96% sales valuation accuracy
97% sales fee satisfaction
Alex Neil are Estate Agents in Canary Wharf, Docklands, East and South East London, Chislehurst, Bromley, Kent, and Essex. We have over 35 years history of selling and letting property, we deliver our full range of services throughout these areas.South of the River Thames we focus our coverage on Tower ...
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Alex Neil are Estate Agents in Canary Wharf, Docklands, East and South East London, Chislehurst, Bromley, Kent, and Essex. We have over 35 years history of selling and letting property, we deliver our full range of services throughout these areas.
South of the River Thames we focus our coverage on Tower Bridge, Shad Thames, and Bermondsey, through Surrey Docks, Canada Water, Rotherhithe and east through Greenwich, Blackheath, Lewisham, and Eltham through to Chislehurst and Bromley in Kent.
Our offices located to the north of the river cover Bow, Bethnal Green, Canning Town, Hackney, Wapping, Limehouse, Poplar, Canary Wharf, through Docklands, the Isle of Dogs to Royal Docks and Essex.
Established in 1984, Alex Neil have been moving people and property for over 35 years, we are synonymous to the London property market. We have hosted successful property exhibitions at Docklands Excel and cultivated international collaborations across Europe, the Middle East, Asia, India, USA, and Australia attracting many unique overseas investors and potential homeowners.
We are long-standing members of The Property Ombudsman Scheme for Estate Agents, so you can rest assured you are dealing with a responsible, professional, and regulated agency with an excellent reputation. We consistently deliver first class sales and lettings services to clients across all price ranges which is a cornerstone of our success and enviable reputation.
Our service standards have been recognised by our customers, we are highly rated on Google and Trustpilot. We were established in 1984 and have received multiple prestigious awards from allAgents and the British Property Awards including "Best Estate Agent in London".
Whether you are looking to sell, buy or let a property we continue to be the estate agent of choice for people with property requirements in Canary Wharf, Docklands, East and South East London, Chislehurst, Bromley, Kent, and Essex.
Alex Neil Estate Agents has evolved to become the progressive estate agent that we are today, and our historic track record is excellent.
South of the River Thames we focus our coverage on Tower Bridge, Shad Thames, and Bermondsey, through Surrey Docks, Canada Water, Rotherhithe and east through Greenwich, Blackheath, Lewisham, and Eltham through to Chislehurst and Bromley in Kent.
Our offices located to the north of the river cover Bow, Bethnal Green, Canning Town, Hackney, Wapping, Limehouse, Poplar, Canary Wharf, through Docklands, the Isle of Dogs to Royal Docks and Essex.
Established in 1984, Alex Neil have been moving people and property for over 35 years, we are synonymous to the London property market. We have hosted successful property exhibitions at Docklands Excel and cultivated international collaborations across Europe, the Middle East, Asia, India, USA, and Australia attracting many unique overseas investors and potential homeowners.
We are long-standing members of The Property Ombudsman Scheme for Estate Agents, so you can rest assured you are dealing with a responsible, professional, and regulated agency with an excellent reputation. We consistently deliver first class sales and lettings services to clients across all price ranges which is a cornerstone of our success and enviable reputation.
Our service standards have been recognised by our customers, we are highly rated on Google and Trustpilot. We were established in 1984 and have received multiple prestigious awards from allAgents and the British Property Awards including "Best Estate Agent in London".
Whether you are looking to sell, buy or let a property we continue to be the estate agent of choice for people with property requirements in Canary Wharf, Docklands, East and South East London, Chislehurst, Bromley, Kent, and Essex.
Alex Neil Estate Agents has evolved to become the progressive estate agent that we are today, and our historic track record is excellent.
Latest Reviews
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20th Jan 2024
reviewed by 'Natasha'
19th Oct 2023
reviewed by 'Prakash'
28th Sep 2023
reviewed by 'Dr'
12th Sep 2023
reviewed by 'Michele'
29th Dec 2022
reviewed by 'Gian'
23rd Dec 2022
reviewed by 'soykan suicmez'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 96% | 97% | £32,900 | £4,750,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 351 | 13 | 1322 | 55 | 475 | 11 | 669 | 9 | 68 | 17 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
Latest Properties
for Sale 121
Feb 25,2012
Feb 25,2012
7
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this helpful
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Never sold a property so smooth...
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Feb 25,2012
Feb 25,2012
7
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Just rented out my flat with Alex Neil and it all went smoothly. The staff were very helpful - so all good....
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Sep 24, 2013
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Thank you for the kind words. I am pleased you had such a good experience. David Hatch. Director ...
Feb 16,2012
Feb 16,2012
8
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this helpful
this helpful
I was very impressed with the level of customer service I recieved from Alex Neil, I would certainly recommend thier services to anyone buying a house....
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Feb 13,2012
Feb 13,2012
8
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I recently rented a property in Mile End through Alex Neil and was extremely impressed with Greg the Branch Manager, he was always professional, extremely friendly, helpful and always answers queries promptly and efficiently. I absolutely wouldn't hesitate to recommend him and therefore Alex Neil ...
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Sep 24, 2013
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Thank you for adding such kind words, I could not have put the last sentence better myself. Glad you had such a great experience. David Hatch. Director ...
Feb 10,2012
Feb 10,2012
7
people found
this helpful
this helpful
After a challenging sale of our property due to land registry issues we would highly recommend Alex Neil Estate Agents to anyone Buying or Selling in Rotherhithe. They excelled themselves and Reiss Baniff was very helpful, well beyond the call of duty. A big Thank ...
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Feb 05,2012
Feb 05,2012
8
people found
this helpful
this helpful
I would like to confirm that Vicky arranged for me to view Three property's in the area of Bow. I can only tell you that she was professional, helpful and had a great sense of pride in her work. Whilst we have not rented from ...
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Sep 24, 2013
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Thank you for the kind words. I am pleased you had such a good experience. David Hatch. Director ...
Feb 04,2012
Feb 04,2012
8
people found
this helpful
this helpful
I was incredibly happy with the sale of my property and the service of Gilbert Francoise at the Alex Neil Blackheath office. Everything was done in a cheery, friendly and positive way.
I wouldn't hesitate to use thier services again and It was a great ...
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Sep 24, 2013
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Gilbert has been with the company for over 8 years and I am really pleased he continues to offer customers such an enjoyable experience, Thank you for adding your kind words and we look forward to many future dealings. David Hatch. Director ...
Feb 01,2012
Feb 01,2012
10
people found
this helpful
this helpful
I would have no hesitation in recommending Alex Neil. We have worked with Anthony for more than ten years and have found him to be very hard working, straight, and professionanal - much the best Docklands agency. I have tried, alongside Alex Neil other local ...
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Jan 28,2012
Jan 28,2012
22
people found
this helpful
this helpful
I have been a tenant for over 3 years now, they dont have any standard policy in terms of contract renewals. When i highlighted other properties where they are not charging tenant for renewal fees, their agents were absolutely rude. I would suggest tenants to review ...
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What agent could do to change your mind?
Have a common contract charge across all tenants else dontAttached Filesnbsp;
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Jan 24,2012
Jan 24,2012
19
people found
this helpful
this helpful
I agree with comments below and cant believe they get away with it - After discovering my deposit was NOT registered after 3 years as a tenant and after the problems I had getting it returned I checked up on this company (whose company name is ...
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What agent could do to change your mind?
I just feel that I was duped by false PR. Complaints procedure is useless when response is so rude. Just tell the truth - but if they did, no one would use them.Attached Filesnbsp;
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Sep 25, 2013
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Please be assured that all tenancy deposits are held with our clients appointed deposit scheme and all matters are dealt with in accordance with their terms. Please also be advised that all our company registration details are fully available on our website. Unfortunately our Internal Complaints Procedure holds no record of your concerns; however I would be more than happy to independently investigate all maters and offer a full report. Please write to me at 146 Lower Road, London SE16 2UG. Dav ...
Jan 18,2012
Jan 18,2012
18
people found
this helpful
this helpful
Agree with all the negative comments. Im a landlord and will never deal with Alex Neils again. When my tenant moved out and there was a dispute over a broken fixture, Alex Neils assured me they would deal with the ombudsman regarding the deposit which ...
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What agent could do to change your mind?
There is nothing Alex Neils can do now to redeem themselves. They were given every opportunity to come clean and do the right thing and they chose not to, right up to the point of being found out. I will never see them as being anything other than unscrupulous, duplicitous and unprofessional. They give the whole industry a bad name and in my opinion should be shut down.Attached Filesnbsp;
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Sep 24, 2013
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I am sorry to read your comment and sincerely apologise for the way in which you believe your property rental was handled. Unfortunately our Internal Complaints Procedure holds no record of your concerns, however I would be more than happy to independently investigate all maters and offer a full report. Please write to me at 146 Lower Road, London SE16 2UG. David Hatch. Director. ...
Dec 23,2011
Dec 23,2011
14
people found
this helpful
this helpful
I arranged for a viewing at a property via their Surrey Quays branch, I am very interested in the property and have gone through arranging for a mortgage based on this property buy Reiss who I booked an appointment with didn't show up for the ...
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What agent could do to change your mind?
o Showed up for the viewing o Called to say he couldn't make it o Answer my calls when calling to find out where he was o Returning my calls to tell me why he didn't show up o ApologiseAttached Filesnbsp;
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Feb 16, 2012
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Dear Lost Customer
The viewing that you referring to was only on a tentative basis as I stated to you that I needed to contact the Tennant to arrange access then I would get back to you.
I take full responsibility that I assumed that as I didn’t contact you back to confirm the viewing you would realise the viewing was not going ahead.
I deeply sorry for your inconvenience and hope that you can accept my apology.
Regards ...
Dec 10,2011
Dec 10,2011
18
people found
this helpful
this helpful
Major problems and sacked due to continued appalling service.
They arranged for their contractors to do work which was either done so badly no-one noticed, or was never done at all. Interestingly, the insist you write a cheque directly to the contractor, presumably in the ...
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What agent could do to change your mind?
I will never use this agent again for any of my properties in the UKAttached Filesnbsp;
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Sep 24, 2013
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I am sorry to read your comment and sincerely apologise for the way in which you believe your property rental was handled. My records show all matters we brought to my attention and I have independently investigated all maters, providing you with my formal report, with many parts being contrary to the comments you have added. David Hatch. Director. ...
Jul 25,2011
Jul 25,2011
8
people found
this helpful
this helpful
Very irresponsible, let me wait for nearly three weeks and the second bedroom still has no bed......
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Mar 22,2011
Mar 22,2011
14
people found
this helpful
this helpful
Rudest and most unprofessional people I have ever dealt with. Avoid at all costs. It is no surprise that individuals who work in Alex Neil work there because they cannot obtain jobs elsewhere with reputable estate agents. Have a look at their unprofessional responses to ...
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Dec 17,2010
Dec 17,2010
9
people found
this helpful
this helpful
This are the most unprofessional and rude agents I have ever dealt with. I used them 5-6 years ago and they were excellent - especially Chris who has since left. The new Manager is different. Getting money from the deposit was near impossible so the ...
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Jan 25, 2011
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This is simply untrue. We never keep deposits, they are held in accordance with 2004 Housing Act and returned in accordance with the terms of the same. If your issues were true, you should have made a complaint rather than post anonymous allegations. ...
Nov 02,2009
Nov 02,2009
8
people found
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this helpful
Steer clear. They are NOT members of NAEA or ARLA and are registering deposits unlawfully. BEWARE - you may not get your money back! ...
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Jan 25, 2011
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No guesses who this is..... Hows your new agents Mr Walker... shame you commented on how great your new MD is... oh that must be you! Sheer Class.
Leave us alone, we so better without you. ...
Sep 17,2009
Sep 17,2009
10
people found
this helpful
this helpful
I've just had a terrible experience with Alex Neil whilst trying to rent a flat. Other be warned, I would not recommend them to anyone. Waste of time and money, they are unapologetic and unprofessional....
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Jan 25, 2011
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We act in the best interest of our paying customers at all times. ...
Nov 19,2008
Nov 19,2008
8
people found
this helpful
this helpful
Dismal. Really, really, breathtakingly poor. They are interested in their commission and little else it would appear. Items went missing from the flat, the checkout list was laughable (things like actually turning electronic items on to check that they work never happened, for example), one ...
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Aug 06,2008
Aug 06,2008
2
people found
this helpful
this helpful
I found the staff very helpful and would always reccomend this firm...
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Jan 24, 2012
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Comment left by David 'Snatch' Hatch? Operations Director of ....... Alex Neil???? ...
Vendor Fees
Overall Fees
2% (inc. VAT), On Completion (Fees are negotiable)Our fee structure is on a no-sale, no-fee basis. Sole Agency Fee - 2.0% + VAT (2.4% inc VAT), Joint Agency Fee - 2.5% + VAT (3.0% inc VAT) and Multi-Agency Fee - 3.0% + VAT (3.6% inc VAT). Fees are subject to minimum charges of £5,000 + VAT (£6,000 inc VAT) for Sole & Joint Agency and £6,000 + VAT (£7,200 inc VAT) for Multi-Agency.
Last updated on 09/02/2024, 9:51 AM by Matteo Congedo - Regional ManagerKindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Alex Neil are committed to providing you with a first-class service. If for any reason you are not entirely satisfied, we want to hear from you as soon as possible so we can put matters right and take steps to prevent the problem happening again.
The quickest way to resolve your complaint is to submit it in writing to our Head Office at 146 Lower Road, London SE16 2UG.
We will promptly acknowledge your complaint by return, and a full and detailed response to your written complaint will follow. After receiving our final response you are not satisfied, you have the right to refer your complaint onto The Property Ombudsman for Estate Agents at: The Property Ombudsman for Estate Agents, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP email: [email protected]
Last updated at 4:12 PM 06/02/2024 by Jon Pulman
The quickest way to resolve your complaint is to submit it in writing to our Head Office at 146 Lower Road, London SE16 2UG.
We will promptly acknowledge your complaint by return, and a full and detailed response to your written complaint will follow. After receiving our final response you are not satisfied, you have the right to refer your complaint onto The Property Ombudsman for Estate Agents at: The Property Ombudsman for Estate Agents, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP email: [email protected]
Awards won by Alex Neil
Regional Awards won by Alex Neil
Individual Branch Awards
London, SE16
Best Letting Agent in SE16 London, E3
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2022
Best Letting Agent in E3
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2022
Best Estate Agent in E3
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2021
Best Estate Agent in Bow
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2021
Best Letting Agent in Bow
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2021
Best Estate Agent in E3
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2021
Best Letting Agent in E3
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2022
Best Estate Agent in East Central London
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2021
Best Estate Agent in East Central London
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2021
Best Letting Agent in East Central London
