Grants Independent Estate Agents
4.9/5, 833 reviews
98% recommended
99% sales valuation accuracy
100% sales fee satisfaction
94% lettings valuation accuracy
94% lettings fee satisfaction

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Latest Reviews

 View all Reviews 833
11th Apr 2024
reviewed by 'TOBY OLIVER'
“I have had a very positive experience from everyone at Grants!They are clearly well experienced and good at their ......”
7th Feb 2024
reviewed by 'M.'
“Very Good and swift Service with all professional team members....”
17th Jan 2024
reviewed by 'Ellie'
“Jemma and Sarah have been so amazing in helping me with my move- it was smooth and effortless. Everything was ......”
17th Jan 2024
reviewed by 'Diana'
“Very professional and helpful company!Thank you to Jemma who helped us a lot.Would definitely recommend....”
15th Dec 2023
reviewed by 'Adarsh Sasidharan Nair'
“Jemma and team supported us through all the process smoothly and were prompt with any enquiry I made. Thanks you...”
2nd Dec 2023
reviewed by 'AimeeDelamare'
“Excellent service from Jemma and team! Kept us up to date during a very difficult transition between housing, and found ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 99% 100% £85,000 £3,270,000
Lettings 94% 94% £700 £8,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
189 6 277 7 207 1 114 1 29 2
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 18:00
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Grants Independent Estate Agents Branches (view all 3)
Addlestone, KT15
Weybridge, KT13
Woking, GU21

“A professional, reliable and proactive agency!...”

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Mar 06,2019
Minithumbup
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Gareth
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Stuart
By: 'Sandra'
Mar 06,2019
1 people found
this helpful
Grants Estate Agents have been very helpful during the sale of our property. It was a very difficult market and having been let down twice by previous buyers we were very downhearted to say the least and wondered if we'd ever sell the property. Gareth ...
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Average
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“Fantastic!...”

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Feb 14,2019
Minithumbup
By: 'CSandJ'
Feb 14,2019
0 people found
this helpful
James Francis went out of his way to be helpful. Friendly and personal service - great communication. We would thoroughly recommend....
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“Agness has been great...”

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Feb 02,2019
Minithumbup
By: 'Steve'
Feb 02,2019
1 people found
this helpful
Agness has been great and very helpful would recommend. Grants has been great to deal with and always been helpful...
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Comment on agent fees
Good
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“Fantastic...”

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Jan 30,2019
Minithumbup
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Gareth
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Stuart
By: 'Maxwell'
Jan 30,2019
1 people found
this helpful
I used Grants estate agents and purchased my dream home. Very polite and very professional. The agent has been fantastic throughout the process and I have no complaints at all. The agents went above and beyond to accommodate our further visits to measure up during ...
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N.A
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“Absolute mess...”

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Jan 22,2019
Minithumbdown
By: 'Tom'
Jan 22,2019
1 people found
this helpful
Trying to arrange a viewing, coming 50 miles away from the property and last minute cancellation and twice. I find this.agency very unproffesional and extremely unreliable! I would not ever recommend anyone and I have a feeling that most of the.reviews here are not ...
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Comment on agent fees
Extortianate!
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By: Tom
Jan 22, 2019
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No need to spend anymore time with you guys...worthless..whenever something goes wrong, it always the.tenants.to blame! ...

“Attentive Service...”

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Jan 19,2019
Minithumbup
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Stuart
By: 'Happy_Seller'
Jan 19,2019
0 people found
this helpful
Gareth and his team provided a terrific service during the recent sale of my property. From listing to viewings and then to eventual offer, everything went relatively smoothly and was handled very professionally and efficiently. I was particularly impressed with the Agent's no nonsense and ...
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Comment on agent fees
Standard terms and fees
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“House Purchase, Excellent Throughout!...”

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Jan 18,2019
Minithumbup
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Stuart
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Gareth Styles
By: 'lowell.rawcliffe'
Jan 18,2019
0 people found
this helpful
Buying a first home from the Woking branch was a perfect experience. Helpful, polite, easy to reach, great communication and a generally positive experience throughout. Would definitely recommend. Gareth and Stuart were the perfect team to help get the purchase over the line!...
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N/A
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“Excellent...”

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Dec 21,2018
Minithumbup
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Neal
By: 'Sarah'
Dec 21,2018
0 people found
this helpful
Neal and James were fantastic throughout our house sale and purchase. After some awful experiences with estate agents in the past their professionalism and honesty have restored my faith! Worth every penny of the fee, can't reccommend highly enough....
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“Fantastic courteous service...”

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Dec 20,2018
Minithumbup
By: 'Louise'
Dec 20,2018
0 people found
this helpful
On choosing an estate agent it was important to choose a company which was really postive about our house and staff that I would like to liaise with. Grants offered exactly that. James was particularly impressive with his communication. His feedback was prompt and useful ...
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“Janne Dennis...”

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Dec 20,2018
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Jane
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Abby
By: 'Tomasz'
Dec 20,2018
0 people found
this helpful
I find Jane as high qualified, professional and very helpful person, taking actions very quick, during 1 year of my tenancy I have never had any problems which have been reported and haven't been solved. Much appreciated....
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Comment on agent fees
as per contract
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“Impeccably attentive and helpful...”

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Dec 18,2018
Minithumbup
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Jane
By: 'JamesAM'
Dec 18,2018
0 people found
this helpful
I had the pleasure of renting a flat through Grants' Woking branch for just over two years, and have nothing but positive words. At all times, any request for assistance, help with a query or general enquiry was met and attended to in an expeditious, ...
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Comment on agent fees
Incredibly reasonable fees.
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“Successful sale!...”

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Dec 14,2018
Minithumbup
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Gareth Styles
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Stuart Beauchamp
By: 'Martin'
Dec 14,2018
0 people found
this helpful
Our house had been on the market for 9 months when we change Estate Agents to Grants. After initially meeting with Gareth and Abby we found a buyer rapidly, the house sale went through with very little hassles, except for solicitors down the chain. Gareth and ...
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Comment on agent fees
Their fees were lower than other estate agents.
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“Excellent Works...”

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Nov 29,2018
Minithumbup
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Jane
By: 'K'
Nov 29,2018
0 people found
this helpful
I have been working with Jane for 2 years, renting out my flat through Grants. I am very happy with the way that Jane has managed the flat, finding the right tenant for me, efficiently solving the flat issues and as quick as possible, dealing with ...
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Comment on agent fees
Very good
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“Quick, efficient and polite...”

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Nov 26,2018
Minithumbup
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Jane
By: 'Rob'
Nov 26,2018
0 people found
this helpful
I have been dealing with Jane as our property manager and all emails have been responded to quickly and with great information. She has been extremely polite and easy to work with. When she see's that the query might take some time she is open ...
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Comment on agent fees
The fees I did feel were expensive but I assume it's like that wherever you go, there was 3 of us renting which bumped up the price considerably.
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“Good service...”

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Nov 23,2018
Minithumbup
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Jane
By: 'Angus'
Nov 23,2018
0 people found
this helpful
When any item breaks down Jane is always prompt at ensuring a replacement. Ensured we had new carpets fitted this year....
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“MANAGEMENT OF LANDLORD'S RENTAL FLAT WOKING...”

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Nov 21,2018
Minithumbup
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Jane
By: 'Pete'
Nov 21,2018
0 people found
this helpful
Jane has been managing my flat kn Woking for two years now. Tennants have bedn chosen/vetted well and the occasional problems that have occcurred dealt with efficiently and resolved....
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Comment on agent fees
Fees are very competitive c/w othets.
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“House Selling...”

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Nov 15,2018
Minithumbup
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Stuart Beauchamp
By: 'Summer'
Nov 15,2018
0 people found
this helpful
Stuart provided a professional and excellent service from start to finish. He communicated with us every step of the way, answered all our questions and made the process of selling a less stressful experience. I would not hesitate to recommend him and Grants, to any ...
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Comment on agent fees
The fees were as expected
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“Excellent service...”

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Nov 15,2018
Minithumbup
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Abby
By: 'Aleisha'
Nov 15,2018
2 people found
this helpful
Abby from Grants has rented a few of my properties now and always goes above and beyond to ensure everything runs as smoothly as possible. The whole service is very professional and I would definitely recommend using them....
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“Great...”

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Nov 15,2018
Minithumbup
By: 'Lorenzo'
Nov 15,2018
2 people found
this helpful
Had a great experience with Abby, the whole process was easy and clear and with no issues at all, thank you!...
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“Stephanie Hazley...”

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Nov 13,2018
Minithumbup
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Stephanie
By: 'Adrienne'
Nov 13,2018
0 people found
this helpful
Stephanie is extremely efficient, thorough and responsive. She can always be counted on to go the extra mile. In addition, she excels at anticipating problems. She is a pleasure to deal with you and Grants Weybridge is very lucky to have her as part of ...
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“A star team...”

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Nov 07,2018
Minithumbup
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Stuart Beauchamp
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Gareth Styles
By: 'Phil'
Nov 07,2018
0 people found
this helpful
I was buying a property through Grants, with nothing to sell. Nonetheless, Stuart and Gareth could not have been more attentive, diligent and helpful, to ensure swift communications between the parties and to quickly resolve issues. Any potential customer can be assured that this team ...
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Comment on agent fees
Not applicable
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“Stephanie Hazley...”

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Nov 06,2018
Minithumbup
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Stephanie
By: 'Sandra'
Nov 06,2018
0 people found
this helpful
It is with great pleasure to give this review for Stephanie Hazley in your Weybridge branch. She is the most helpful, polite, courteous lady you could wish to meet. Nothing is too much of a problem for her to deal with, which she does immediately ...
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Comment on agent fees
Good
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“Excellent service and apt advice...”

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Oct 23,2018
Minithumbup
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Stuart Beauchamp
By: 'Ritwiz'
Oct 23,2018
0 people found
this helpful
Very pleased with overall customer service. I am a new buyer and was a bit nervous, as did not know much around house buying legal challenges and process. Like a Wikipedia, Stuart was always there to help and answer anything possibly around house purchase, this ...
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Comment on agent fees
No fee, as I was a buyer
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“Grants - Acting on behalf of a seller...”

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Oct 18,2018
Minithumbup
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Neal
By: 'Steve'
Oct 18,2018
0 people found
this helpful
In a difficult market Neal and James obtained a good offer and acted very professionally throughout the period of the sale which ensured it went through smoothly and with as little fuss as possible. Also hosted the purchasers on a number of occasions before completion ...
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Comment on agent fees
Competitive
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“Stef was always very prompt and helpful....”

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Oct 18,2018
Minithumbup
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Stephanie
By: 'L'
Oct 18,2018
0 people found
this helpful
Stef ensured that any issue was resolved promptly and was very efficient in her dealings with the letting. Very satisfied!...
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“Stef was always very prompt and helpful....”

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Oct 18,2018
Minithumbup
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Stephanie
By: 'L'
Oct 18,2018
0 people found
this helpful
Stef ensured that any issue was resolved promptly and was very efficient in her dealings with the letting. Very satisfied!...
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“Very helpful...”

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Oct 15,2018
Minithumbup
By: 'Chris'
Oct 15,2018
0 people found
this helpful
We worked mainly with James during our house purchase and he was always available if we had any queries, helping us a lot throughout the process. Would definitely recommend....
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“Excellent Service...”

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Sep 25,2018
Minithumbup
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Stuart Beauchamp
By: 'Dan'
Sep 25,2018
0 people found
this helpful
We purchased our new home through Stuart at Grants Independent. Stuart is very friendly and was excellent throughout. I would highly recommend buying through Grants....
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Comment on agent fees
Very Good
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“Amazing service...”

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Aug 30,2018
Minithumbup
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Abby
By: 'Georgia'
Aug 30,2018
1 people found
this helpful
Abby was always there to help whenever we needed her and made moving into our first home together as easy and stress free as possible. Thank you!...
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Comment on agent fees
Good
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“5 Star Service Very Good...”

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Jun 27,2018
Minithumbup
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Stuart Beauchamp
By: 'Kevin'
Jun 27,2018
0 people found
this helpful
Stuart was a godsend.My flat was marketed very well and sold very quickly.I felt Stuart was always going the extra mile.There were a couple of hold ups with the sale and Stuart did so much work communicating with everybody. Without him I ...
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Comment on agent fees
The Fees were very competitive and the service was worth every penny.
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Vendor Fees

1.25%

Landlord Fees

10%

Tenant Fees

No fees set.
Last updated at 19/10/2022, 4:23 PM by Mr Neal M Aldridge
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Grants Independent Complaints Procedure.

We take complaints very seriously and will endeavour to resolve and rectify a situation quickly and efficiently.

Please submit your complaint in the first instance to

The Branch Manager
You will receive a written acknowledgement in three workings days confirming that the matter is being investigated and a written reply will sent to you within 15 working days.

In The Event You Remain Unsatisfied

Please submit your complaint to:

The Managing Director, at 175 Station Road, Addlestone, Surrey KT15 2BE

The final review by the Managing Director and his conclusions will be sent to you in writing, in the rare event that the matter remains unresolved the letter will also include information of how the matter can be referred to the Ombudsman.
Last updated at 10:41 AM 21/05/2012 by Gareth Styles

Awards won by Grants Independent Estate Agents

Regional Awards won by Grants Independent Estate Agents

Individual Branch Awards

Weybridge, KT13

Addlestone, KT15



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