Ezytrac Property Management
4.8/5, 402 reviews
93% recommended
81% lettings valuation accuracy
93% lettings fee satisfaction
We are a team of passionate, professional individuals whose sole focus is to make your entire experience of investing effortless.Our mission is simply Effortless Property Management. That should be your experience all the time regardless of what’s going on. We cannot stop the fun and games but by ... show more We are a team of passionate, professional individuals whose sole focus is to make your entire experience of investing effortless.
Our mission is simply Effortless Property Management. That should be your experience all the time regardless of what’s going on. We cannot stop the fun and games but by decisive action early and professionally approach even the simplest of tasks, your property will appear effortless.
We may say Effortless Property management but our philosophy is all about Set and Forget. Everything we do we want it to be set up for you in such a way that you can forget about your property on a day-to-day basis. Focus on the important things in life and let the team handle the day-to-day for you.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 81% 93% £395 £2,750
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
92 3 195 23 4 0 28 1 53 3
Areas covered
  • LN1
  • SE8
  • SE3
  • SE16
  • M15
  • NW9
  • E16
  • UB8
  • M1
  • E14
  • WA2
  • SE10
  • CR0
  • E3
  • S41
  • WF13
  • NG16
  • S3
  • SW18
  • BD2
Address

Suite 8, Regatta House
Lincoln
Lincolnshire
LN6 3QR
01522-503717

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA NALS DPS SAGEagent
Latest Properties

No Properties

“Great customer service...”

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Jun 05,2019
Minithumbup
By: 'Emma'
Jun 05,2019
2 people found
this helpful
Holly is extremely efficient and always there to help. She supported us to an excellent standard recently, during an ongoing issue in our fiat which was very much appreciated. Highly recommend...
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“assitance of issues...”

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Jun 05,2019
Minithumbup
Robert
By: 'Steven'
Jun 05,2019
8 people found
this helpful
I would just like to thank Sophie for her continued support through the whole process from when we moved into the property. every question and issue we have had that needed addressing she always had an answer that suited us and got the issue resolved ...
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Comment on agent fees
acceptable
Was this helpful? Yes

“Very helpful...”

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Jun 05,2019
Minithumbup
By: 'Abbie'
Jun 05,2019
2 people found
this helpful
Very helpful and polite, very easy commutation and of any help is needed there very helpful and will try to solve the problem. Always in contact and very professional would happily recommend to friend 😊...
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Comment on agent fees
Good
Was this helpful? Yes
By: Helen*
Jun 05, 2019
View all comments (1)
Hi, thank you for your really kind review. It has been a pleasure in assisting you with the renewal of your tenancy and I hope to continue delivering great results in the future. Please let us know if there’s anything else we can do to make our service even better. Kind regards Helen ...

“Flat Maintainance...”

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Jun 04,2019
Minithumbup
Robert
By: 'Caroline'
Jun 04,2019
8 people found
this helpful
Rob was of a great (and speedy) help when a sink leakage happened, ensuring the maintenance team to be prompt....
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Comment on agent fees
N/A
Was this helpful? Yes

“Referencing...”

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Jun 04,2019
Minithumbup
By: 'Daz'
Jun 04,2019
2 people found
this helpful
I thought Helen did a superb job in sorting out my reference for me it was done very fast which I was very pleased with and the nice message she left me through email....
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Comment on agent fees
Good
Was this helpful? Yes
By: Helen*
Jun 05, 2019
View all comments (1)
Many thanks for your kind review. I wish you every happiness in your new home. Helen ...

“Superb service...”

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Jun 04,2019
Minithumbup
By: 'Andrew'
Jun 04,2019
3 people found
this helpful
Superb service, very helpful and friendly. Very good communication, answered all questions and was very supportive through whole process. Highly recommend....
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By: Caroline Bevis
Jun 04, 2019
View all comments (1)
Hi Andrew Many thanks for your very kind words. It is great to know that we are doing a good job. I would be really grateful if you would let me know who on the team looked after you and provided this excellent service in order for me to congratulate them in person. Many thanks ...

“Helen*...”

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Jun 04,2019
Minithumbup
Helen
By: 'Paul'
Jun 04,2019
1 people found
this helpful
Helen has always looked after and managed my properties in a professional manner. Always keeping me informed of any issues with tenants and giving me advice when asked so we can resolve any problems. I am a very happy landlord....
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Comment on agent fees
I find the agents fees to be in keeping with the industry norm.
Was this helpful? Yes
By: Helen *
Jun 05, 2019
View all comments (1)
Hi, thank you for your really kind review. It has been a pleasure in assisting you with the renewal of your tenancy and I hope to continue delivering great results in the future. Please let us know if there’s anything else we can do to make our service even better. Kind regards Helen ...

“Great Service...”

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Jun 03,2019
Minithumbup
By: 'Becky'
Jun 03,2019
1 people found
this helpful
I have worked alongside Helen for almost two years now, she is a delight to work with. Helen has always been quick and responsive when it comes to communication and admin work. Not only does Helen have a welcoming friendly and personality, she works hard ...
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By: Helen*
Jun 05, 2019
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Hi, thank you for your really kind review. Helen ...

“Service with a Smile...”

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Jun 03,2019
Minithumbup
By: 'Happy'
Jun 03,2019
3 people found
this helpful
I have worked with Helen (in a supplier capacity) for a number of years, and she has always been very professional and helpful but more than that always friendly and a pleasure to deal with....
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Comment on agent fees
NA
Was this helpful? Yes

“Great help!...”

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May 31,2019
Minithumbup
Robert
By: 'Ben'
May 31,2019
7 people found
this helpful
We had a few issues in our rented property and i reported them to Ezytrac. One of the issues was a problem with our dishwasher. It took a while to get any feedback once i reported the fault, then further delays as there was an ...
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Comment on agent fees
n/a
Was this helpful? Yes
By: Dominic Helliwell
May 31, 2019
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I am a contractor who recently did some work for ezytrak on a property in Rotherham Becky Hansell got in touch with me to ask if I couod replace a composite door, dealing eith her was very easy and straight forward. She always replied promptly and even though there was a few problems with the tennant and gaining access to the property she resolved them very quickly, causing very little setback. ...

“Tenancy...”

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May 31,2019
Minithumbup
By: 'Brigitta'
May 31,2019
3 people found
this helpful
Sarah has been a brilliant agent, she is quick to respond to any problem. Moving is always stressful but she was really helpful and gave us guidance on bills, receipts, the deposit and how to deal with certain aspect of the move that made the ...
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Comment on agent fees
N/A
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“Excellent Service...”

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May 31,2019
Minithumbup
By: 'Becki'
May 31,2019
3 people found
this helpful
Had email exchange with Helen today. I found Helen very professional and polite - quick response time to my emails! Thank you very much Helen :)...
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Comment on agent fees
good
Was this helpful? Yes

“Pleased...”

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May 31,2019
Minithumbup
By: 'Pleased'
May 31,2019
2 people found
this helpful
Tenants sourced and found almost immediately. Quick and efficient service. Sound advice. Highly recommend. Will continue to use Ezytrac to manage asset....
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Comment on agent fees
Reasonable
Was this helpful? Yes

“Maintenance...”

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May 31,2019
Minithumbup
Rebecca
By: 'Dom'
May 31,2019
3 people found
this helpful
I own a small joinery firm and was contacted by Becky to replace a composite door at a property in Rotherham. She was very clued up and easy to get hold of whenever needed. There was a few problems getting access to the property when ...
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“Great Customer Service...”

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May 30,2019
Minithumbup
By: 'Rachel'
May 30,2019
2 people found
this helpful
Aisha provided excellent support when required, efficient With a fast turn around when we needed an answer the same day :) Thank you!...
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“Great!...”

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May 29,2019
Minithumbup
By: 'Francesco'
May 29,2019
4 people found
this helpful
Holly provided excellent service in looking after our problem. She is fast, reliable and happy to help. It has been a pleasure dealing with her....
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“Special Projects Manager...”

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May 29,2019
Minithumbup
Caroline
By: 'FelixM'
May 29,2019
4 people found
this helpful
Caroline's encouragement and insistence on doing everything right helped with the successful completion of this transaction. She ensured I met the deadlines and liaised between me and all the relevant teams involved in deal. I appreciate and commend her efforts....
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Comment on agent fees
I do not know the agency fees, but by my assessment, Caroline is worth the Agent's fees; I will deem it good.
Was this helpful? Yes
By: Caroline Bevis
May 29, 2019
View all comments (1)
Many thanks, Felix. It was a pleasure to look after you through your purchase. I appreciate your taking the time to give me a review for the job I love to do for all our clients to the best of my ability. ...

“Property Management...”

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May 29,2019
Minithumbup
Robert
By: 'Ward'
May 29,2019
7 people found
this helpful
We have been working with Ezytrac for several years, the property management team is efficient and quick to authorise works on behalf of landlords and tenants....
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Was this helpful? Yes

“Cooker hub issue resolved....”

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May 29,2019
Minithumbup
Robert
By: 'Robert'
May 29,2019
7 people found
this helpful
My faulty ceramic cooker hob was not working and it needed a replacement, I spoke to Robert and he was extremely helpful and friendly, he arranged a engineer to replace the ceramic hob within my property. Thanks Robert....
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Comment on agent fees
Good
Was this helpful? Yes

“Seamless professional service...”

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May 28,2019
Minithumbup
Caroline
By: 'Prayer'
May 28,2019
4 people found
this helpful
Being a first acquisition, l found the guidance provided clear, with the process adequately explained and queries promptly responded to....
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Was this helpful? Yes
By: Caroline Bevis
May 29, 2019
View all comments (1)
Hi Prayer, Many thanks for your kind words. I am pleased that the whole process from the reservation through to exchange was "seamless" for you. I hope to look after you on your next purchase if you choose to invest once more in a property. ...

“Excellent customer service...”

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May 28,2019
Minithumbup
Philippa
By: 'Susan'
May 28,2019
6 people found
this helpful
Philippa provided excellent service in looking after my account in the form of responsive communication, she's quick and clear, there's a real ease of doing business with her and generally all round helpful....
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Comment on agent fees
Good
Was this helpful? Yes

“Caroline So Helpful!...”

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May 22,2019
Minithumbup
Caroline
By: 'pr_property'
May 22,2019
4 people found
this helpful
I've had the pleasure of dealing with Caroline in both buying a selling properties bought through Gladfish. She's is tirelessly positive, quick to respond, extremely helpful and a pleasure to deal with. It always feels as she's really looking after things and making sure things ...
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“Efficient and hassle free service...”

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May 22,2019
Minithumbup
By: 'Mel'
May 22,2019
5 people found
this helpful
Smooth dealings with Helen (and Ori) over my tenancy renewal. Helen was great at keeping it on track and the whole experience was hassle free....
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Was this helpful? Yes

“Friendly, speedy and so accommodating!...”

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May 22,2019
Minithumbup
Chris
By: 'Safia'
May 22,2019
5 people found
this helpful
Chris has been great throughout the whole process of getting our flat. Since first getting in contact, Chris has been happy to help with all our questions and needs regarding the property. Really different from other agents and has really made sure that we have ...
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Comment on agent fees
Chris was really great and agreed to wave the fees given the new tenancy laws coming into effect on the 1st June.
Was this helpful? Yes

“Customer service...”

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May 22,2019
Minithumbup
By: 'Yasmin'
May 22,2019
5 people found
this helpful
I have lived at my property for 6 years that unfortunately had ALOT of problems. Since I moved in I have had issues with communication from other team members and these issues were not dealt with properly. Since communicating with Rebecca (during my fifth year living ...
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Was this helpful? Yes

“Very prompt and courteous service...”

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May 21,2019
Minithumbup
By: 'Teodor'
May 21,2019
4 people found
this helpful
We had an issue with our washing machine and as you can imagine that can be quite a pain if not sorted out promptly but Holly managed to get everything sorted very quickly and courteously while keeping us in the loop on all updates....
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“Example of excellence...”

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May 21,2019
Minithumbup
By: 'Daniela'
May 21,2019
4 people found
this helpful
Holly was always extremely helpful and attentive. I feel that she always try to be fast and efficient and succeed in doing that. That is what makes us, customers, feel listened and valued. Thank you for your work!...
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Was this helpful? Yes

“Holly went the extra mile....”

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May 21,2019
Minithumbup
By: 'Avtar'
May 21,2019
4 people found
this helpful
As a landlord I was impressed with Holly who helped search for a more competitive quote as the first engineers quote was not acceptable to me. This was a big service improvement compared to past experiences I have had....
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Was this helpful? Yes

“good communicator and very polite...”

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May 21,2019
Minithumbup
Olivia
By: 'Matt'
May 21,2019
3 people found
this helpful
Olivia has become my single point of contact due to her timely and professional response. I have had numerous challenges to overcome, late rent payment, re-mortgage (valuations), minor repairs and it was only when she came on board that I felt there is a bit ...
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Comment on agent fees
reasonable
Was this helpful? Yes

“Tenancy Renewal...”

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May 21,2019
Minithumbup
By: 'Julian'
May 21,2019
3 people found
this helpful
Helen has renewed the tenancy on my apartment a number of times over the past few years and it has always gone exceptionally smoothly. She has researched the potential for rent increases and advised on the prevailing climate. Her advice has always been spot on ...
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Comment on agent fees
Fees are fair and reasonable.
Was this helpful? Yes
Staff picture Caroline
(58)
Staff picture Olivia
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Staff picture Robert
(41)
Staff picture Philippa
(23)
No image available Helen
Staff picture Rebecca
(12)
Staff picture Donna
(10)
Staff picture Melanie
(7)
Staff picture Rachel
(4)
Staff picture Chris
(3)
Staff picture Angela
(3)
Staff picture Carl
(2)
Staff picture Tim

Landlord Fees

We have 3 types of fees, as listed below:

STANDARD
Includes all the basics to meet your regulatory requirements.

London (Inside M25)

9.5% Incl VAT

Non-London (Outside M25)

12% Incl VAT

Marketing
Referencing Tenants
Dedicated Property Manager
AST Preparation & Execution via E-Sign.
Right to Rent Checks
Register Security Deposit
Ensuring Compliance
Rent Collection
Ad-Hoc Inspections*
Rent Reviews

EFFORTLESS PLUS
All the essentials for an effortless experience.

London (Inside M25)

11% Incl VAT

Non-London (Outside M25)

13.0% Incl VAT

Includes all Standard features
Photography
Utility Registration
Dedicated Renewals Manager
Repairs & Maintenance
Deposit Dispute Management
Tenancy Breach Management
Valuation & Rental Reports
Annual Portfolio Reviews

EFFORTLESS GOLD
For a truly effortless, all inclusive experience. Let us take all the hassle away!

London (Inside M25)

14% Incl VAT

Non-London (Outside M25)

16% Incl VAT

Includes all Effortless Plus features
Floor Plans, 360 Degree Tour, 3D Doll House
Full Tenant Find
12 Month Tenant Find Guarantee
Act as a Service Address
Manage Head Lease Obligations
Rent & Legal Insurance
Legal & Ombudsman
Handling of Insurance Claims
Court/Tribunal Attendance

Please visit our website for details of all services offered.
https://onboard.ezytrac.co.uk/landlords-schedule-of-services-fees-01june2019/

Tenant Fees

BEFORE YOU MOVE IN:

Holding Deposit:

A holding deposit of 1 weeks rent (Rent per calendar month x 12 / 52) will be taken in order for you to reserve the property and for us to begin referencing.

The holding deposit will be withheld if any of the following occur:

Failure of Right to Rent check

Provision of false or misleading information

You (or any relevant person including guarantor(s)) withdraw from the tenancy.

Failure to sign the tenancy agreement within the agreed time frame.

Failure for the guarantor to sign the tenancy agreement within the agreed time frame.

DURING YOUR TENANCY

Unpaid Rent: On unpaid rent interest will be charged at 3% above Bank of England base rate from the rent date due. This fee will be strictly enforced once the rent is 14 days late.
Lost Keys and Security Devices: You will be held liable for the cost of replacing any lost keys or security devices. If a lock change is required, then you will be held liable for the cost of the new lock and replacement keys.
Change of Tenants/Sharers: A fee of £50 (inclusive of VAT) will be charged per replacement tenant to cover the cost of obtaining the landlords consent, referencing, conducting Right to Rent checks and for production of new legal documents.
Change of Contract: A fee of £50 (inclusive of VAT) will be charged for each agreed change to the tenancy agreement to cover the cost of obtaining the landlords consent and for production of new legal documents.

ENDING YOUR TENANCY:

Early Termination: If you would wish to end the tenancy early before a break clause or notice period would allow, then you will be liable for the costs of re-letting the property to a new tenant(s). You will also still be responsible for any rent due until a new tenancy begins or until the break clause/notice period has expired, whichever is sooner.

Please see our website for more details
https://tenants.ezytrac.co.uk/schedule-of-fees-services-from-1st-june-2019/
Last updated at 14/06/2019, 1:35 PM by Caroline Bevis
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

https://onboard.ezytrac.co.uk/complaints/

https://tenants.ezytrac.co.uk/complaints/
Last updated at 4:13 PM 13/06/2019 by allAgents

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