Zone Property Management & Letting
2/5, 29 reviews
34% recommended
75% sales valuation accuracy
50% sales fee satisfaction
100% lettings valuation accuracy
50% lettings fee satisfaction



Property Features

Property management and letting services covering East London and surrounding area. show more Property management and letting services covering East London and surrounding area.

...left to get your reviews in for the
2024 allAgents People Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 75% 50% £310,000 £310,000
Lettings 100% 50% £633 £1,200
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
5 10 2 7 1 0 1 0 1 2
Areas covered
Address

732 High Road
Leytonstone,London
Greater London
E11 3AJ
020 8558 4884

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Advertise on
Latest Properties

No Properties

“Zone are the worst management agent I have ev......”

Share on :
Mar 07,2024
Minithumbdown
James
By: 'Simon'
Mar 07,2024
1 people found
this helpful
Zone are the worst management agent I have ever dealt with. I have experienced numerous issues, of which I will detail below. 1) Zone are uncontactable via phone and will not give you a call. They state all communication must be via email, despite this being ...
read full review
Was this helpful? Yes

“* No wonder they went bankrupt! They deregistered our tenancy deposit ......”

Share on :
Jun 05,2015
Minithumbdown
Carol
By: 'Disgusted'
Jun 05,2015
0 people found
this helpful
* No wonder they went bankrupt! They deregistered our tenancy deposit held with TDS without our knowledge or consent. Only found out that our deposit was no longer protected when we moved out of the property! Had to battle over a month with the new letting ...
read full review
Was this helpful? Yes

“Zone... what can. The fact the director Carol received cheap/......”

Share on :
Mar 09,2015
Minithumbdown
Carol
By: 'Sue'
Mar 09,2015
3 people found
this helpful
Zone... what can. The fact the director Carol received cheap/free rent from one of her 'clients' and in turn she nade sure that extremely high deductions were made from deposits... Turned blind eye to landlords wrong doing etc. All whilst living on his estate.. ...
read full review
Was this helpful? Yes

“Right up until March they were taking money from my ......”

Share on :
Sep 04,2014
Minithumbdown
Carol
By: 'HackedOff'
Sep 04,2014
1 people found
this helpful
Right up until March they were taking money from my tenant - and would still be now if I hadn't told him to start paying me direct - but now they have completely gone to ground owing me 2 months rent and the tenant's deposit (which ...
read full review
What agent could do to change your mind?
Not steal our money!
Attached Filesnbsp;
Was this helpful? Yes

“If you have lost rent or unable to find your ......”

Share on :
Aug 05,2014
Minithumbdown
By: 'BEWARE'
Aug 05,2014
5 people found
this helpful
If you have lost rent or unable to find your deposit please contact http://www.actionfraud.police.uk/home. Carol Glasgow Coptfold Hall Farm House Writtle Road Margaretting Ingatestone Essex CM4 0EL last known address...
read full review
Was this helpful? Yes

“was shocked that carol glasgow did not inform landlords that ......”

Share on :
Apr 30,2014
Minithumbdown
By: 'Fatma'
Apr 30,2014
3 people found
this helpful
was shocked that carol glasgow did not inform landlords that she was selling the business. They owed us rents for 2 properties and tenants deposits. Even TDS did not inform us or the tenants that the tenancy protection ended. We reported to ActionFraud.police.uk and ...
read full review
Was this helpful? Yes
By: Disgusted
Jun 05, 2015
View all comments (1)
They did exactly the same to us Fatma! They derigistered our deposit held with TDS without our knowledge or consent! Only found out that our deposit was left unprotected when we moved out of the property and enquired with TDS about our deposit. Still battling to get our deposit back with the letting agent which took over from Zone Property Management. Absolutely disgusted with them all! I hope they get done for their fraud! ...

“They owe us one month's rent on 2 properties, tenant's deposits, £150 ......”

Share on :
Apr 24,2014
Minithumbdown
By: 'Fatma'
Apr 24,2014
0 people found
this helpful
They owe us one month's rent on 2 properties, tenant's deposits, £150 for emergency work + fees charged for whole yr. Tenants have not been informed where their deposits are kept. The tenants' deposits were registered with TDS and we have been advised that this ended in transfer ...
read full review
Was this helpful? Yes

“The owners and staff at Zone Property management are liars ......”

Share on :
Mar 07,2014
Minithumbup
Carol
By: 'Backy'
Mar 07,2014
7 people found
this helpful
The owners and staff at Zone Property management are liars and criminals. They have stolen our money and told us lies on the phone about the ¢â‚¬Ëœplan' to pay back our money. While it will not help get the money back, we have to use ...
read full review
Was this helpful? Yes
By: Ge
Apr 08, 2014
View all comments (1)
We have hired a lawyer and the response we got from Carol Glasgow is that she sold the property we have got no where with this and are looking for compensation of 10, 000 for money they stole. Any help would be appreciated please ...

“I am still waiting for my landlord monthly rent payment ......”

Share on :
Dec 29,2013
Minithumbdown
By: 'A'
Dec 29,2013
6 people found
this helpful
I am still waiting for my landlord monthly rent payment and statement despite numerous email requests. I have tried telephoning but their telephone number is not responding. I have visited their offices today to find it closed and abandoned. It has apparently, after speaking to ...
read full review
What agent could do to change your mind?
respond to my email enquires, inform me of their new contact details (telephone and office address) and pay the money owed to me
Attached Filesnbsp;
Was this helpful? Yes
By: D
Apr 08, 2014
View all comments (4)
Does any one have any details for the company or owners? ...

“I have been a landlord of zones for the past 15 ......”

Share on :
Dec 11,2013
Minithumbup
By: 'Genuine'
Dec 11,2013
3 people found
this helpful
I have been a landlord of zones for the past 15 years and have always received my rent on time. They have always responded to any queries efficiently. Throughout my many years with them my property has only been vacant for a total period of three ...
read full review
Was this helpful? Yes
By: Becky
Mar 04, 2014
View all comments (1)
Are you stilling getting monthly statements and payments from Zone? ...

“Excellent news from the two previous posters as it appears ......”

Share on :
Nov 23,2013
Minithumbup
Carol
By: 'Linda'
Nov 23,2013
1 people found
this helpful
Excellent news from the two previous posters as it appears that Zone is still operating (or were the reviews based on historical experiences?). Can you please share current details of where we can contact Zone?...
read full review
Was this helpful? Yes
By: lola
Dec 02, 2013
View all comments (1)
hi,do u have a number or a way of contacting them, ...

“They sold me my flat which they then rented out ......”

Share on :
Nov 22,2013
Minithumbup
By: 'Elizabeth'
Nov 22,2013
0 people found
this helpful
They sold me my flat which they then rented out for me. They recommended the solicitors also.He was marvelous.No hassle quick sale.New carpets then new tenant.job done.Looking for another now....
read full review
Was this helpful? Yes

“They let my flat in less than a week. I ......”

Share on :
Nov 22,2013
Minithumbup
By: 'Javier'
Nov 22,2013
0 people found
this helpful
They let my flat in less than a week. I got a good tenant that respects the ground floor neighbor (my mother) and is a pleasure to deal with. Thanks...
read full review
Was this helpful? Yes
By: Georgina
Dec 04, 2013
View all comments (1)
This is wonderful news - if you still have a tenant and are still receiving rent from Zone please do share where they are and how you are receiving this as we are not and have tenants who will not be getting their deposit back. ...

“I have been a landlord of zones for the past 15 ......”

Share on :
Nov 17,2013
Minithumbup
Carol
By: 'Genuine'
Nov 17,2013
1 people found
this helpful
I have been a landlord of zones for the past 15 years and have always received my rent on time. They have always responded to any queries efficiently. Throughout my many years with them my property has only been vacant for a total period of three ...
read full review
Was this helpful? Yes
By: Angrylandlord
Nov 23, 2013
View all comments (2)
Oh how I laughed at the posting by "genuine landlord" on 17th Nov. Agree 100% with comments from Gerogina of 19 Nov. Zone and the "team" are a perfect example of why this industry urgently needs regulating although I guess you can never regulate against systematic fraud. As for "professionalism" I suggest the writer looks up the meaning of the word. Draw your own conclusions as to the source of the 17 Nov posting. Zone disappeared with tenant deposits and owing rent. Very angry Landlord. ...

“DO NOT USE THIS ESTATE AGENTS, THEY ARE FRAUDSTERS. This ......”

Share on :
Nov 06,2013
Minithumbdown
Carol
By: 'Georgina'
Nov 06,2013
5 people found
this helpful
DO NOT USE THIS ESTATE AGENTS, THEY ARE FRAUDSTERS. This estate agent collected 7 months of rent they did not pass on to us, they have not communicated with us and now closed their office and dissapeared. We are unable to track them. We are owed ...
read full review
Was this helpful? Yes
By: lola
Nov 18, 2013
View all comments (1)
The same thing is happening to me,i moved out 2 months ago and they still havent payed me my deposit.i went to the office but its closed and no one answers the phone.how do i locate them.and in the first month they kept saying its coming,but never came and the accountant was never around,but ive been to there office recently and its been closed down for some reason. ...

“Hello,First of all, Zone charged me with 500 pounds admin. ......”

Share on :
Oct 25,2013
Minithumbdown
Nina
By: 'Kira'
Oct 25,2013
2 people found
this helpful
Hello, First of all, Zone charged me with 500 pounds admin. fee and after I paid 1700 pounds (deposit+rent), they gave me the contract the same day I was meant to move in. In the contract, it says 'No visitors, no guests', which is illegal. After ...
read full review
What agent could do to change your mind?
be professional, help the people instead of cheating them!
Attached Filesnbsp;
Was this helpful? Yes

“We experienced a lot of delay and difficulties at first. ......”

Share on :
Oct 07,2013
Minithumbdown
By: 'Real'
Oct 07,2013
1 people found
this helpful
We experienced a lot of delay and difficulties at first. Had to phone/e-mail extensively for the rent and the paperwork. However, since July, the rent has been coming regularl and all the back-up paperwork has arrived. We were also very impressed when we received ...
read full review
Was this helpful? Yes
By: Real Landlady
Nov 07, 2013
View all comments (4)
Payment for October rent was duly received on 4th November as promised. ...

“These agents let a property of mine, the only reason ......”

Share on :
Aug 08,2013
Minithumbdown
By: 'Landlord'
Aug 08,2013
3 people found
this helpful
These agents let a property of mine, the only reason I used them was because I had dealings with a member of staff who has since subsequently left. They let a property of mine over three months ago it took me over 6 weeks to get ...
read full review
Was this helpful? Yes
By: Georgina
Nov 06, 2013
View all comments (3)
If you have any details for these estate agents please could you post, we are in the same position but can't find them to take legal action. Many thanks ...

“A bogus "main" team with high employee turnover. My 1st & ......”

Share on :
Aug 07,2013
Minithumbdown
By: 'mmentally'
Aug 07,2013
0 people found
this helpful
A bogus "main" team with high employee turnover. My 1st & last time! Through the yr I had to constantly CHASE & questioned how they managed my property. Result: Tenants owed 3months rent demolished the flat & Zone have still not indicated/communicated with me the situation/replied ...
read full review
What agent could do to change your mind?
Communicate all issues occurred. Acknowledgement of emails/ msgs. notification of late payments/reasons rather that letting landlord chase. Provide service that has been paid for. response of any requests. Thorough checks when visiting suspicious tenants. do not sell/offer what cannot be delivered.
Attached Filesnbsp;
Was this helpful? Yes

“First of all when i moved in to the property ......”

Share on :
Jul 12,2013
Minithumbdown
By: 'Sigita'
Jul 12,2013
1 people found
this helpful
First of all when i moved in to the property and done check in, noticed that the door was broken and i mentioned it in the inventory check, nobody took any notice of it, but after i moved out, tried to charge me for repairing ...
read full review
What agent could do to change your mind?
Just send the deposit back
Attached Filesnbsp;
Was this helpful? Yes

“My initial dealings with the agents were when I was ......”

Share on :
Jul 02,2013
Minithumbdown
Kam
By: 'One'
Jul 02,2013
2 people found
this helpful
My initial dealings with the agents were when I was approached by a member of the team whom I found accomodating and helpful in respect of assuring me that the company could and would provide a 1st class service. He made the neccessary arrangements to ...
read full review
What agent could do to change your mind?
Everything completely opposite to what they have done so far. They have made the last week of my life totally miserable.
Attached Filesnbsp;
Was this helpful? Yes
By: Anon101
Sep 16, 2013
View all comments (2)
The fact that you critisize your client on here shows what kind of business practices you adopt. ...

“Rubbish. They tell you they will call you back but ......”

Share on :
Nov 29,2012
Minithumbdown
By: 'A&S'
Nov 29,2012
4 people found
this helpful
Rubbish. They tell you they will call you back but they don't (in fact I am confident if you don't call them you will never hear from them) the guy we deal with does nothing more than give excuses. ie: the heater timer doesn't work ...
read full review
What agent could do to change your mind?
Stop lieing More professional manner when dealing with issues Nobody hired you to make a career out of excuse making - start thinking of solutions!! If you say you are going to call back we expect you do do so. When you have been caught out in a lie - do not revert to the phrase: "it's my word against yours" After 6 months of being ignored and lied to don't say "I understand you need somewhere to vent" instead try to understand our need for you to do your job.
Attached Filesnbsp;
Was this helpful? Yes
By: 1
Jul 03, 2013
View all comments (1)
If you would like to ring me and ask for Carol I will sort out these issues for you ...

“Having never used Zone before but looking for a new ......”

Share on :
Nov 06,2012
Minithumbup
By: 'P.Kirabo'
Nov 06,2012
1 people found
this helpful
Having never used Zone before but looking for a new agent because our old one was less than useless, we were pleasantly surprised when they let out property within an hour and half of getting the keys, and at the higher end of our expectations. ...
read full review
Was this helpful? Yes

“totally agree with the reviews abovethe property was sub-standardthey had ......”

Share on :
Oct 03,2012
Minithumbdown
By: 'leytonstonetenant'
Oct 03,2012
0 people found
this helpful
totally agree with the reviews above the property was sub-standard they had illegally turned a shed into a bedroom as well and rented that out. the whole house was filthy when i moved in even though they charged 75 pounds cleanliness deposit. the bed was broken ...
read full review
What agent could do to change your mind?
The agent could have done their job as they should have, as advertised, and as stated in the contract. This unfortunately wasn't the case.
Attached Filesnbsp;
Was this helpful? Yes

“1st Zone were very professional in dealing with the sale ......”

Share on :
Jul 12,2012
Minithumbup
By: 'Mehmet'
Jul 12,2012
0 people found
this helpful
1st Zone were very professional in dealing with the sale of our home and it was the best experience of using an agent in eight moves and the last 40 years....
read full review
Was this helpful? Yes

“Very bad experience, rented a flat with Zone in Leytonstone, ......”

Share on :
Feb 16,2012
Minithumbdown
By: 'Zone'
Feb 16,2012
5 people found
this helpful
Very bad experience, rented a flat with Zone in Leytonstone, they charge a ridiculous amount of agency fees (the most I experienced). The flat wasn't cleaned, we had to clean ourselves. Also there were some faults with the flat, we kept calling Zone to send ...
read full review
What agent could do to change your mind?
They could have been more helpful, proffessional and check their properties before letting tenants to move in.
Attached Filesnbsp;
Was this helpful? Yes

“They did nothing to improve a sub standard property Blaming ......”

Share on :
Sep 07,2011
Minithumbup
By: 'Eva'
Sep 07,2011
2 people found
this helpful
They did nothing to improve a sub standard property Blaming arrears that were being repaid, the property is not wind or waterproof with extensive damp. I had zero contact on any matter....
read full review
Was this helpful? Yes

“They have some decent apartments in the West End which ......”

Share on :
Mar 08,2010
Minithumbup
By: 'Wegian'
Mar 08,2010
2 people found
this helpful
They have some decent apartments in the West End which are kept well .. no problems so far .. happy tenant!...
read full review
Was this helpful? Yes

“Got in touch with them whan looking for a room ......”

Share on :
Jul 10,2009
Minithumbdown
By: 'leyton'
Jul 10,2009
3 people found
this helpful
Got in touch with them whan looking for a room in Leytonstone. Terrible. An old woman made me wait for the boss who took me places. Holly cow! Rooms like after a bomb attack, filthy and disgusting for a price you can get a decent ...
read full review
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Zone Property Management & Letting

Regional Awards won by Zone Property Management & Letting

Individual Branch Awards



Find the Best Agent to
Sell or Rent Your Home