Zone Letting
3.9/5, 127 reviews
72% recommended
100% sales valuation accuracy
100% sales fee satisfaction
71% lettings valuation accuracy
76% lettings fee satisfaction



Property Features

Why Zone Letting?

Zone Letting sales and letting agents are leading property professionals in the UK. We have offices in Edinburgh, Glasgow and London, where we provide a range of property management services. Zone Group has been established ...
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Why Zone Letting?


Zone Letting sales and letting agents are leading property professionals in the UK. We have offices in Edinburgh, Glasgow and London, where we provide a range of property management services. Zone Group has been established in 2003 and since then we have had a tremendous success in managing more than twenty-five thousand lettings with tenants and successfully sold more than fifteen thousand houses and flats in Scotland and London. We are experts in property marketing, where we exceed with our stunning visuals. As business professionals we exceed property market sales and provide the most accurate rental valuations in Edinburgh, Glasgow and London. Zone Letting provides first class customer service with professional and knowledgeable staff and friendly attitude.


Zone Letting founders have more than 60 years of combined experience in property management and are always proactive in helping clients achieve maximum results with our company. We offer an efficient and transparent estate and letting agency service. Our Edinburgh, Glasgow and London offices attract over 80% of clients through recommendations. Zone Group works closely with other top professionals in the property industry to assist clients with easy property investments that are buying their first house or multi-property investors that are expanding their portfolio. Our global clientele spans as far as forty-two countries around the world. Zone Lettings is a registered property agent with Property Ombudsman, CAL, SAL and DPS to keep up to date on property legislation and current obligations for letting agents.


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Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £95,000 £230,000
Lettings 71% 76% £350 £1,400
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
14 1 76 27 0 1 0 0 1 7
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“I was new to Edinburgh and Byram already came highly ......”

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Apr 02,2015
Minithumbup
Byram
By: 'BO'
Apr 02,2015
1 people found
this helpful
I was new to Edinburgh and Byram already came highly recommended by a friend. I was looking for a flat to rent at the worst possible time - at the height of the Fringe, so at every property where I turned up there were 10 or ...
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“I was a tenant of Zone Letting for just over 2 ......”

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Mar 26,2015
Minithumbup
By: 'Mark'
Mar 26,2015
1 people found
this helpful
I was a tenant of Zone Letting for just over 2 years and was very satisfied with their service. The initial letting process was simple and open. Upon moving into the property they provided a CD containing photos of the current wear and tear in the ...
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“I was very happy dealing with Zone lettings. The check ......”

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Mar 26,2015
Minithumbup
Aislinn
By: 'Laila'
Mar 26,2015
0 people found
this helpful
I was very happy dealing with Zone lettings. The check in and check out processes were very smooth and fast. They are very prompt in getting back to use regarding maintenance or if any thing comes up. We had no issues at all with them ...
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“Generally my dealings with Zone were good and they sorted ......”

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Mar 23,2015
Minithumbup
By: 'Duncan'
Mar 23,2015
0 people found
this helpful
Generally my dealings with Zone were good and they sorted out any problems with the property quickly and professionally. There was one issue that dragged out that was not really their fault (problems with the contractors hired to carry out repairs) but I did feel ...
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“Super agent, I had been with Zone for over four ......”

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Mar 23,2015
Minithumbup
By: 'Siobhan'
Mar 23,2015
1 people found
this helpful
Super agent, I had been with Zone for over four years and they were great. Always very quick to remedy any maintenance issues that came up and good communication also. Honestly, I can't recommend them highly enough....
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“We rented a property through Zone lettings and found everyone ......”

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Mar 19,2015
Minithumbup
Chris
By: 'Louise'
Mar 19,2015
1 people found
this helpful
We rented a property through Zone lettings and found everyone we dealt with to be professional, helpful and friendly. During our time we hardly had anything go wrong with the house, so rarely needed to contact them, but small issues that needed to be fixed ...
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“My overall experience with Zone Letting is definitively positive. I ......”

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Mar 03,2015
Minithumbup
By: 'Gaetano'
Mar 03,2015
1 people found
this helpful
My overall experience with Zone Letting is definitively positive. I rented a flat for more than three years and I never had problems with them. They are reasonable and they did their best to help me in many occasions. I warmly recommend this letting agency...
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“I have been with Zone Letting for 2yrs and have ......”

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Mar 01,2015
Minithumbup
By: 'Colleen'
Mar 01,2015
0 people found
this helpful
I have been with Zone Letting for 2yrs and have found them to be polite and helpful both in person and on the phone. They maintain their property's to a high standard, if something goes wrong they keep you up to date with progress and ...
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“Overall, the service from Zone Letting was great during my ......”

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Feb 25,2015
Minithumbup
Aislinn
By: 'PW'
Feb 25,2015
0 people found
this helpful
Overall, the service from Zone Letting was great during my staying. I stayed in the flat for many years, and met several staff in the agent company. We had pleasant conversations and formed a smooth relationship. There were a few times I called for help ...
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“I would not hesitate to recommend Zone to anyone. I ......”

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Feb 14,2015
Minithumbup
Chris
By: 'Dominic'
Feb 14,2015
1 people found
this helpful
I would not hesitate to recommend Zone to anyone. I was a tenant for 7 years and had a first class experience. Chris was a great agent, nothing was a hassle. I think they offer a really good service from start to finish....
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“I first started dealing with zone letting in August 2014 when ......”

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Jan 30,2015
Minithumbup
Amy
By: 'Kevin'
Jan 30,2015
1 people found
this helpful
I first started dealing with zone letting in August 2014 when viewing a property in Glasgow. The viewing was swift and any questions asked Scott was able to answer. After signing the lease we moved in to the property in September 2014 to our horror the flat ...
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“Chris was helpful and informative in the setting up of ......”

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Dec 31,2014
Minithumbup
Chris
By: 'Lorna'
Dec 31,2014
0 people found
this helpful
Chris was helpful and informative in the setting up of my tenancy contract. He liaised with the property owner on my behalf when I requested repairs to be carried out to the property. On another occasion he did organise a plumber to come out to ...
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“Brilliant service.I have to be frank I have never ......”

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Dec 22,2014
Minithumbup
By: 'odini'
Dec 22,2014
0 people found
this helpful
Brilliant service. I have to be frank I have never received a full refund on my deposit before. After much effort cleaning the flat I was extremely impressed by the guys professionalism. I'd always recommend using Zone Lettings if you are looking to rent in ...
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“Great service! We stayed in our flat for over 4 years ......”

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Dec 08,2014
Minithumbup
By: 'Lorna'
Dec 08,2014
1 people found
this helpful
Great service! We stayed in our flat for over 4 years and the team at Zone Letting were Always professional and efficient. Would definitely recommend them!...
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“As this was our first time letting a property, we ......”

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Nov 27,2014
Minithumbup
By: 'Jole'
Nov 27,2014
0 people found
this helpful
As this was our first time letting a property, we were unsure of all the ins and outs but it was all made easy here. We found everyone at Zone Letting efficient and they promptly sorted out any queries, issues or problems. Would recommend....
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“After using a much larger company for three years which ......”

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Nov 10,2014
Minithumbup
Amy
By: 'Debbi'
Nov 10,2014
0 people found
this helpful
After using a much larger company for three years which was not a nice experience it is great to be with a company which is not only efficient but also friendly and personal. Amy has been great at helping me sort out a problem with ...
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“Zoneletting is quite professional and responsive though sometimes there was ......”

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Nov 06,2014
Minithumbup
By: 'Z'
Nov 06,2014
0 people found
this helpful
Zoneletting is quite professional and responsive though sometimes there was a delay in email reply. Generally it's a pleasant time to live at their property....
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“I have used Zone Lettings for many years now to ......”

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Nov 04,2014
Minithumbup
By: 'Gerry'
Nov 04,2014
0 people found
this helpful
I have used Zone Lettings for many years now to rent various properties. I have always found them easy to deal with and very pro-active when either dealing with any issues relating to the property and also finding new tenants when the property has become ...
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“Zone Letting have been managing my property since February 2014 and ......”

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Oct 31,2014
Minithumbup
Byram
By: 'Zone'
Oct 31,2014
1 people found
this helpful
Zone Letting have been managing my property since February 2014 and I have had nothing but a first class service. From the initial meeting to general contact I couldn't have asked for anything more. I am currently working overseas so having the security and service from ...
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“The staff at Zone Letting are extremely talented. What I ......”

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Oct 30,2014
Minithumbup
Chris
By: 'Graham'
Oct 30,2014
1 people found
this helpful
The staff at Zone Letting are extremely talented. What I use them for it to find the 'RIGHT' tenants for my properties. They understand the subtlety of the market place and have an innate ability to gauge the correct person to live in my flat. ...
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Comment on agent fees
The fees are very reasonable for the work they do,
Was this helpful? Yes

“I Have Used Zone Letting over a 4 year period for ......”

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Oct 07,2014
Minithumbup
Byram
By: 'Derek'
Oct 07,2014
1 people found
this helpful
I Have Used Zone Letting over a 4 year period for my small flat in Edinburgh City centre (Haymarket), each Time the Property comes up for a new Tenant, they proactively market, assess my property suitability for the ever changing rental market and give guidance to ...
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Comment on agent fees
All Paperwork from Zone Letting is very clear and detailed, including the external services they provided ( ie Painter/Cleaners) on my overall billing. They have also helped me ensure I've complied with all my Legal obligations as a landlord. Very Competitive I feel
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“The major problem for a person new in town is ......”

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Oct 03,2014
Minithumbup
By: 'Nikos'
Oct 03,2014
0 people found
this helpful
The major problem for a person new in town is the fact that every agent office demands a guarantor. If a guarantor is not available then you need to pay six months in advance. This problem was solved, because we were not asked for anything ...
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Comment on agent fees
The agency had no fees, other than what is described in the main comments.
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“- Zone letting provided false information on my deposit.- Zone ......”

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Sep 21,2014
Minithumbdown
By: 'RachD'
Sep 21,2014
6 people found
this helpful
- Zone letting provided false information on my deposit. - Zone letting do not call tenants back on several occasions when promised. - Zone letting try to charge you for 'wear and tear'. - Scott has a dismissive 'I can't be bothered attitude' for a "senior" ...
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“Absolutely terrible company. From the first day I met Scott ......”

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Sep 10,2014
Minithumbdown
By: 'jaybob'
Sep 10,2014
3 people found
this helpful
Absolutely terrible company. From the first day I met Scott McKinnon, it was clear to me that he was a horrible man. He is rude, ill mannered, arrogant and aggressive. I moved in to a flat in Glasgow and immediately asked zone letting to fix ...
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What agent could do to change your mind?
Nothing could possibly change my mind about this company. I thoroughly encourage others to avoid using them.
Attached Filesnbsp;
Was this helpful? Yes
By: Gary Towey
Sep 16, 2014
View all comments (1)
Jake I am very disappointed at your comments and I will speak to Scott regarding comments above, however I feel that your conduct throughout your Tenancy should also be raised as you would not communicate with the office and treated the property in a terrible state keeping pets in the property without permission and sub letting again without permission. We have photographic evidence in respect of the condition after check out and if you are anyone else would like to see these we can provide wher ...

“I rented a flat with Zone for three years and ......”

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Sep 01,2014
Minithumbup
By: 'Angie'
Sep 01,2014
1 people found
this helpful
I rented a flat with Zone for three years and they have been great. We were originally going to rent with a much bigger, well known agency in Edinburgh but we found our flat with Zone and it is been great to deal with a ...
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“The flat was easy to sort out and get into ......”

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Aug 18,2014
Minithumbdown
By: 'Tom'
Aug 18,2014
4 people found
this helpful
The flat was easy to sort out and get into but the few problems were a broken shower and faulty doors. i asked for these problems to be addressed and eventually got round to fixing them myself as no one had turned up. approximately 6 months ...
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“I had a great experience with this agency. Thank you ......”

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Aug 04,2014
Minithumbup
By: 'Barry'
Aug 04,2014
0 people found
this helpful
I had a great experience with this agency. Thank you for all your help. :) 10/10 Very friendly people. Found me a flat very quickly....
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“Professional, responsive and reliable. Great service, especially as I am ......”

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Jul 30,2014
Minithumbup
By: 'Kimbostar'
Jul 30,2014
0 people found
this helpful
Professional, responsive and reliable. Great service, especially as I am an overseas landlord...
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“We rent a property in Edinburgh for 2 years with zoneletting. ......”

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Jan 20,2014
Minithumbdown
Chris
By: 'Sigma173'
Jan 20,2014
7 people found
this helpful
We rent a property in Edinburgh for 2 years with zoneletting. In a few words this company is the worst example of a property agency. They should be a case study of what NOT to do when you are a company in that field. When we ...
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What agent could do to change your mind?
See how all the other agencies work and help their tenants straight away. This is called ''SERVICE'' and that is what they should provide.
Attached Filesnbsp;
Was this helpful? Yes
By: ClaireLJ
Mar 26, 2015
View all comments (3)
Wow, I am astonished that Zone have used the reviewers full name here to intimidate and try to negate his comments. Very unprofessional. Reviews are for the benefit of prospective customers and if you truly offer a good service your reviews will balance out. I usually discount the best and the worst reviews, not an option here as there only seems to be glowing or appalling. ...

“Where do I begin? At first my experience was great. ......”

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Oct 14,2013
Minithumbdown
By: 'catpowerr'
Oct 14,2013
6 people found
this helpful
Where do I begin? At first my experience was great. Easy transaction, I received the keys on time, everything was fine. As I moved in I noticed a few things that needed to be changed- for one, the master bedroom bed was falling apart, simply ...
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What agent could do to change your mind?
If they weren't lazy or liars.
Attached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 12:21 PM 02/07/2018 by allAgents

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