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    Scott Mckinnon
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    Chris Frankfurt
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    Chris Cowie
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    Byram Tavadia
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    Aislinn MacLeod
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    Rose
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    Ross Winton
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    Amy Piiskoppel
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    Gosia
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    Gary Towey
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    Sasha Bain
A unique property management and letting agency with over 20 years residential lettings experience.
 
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Properties for sale
Properties for rent
Nov 16,2016
Minithumbup
By:
Nov 16,2016
0 people found
this helpful
I let a flat in Paisley for 12 months. I have nothing to complain about. Zone letting costumers services was very helpful and kind in my demands. I came from Brazil to do my doctoral research and they were very comprehensive about my situation....
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Nov 10,2016
Minithumbdown
By:
Nov 10,2016
0 people found
this helpful
I am a neighbour of one of Zone Letting's properties and am very disappointed with their customer relations. Water damage from the leaking shower of their flat above has caused my ceiling to crack and have water marks. Zone Letting have been very unhelpful with regard to any repairs....
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Nov 03,2016
Minithumbup
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Nov 03,2016
0 people found
this helpful
I appreciated the personal touch at Zone Letting. Throughout the 18 months as a tenant, they listened to any issues I raised and attended to them promptly. Sasha Bain was my first point of contact and was always patient, kind and efficient....
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Oct 24,2016
Minithumbup
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Oct 24,2016
0 people found
this helpful
Very good agent. Efficient and fair treatment. Things get sorted/fixed shortly when needed. I would recomend Zone Letting to prospective teenants....
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Oct 19,2016
Minithumbdown
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Oct 19,2016
0 people found
this helpful
Terrible from A to Z: maintenance issues went on for months, I had to take them to Private Rented Housing panel due to dishwasher, oven, washing machine ALL breaking down and taking weeks to be sorted; same with a ceiling covered in mould that took forever to be sorted. Fan also broke down in bathroom. These people more or less ignored me while charging high rent for a very poor quality flat. Should not be in business quite frankly as do not care . Place was FILTHY upon move-in....
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Comment on agent fees
No fees.
Was this helpful? Yes
Sep 30,2016
Minithumbup
By:
Sep 30,2016
0 people found
this helpful
The staff of this agency is very friendly, and they get the job done! Its been a wonderful year spent in one of their managed properties in Glasgow Harbour Terraces....
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Comment on agent fees
Goog
Was this helpful? Yes
Sep 23,2016
Minithumbdown
By:
Sep 23,2016
0 people found
this helpful
I found an ad about a room to let in 2 bedroom flat. I thought it would be okay to share because we are students and we can't afford the whole flat. I went to see the place and it was nice and I liked it. I asked the guy to give the agency to contact them about the contract. He gave me their email and their address. I went to the agency and they said we don't have such flat. I said there is an ad about it. The receptionist said Ross is responsible on this property and you have to talk with him t...
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Comment on agent fees
They doesnt deserve their fees neither their salary
Was this helpful? Yes
Sep 16,2016
Minithumbdown
By:
Sep 16,2016
0 people found
this helpful
It was a really disappointing experience working with Zone Letting. They do not value customer satisfaction in anyway, and will be extremely defensive from the get go. Would not recommend....
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Sep 14,2016
Minithumbup
By:
Sep 14,2016
0 people found
this helpful
I would certainly come back to Zone letting if I needed any accommodation in the future. They were more than professionals during my stay in one of their managed properties in Glasgow. Gary handled all my issues with a high degree of efficiency and respect. I hope you all the best....
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Comment on agent fees
Good
Was this helpful? Yes
Sep 09,2016
Minithumbup
By:
Sep 09,2016
0 people found
this helpful
Excellent agency, first rate. As a tenant for 9 years, I had no problems with Zone. Any issues with the property I was renting were addressed very promptly and to our satisfaction. I can certainly recommend Zone Letting to anyone looking to rent property in Glasgow, they are an agency that can be trusted....
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Comment on agent fees
Very reasonable
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Aug 10,2016
Minithumbup
By:
Aug 10,2016
0 people found
this helpful
My husband and I rented our first Edinburgh flat from Zoneletting. We were very pleased with the service provided: from the agent who assisted us on the viewing, Tracey, to Gosia who makes everything happen smoothly in the office, to our inventory check at the end of our tenancy. Ross has been very helpful and thoughtful, as has Jordan! The weekend repairs team also responded quickly when our boiler's pressure dropped - and paid us a prompt visit. We are very thankful to Zoneletting!...
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Comment on agent fees
The fees charged for early termination (‚£200) was high but new tenants were found within 10 days.
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Jul 14,2016
Minithumbup
By:
Jul 14,2016
0 people found
this helpful
We were with Zoneletting for a year, renting a property in Leith. The service they provided for us tenants was great. Keeping the maintenance high without needing to chase with an issue. As well, they would come out to refresh thing such as the titling grout and other general up keep things, without needing to be asked. They are one of the best letting agencies we have dealt with in Scotland....
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Comment on agent fees
The deposit was just over one months rent, which worked out highly competitive compared to others.
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Jul 08,2016
Minithumbup
By:
Jul 08,2016
0 people found
this helpful
Ross has been my main point of contact whilst living in the zone lettings property and also after departure (when enquiring about deposits etc). He is always professional and replies to everything in a very efficient timely fashion. I would recommend to anyone...
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Comment on agent fees
N/A
Was this helpful? Yes
Jun 23,2016
Minithumbup
By:
Jun 23,2016
0 people found
this helpful
I was highly satisfied with the service provided by Zone Letting and particularly my contact Ross. I have stayed in one of their flats in Edinburgh and everything went very smoothly. Ross was always very quick with replying to my emails and all issues were resolved promptly. The checkout procedure was also very efficient and managed in a very professional manner. Overall, I have experienced Zone Letting as a very customer-oriented company. I would definitely recommend Zone Letting to tenants as ...
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Comment on agent fees
NA
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Jun 17,2016
Minithumbdown
By:
Jun 17,2016
0 people found
this helpful
Watch out for this agency. They got back to me with a second chance offer on a flat and took my deposit only to leave me hanging a week before I'm meant to move in. The owner apparently decided to change their mind and no longer rent it out but of course the agency was happy to earn an interest in my deposit for a month. Got refunded for the deposit but I wouldn't deal with them again....
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Jun 02,2016
Minithumbdown
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Jun 02,2016
0 people found
this helpful
I let my property through Zone for 5 years and had excellent service throughout. For any issues with my flat I would receive an email stating what the issue was and the proposed fix then Zone would do all necessary work with no further input needed from me. It gave me excellent peace of mind knowing that the flat was in safe hands. I also used Zone to market my property in early 2016. Scott worked hard to make sure to flat was well advertised and made himself available to show prospective buyer...
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What agent could do to change your mind?
Competitively priced fees and I liked them being fixed rather than a percentage of the sale price.
Comment on agent fees
Competitively priced fees and I liked them being fixed rather than a percentage of the sale price.
Was this helpful? Yes
Mar 14,2016
Minithumbup
By:
Mar 14,2016
0 people found
this helpful
Helpful and always went extra mile. We were both very pleased with the service he provided, would definitely recommend this agent....
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Feb 27,2016
Minithumbup
By:
Feb 27,2016
0 people found
this helpful
I have dealt with Ross Winton at Zone Lettings for just over a year now. At all times, he has been thoroughly professional and a pleasure to deal with. He is extremely helpful and always comes back to me with an answer within a few minutes of any query - and in the format I require. An absolute pleasure to deal with at all times....
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Jan 29,2016
Minithumbdown
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Jan 29,2016
0 people found
this helpful
I've been with Zone Letting since 2014 and it's been nothing but HELL. I've been complaining of damp in the flat for over a year and the letting agent are blaming me for this. I have had independent assessment which states that the problem is rising damp and penetrative damp yet they wont take responsibility for this or even repair the damp walls etc. I'm exhausted, drained and stressed from dealing with them for a full year on this issue and I wouldn't recommend them to anyone. Horrendous letti...
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Jan 28,2016
Minithumbup
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Jan 28,2016
0 people found
this helpful
Great agents - all maintenance work was sorted within 1 day. Very friendly & professional. Ross was our letting agent - great guy....
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Comment on agent fees
Good
Was this helpful? Yes
Dec 21,2015
Minithumbup
By:
Dec 21,2015
0 people found
this helpful
After dealing with Zone letting Glasgow for over a year; I can say that I am 100% satisfied with the services provided by the agency staff. In any case of required maintanance, the agents' response was prompt and the problems were solved by just sending an email or giving a call to Amy/Scott and the other guys. The cleaning fee worried me in the beggining of the tenancy as some agencies taking advantage of it. However, This was not the case with Zone letting; at the last inspection, as the flat...
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Dec 14,2015
Minithumbup
By:
Dec 14,2015
0 people found
this helpful
In today's climate it's not often you hear positive feedback for a private landlord. But Zone Letting is a gem in the myriad of firms out there - some suspect, some legit. The customer service at Zone Letting was first class and the property was exactly as described. The company went out their way to ensure I was happy and provided me with a tenancy reference. Zone Letting comes with my recommendation for its focus on professionalism and access to friendly and speedy answers to tenancy que...
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Comment on agent fees
Fees were convenient for the market.
Was this helpful? Yes
Nov 12,2015
Minithumbdown
By:
Nov 12,2015
2 people found
this helpful
Been with Zone Letting since 2014 and they have been AWFUL. When we arrived at the flat it was absolutely filth. There was toenails and dust underneath the sofa, grease all over the cooker which meant that me and my flat mate had to spend two whole days cleaning the flat in order for it to be half clean. The flat was in a state and landlords refused to give it the tiniest lick of paint. Made numerous phone calls about the state of mould in my bathroom which no one has come out to fix despit...
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Oct 05,2015
Minithumbup
By:
Oct 05,2015
0 people found
this helpful
Having been a tenant with Zone Lettings since 2013, I have been very happy with the level of service received. On occasion there was issues with repairs and Zone Letting were quick at having these dealt with. The contractors were helpful and friendly also. It was a pleasure dealing with the friendly staff also and my property manager Ross was more than happy to help with any issues that occurred, he was quick to reply to any queries that I had also. I would not hesitate to recommend Zone Letting...
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Sep 23,2015
Minithumbup
By:
Sep 23,2015
0 people found
this helpful
I rented an apartment in Finnieston (Glasgow) a few years back and Zone Letting were fantastic. As a tenant they were always available if I needed to raise an issue about the flat and they were always courteous, and fast to reply back. More recently, I had to deal with a money transfer issue and I was simply amazed at how much effort they gave to resolve the problem. I very highly recommend Zone Letting....
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Aug 28,2015
Minithumbup
By:
Aug 28,2015
0 people found
this helpful
Excellent communication from agent. Very friendly and professional. Kept up to date at all stages. Fair check out and made new tenant viewings around my schedule. Would highly recommend this agency....
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Aug 21,2015
Minithumbdown
By:
Aug 21,2015
0 people found
this helpful
Put in an application after viewing, for Craigend Park. Sent ALL required documentation, including proof of employment, letter of reference from previous landlord etc. When calling to query a few day later, Gosia tells us we weren't considered because of unemployment??? The proof of employment was included in documentation we sent. Clearly they don't screen applications thoroughly. When informed of this, she says...
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Aug 13,2015
Minithumbdown
By:
Aug 13,2015
4 people found
this helpful
Unbelievable how they get away with running such a shoddy business. Phone is left off the hook for long periods (I know as they put it on the table when I rang & all I could hear was noise) tell any lie to get rid of you, they have 1 handyman doing all the work = nothing gets fixed. Speak to you as if things breaking is your fault, insult you (not kidding actual insults!) when you tell them if they don't rectify an issue you're going to complain. *...
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What agent could do to change your mind?
Treat people like people. Listen and try to understand. Just try to find a solution to a problem rather than arguing with clients.
Was this helpful? Yes
Jul 11,2015
Minithumbdown
By:
Jul 11,2015
2 people found
this helpful
When I first ever dealt with Scott McKinnon from zone letting was when I moved into a property flat 2/1 543 London road Bridgeton the flat was filthy and the agency said it was cleaned to professional stamdards and it most certainly wasn't. I was 9 months pregnant and also had to keep my lease for a further two weeks with my previous flat until I got my new one cleaned, it had all sorts of stuff belonging to previous tenants left too and on the inventory and ad states it should've been unfurnish...
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What agent could do to change your mind?
He could have dealt with me in a proffessional manner I don't know about anyone else but I was brought up to speak to people they way Speak to you.
Was this helpful? Yes
Jun 18,2015
Minithumbup
By:
Jun 18,2015
0 people found
this helpful
Can't praise highly enough the excellent service provided by Zone (especially Amy, Aislinn & Scott). Every aspect of their service was top quality - from our initial request to view, throughout our year-long tenancy, to our final checkout. Having now dealt with many letting agents and estate agents in different contexts (both as tenants and as owners renting our own home in a different city), my wife and I greatly appreciated the exceptional levels of professionalism, courtesy, organisatio...
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Was this helpful? Yes



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
10 1 39 14 0 1 0 0 0 4

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Agent Fees

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Complaints Procedure

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Awards won by Zone Letting

Individual Branch Awards

Glasgow, G3 6AB

Edinburgh, EH3 5AL

Firm rankings



Office 1
30 St Stephen Street, Edinburgh EH3 5AL
(33)
Office 2
3 Lynedoch Place, Glasgow G3 6AB
(36)

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