|From Landlords||From Tenants||From Vendors||From Buyers||Other|
Zing Property aim to run a high calibre, customer centric estate agency business. Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.
We have a standard procedure for handling complaints which is as follows:
We have an appointed Director who will be responsible for the handling and investigation of all complaints. In the first instance your complaint should be directed in writing to the complaints officer. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.
If for whatever reason you remain dissatisfied then you should write or email us. Please provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer, who will provide an independent review of the complaint, will investigate your complaint.
Write to us
The Complaints Officer
Zing Property Ltd,br /> Ellismuir House,br /> 6 Ellismuir Way,br /> Tannochside Park,br /> Uddingston,br /> G71 5PWbr />
E-mail us: Info@zingproperty.co.uk
We will acknowledge the receipt of this written complaint within three working days and explain our process for resolving it.
We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
The outcome of our investigation
What we will do to put things right if we have made a mistake
If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk