Zoom995
4.5/5, 41 reviews
85% recommended
96% sales valuation accuracy
97% sales fee satisfaction
83% lettings valuation accuracy
82% lettings fee satisfaction
No description for branch.
Zoom995 |

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 96% 97% £171,500 £820,000
Lettings 83% 82% £825 £2,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
6 0 3 2 21 1 5 1 0 2
Areas covered
  • West Sussex / Surrey
  • East Sussex
  • South East
Address

4 Brittingham House Orchard Street
Crawley
West Sussex
RH11 7AE
01293 533 550

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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DPS
Latest Properties

“Nice and smooth transaction. Got there in the......”

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Oct 03,2019
Minithumbup
Kyran
Stuart
By: 'Gio Ojeda'
Oct 03,2019
0 people found
this helpful
Nice and smooth transaction. Got there in the end as we are moving home on Monday. Sold the flat without any problem. It was a pleasure working with the team. Brilliant communication as they answered all my queries either by email or by phone. Respond ...
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“Mortgage approved with the help of Michael an......”

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Oct 03,2019
Minithumbup
Michael
Holly
By: 'Gio Ojeda'
Oct 03,2019
0 people found
this helpful
Mortgage approved with the help of Michael and his team. We are very happy that finally we are moving home on Monday. Bought the new property through Zoom995. What a brilliant staffs you have. More power to you. Highly recommended. Will use Zoom995 again if ...
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“Absolutely an amazing team, nothing too much ......”

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Oct 03,2019
Minithumbup
Terry
Sam
By: 'Juliette Callaghan'
Oct 03,2019
0 people found
this helpful
Absolutely an amazing team, nothing too much trouble, so helpful, would definitely recommend them, the whole process was straight forward from start to finish...
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“I've been with Zoom 995 for 1 year know and f......”

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Sep 23,2019
Minithumbup
Sam
Terry
By: 'Lee Francis'
Sep 23,2019
0 people found
this helpful
I've been with Zoom 995 for 1 year know and find them to be very helpful. I resently had to find a new property to rent and have a small dog. Having a pet is not very easy to find a Landlord that will allow pets but ...
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“All staff very happy to help.Outstanding cost......”

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Sep 18,2019
Minithumbup
Michael
Kyran
By: 'Gabriel De Jesus'
Sep 18,2019
0 people found
this helpful
All staff very happy to help.Outstanding costumer service and very friendly set of staff. Would definitly recomend the company again....
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“Avoid like the plague. Very clever - did the ......”

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Sep 16,2019
Minithumbdown
Terry
Sam
By: 'Shaun Southall'
Sep 16,2019
0 people found
this helpful
Avoid like the plague. Very clever - did the check-in without telling us and didn't send the inventory paperwork until just over 2 weeks after tenancy started. Let us a property at £1,475 pm that could have easily been condemned. Left me spending hundreds of pounds getting ...
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Was this helpful? Yes
By: Shaun Southall
Sep 19, 2019
View all comments (1)
Having expressed my dissatisfaction, I was contacted repeatedly by their director, Stuart Robinson, who was disappointed to hear of my experiences, I have heard Zoom995's side of the story and whilst I have maintained that I understand there are obligations that they simply have to fulfill on behalf of their client, the lack of joined-up approach would remain a concern for me were I to consider letting from them again in the future. However, I appreciate the contact - I've had agents who haven't ...

“Always helpful, informative and efficient. If......”

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Aug 23,2019
Minithumbup
Kyran
Kyran
By: 'Marilyn Greatorex'
Aug 23,2019
0 people found
this helpful
Always helpful, informative and efficient. If the agent I requested was not available immediately a call back was arranged for later in the day, and always kept. The agent was more informative than our solicitor!...
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“I can't praise the Team at Zoom 995 enough fo......”

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Aug 07,2019
Minithumbup
Kyran
By: 'Linda Jones'
Aug 07,2019
0 people found
this helpful
I can't praise the Team at Zoom 995 enough for such great proffessional service. I would thoroughly recommend them and special thanks to Kyran for keeping me informed at all times with the progress being made. Thank you all so much for your great service....
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“Zoom995 went above and beyond to make my move......”

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Aug 02,2019
Minithumbup
Terry
Sam
By: 'Richards Amy'
Aug 02,2019
0 people found
this helpful
Zoom995 went above and beyond to make my move as stress-free as they could. They were very efficient and always at the end of the phone if I had any questions that needed to be answered....
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“Terrible experience for first time buyers. Sp......”

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Jul 30,2019
Minithumbdown
By: 'Lorissa Petrullo'
Jul 30,2019
0 people found
this helpful
Terrible experience for first time buyers. Spoke to us as if we were being a pain. Didn't help. When we went to finally collect our keys it was a 'here are your keys congratulations, now go away' never got our champagne or beer that was ...
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Was this helpful? Yes
By: Stuart Robinson
Jul 30, 2019
View all comments (1)
Hi Lorissa, thank you for your feedback although we are of course sad to hear that you were not happy with the service you received as buyers. In relation to your points about us not helping, having looked at the file i can see that we showed you around the property five times, which three of these were after your offer was accepted, even our vendors were a little bit frustrated towards the end and we did everything we could to appease them. We also helped you fill out all of your solicitor pape ...

“Excellent service. From first email to comple......”

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Jul 30,2019
Minithumbup
Kyran
Stuart
By: 'Iain Gray'
Jul 30,2019
0 people found
this helpful
Excellent service. From first email to completion the whole team have worked well to ensure a smooth sale. Cannot fault this service, They work to a high standard to ensure clients are aware of every step of selling a house. Contact is regular and nothing ...
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“First class service from start to finish...”

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Jul 03,2019
Minithumbup
Kyran
Terry
By: 'Gary Scully'
Jul 03,2019
0 people found
this helpful
Top service from day one. Very professional from start to finish. Thanks to all the staff, would happily recommend the Zoom 995 team in Crawley....
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“Excellent service...”

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Jun 13,2019
Minithumbup
Kyran
By: 'Laura'
Jun 13,2019
0 people found
this helpful
I chose Zoom995 to sell my property because their prices are the best out there. It was on with another agent who wanted £2,500 if they sold my flat. Zoom995 sold it and it only cost me £600! Communication throughout has been great, calls always answered or ...
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Comment on agent fees
Bargain!
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“You pay for nothing more than a shoddy Rightmove advert...”

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May 15,2019
Minithumbdown
By: 'JR'
May 15,2019
0 people found
this helpful
One star review is generous. if you fancy parting with your money for the fun of it then instruct these cowboys....
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“Sale of 1 bedroom flat in Crawley...”

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May 04,2019
Minithumbup
Kyran
By: 'Dave'
May 04,2019
1 people found
this helpful
I would highly recommend Zoom 995 who marketed our one bedroom flat in Crawley. Kyran was excellent throughout the whole process regularly keeping us up to date and chasing other parties when required ensuring that exchange and completion took place within agreed timescales. We marketed with ...
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Comment on agent fees
Good. Very reasonable in comparison to other agents.
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“Waste of space...”

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Apr 04,2019
Minithumbdown
By: 'Paul Prendy'
Apr 04,2019
1 people found
this helpful
Waste of time promised lots and delivered nothing money for nothing it's legal theft don't use them they are not worth the effort or time please go elsewhere and use a proper estate agent...
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Comment on agent fees
To expensive
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“Great experience...”

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Mar 21,2019
Minithumbup
Kyran
By: 'Sophie'
Mar 21,2019
0 people found
this helpful
I had a great experience from viewings to exchange with Kyran. He was professional and kept me informed by email every step of the way. Thank you!...
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Comment on agent fees
Adequate
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“Trusting and Reliable...”

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Mar 14,2019
Minithumbup
Stuart
Terry
By: 'Roxy'
Mar 14,2019
0 people found
this helpful
I've been a client to Zoom995 for the last 4-5yrs, the Management is one of the best out there and also had taken away any stress towards managing my property. The team are very friendly, approachable and professional all the time! Thank you :-)...
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Comment on agent fees
Good
Was this helpful? Yes
By: Terry
Mar 15, 2019
View all comments (1)
Good Afternoon Roxy, Thank you so much for your review, I am very happy that you are delighted with the service. ...

“Great service...”

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Feb 07,2019
Minithumbdown
Kyran
Michael
By: 'H Mohsin'
Feb 07,2019
0 people found
this helpful
As a first-time seller (and onward buyer) the team at Zoom were excellent in guiding and keeping us well informed. Would certainly recommend them...
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Comment on agent fees
Reasonable
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“Great service...”

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Jan 31,2019
Minithumbup
Kyran
By: 'Emily Bayjoo-Kassam'
Jan 31,2019
0 people found
this helpful
We bought our property through Zoom995. The agent replied quickly to any queries we had. Thank you for the friendly and efficient service! Mr and Mrs Bayjoo-Kassam...
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“flat...”

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Jan 28,2019
Minithumbup
Kyran
By: 'Leigh Carden'
Jan 28,2019
0 people found
this helpful
I used Zoom due to their very low rates and was a little frustrated due to it taking a couple of months to sell but kyran was great and pacified me with facts and figures as to why. once a sale was agreed Kyran went ...
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Comment on agent fees
Agent fees were great and there were no hidden costs I paid up front. I paid nowhere near what most estate agents where trying to charge me.
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“Five star...”

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Jan 24,2019
Minithumbup
Sam
Terry
By: 'Sandra'
Jan 24,2019
0 people found
this helpful
I have dealt with Zoom995 for several years now and have always found everyone very helpful, pleasant, friendly and professional. Sam always responds quickly and efficiently to any queries either from the tenants or myself....
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Comment on agent fees
Good value.
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“Overall a very good experience!...”

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Jan 24,2019
Minithumbup
Stuart
Terry
By: 'Santosh'
Jan 24,2019
0 people found
this helpful
Stuart got in touch with us to discuss our options with reference to the property we wanted to rent out. This 1-2-1 interaction helped us understand our options incl. fees & charges and any other costs associated with renting out a property. The website clearly ...
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Comment on agent fees
Very reasonable in comparison to other agencies' fees.
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“Sam...”

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Jan 24,2019
Minithumbup
Sam
Terry
By: 'CRF'
Jan 24,2019
0 people found
this helpful
Stuart has got a really good team now, helpful and knowledgeable which is what you need when you are just starting out. Sam has been very supportive and professional at times when I really needed it!...
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Comment on agent fees
Very reasonable zoom must be one of the first agents to get rid of the extortionate estate agents fees in this country. Now others have followed but Not as good
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“Professional, personable lettings agents - willing to go the extra mile....”

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Jan 16,2019
Minithumbup
Terry
Sam
By: 'Arabian Night'
Jan 16,2019
0 people found
this helpful
A very professional team who are approachable and attentive to Landlord's queries. E-mails are responded to both promptly and courteously and there is never a feeling of asking for too much. In my opinion the service goes above and beyond my expectations and the team ...
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Comment on agent fees
A fair fee structure.
Was this helpful? Yes

“AMAZING service!...”

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Dec 14,2018
Minithumbup
Kyran
Terry
By: 'Kylie W'
Dec 14,2018
0 people found
this helpful
Could not be more happy with the service Zoom have provided, from Stuart coming out to value to being handed over to Kyran the whole process has been seamless. I could mainly always get hold of Kyran and he would action anything required within minutes ...
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Comment on agent fees
The price is just the icing on the cake! Minimal cost but maximum customer service.
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“really friendly and helpful...”

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Dec 08,2018
Minithumbup
Sam
Terry
By: 'jojo'
Dec 08,2018
0 people found
this helpful
So helpful and much better value for money than my previous agents. They found a new tenant within 3 days . My previous tenant had to move back home as daughter ill so I changed to Zoom ...and have been very pleased....
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Comment on agent fees
Fees are excellent
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“Excellent!...”

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Nov 30,2018
Minithumbup
Kyran
By: 'Kirsty'
Nov 30,2018
0 people found
this helpful
Kyran was amazing. He went above and beyond for us, thank you! The process was easy, we will definitely recommend Zoom995!...
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By: Terry
Dec 01, 2018
View all comments (1)
Thank you for your kind words Kirsty I am happy you had a great experience with us at Zoom995. Enjoy your new home ...

“Excellent customer service...”

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Nov 29,2018
Minithumbup
Kyran
By: 'Craig'
Nov 29,2018
0 people found
this helpful
I was very impressed with the service I received from Zoom995 throughout the sale of my property. Kyran in particular was very thorough, engaging and delivered superior customer service throughout the process from offer to completion. I would highly recommend the service of Zoom995 and ...
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Comment on agent fees
Very reasonable agent's fees
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“Out of this World...”

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Nov 29,2018
Minithumbup
Terry
Stuart
By: 'Angela Bryant'
Nov 29,2018
0 people found
this helpful
Zoom - no other agent comes close to the value and excellent service offered by Zoom995. As landlords and investors we have used Zoom to sell numerous properties and always find the staff a delight to speak to, and efficient, quick and very professional....
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Comment on agent fees
Unbeatable value!
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Staff picture Stuart
(6)
Staff picture Michael
(5)
Staff picture Terry
(19)
Staff picture Kyran
(20)
Staff picture Sam
(8)
Staff picture Tom
(0)
Staff picture Holly
(1)
Staff picture Eden
(0)

Tenant Fees

Overall Fees
£595 (inc. VAT), Pay Upfront

Home visit to verify property details 
Valuation guide 
Advertise on Righmove, Primelocation and Zoopla 
Professional Photography and Enhancement 
Detailed property description 
Dedicated Expert and Account Management 
Offer and Sale Negotiation 
Sale support 
Free mortgage consultation for buyers and sellers 
Buyer Qualification 
Viewing Organisation 
EPC (Energy Performance Certificate) 
Floor Plan 

Last updated on 05/11/2018, 11:25 AM by Heather, allAgents

Overall Fees
£995 (inc. VAT), On Completion

Home visit to verify property details 
Valuation guide 
Advertise on Righmove, Primelocation and Zoopla 
Professional Photography and Enhancement 
Detailed property description 
Dedicated Expert and Account Management 
Offer and Sale Negotiation 
Sale support 
Free mortgage consultation for buyers and sellers 
Buyer Qualification 
Viewing Organisation 
EPC (Energy Performance Certificate) 
Floor Plan 

Last updated on 05/11/2018, 11:29 AM by Heather, allAgents

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 3:06 PM 12/10/2018 by Terry

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