2022
Apr 18,2022
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Very friendly, helpful and professional staff. Great communication. Agency cares about details and has focused on customer needs. Highly recommended...
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Apr 29, 2022
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Hello Henryk, Thank you for your lovely review, we really appreciate it. It was a pleasure to deal with you also. If you ever need our assistance again, we will be more than happy to help! Kind regards, Jo ...
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Aug 08,2022
Aug 08,2022
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Excellent Professional service from all at Northwood especially Beth, Lauren, sadia, they sold my late father's house fast and with no problems.l would definitely recommend...
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Aug 15, 2022
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Thank you for your lovely review Stephen! It was a pleasure to assist you through the process! ...
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Jul 11,2022
Jul 11,2022
1
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Northwood team are very efficient and responsible. We have been overseas past 10 yrs and have had Northwood as a very reliable agency. They have dealt with any issues that have cropped up immediately and all this has given us a complete peace of mind knowing ...
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Aug 16, 2022
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Thank you for your kind words Dr. Padmini! ...
Feb 21,2024
Feb 21,2024
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Northwood have been amazing!! The whole team put me at ease from the beginning, taking control of my sale leaving me to relax and soak up the excitement of my new home. Nic when above and beyond with the marketing and once a sale was ...
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Feb 21,2024
Feb 21,2024
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Sold a couple of houses with Northwood, good reach, advice when needed, and always responsive. Would recommend....
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Feb 20,2024
Feb 20,2024
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James has dealt with my request to replace our cooker at our rented property with a professional manner and polite and prompt Email response.
He has read and understood some of the challenges we have with access due to work commitments. Has been a please ...
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Feb 19,2024
Feb 19,2024
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Great service and support over many years from Rena and the team. Always helpful and proactive. Great work! Thanks!...
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Feb 18,2024
Feb 18,2024
1
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I am so happy with my experience using Northwood! With this being my first time renting, I had so many questions for Jess who answered them quickly and in great detail! She’s kept me informed throughout the entire process and has made this as ...
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Feb 18,2024
Feb 18,2024
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Received a great service for many years and highly recommend....
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Feb 18,2024
Feb 18,2024
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I am a single tenant and since leaving uni I’ve gone from one terrible letting agents to the next. And then I found Northwood in 2020. And I’ve never had such an attentive and understanding letting agents then these guys. Although like anywhere there’...
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Feb 16,2024
Feb 16,2024
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Following a difficult problem with an electricity company, Elizabeth proved to be a godsend. Her knowledge and professionalism guided me through. I am very grateful.
I also wish to thank her for her kind and approachable manner during all our contacts , definitely an asset to ...
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Feb 16,2024
Feb 16,2024
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Niamh has been great. Sold the flat in no time at all and managed the buyer all the way through what turned out to be a lengthy process. Northwood previously managed the property for almost 10 years for us before selling it and have been impeccable ...
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Feb 15,2024
Feb 15,2024
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Very responsive and quick to resolve any niggles when we first moved in. Highly recommend...
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Feb 13,2024
Feb 13,2024
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Arranged to view a rental property on Lower Kenyon street with agents in the Thorne branch. I attended with my two young children (1 and 3yrs). We waited outside the property for 30+ minutes in the cold and wind. I rang several times and was transferred to ...
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Feb 13,2024
Feb 13,2024
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Over the last 4 years, Maxine has been very helpful on all aspects of our tenancy. She was always pleasant and easy to deal with. Any issues with the property were handled professionally....
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Feb 08,2024
Feb 08,2024
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Another great property inspection from Chris Smith at Northwood. Very friendly, understanding and most importantly, pro-active with any issues. A wonderful asset to your business....
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Feb 08,2024
Feb 08,2024
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Amazing service from the start! Karen Hobbs was very supportive and always kept us in the loop from day one. Her caring approach when the sale of our house fell through really meant a lot to us and that’s why we continued with her ...
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Feb 08,2024
Feb 08,2024
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We’ll never move with another agent again now we’ve discovered Northwood! What a breath of fresh air the team were. Start to finish an absolute breeze. Amazing marketing, Nic is superb, she made our home look irresistible and it wasn’t long before ...
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Feb 07,2024
Feb 07,2024
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I cannot recommend Karen highly enough. It was a pleasure to have Karen as the Sellers Agent. She is professional yet friendly and caring and supportive.
The whole selling process was very quick and smooth thanks to Karen
Elaine from Avery Walters Solicitors...
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Feb 07,2024
Feb 07,2024
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Please come fix the leak in our wall
Leak in wall has been happening since before we moved in November...
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Feb 07,2024
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I have been dealing with Ruth from the Carlisle branch. She's been fantastic. Very professional, helpful and friendly. Looking forward to moving in to my new rental and so far it's all be very easy. Certainly a pleasure to deal with Northwood....
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Feb 07,2024
Feb 07,2024
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I have been dealing with Ruth from the Carlisle branch. She's been fantastic. Very professional, helpful and friendly. Looking forward to moving in to my new rental and so far it's all be very easy. Certainly a pleasure to deal with Northwood....
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Feb 07,2024
Feb 07,2024
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As a landlord who has been with Northwood Sandbach for a number of years, I want to say thank you to Rena and her team for the help and assistance they have given to me and in turn my tenants.
Rena really knows her stuff ...
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Feb 06,2024
Feb 06,2024
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Everyone really nice and professional. A big thank you to Karen and her team for providing us with smooth purchase!...
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Feb 05,2024
Feb 05,2024
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Would like to say I had a very positive experience of selling a property my agent was Cameron Mayo, cannot speak highly enough about his commitment all was so positive feel he went over and above could not have wished for any more...
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Feb 05,2024
Feb 05,2024
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We were shown around a lovely property by Rebecca who was brilliant and answered all of our questions. The process of securing the flat since then has been seamless and Northwood have been incredibly helpful every step of the way. Really friendly people to work ...
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Feb 05,2024
Feb 05,2024
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I had an excellent experience working with Rebecca as my estate agent. Her responsiveness was impressive, and she answered all my questions quickly. Rebecca's down-to-earth approach made the entire process comfortable, and she went above and beyond to ensure a smooth rental experience. I highly ...
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Feb 02,2024
Feb 02,2024
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On returning to live in south of England after a long time abroad, I was fortunate to meet with Mr Gavin Gravenzande of Northwood Estate Agents who showed me a property in Ashford.
I found Gavin both helpful and understanding, particularly as my circumstances were ...
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Feb 02,2024
Feb 02,2024
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Great service provided by Northwood and Daniel. He kept me in the loop at all times, right up until move-in date....
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Feb 02,2024
Feb 02,2024
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What a great experience and exceptional service Gavin gave to us though out the whole journey of selling our home, from day one of the process Gavin made us feel comfortable and that we could trust and rely on him.
it only took a few ...
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Feb 01,2024
Feb 01,2024
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I’ve been with this agency for more than 2 years , never had problems , the only 3 stars it’s because I wait to long for my deposit to be returned and that was very frustrating....
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Feb 01,2024
Feb 01,2024
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The staff were very helpful throughout my tenancy. Lisa was very understanding of my situation and very helpful....
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Many thanks for your review and glad you have been impressed with the service levels you have received. Kind Regards
Nikki ...
Feb 01,2024
Feb 01,2024
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Cannot rate them highly enough. They have been looking after my property for 18 years straight and have always found great tenants in a very timely manner. Thanks for all your help over the years....
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Vendor Fees
Private Treaty from 1% + VAT (1.2% including VAT) subject to a minimum fee of £1250 + VAT (£1,500 including VAT)Secure Sale (Modern Method of Auction) = No commission
Landlord Fees
Fee (inclusive of VAT)Standard Set Up Fee – Fully Managed = £420.00
Standard Monthly Commission – Fully Managed = 14.4%
Renewal Fee – Fully Managed = £50.00
Standard Set Up Fee – Rent Collection = £420.00
Standard Monthly Commission – Rent Collection = 12.0%
Renewal Fee – Rent Collection = £50.00
Standard Tenant Find Fee = One month’s rent (min £660)
Tenant Find Renewal Fee = £50.00
Deposit Protection Fee – Tenant Find Only = £60.00
Deposit Transfer Fee = £60.00
Arrangement Fee for Maintenance Work – Rent Collection and Tenant Find = 12.0% of the net cost of the work (subject to £25 minimum fee)
Tenant Check Out and Inventory – Rent Collection and Tenant Find = £100.00
Additional Property Visit Fee = £60.00
Withdrawal Fee – Fully Managed, Rent Collection and Tenant Find = Reasonable costs to recover losses (subject to £150 minimum fee)
Cancellation Fee – Fully Managed and Tenant Find = Reasonable costs to recover losses (subject to minimum 3 month's management fee)
Tenant Fees
Charge (inclusive of VAT where applicable)Reservation Fee (Holding Deposit) = One week's rent
Late Payment of Rent Charge = 3.0% above The Bank of England APR
Variation or Change in Tenancy Fee = £50.00
Early Release from Tenancy Charge = Reasonable costs to re-let
Mortgage/Landlord Reference Fee = Nil
Lost Keys/Security Device Charge = Reasonable costs to replace loss and/or Agent's time at £15 per hour
Overpayment of Rent after Termination of Tenancy Charge = Bank Charges Incurred Last updated at 30/01/2020, 7:18 PM by Peter Bellamy
Complaints Procedure
We have a standard procedure for handling complaints which is as follows:
1. Making a complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Branch Manager. Your complaint will be acknowledged within 3 working days. The branch will conduct a full and thorough investigation and a full written response will be sent within 15 working days.
2. If you remain dissatisfied
If you feel the matter remains unresolved you should write to the Director at the relevant Northwood office explaining why you are unhappy with the response. The Director will conduct a comprehensive review of your complaint and will give a final viewpoint in writing within 10 working days.
3. Independent redress
In the unlikely event that you are still dissatisfied then you may refer the matter to the Property Ombudsman
4. What next?
You will receive written confirmation from the Property Ombudsman that your complaint form has been received. They will write to the branch, enclosing a copy of your complaints form, and request their file and a statement describing their version of events. The matter will be referred to a case officer who will review the complaint together with the response from the branch and make a recommendation to the Ombudsman who will make a final decision which is binding upon the branch in question.
Last updated at 11:48 AM 05/07/2018 by allAgents
1. Making a complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Branch Manager. Your complaint will be acknowledged within 3 working days. The branch will conduct a full and thorough investigation and a full written response will be sent within 15 working days.
2. If you remain dissatisfied
If you feel the matter remains unresolved you should write to the Director at the relevant Northwood office explaining why you are unhappy with the response. The Director will conduct a comprehensive review of your complaint and will give a final viewpoint in writing within 10 working days.
3. Independent redress
In the unlikely event that you are still dissatisfied then you may refer the matter to the Property Ombudsman
4. What next?
You will receive written confirmation from the Property Ombudsman that your complaint form has been received. They will write to the branch, enclosing a copy of your complaints form, and request their file and a statement describing their version of events. The matter will be referred to a case officer who will review the complaint together with the response from the branch and make a recommendation to the Ombudsman who will make a final decision which is binding upon the branch in question.
Awards won by Northwood
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2023
Best Franchise in the UK
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2023
Best Overall Large Chain in the UK
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2023
Best Letting Agent in the UK
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2022
Best Overall Large Chain in the UK
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2022
Best Franchise in the UK
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2022
Best Letting Agent in the UK
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2021
Best Franchise in the UK
-
2021
Best Overall Large Chain in the UK
-
2021
Best Letting Agent in the UK
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2023
Best Overall Agent in the UK
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2022
Best Overall Agent in the UK
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2021
Best Overall Agent in the UK
Regional Awards won by Northwood
Individual Branch Awards
Watford, WD24
St Albans, AL1
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2023
Best Letting Agent in St Albans
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2023
Best Letting Agent in AL1
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2022
Best Letting Agent in AL1
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2022
Best Estate Agent in AL1
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2022
Best Letting Agent in St Albans
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2021
Best Letting Agent in St Albans
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2021
Best Estate Agent in AL1
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2021
Best Letting Agent in AL1
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2022
Best Estate Agent in St Albans
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2021
Best Estate Agent in St Albans
Southport, PR8
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2023
Best Letting Agent in Southport
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2023
Best Letting Agent in PR8
-
2021
Best Letting Agent in Southport
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2021
Best Letting Agent in PR8
-
2023
Best Estate Agent in PR8
-
2022
Best Letting Agent in PR8
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2022
Best Letting Agent in Southport
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2021
Best Estate Agent in Southport
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2021
Best Estate Agent in PR8
-
2023
Best Estate Agent in Southport
Maidenhead, SL6
Luton, LU1
Lincoln, LN2
-
2023
Best Letting Agent in Lincoln
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2023
Best Letting Agent in LN2
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2022
Best Letting Agent in LN2
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2022
Best Letting Agent in Lincoln
-
2021
Best Letting Agent in Lincoln
-
2021
Best Letting Agent in LN2
-
2023
Best Estate Agent in Lincoln
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2023
Best Estate Agent in LN2
-
2022
Best Letting Agent in East of England
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2022
Best Estate Agent in LN2
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2022
Best Estate Agent in Lincoln
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2021
Best Estate Agent in Lincoln
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2021
Best Estate Agent in LN2
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2023
Best Letting Agent in East of England
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2021
Best Letting Agent in East of England
Doncaster, DN2
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2023
Best Estate Agent in Doncaster
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2023
Best Estate Agent in DN2
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2023
Best Letting Agent in DN2
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2022
Best Letting Agent in DN2
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2022
Best Estate Agent in DN2
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2022
Best Letting Agent in Doncaster
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2022
Best Estate Agent in Doncaster
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2021
Best Estate Agent in Doncaster
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2021
Best Estate Agent in DN2
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2021
Best Letting Agent in DN2
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2023
Best Letting Agent in Doncaster
Crawley, RH10
Cheltenham, GL52
Carlisle, CA1
Ashford, TN23
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2023
Best Letting Agent in Ashford
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2023
Best Estate Agent in Ashford
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2023
Best Estate Agent in TN23
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2023
Best Letting Agent in TN23
-
2022
Best Letting Agent in TN23
-
2022
Best Estate Agent in TN23
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2022
Best Letting Agent in Ashford
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2022
Best Estate Agent in Ashford
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2021
Best Letting Agent in Ashford
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2021
Best Estate Agent in TN23
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2021
Best Letting Agent in TN23
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2021
Best Estate Agent in Ashford
Worcester, WR1
Wrexham, LL11
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2023
Best Estate Agent in Wrexham
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2023
Best Letting Agent in Wrexham
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2023
Best Estate Agent in LL11
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2023
Best Letting Agent in LL11
-
2022
Best Letting Agent in LL11
-
2022
Best Estate Agent in LL11
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2022
Best Letting Agent in Wrexham
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2022
Best Estate Agent in Wrexham
-
2021
Best Letting Agent in Wrexham
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2021
Best Letting Agent in LL11
Bristol, BS3
Crewe, CW11
Liverpool, L12
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2023
Best Estate Agent in L12
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2023
Best Letting Agent in L12
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2022
Best Letting Agent in L12
-
2022
Best Estate Agent in L12
-
2022
Best Estate Agent in Liverpool
-
2021
Best Estate Agent in L12
-
2021
Best Letting Agent in L12
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2023
Best Estate Agent in Liverpool
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2022
Best Letting Agent in Liverpool
-
2021
Best Estate Agent in Liverpool
Leeds, LS7
Nottingham, NG5
London, SE27
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2023
Best Letting Agent in SE27
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2022
Best Letting Agent in SE27
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2021
Best Estate Agent in SE27
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2021
Best Letting Agent in SE27
-
2023
Best Letting Agent in London
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2023
Best Estate Agent in SE27
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2023
Best Letting Agent in South East London
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2022
Best Estate Agent in SE27
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2023
Best Letting Agent in Greater London
