Beresfords
4.9/5, 3002 reviews
95% recommended
97% lettings valuation accuracy
97% lettings fee satisfaction

Property Features

Independent property professionals since 1968.
Beresfords Group

Latest Reviews

 View all Reviews 3002
30th May 2024
reviewed by 'James'
“Ive used Beresfords for a number of years now ive always found they offered good advice and a professional service....”
29th May 2024
reviewed by 'Jamie lane'
“The service from start to finish from Christine and Danny has been amazing we cannot fault them ,questions or queries ......”
26th May 2024
reviewed by 'Mark'
“Cara was very helpful during this issue the tenants experienced and communicated every step of the process which was great. ......”
25th May 2024
reviewed by 'Ayla'
“Berefords was amazing in helping us buy our new property. Freja in particular was very professional and understanding throughout the ......”
25th May 2024
reviewed by 'Paul'
“A big thank you to Cara Scott who was extremely helpful in resolving a maintenance issue that my new Tenants ......”
25th May 2024
reviewed by 'Mike'
“Beresford’s provided a fantastic service from the first moment we met until the sale completed. When we first met ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 97% 97% £350 £6,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
529 19 840 56 842 24 533 26 113 20
Opening Hours
  • Monday: 08:30 - 18:00
  • Tuesday: 08:30 - 18:00
  • Wednesday: 08:30 - 18:00
  • Thursday: 08:30 - 18:00
  • Friday: 08:30 - 18:00
  • Saturday: 09:00 - 17:30
  • Sunday: 10:00 - 14:00
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Beresfords Branches (view all 16)
Billericay, CM12
Braintree, CM7
Brentwood, CM14
Chelmsford, CM1
Colchester, CO1
Country & Village, CM4
Gidea Park, RM2
Great Dunmow, CM6

“Whilst Nick was not acting for us in the sale ......”

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May 28,2017
Minithumbup
By: 'Sarah'
May 28,2017
0 people found
this helpful
Whilst Nick was not acting for us in the sale of our home his proactiveness in aiding the purchase of our new home was exemplerary. He was professional at all times and a pleasure to deal with, he went over and above what he had ...
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Comment on agent fees
Not applicable
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“Beresfords were great from start to finish regarding our sale. ......”

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May 26,2017
Minithumbup
By: 'Emma'
May 26,2017
0 people found
this helpful
Beresfords were great from start to finish regarding our sale. From the initial valuation, through the viewing process, regarding offer negotiations (They got us an extra £5,000 on our sale price!), and keeping the chain moving until completion, I honestly cannot fault them. I have already ...
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Comment on agent fees
Very pleased with the Agents fees that were charged-well worth the money for the professional and helpful service we were given.
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“My husband, daughter & I have just been through what is ......”

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May 26,2017
Minithumbup
By: 'Lisa'
May 26,2017
0 people found
this helpful
My husband, daughter & I have just been through what is considered to be one of life's most stressful occasions and lived to tell the tale!! When we first thought about moving from our family home of 15 years it was such a daunting prospect and an ...
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“Kris is ultimately Trustworthy and Resposive to your Questions,very ......”

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May 19,2017
Minithumbup
Staff profile picture
Kris
By: 'Neile'
May 19,2017
3 people found
this helpful
Kris is ultimately Trustworthy and Resposive to your Questions,very Professional at all times and caring Relating to tennants or Landlords issues. Kris has a good sense of Judgement regarding new Tennants and satisfys there needs....
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Comment on agent fees
Thev Agent's Fee's Are Very Good !
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Was this helpful? Yes
By: Steven Bond Manging Director
Jun 05, 2017
View all comments (1)
Many thanks for you kind words. As a business we work hard at delivering a consitently professional service to both landlords and tenants alike and I'm pleased that Kris met your expectations on ths occasion. ...

“Excellent service. Paul went out of his way to confirm ......”

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May 19,2017
Minithumbup
By: 'Brentwood'
May 19,2017
1 people found
this helpful
Excellent service. Paul went out of his way to confirm at every step what was happening with the tenancy and we now have great tenants and a great monthly rent coming in!!...
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Comment on agent fees
Good
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By: Steven Bond Manging Director
Jun 05, 2017
View all comments (1)
Thank you for taking the time to provide us with your feedback. Paul has worked for Beresfords for many years and always goes the extra mile for his clients. I know he will be very grateful for your positive feedback. ...

“The service that I received was professional and helpful,it ......”

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May 18,2017
Minithumbup
By: 'Andy'
May 18,2017
2 people found
this helpful
The service that I received was professional and helpful,it was a nerve wrecking experience giving up my home for rent made easy by the people I dealt with....
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Comment on agent fees
I feel the inventory should be part of the initial fees and an additional charge shouldn't be made....the VAT on all charges is also a drain on an otherwise good income. I don't fully understand the amount being charged in the first month and struggle to see how this amount is justified...a breakdown maybe helpful to future customers,unfortunately this fee is the same for most sales and letting agents.However,these fees are competitive and I did receive a 50% discount on either the first months rent or 50% off the monthly fee,usually 10% reduced to 5%.Beresfords are the best in terms of other sales and lettings agents fees. Together with friendly staff and good service,they are the right agent to use.
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Was this helpful? Yes
By: Steven Bond Manging Director
Jun 05, 2017
View all comments (1)
Andy Many thanks for taking the time to provide some feedback. I'm pleased that you found our service both professional and helpful. I just wanted to respond on a couple of points that you have made. We employ our own Inventory Clerks who compile very detailed reports (most extending to more than 50 pages) including lots of photo's. This is a critical document and will greatly assist should a dispute of any kind arise between landlord and tenants. The costs applied are merely a contribution an ...

“I had a very easy run with Beresfords, selling my ......”

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May 18,2017
Minithumbup
Staff profile picture
Alex
By: 'Tom'
May 18,2017
23 people found
this helpful
I had a very easy run with Beresfords, selling my flat in Great Baddow, Chelmsford. The initial point of contact was easy and quick, Joe Waller, came round described the entire process effectively, explained how the marketing and valuing would work - Took great photos ...
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Comment on agent fees
Agents fees were fair, not the cheapest, not the dearest but completely spot on, for the level of service, attention to detail AND the results. I've used cheaper online agents before, but you get what you pay for and i know, it was sold better, quicker and more effectively by them than it would of been elsewhere so their fee was earned in the sale price achieved
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“I have dealt with Abby on many occasions. She is ......”

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May 18,2017
Minithumbup
Staff profile picture
Abby
By: 'Walter'
May 18,2017
4 people found
this helpful
I have dealt with Abby on many occasions. She is always efficient and friendly. Most importantly she responds to enquiries very quickly. I look forwards to dealing with her in future....
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Comment on agent fees
Fair
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Was this helpful? Yes
By: Steven Bond Manging Director
Jun 05, 2017
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Thank you for your feedback. Abby is a great asset to us in Chelmsford and I know that she will be pleased that you have taken the time to provide such positive comments. It's great that you are a repeat customer as it confirms that we are generally meeting your expectations on a consistent basis. We are very grateful for your ongoing business. ...

“Kris was exceptionally helpful, polite, enthusiastic and professional at all ......”

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May 18,2017
Minithumbup
Staff profile picture
Kris
By: 'Alice'
May 18,2017
3 people found
this helpful
Kris was exceptionally helpful, polite, enthusiastic and professional at all times. I was very particular, and he went the extra mile to find me the perfect place. I would highly recommend Kris to anyone looking for a rental property or looking to rent theirs out. ...
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By: Steven Bond Manging Director
Jun 05, 2017
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Hi Alice Many thanks for your feedback. Glad to hear that Kris exceeded your expectations and went the extra mile for you. I hope you enjoy your time in the property. ...

“I use Beresford for the rental and management of my ......”

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May 18,2017
Minithumbup
Staff profile picture
Kris
Staff profile picture
Kris
By: 'Emilia'
May 18,2017
3 people found
this helpful
I use Beresford for the rental and management of my flat, and I am very happy with their services. From my first call to Beresford, I have been very impressed with the high quality of service and professionalism. A special thank you to Kris Murrells, ...
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Comment on agent fees
When I compared the rates of this agent with other agents in the area, they have the best rates, and the quality of their service is impeccable.
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By: Steven Bond Manging Director
Jun 05, 2017
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Emilia Thank you for taking the time to provide some feedback. I'm pleased that the standard of service provided to you by our team in Chelmsford has met your expectations. Kris will be particularily pleased to read your comments. ...

“Easily approachable. Give good advise ( at least to me)Can ......”

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May 18,2017
Minithumbup
Staff profile picture
Kris
Staff profile picture
Kris
By: 'MThan'
May 18,2017
2 people found
this helpful
Easily approachable. Give good advise ( at least to me) Can answer the questions I asked. xx xx xx xx xx...
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Comment on agent fees
This is my first experience for letting. I think it is fair.MT
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By: Steven Bond Manging Director
Jun 05, 2017
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Thank you for your feedback. I'm pleased that you felt the advice provided by our staff was good and that when you had queries they were approachable. ...

“Excellent service from beginning to end from the whole team. ......”

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May 18,2017
Minithumbup
By: 'Kate'
May 18,2017
3 people found
this helpful
Excellent service from beginning to end from the whole team. Always friendly and professional. Have made the whole process very easy....
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By: Steven Bond Manging Director
Jun 05, 2017
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Kate Thank you for providing some feedback. I was pleased to hear that you have been pleased with the level of service extended to you by our lettings team at Chelmsford. We invest a lot of money into the ongoing development of our staff so it's good to know that they are meeting our customers expectations. ...

“They have consistantly provided me with very good, honest and ......”

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May 17,2017
Minithumbup
By: 'Neil'
May 17,2017
6 people found
this helpful
They have consistantly provided me with very good, honest and fair advice. When I have had problems with tennants, they have given me their time to explain and advise me....
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Comment on agent fees
Very fair prices.
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By: Steven Bond Manging Director
Jun 02, 2017
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Neil Thanks for the positive feedback. Pleased that our staff have taken the time to explain things and resolve any issues. Thats just how it should be! ...

“Kris and his team have let and managed my properties ......”

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May 17,2017
Minithumbup
By: 'AnnaK'
May 17,2017
4 people found
this helpful
Kris and his team have let and managed my properties for some years now. Always professional and provide great tenants. Always happy to help and it is nice to see and deal with the same people that seem to have been there a long time ...
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By: Steven Bond Manging Director
Jun 02, 2017
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Anna Thanks for taking the time to provide your feedback. It's pleasing to hear that you have been working with us now for a number of years and that the service extended to you is always of a high standard. As a company we invest heavily in staff training so it's good to know that it is having a positive effect. ...

“A big thank you to Debby and the team for ......”

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May 13,2017
Minithumbup
By: 'turnerj'
May 13,2017
0 people found
this helpful
A big thank you to Debby and the team for finding us our house. Kept up to date at all times. Would defiantly recommend....
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By: Steven Bond Manging Director
Jun 05, 2017
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Many thanks for taking the time to provide us with your feedback. I'm pleased that you would reccomend our services to others and I know that Debbie will be very grateful for your kind comments. ...

“Beresford's are allowed to treat tenants like dirt and get ......”

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Apr 18,2017
Minithumbdown
By: 'Xp132476'
Apr 18,2017
1 people found
this helpful
Beresford's are allowed to treat tenants like dirt and get away with it. Firstly from turning up to a viewing with the wrong keys and having to rearrange the viewing for the following week (having already delayed the original viewing). And having no movement on ...
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Comment on agent fees
Bad - they should provide a better service for the money paid to them.
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By: Steven Bond Manging Director
Jun 05, 2017
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Thank you for providing some feedback and I'm sorry that you apprear to have experienced some issues. Please rest assured that every customer is equally important to us be they a landlord or tenant. If you would like to contact me via email [email protected] and I will investigate your conerns persoanlly in more detail. ...

“Got them to manage my property for a year. Totally ......”

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Apr 01,2017
Minithumbdown
By: 'Won't'
Apr 01,2017
4 people found
this helpful
Got them to manage my property for a year. Totally shambolic experience. They mismanaged repairs and liaison was terrible. Look elsewhere!...
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Comment on agent fees
Par for the course
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By: Adam Johnson
May 26, 2017
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Thank you for your comments and I am sorry you have felt the need to provide a 1 star review. Unfortunately you have not left any contact information or mentioned the address of the property in question so that I can review the file. My name is Adam Johnson and I am the Branch Manager. My email address is [email protected] and I would be grateful if you could provide some more information so that I may investigate further. ...

“Was buying a new build 'Executive' house that Beresfords had ......”

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Mar 29,2017
Minithumbdown
By: 'Needstobesaid'
Mar 29,2017
2 people found
this helpful
Was buying a new build 'Executive' house that Beresfords had sole responsibility for marketing. I had absolutely no exposure/opportunity to interact with the developer (William Thompson Homes of Leytonstone). Under threat of "6 other people being very interested", I asked my key questions and handed ...
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“I rented a property through Beresfords last year and I ......”

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Feb 27,2017
Minithumbup
By: 'ECL'
Feb 27,2017
4 people found
this helpful
I rented a property through Beresfords last year and I was completely disgusted with their approach to customer service as a whole. I am in the industry myself (a different department) but I have a huge insight to how it works, and I do give ...
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By: Steven Bond Manging Director
Jun 05, 2017
View all comments (1)
Thank you for providing your feedback. I am somewhat surprised and dissapointed at the extent of your concerns. Our established team at Brentwood are market leaders in the area and work really hard to maintain excellent relations with all landlords and tenants alike. In fact many are repeat customers. Of course our staff are human and will occasionally make mistakes but where errors occur we always strive to put things right staright away. I would be very keen for you to contact me so that I can ...

“Avoid this lettings department - completely unprofessional. As a property ......”

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Dec 15,2016
Minithumbdown
By: 'J'
Dec 15,2016
3 people found
this helpful
Avoid this lettings department - completely unprofessional. As a property professional (MRICS), I was appalled at the service and standards - just what gives estate/lettings agents such a bad reputation. Seemed far more concerned with trying to sell us Landlord's insurance at every opportunity, ...
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Comment on agent fees
Tried to include various extras via clauses in the terms of business, including fees resulting from sales when they would long since has ceased any involvement with the property. Unfortunately a lot of customers will sign terms without spotting such tripwires, or being aware of the Foxtons court cases.
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By: Steven Bond Managing Director Residential Lettings
Jun 29, 2017
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Thank you for your review. It's a shame that you chose to remain anonymous as we are unable to identify which specific transaction you refer to and can not therefore provide a personal resonse you you via the contact details which would have retained. Just a couple of things I would like to respiond to. We do reccomend landlord insurance but not at every opportunity as you suggest. The reason we do so is that despite tenants being of a high quality and sailing through referencing their circumsta ...

“I feel that I must warn anyone and everyone to ......”

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Nov 30,2016
Minithumbdown
By: 'Mrs'
Nov 30,2016
6 people found
this helpful
I feel that I must warn anyone and everyone to steer clear of the rental team at Upminster Beresfords. We have used them as a management company and have had nothing but aggravation from them. At present we are waiting to receive the rent from ...
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Comment on agent fees
Why are we paying for their non existence services???
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“Everything went well until the day of exchange. That day ......”

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Jul 18,2016
Minithumbdown
By: 'Tim'
Jul 18,2016
3 people found
this helpful
Everything went well until the day of exchange. That day was horrendous. I fully accept that this was the fault of my solicitor, but Beresfords added considerably to this by phoning repeatedly telling me to vacate the premises; that the vendor wanted access, which was ...
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What agent could do to change your mind?
Fees are reasonable, but you are agreeing to pay their costs should you withdraw from the sale.
Attached Filesnbsp;
Comment on agent fees
Fees are reasonable, but you are agreeing to pay their costs should you withdraw from the sale.
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“I put an offer on a house I wanted desperately ......”

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May 01,2016
Minithumbdown
By: 'Avoidberesfords'
May 01,2016
7 people found
this helpful
I put an offer on a house I wanted desperately as it was next to my sister. Beresfords made me jump through a lot of hoops, which I did, and all I asked was that they keep me up to date with what was happening. ...
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What agent could do to change your mind?
Fees are high considerably what awful service they offer.
Attached Filesnbsp;
Comment on agent fees
Fees are high considerably what awful service they offer.
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By: Alex Beresford
Jun 03, 2016
View all comments (1)
Thank you for your review and your comments. Your statements of being made to jump through hoops would refer to your financial substantiation/verification on the purchase of the property and also confirmation of your position to be able to proceed (either sold subject to contract or nothing to sell), as I am sure you understand and would expect the same for a potential buyer on your property, we verify all buyers finances/positions when discussing offers with an owner as to give the most informe ...

“After a very troubled sale and a couple of false ......”

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Jun 16,2015
Minithumbup
By: 'Simon'
Jun 16,2015
6 people found
this helpful
After a very troubled sale and a couple of false starts, not the fault of Beresfords, this office and the entire team in it were excellent and are an example to the estate agents field!!...
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“i put in an offer on a house that was ......”

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Apr 16,2014
Minithumbdown
By: 'sean'
Apr 16,2014
6 people found
this helpful
i put in an offer on a house that was acceptedthat they was selling and i put my house on the market with them,only 3days after they called and said they let first time buyers look at the house we put an offer on ...
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What agent could do to change your mind?
not liar
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“Absolutely terrible - 3 weeks have been paying for house and ......”

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Aug 24,2013
Minithumbdown
By: 'Disgruntled'
Aug 24,2013
8 people found
this helpful
Absolutely terrible - 3 weeks have been paying for house and still uninhabitable, it is the manager of the branch that let property to my partner. Absolutely disgusted in their attitude. They have money and no longer give a f**k!!! I would advise anyone to ...
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What agent could do to change your mind?
Nothing!
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“This firm are awful full of promises never do anything ......”

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Jun 13,2013
Minithumbdown
By: 'H.P.HUMPHREYS'
Jun 13,2013
7 people found
this helpful
This firm are awful full of promises never do anything to help even when paying them with full control of letting ended up tenants doing a runner oweing £1400 in unpaid rent ..any problems we had to phone them still nothing done when house was trashed .....
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“Bad service received from Colchester branch. Tenancy agreement is poor ......”

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Apr 09,2013
Minithumbdown
By: 'Annoyed'
Apr 09,2013
6 people found
this helpful
Bad service received from Colchester branch. Tenancy agreement is poor and not clear on what you need to do to end the agreement. Took £90 for an inventory fee? Ridiculous, did not pay deposit back by the date they said they would meaning iv lost the ...
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What agent could do to change your mind?
Deal with issues and know what they are doing. Treat tenants with respect!
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“Joanna was very helpful in finding me a great tenant ......”

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Jan 26,2013
Minithumbup
By: 'Sophie'
Jan 26,2013
1 people found
this helpful
Joanna was very helpful in finding me a great tenant for the second time in a row. She kept me updated throughout the process and returned calls/emails very quickly. The whole process was very smooth and I would highly recommend Joanna and her team ...
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By: Steven Bond Managing Director Residential Lettings
Jun 16, 2017
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Sophie Thank you so much for giving us some feedback. Jo has worked for us for sometime now and our clients in Braintree feel very comfortable dealing with her. Im sure she will be pleased to have read your comments and Im glad we could assist in finding you suitable tenants. ...

“They have been very rude to us since we handed ......”

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Feb 08,2010
Minithumbdown
By: 'Unhappyslomina'
Feb 08,2010
7 people found
this helpful
They have been very rude to us since we handed in our notice, and haven't told us about all viewings. Also don't have a 24hour contact number so we had to spend a whole weekend freezing because our heating had broken and there was no ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

https://www.beresfords.co.uk/complaints-procedures/
Last updated at 11:05 AM 16/08/2017 by allAgents

Awards won by Beresfords

Regional Awards won by Beresfords

Individual Branch Awards

Upminster, RM14

Romford, RM3

Maldon, CM9

Hornchurch, RM11

Great Dunmow, CM6

Colchester, CO1

Chelmsford, CM1

Chelmsford, CM1

Brentwood, CM14

Braintree, CM7

Billericay, CM12

Witham, CM8

Brentwood, CM15

Romford, RM2

Ingatestone, CM4

Ingatestone, CM4



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