Jan Forster Estates
4.7/5, 1049 reviews
95% recommended
94% sales valuation accuracy
93% sales fee satisfaction
92% lettings valuation accuracy
88% lettings fee satisfaction

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Latest Reviews

 View all Reviews 1049
29th Jan 2024
reviewed by 'Angry'
“This firm is utterly appalling, avoid them like the plague! I rented my property through them, I did not get ......”
16th Nov 2023
reviewed by 'Gosforth'
“Dreadful company. They've treated my neighnours terribly; failed to get important repairs done, ignored instructions from Environmental Health and been ......”
16th Nov 2023
reviewed by 'WhatYouDeserve'
“Left a household of 6 (including a baby) to live in damp and moldy conditions. 4 of the rooms unusable due to ......”
16th Nov 2023
reviewed by 'FFBB'
“Extremely poor service. Other tenants have dealt with unsafe electrics and mould, and when they have complained to environmental health, ......”
6th Jul 2023
reviewed by '66JPW'
“not a good letting agent. I dont have time to share all the bad experiences. Just dont use them. A ......”
18th Jul 2022
reviewed by 'graeme campbell'
“Disgraceful - We contacted Jan Foster regarding a new build on Bayfield, and we were told we were the first ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 94% 93% £26,000 £1,170,000
Lettings 92% 88% £295 £3,200
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
256 8 275 22 251 7 194 5 21 10
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 13:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NALS UKALA
Rankings
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Estate agents
Letting agents
Latest Properties for Sale   447 to Rent   114
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Jan Forster Estates Branches (view all 8)
Forest Hall, NE12
Gosforth, NE3
High Heaton, NE7
Low Fell, NE9
Newcastle, NE3
Property Management Centre, NE3
Tynemouth, NE30
Whitley Bay, NE26

“Very easy speedy process. Communication was effective and I was ......”

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May 08,2017
Minithumbup
By: 'Laura'
May 08,2017
0 people found
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Very easy speedy process. Communication was effective and I was always kept in the loop. Always willing and helpful when arranging further viewings of the property and never rushed us. Thank you...
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N/A
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“I would like to thank Lucy for all her help. ......”

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May 07,2017
Minithumbup
By: 'Alex'
May 07,2017
0 people found
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I would like to thank Lucy for all her help. Nothing was too much trouble. When we found out our Landlord was unsure of extending the Tenancy for a further 12 months - Lucy contacted the Landlord straight away and kept us informed throughout !....
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Comment on agent fees
good
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“I found Lucy to be an absolutely brilliant agent, who ......”

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May 07,2017
Minithumbup
By: 'Jodie'
May 07,2017
0 people found
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I found Lucy to be an absolutely brilliant agent, who made the arrangement of my new tenancy a smooth and straight forward process. I was extremely impressed with how quick Lucy was to respond to any emails, and with how she kept me updated with ...
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“You must be so proud and happy about both staff ......”

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Apr 26,2017
Minithumbup
By: 'Michael'
Apr 26,2017
0 people found
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You must be so proud and happy about both staff - Georgia & Anna, absolutely fantastic staff. They have been so attentive & professional. Dealing with a long list of items. What a bubbly person Georgia is. Who I still haven't met. You have such exceptional staff ...
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“My first 'port of call' was with Paul and Jess ......”

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Apr 26,2017
Minithumbup
By: 'Ann'
Apr 26,2017
0 people found
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My first 'port of call' was with Paul and Jess at this office and they were excellent. I had to do very little with the process (thankfully) but was always kept informed, and updated throughout. From the minute I decided to use Jan Foster's Estate ...
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Comment on agent fees
Were very fair considering the work involved they put in.
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“Totally professional and extremely helpful staff. Very knowledgeable of the ......”

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Apr 25,2017
Minithumbup
By: 'KHLpool'
Apr 25,2017
1 people found
this helpful
Totally professional and extremely helpful staff. Very knowledgeable of the area and kept us informed all the way with our purchase. Well done to all....
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“Very good service, you were always ready to help thank ......”

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Apr 24,2017
Minithumbup
By: 'Lizzy'
Apr 24,2017
0 people found
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Very good service, you were always ready to help thank you! We were glad you are the agent use by the vendor....
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N/A
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“I cannot recommend Joanne and the whole team highly enough ......”

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Apr 21,2017
Minithumbup
By: 'Baha'
Apr 21,2017
0 people found
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I cannot recommend Joanne and the whole team highly enough - they have completely revived my faith in management agents after one or two bad experiences! They make every effort to keep me informed and I can relax knowing how professional their service is. Excellent ...
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Comment on agent fees
Fair
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“I cant believe how professional everyone has been considering my ......”

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Apr 20,2017
Minithumbup
By: 'Ann'
Apr 20,2017
0 people found
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I cant believe how professional everyone has been considering my previous experiences with rental estate agents. From my first contact with Jan Foster's office, to the hand over of my property keys, the staff have excelled and kept me up to date every step of ...
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Comment on agent fees
They are fair compared with other agents..
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“TERRIBLE SERVICE! I moved into a property with black mold ......”

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Apr 19,2017
Minithumbdown
By: 'Terrible'
Apr 19,2017
0 people found
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TERRIBLE SERVICE! I moved into a property with black mold around all the windows and doors. It has been 2 weeks and I'm still living with it after countless phone calls and emails about it. In the end I have had to contact the council in ...
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Comment on agent fees
bad
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By: Joanne Graham
Apr 20, 2017
View all comments (1)
Dear tenant, Firstly may i extend our sincere apologies that you feel that our customer service has failed in this instance. Our customer service is very important to us and we take all feedback seriously. I can confirm that we have received your complaint and this will be actioned and responded to as soon as possible. Kind regards Joanne Graham ...

“Sarah was lovely over the phone, always called back wen ......”

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Apr 19,2017
Minithumbup
By: 'Katie'
Apr 19,2017
0 people found
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Sarah was lovely over the phone, always called back wen she said she would, was really helpful during the negotiation stage and dealt with everything very quickly and gave great advice....
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“Lucy kept me up to date with the rental process ,......”

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Apr 18,2017
Minithumbup
By: 'Stephen'
Apr 18,2017
0 people found
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Lucy kept me up to date with the rental process ,very helpful and pleasant answering a telephone querie.All told very friendly and professional....
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Comment on agent fees
Have no knowledge of many other agencies but fees seen ok for the level of work done and for the management of the property.
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“I don't think I have ever wrote an online review ......”

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Apr 13,2017
Minithumbup
By: 'Alex'
Apr 13,2017
0 people found
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I don't think I have ever wrote an online review but I was compelled to after the Stella service received from Jody whilst purchasing my first property. Nothing was too much trouble, even if I had questions that weren't in her remit (works/mortgages) she ...
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“Having had my home on and off the market for 6 ......”

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Apr 13,2017
Minithumbup
By: 'Finallymoved'
Apr 13,2017
0 people found
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Having had my home on and off the market for 6 or 7 years with various estate agents, we ended up with Jan Forster by chance. We had the property valued by them whilst looking to do a part ex with a builder. Chris was the gent ...
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Comment on agent fees
fee's were pretty standard, fixed fee on the cheaper side of average i'd say
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“I would like to thank Eddie so much for all ......”

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Apr 12,2017
Minithumbup
By: 'Andrea'
Apr 12,2017
0 people found
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I would like to thank Eddie so much for all his help in Purchasing my New House. He was always so pleasant either on the phone or in person and always gave me good information and rang me back when he said he would and ...
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“Would highly recommend Jan Forster,especially Sarah McCann very helpful ......”

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Apr 12,2017
Minithumbup
By: 'Mr'
Apr 12,2017
0 people found
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Would highly recommend Jan Forster,especially Sarah McCann very helpful and kept us up to date throughout the process, very professional service....
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Comment on agent fees
Good
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“Eddie was available all the way through the process. Made ......”

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Apr 11,2017
Minithumbup
By: 'Joanne'
Apr 11,2017
0 people found
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Eddie was available all the way through the process. Made things much less stressful. Highly recommend Jan Forster. They were very reliable and kept me up to date at every stage...
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“Eddie and the team were efficient and reliable from valuation ......”

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Apr 11,2017
Minithumbup
By: 'Pjk'
Apr 11,2017
0 people found
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Eddie and the team were efficient and reliable from valuation to marketing and sale - I would recommended to others unreservedly...
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“Very friendly and efficient.Quick replies to email messages and ......”

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Apr 11,2017
Minithumbup
By: 'Adam'
Apr 11,2017
0 people found
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Very friendly and efficient. Quick replies to email messages and sorted out an issue I had professionally. No problems here!...
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Comment on agent fees
Seem fair enough. Paying the landlords side of the renewal fees (£60) seems a little petty when we pay him £14'400 a year (and he just put the rent up), but that's down to the landlord, not the agency.
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“Joanne was absolutely clueless right from the start, attitude and ......”

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Apr 09,2017
Minithumbdown
By: 'The'
Apr 09,2017
1 people found
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Joanne was absolutely clueless right from the start, attitude and lack of understanding is very worrying. Business will be being moved elsewhere. Training can sort the knowledge gap but not sure what can be done to sort the horrible attitude....
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“We were impressed by the level of help and assistance ......”

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Apr 08,2017
Minithumbup
By: 'The'
Apr 08,2017
0 people found
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We were impressed by the level of help and assistance Lucy provided. It made the whole process of renting the property simple and straightforward for what for us was a new experience. Lucy was efficient and knowledgable while providing a helpful and friendly serviice....
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Comment on agent fees
Fees seemed the norm for this area and, to us, not overly expensive.
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“Jan Forsters have now sourced tenants for me 3 occasions and ......”

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Apr 05,2017
Minithumbup
By: 'Dan'
Apr 05,2017
0 people found
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Jan Forsters have now sourced tenants for me 3 occasions and every time have done so very quickly, efficiently and have found well vetted tenants. There communication is excellent and keep you up to date at each step of the process....
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Comment on agent fees
Reasonable fees given the high level of service.
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“Kirsty has helped me from start to finish of my ......”

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Apr 05,2017
Minithumbup
By: 'Tez'
Apr 05,2017
0 people found
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Kirsty has helped me from start to finish of my renting process. She has got back to me quickly with all questions answered correctly and in detail. It has been my first rental property and Kirsty made it easy and stress free for me. Would ...
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Comment on agent fees
Average
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“We received fop quality service at all times. Andrew was ......”

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Apr 04,2017
Minithumbup
By: 'KD'
Apr 04,2017
0 people found
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We received fop quality service at all times. Andrew was a great help throughout the whole process of looking for and purchasing our property....
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“Fantastic service from start to finish. All stages of development ......”

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Apr 03,2017
Minithumbup
By: 'QB28'
Apr 03,2017
0 people found
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Fantastic service from start to finish. All stages of development t were communicated quickly and directly- would highly recommend to anyone...
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Comment on agent fees
Standard- not expensive in comparison to others
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“Very happy with the service from Jan Forster. Andy kept ......”

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Apr 02,2017
Minithumbup
By: 'Sam'
Apr 02,2017
0 people found
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Very happy with the service from Jan Forster. Andy kept me up to date throughout the process and was helpful in maintaining communication with the vendor to support the buying process....
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Comment on agent fees
Not applicable
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“Chris was very helpful and efficient in arranging launch of ......”

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Apr 01,2017
Minithumbup
By: 'Lee'
Apr 01,2017
0 people found
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Chris was very helpful and efficient in arranging launch of our house and towards the end Barbara kept us informed most days and made sure things ran smoothly with a difficult purchaser....
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“From our initial contact with Jan Forster we were confident ......”

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Apr 01,2017
Minithumbup
By: 'Joanna'
Apr 01,2017
0 people found
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From our initial contact with Jan Forster we were confident we had chosen the right agent for us. Andy kept us fully informed throughout the process. He was professional yet very friendly. We felt supported throughout. We would have no hesitation in recommending Jan Forster....
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Comment on agent fees
Fees were very reasonable.
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“Rachel offered a fantastic service, always polite on the phone ......”

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Mar 30,2017
Minithumbup
By: 'Nina'
Mar 30,2017
0 people found
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Rachel offered a fantastic service, always polite on the phone and called me back and emailed with regular updates which I really appreciated. Rachel couldn't have done more for me and her extra support made the experiance so much easier. Marilyn was my life line ...
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Comment on agent fees
Agent really over priced our property so we had gto reduce it very quickly as feedback from buyers was that house was over priced
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“I have received high quality service from my main contract ......”

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Mar 27,2017
Minithumbup
By: 'Jian'
Mar 27,2017
0 people found
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I have received high quality service from my main contract Jen Hutchins of the High Heaton branch. Jen has always been able to respond to any queries quickly and she is really helpful solving any issues raised by the tenants or myself....
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Comment on agent fees
Good
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Contact your local branch for details.
Last updated at 2:02 PM 07/01/2016 by allAgents

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