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    Scott Mckinnon
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    Chris Frankfurt
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    Chris Cowie
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    Byram Tavadia
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    Aislinn MacLeod
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    Rose
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    Ross Winton
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    Amy Piiskoppel
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    Gosia
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    Gary Towey
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    Sasha Bain
A unique property management and letting agency with over 20 years residential lettings experience.
 
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Properties for rent
Oct 15,2017
Minithumbdown
By: 'Awful service- avoid if possible'
Oct 15,2017
0 people found
this helpful
Avoid like the plague. My partner and I and have rented properties from many different agencies in the past and we have never experienced the levels of abysmal service that we had to put up with renting with Zone Letting. We feel that we were treated dismally, the property we were renting was very poorly looked after and that *they were, at times, unpleasant and untruthful agents. Would not recommend!...
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Was this helpful? Yes
By: Ross Winton
Oct 16, 2017
View all comments (1)
Hello Sir / Madam, Thanks for your comments regarding your experience with our agency. I'm very sorry to hear that you were dissatisfied with the service you received from our company. It is never our intention to have unhappy customers so this feedback is most disappointing to read. As your review is anonymous, I am unable to decipher which tenancy this relates to however should you wish to discuss matters further, I would be more than happy to do so. Whilst we welcome and respect c ...
Oct 09,2017
Minithumbup
Ross Winton
By: 'N.D.B.'
Oct 09,2017
0 people found
this helpful
During my 3-year tenancy, Ross has always been very reliable and helpful. He was always available for any request, and very quick in providing feedback or support in case of issues....
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Was this helpful? Yes
Oct 09,2017
Minithumbup
Gary Towey
Sasha Bain
By: 'Abdulmalik Alomar'
Oct 09,2017
0 people found
this helpful
Great services with wide ranges of properties. the response for any inquiry is fast and sufficient. In general, friendly and considerate staff. If you went to the Glasgow office ask for Gary Towey or Sasha Bain....
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Aug 31,2017
Minithumbdown
By: 'Glasgow tenant'
Aug 31,2017
0 people found
this helpful
Very bad throughout tenancy, taking ages to reply to any email and not much help when an issue arises. On moving out the property they have taken off nearly half of our deposit on cleaning and painting, saying the flat was disgusting and left in an unsatisfactory condition. The only pictures they took to prove this was of the bathroom and oven. Even though the flat was left cleaner than when we got it (moving in we had dirty dishes to clean) they still continued to ask for half of our deposit. ...
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Was this helpful? Yes
Aug 22,2017
Minithumbdown
By: 'Steven'
Aug 22,2017
0 people found
this helpful
* My advice to all the tenants is, keep all your paperwork in a safe place and make sure to watch the DVD disk they give you before moving in, they claim that the DVD contain images of the property at the time you move in, this is a lie and a trap to scam your deposit. I am talking from experience, this company is the worst. They are shameless cons and have no regards for their tenants, I stayed for two winters without hot water and still haven't got my deposit back. A manager called Scot came...
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Comment on agent fees
Very BAD
Was this helpful? Yes
May 18,2017
Minithumbdown
Gary Towey
By: 'Disappointed Tenant'
May 18,2017
1 people found
this helpful
This was my letting agent for the past year, and they were absolutely awful to deal with. I was threatened with police for an alarm that was faulty, and apparently went off at 3am on a Tuesday morning when my partner and I were asleep, which was a an absolute lie, apparently my neighbour contacted them at 3am instead of coming down to knock on my door about said alarm?!?. My partner was spoken down to consistently, I had to fight to get my deposit back for weeks. Amongst lots of other hassles fr...
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Comment on agent fees
I was charged well over a £1,000 a month for a lovely property but the service that I received I wouldn't have paid £50 for this property again if I had the chance.
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Jan 03,2017
Minithumbup
Byram Tavadia
Ross Winton
By: 'Tom R'
Jan 03,2017
0 people found
this helpful
Everyone was helpful with answering questions during move-in. Repairs were always carried out promptly when needed. A big thanks to Byram and Ross with our move back to the USA. These guys were great....
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Comment on agent fees
Move in fees were low and deposit was reasonable.
Was this helpful? Yes
Dec 20,2016
Minithumbup
Ross Winton
Chris Cowie
By: 'Tenant_Edinburgh'
Dec 20,2016
0 people found
this helpful
Timely replies to maintenance requests and friendly staff. Always trying to help and accomodate requests. Would recommend to a friend....
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Nov 16,2016
Minithumbup
Gary Towey
By: 'Andre'
Nov 16,2016
0 people found
this helpful
I let a flat in Paisley for 12 months. I have nothing to complain about. Zone letting costumers services was very helpful and kind in my demands. I came from Brazil to do my doctoral research and they were very comprehensive about my situation....
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Nov 10,2016
Minithumbdown
By: 'Leila'
Nov 10,2016
1 people found
this helpful
I am a neighbour of one of Zone Letting's properties and am very disappointed with their customer relations. Water damage from the leaking shower of their flat above has caused my ceiling to crack and have water marks. Zone Letting have been very unhelpful with regard to any repairs....
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Nov 03,2016
Minithumbup
Sasha Bain
Scott Mckinnon
By: 'Alberta'
Nov 03,2016
0 people found
this helpful
I appreciated the personal touch at Zone Letting. Throughout the 18 months as a tenant, they listened to any issues I raised and attended to them promptly. Sasha Bain was my first point of contact and was always patient, kind and efficient....
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Oct 24,2016
Minithumbup
Ross Winton
By: 'enrique'
Oct 24,2016
0 people found
this helpful
Very good agent. Efficient and fair treatment. Things get sorted/fixed shortly when needed. I would recomend Zone Letting to prospective teenants....
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Oct 19,2016
Minithumbdown
By: 'NTM Edinburgh'
Oct 19,2016
1 people found
this helpful
Terrible from A to Z: maintenance issues went on for months, I had to take them to Private Rented Housing panel due to dishwasher, oven, washing machine ALL breaking down and taking weeks to be sorted; same with a ceiling covered in mould that took forever to be sorted. Fan also broke down in bathroom. These people more or less ignored me while charging high rent for a very poor quality flat. Should not be in business quite frankly as do not care . Place was FILTHY upon move-in....
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Comment on agent fees
No fees.
Was this helpful? Yes
Sep 30,2016
Minithumbup
Gary Towey
By: 'Khaled'
Sep 30,2016
0 people found
this helpful
The staff of this agency is very friendly, and they get the job done! Its been a wonderful year spent in one of their managed properties in Glasgow Harbour Terraces....
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Comment on agent fees
Goog
Was this helpful? Yes
Sep 23,2016
Minithumbdown
Ross Winton
Chris Frankfurt
By: 'Oppressed'
Sep 23,2016
2 people found
this helpful
I found an ad about a room to let in 2 bedroom flat. I thought it would be okay to share because we are students and we can't afford the whole flat. I went to see the place and it was nice and I liked it. I asked the guy to give the agency to contact them about the contract. He gave me their email and their address. I went to the agency and they said we don't have such flat. I said there is an ad about it. The receptionist said Ross is responsible on this property and you have to talk with him t...
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Comment on agent fees
They doesnt deserve their fees neither their salary
Was this helpful? Yes
Sep 16,2016
Minithumbdown
By: 'Dean'
Sep 16,2016
1 people found
this helpful
It was a really disappointing experience working with Zone Letting. They do not value customer satisfaction in anyway, and will be extremely defensive from the get go. Would not recommend....
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Sep 14,2016
Minithumbup
Gary Towey
By: 'Khaled'
Sep 14,2016
0 people found
this helpful
I would certainly come back to Zone letting if I needed any accommodation in the future. They were more than professionals during my stay in one of their managed properties in Glasgow. Gary handled all my issues with a high degree of efficiency and respect. I hope you all the best....
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Comment on agent fees
Good
Was this helpful? Yes
Sep 09,2016
Minithumbup
By: 'Dave Hughes'
Sep 09,2016
0 people found
this helpful
Excellent agency, first rate. As a tenant for 9 years, I had no problems with Zone. Any issues with the property I was renting were addressed very promptly and to our satisfaction. I can certainly recommend Zone Letting to anyone looking to rent property in Glasgow, they are an agency that can be trusted....
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Comment on agent fees
Very reasonable
Was this helpful? Yes
Aug 10,2016
Minithumbup
Gosia
Ross Winton
By: 'Jennifer DuP'
Aug 10,2016
0 people found
this helpful
My husband and I rented our first Edinburgh flat from Zoneletting. We were very pleased with the service provided: from the agent who assisted us on the viewing, Tracey, to Gosia who makes everything happen smoothly in the office, to our inventory check at the end of our tenancy. Ross has been very helpful and thoughtful, as has Jordan! The weekend repairs team also responded quickly when our boiler's pressure dropped - and paid us a prompt visit. We are very thankful to Zoneletting!...
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Comment on agent fees
The fees charged for early termination (‚£200) was high but new tenants were found within 10 days.
Was this helpful? Yes
Jul 14,2016
Minithumbup
By: 'jabradley'
Jul 14,2016
0 people found
this helpful
We were with Zoneletting for a year, renting a property in Leith. The service they provided for us tenants was great. Keeping the maintenance high without needing to chase with an issue. As well, they would come out to refresh thing such as the titling grout and other general up keep things, without needing to be asked. They are one of the best letting agencies we have dealt with in Scotland....
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Comment on agent fees
The deposit was just over one months rent, which worked out highly competitive compared to others.
Was this helpful? Yes
Jul 08,2016
Minithumbup
Ross Winton
By: 'Happy Client'
Jul 08,2016
0 people found
this helpful
Ross has been my main point of contact whilst living in the zone lettings property and also after departure (when enquiring about deposits etc). He is always professional and replies to everything in a very efficient timely fashion. I would recommend to anyone...
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Comment on agent fees
N/A
Was this helpful? Yes
Jun 23,2016
Minithumbup
Ross Winton
By: 'Janina'
Jun 23,2016
0 people found
this helpful
I was highly satisfied with the service provided by Zone Letting and particularly my contact Ross. I have stayed in one of their flats in Edinburgh and everything went very smoothly. Ross was always very quick with replying to my emails and all issues were resolved promptly. The checkout procedure was also very efficient and managed in a very professional manner. Overall, I have experienced Zone Letting as a very customer-oriented company. I would definitely recommend Zone Letting to tenants as ...
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Comment on agent fees
NA
Was this helpful? Yes
Jun 17,2016
Minithumbdown
By: 'M'
Jun 17,2016
3 people found
this helpful
Watch out for this agency. They got back to me with a second chance offer on a flat and took my deposit only to leave me hanging a week before I'm meant to move in. The owner apparently decided to change their mind and no longer rent it out but of course the agency was happy to earn an interest in my deposit for a month. Got refunded for the deposit but I wouldn't deal with them again....
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Jun 02,2016
Minithumbdown
Scott Mckinnon
By: 'gordonwood'
Jun 02,2016
0 people found
this helpful
I let my property through Zone for 5 years and had excellent service throughout. For any issues with my flat I would receive an email stating what the issue was and the proposed fix then Zone would do all necessary work with no further input needed from me. It gave me excellent peace of mind knowing that the flat was in safe hands. I also used Zone to market my property in early 2016. Scott worked hard to make sure to flat was well advertised and made himself available to show prospective buyer...
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What agent could do to change your mind?
Competitively priced fees and I liked them being fixed rather than a percentage of the sale price.
Attached Files
Comment on agent fees
Competitively priced fees and I liked them being fixed rather than a percentage of the sale price.
Was this helpful? Yes
Mar 14,2016
Minithumbup
Ross Winton
By: 'Ellie'
Mar 14,2016
0 people found
this helpful
Helpful and always went extra mile. We were both very pleased with the service he provided, would definitely recommend this agent....
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Feb 27,2016
Minithumbup
Ross Winton
Ross Winton
By: 'Dave'
Feb 27,2016
0 people found
this helpful
I have dealt with Ross Winton at Zone Lettings for just over a year now. At all times, he has been thoroughly professional and a pleasure to deal with. He is extremely helpful and always comes back to me with an answer within a few minutes of any query - and in the format I require. An absolute pleasure to deal with at all times....
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Jan 29,2016
Minithumbdown
By: 'goodtenant7'
Jan 29,2016
1 people found
this helpful
I've been with Zone Letting since 2014 and it's been nothing but HELL. I've been complaining of damp in the flat for over a year and the letting agent are blaming me for this. I have had independent assessment which states that the problem is rising damp and penetrative damp yet they wont take responsibility for this or even repair the damp walls etc. I'm exhausted, drained and stressed from dealing with them for a full year on this issue and I wouldn't recommend them to anyone. Horrendous letti...
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Jan 28,2016
Minithumbup
Rose
By: 'Dane'
Jan 28,2016
0 people found
this helpful
Great agents - all maintenance work was sorted within 1 day. Very friendly & professional. Ross was our letting agent - great guy....
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Comment on agent fees
Good
Was this helpful? Yes
Dec 21,2015
Minithumbup
Scott Mckinnon
Amy Piiskoppel
By: 'Y.E'
Dec 21,2015
1 people found
this helpful
After dealing with Zone letting Glasgow for over a year; I can say that I am 100% satisfied with the services provided by the agency staff. In any case of required maintanance, the agents' response was prompt and the problems were solved by just sending an email or giving a call to Amy/Scott and the other guys. The cleaning fee worried me in the beggining of the tenancy as some agencies taking advantage of it. However, This was not the case with Zone letting; at the last inspection, as the flat...
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Dec 14,2015
Minithumbup
Gary Towey
Aislinn MacLeod
By: 'David Stewart'
Dec 14,2015
0 people found
this helpful
In today's climate it's not often you hear positive feedback for a private landlord. But Zone Letting is a gem in the myriad of firms out there - some suspect, some legit. The customer service at Zone Letting was first class and the property was exactly as described. The company went out their way to ensure I was happy and provided me with a tenancy reference. Zone Letting comes with my recommendation for its focus on professionalism and access to friendly and speedy answers to tenancy que...
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Comment on agent fees
Fees were convenient for the market.
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Office 1
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